Alpha Recovery Corp

After reviewing the account, it is clear that the collector followed all company policies concerning initial disclosures of information and did their best to try and work with the consumer on getting this debt paid off The balance on the account is $1,and at $per month, it will take months to pay off ARC will accept this arrangement with the first payment being paid within the month of November, According to the notes the consumer has asked for a mailing address to mail her payments and she can mail money orders to [redacted] ***

ARC is also in receipt of the same complaint sent to our compliance dept where the consumer asked for $payment for July and $biweekly These payments have been set up We have also moved the account out of [redacted] 's desk and placed it in the desk of [redacted] 's manager His direct line is [redacted] , so please feel free to contact him at any time to discuss your account We apologize if you felt threatened in any way, that is not our intentionThank you

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ The dispute and request for validation has been received and is being handled according to the law Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see no response from these people or we do not know how to open the information, but I really do not care to see their response any longerWe have contacted the original collection owners which is [redacted] and per their recommendation I was no to answer their call any longer since they are going to work with meAnd sadly I see that us as consumers will at the end never be fully protected against the collectors that are abusive, and badger elder people or people in generalI thank you for your time and would like for your office to just stop the process since I see we will get no where.Thank you again Final Business Response / [redacted] (4000, 9, 2015/09/21) */ Our goal is to work with consumers and help them resolve their debtsWe understand that consumers have all sorts of issues and we are willing to work them, but at the end of the day, a debt is owedWe reject the consumers comments as our office treats consumers fairly and equally, regardless of ageOur client has recalled the account from our office so no more calls will be made to the consumer concerning this debt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact them and make arrangements for payment Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ Alpha Recovery Corp is a licensed collection agency located out of ColoradoOur client, JH Portfolio Debt Equities, LLC has placed an account in our office for ShopNBC for $under the name of Ms [redacted] When trying to discuss this debt with Ms [redacted] , she refused to ID herself with the identifiers used under the laws of collectionsSince she would not ID herself, our representative has no choice but to terminate the callThe verification laws were created by our government and ARC was following proper proceduresThe account has been documented and closed in our office to be sent back to our client Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: this response is completely unacceptableThey are well aware their employee violated the FDCPA as well as harassed, taunted and laughed at me! Their agent was extremely unprofessional and I can't even believe I got a ridiculous response like thatTheir calls are recorded and they have already listened to that callI'm not accepting your fake response, so figure it out! I am forwarding a copy of this call to everyoneThis is not going awayWe have lost sleep over this and I was completely embarrassed about what happened to me at my place of business, on my work phone in which all calls are recorded and are monitored! Sincerely, [redacted]

We have reviewed the account and Alpha Recovery Corp is a 3rd party collection agency and we would like to speak to Ms [redacted] at ###-###-#### As far as calls to her place of employment, we have removed the number and no more calls will be made there

We have made contact with someone who we think is [redacted] and during the verification process, this person refuses to identify himself so we have no other option (per law) but to terminate the call If Mr [redacted] would go through the verification process, we then can discuss the debt and discuss how the debt can be taken care of We welcome the opportunity to speak with Mr [redacted] and he can contact us at

Alpha Recovery Corp is a 3rd party collection agency that works with consumers on helping them resolve their bad debts Alpha Recovery Corp is not a bank, nor did ARC extend Ms [redacted] any credit concerning this account When the account was placed in our office for collections it was because Ms [redacted] had failed to honor her agreement that she signed up for, therefore making the balance in full due Ms [redacted] was unable to pay the balance in full so ARC kindly worked with Ms [redacted] to set up arrangements that work within her budget Our collector is correct in that Ms [redacted] should have had the common courtesy to call our office and let us know that her check was not going to be good We understand that Ms [redacted] is in a tight spot right now and we are willing work with her but she needs to make every effort to continue to make payments on her account Her account is no longer with [redacted]

Again, we are sorry that the consumer feels that way and an internal investigation is underway and if we feel that there has been inappropriate behavior by one of our representatives, it will be handled internally according to our company policies

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ we have reviewed Ms [redacted] 's concerns and it is clear to us that Ms [redacted] was unwilling to discuss the matter with our officeMs [redacted] would call our office, scream and yell, would not identify who she was and hang upMs [redacted] was very rude and unprofessional and our representative did the best they could to try and discuss the matter with herWe will document the account as a dispute and notify our clientOur office will no longer make any calls to Ms [redacted] because it is clear to us that she is unwilling to discuss her account or her dispute of the accountThe account will be sent back to the debt owner

In response to [redacted] ’s request for his lien release, we have investigated the matter and our client (debt owner) is still waiting for [redacted] to process it and send it over so it can be mailed to the consumer The formal request was made on 4/3/and at that time, our client informed us that they were still waiting on it from [redacted] On 6/7/17, our client updated us and advised us that they are still waiting for [redacted] to process it Once the release is processed by [redacted] and sent to our client, it will be immediately sent out to the consumer The consumer may contact us on a regular basis to see if there have been any updates [redacted]

Revdex.com: "I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me." - auto text from Revdex.comIt is sad that I had to go through Revdex.com to get a pleasant response from "ARC"I would not call this a resolution however, but a step in the right direction.Calling them and asking for explanation, results in them insulting you and hanging up on you if you do not provide personal information which they likely don't even haveSo thank you Revdex.com in hopefully making this easier Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would rather my information be forwarded to another collection agency the people here do not follow practical collection processes and I no longer want to discuss anythingPlease proceed to forward my account elsewhereI will no longer discuss this with anyone st this