Alpha Gas and Electric

In response to complaint number ***, Alpha customer service contacted the customer upon receipt of this complaint In communicating with the customer, [redacted] 's concern was due to high rates Alpha explained to the customer the rate increase was due to market factors in which Alpha does not control The pricing portrayed by Alpha reflects the current market costs associated with the commodity service Per customer request, Alpha has terminated the account and the service will return to the utility on In good faith, Alpha is sending the customer $for her troubles We thank you for your cooperation in this matter, and we have brought closure to [redacted] Thank you

Revdex.com: This afternoon, my Mother called and said the rebate check arrived in the mail from Alpha Gas She will deposit the check tomorrow and I will consider this case closed I will not ask for any further action to be taken I appreciate the assistance of the Revdex.com Sincerely, [redacted]

1pt solid # In response to complaint number [redacted] , Alpha opened an internal investigation into this matter After reviewing our records, it was determined that the sales representative did represent Alpha Gas & Electric and the customer authorized the switch The customer agreed to a variable rate service and under this type of service the pricing portrayed by Alpha reflects the current market costs associated with the commodity service Alpha Gas & Electric would like to bring this to closure, we are open to suggestions and we thank you for your involvement in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the first time that I am hearing about a "Variable Rate"Regardless, since when does Variable Rate mean more expensive? This company projected themselves to be cheaper and competitive, when asked how they can be cheaper, they explained that they have the ability to get their gas and electric from various suppliers at a competitve rateI would not have signed up with any company that would put me at risk for paying higher utilitiesThe key words again are competitive and cheaper, they were not even close, being almost double the cost is robbery and fraudI have found numerous similar complaints against this company onlineSince this company is not willing to honor what they sold and reimburse me for the overages I have incurred due to their fraudulent advertising, I will now be contacting the State Attorney General In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In regards to Complaint Number [redacted] , Alpha Gas & Electric opened an internal investigation prior to this complaint To give a little history into this matter, ** [redacted] placed a complaint through the New York Public Service Commission regarding high rates on Upon receipt of that initial complaint, Alpha had reached out to the customer to resolve his concern Alpha explained the reason for the rate increase and that our pricing reflects the current market costs associated with the commodity service At the time, ** [redacted] requested to be cancelled and to not have services from us so Alpha abided by his request After solving the matter, ** [redacted] then placed another complaint with the regulatory body stating that we did not resolve his matter He is not forth coming with the solution he is seeking At this time we feel as if we have satisfied this case We have tried to bring closure to ** [redacted] but we feel as if he is just fishing for money at this point We would love to help, if you have any suggestions on bringing this to closure, we are open to suggestions We thank you for your involvement in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my compilaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Alpha Gas and Electric, LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [After going back and forth over many days with no resolution, they called and asked me what it would take to resolve this...how much moneyI told them I was looking more fore an act of good faith than a large settlment, so I didn't know maybe $They offered $I said OKThey asked me to notify the Attorney General (who I also copied on the original letter sent to them that you were copied on) and I said that after I got the check, I would do thatThat was March **or **, just a few days agoI haven't received the check yet, but I have no reason to think they won't follow through [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to this notification for case number [redacted] ,Alpha has processed the refund check for $& the customer can expectto receive the check within the next two weeksUpon speaking with the customer on 122014, Alpha’scustomer service sent notification to the utility of the customer’s request tocancelPer the utility company, the cancellation date was set tofor both electric & gasThe customer’s service has sincereturned to the utility.In addition, Alpha had also placed the customer’s account ona preferred rate for the last billing cycle to accommodate the customer evenfurther until the cancellation went into effect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In responce to complaint number [redacted] , Alpha opened an internal investigation into this customers concern upon receipt of the initial Revdex.com complaint Alpha reached out to the customer and reviewed the complaint with her Per Customers request, Alpha has offered the customer a good faith check in the amount of $ [redacted] , wife of [redacted] , expressed stisfaction and portrayed her gratification to Alpha This case has been closed Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The account should not have been changed There is no one at the residence by the name of [redacted] The name on the account is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] It has just come to my attention that Alpha has an unresolved case with the BBB. In response to case Number [redacted] Alpha Gas and electric has placed [redacted] on our internal DNC list back in Feb 2014. Since [redacted] was placed on the DNC list, he has not received any phone calls from us. Thank you, [redacted]

Revdex.com:
At this time, I have not been contacted by Alpha Gas and Electric, LLC regarding complaint ID ***
Sincerely,
*** ***

According to our records your account was removed your energy supplier, Alpha Gas & Electric LLC on April *, *** *** does not regulate *** *** *** (ESCOs) nor do we control or reverse their chargesIf you still have questions regarding the reversal of the charges
from Alpha Gas & Electric you can contact them directly at ###-###-####You may also contact the *** *** *** (PSC) regarding your experience with the ESCO by calling ###-###-####

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We appreciate your investigation into this affairTo give you a little history into this complaint, the customer contacted Alpha to complain about the unauthorized switch to Alpha
Alpha then opened an internal investigation in which it was determined that *** *** did in fact authorize the switch to our service on 12/**/
Upon communicating to the customer our findings, we gave her all the information pertaining to her sale, i.ethe date and time of the sale
*** *** then went to the local regulatory body and placed a complaint with the New York Public Service Commission on 3/**/
As part of the procedure in dealing with a New York Public Service Commission complaint, we are required to reach out to the customer, which we did upon receipt of that initial complaint
In communications with the customer, the complaint was due to high ratesWe were apologetic for it, but given the market factors that we do not control, our price was regrettably high
Alpha then explained that the prices reflected from Alpha Gas & Electric portray the prices for the commodity service for that billing cycle
Alpha then offered *** a good faith offer of $50, which she refused
*** *** then called and escalated her complaint with the New York Public Service Commission on 3/**/2014, at which point their investigation required proof of authorization
Alpha then then provided the proof of authorization to the New York Public Service Commission along with an additional explanation as to why the pricing had went up
As mentioned to *** ***, the $offer is still available should she decide to take it
Its Alpha’s aim to have happy customers, should you have any suggestions to bring this to closure in an amicable fashion, it is highly appreciated
Below is my contact information should you have any further questions or concerns
Thank you,
***
Thank you,
***

In response to complaint number ***, as we stated before, Alpha offers a variable rate service
Under this type of service, the rates are subject to change from month to monthAlpha has no control over the market factors that determine our rates.
As we have explained to ** ***, the rates did increase but the pricing portrayed by Alpha reflect the current market cost of energy.
Given the fact that ** *** did agree to a variable rate plan with Alpha, we felt as though the good faith reimbursement of $was more than fair enough

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In response to complaint number ***, Alpha customer service contacted the customer upon receipt of the complaint
In communications with the customer, the complaint was due to an increase in rates
After explaining the reason for the increase in rates, Alpha Gas & Electric made a good faith offer of $to accommodate the charges from Alpha
We thank you for your investigation and this issue has been resolved
The customer is satisfied with the actions taken by Alpha

In regards to complaint number ***, as stated before, Alpha Gas & Electric has an authorized sale done by a ** *** ***
** *** provided the account number and all the account information required for the enrollment.
As you can see, the customer has the same last name as the person who authorized the enrollment.
Alpha is unable to enroll a customer without speaking to an authorized account holder to obtain the account information so we did speak to ** *** for the enrollment
The account has been terminated and the service has returned to the utility after 4/**/
Alpha has unsuccessfully tried to contact the customer upon receipt of this complaint.
Alpha is willing to offer the customer a good faith reimbursement for her troubles.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No resolution was offeredWhat they told me in a phone conversation is that their rates have now gone down to a lower level!
I don't think my being on the variable plan entitles Alpha to gouge meYes, I do believe that's what they are doingFrom my research, their rates are higher than any other company that services this area and as I said in my original letter, my bill is nearly three times higher than any bill I've ever receivedThat's for one person, in an approxsqfoot house
I am not happy about this company or their response to my complaint
Sincerely,
***

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In response to complaint number ***, Alpha contacted the customer upon receipt of the complaint
In communications with the customer, *** ***recalls the sales agent stating there are no guaranteed savings with Alpha Gas & Electric
Alpha explained to the customer that we sometimes have the potential to be higher but extended a good faith offer of $to accommodate the customer for her troubles
We appreciate you looking into this matter and it has been resolved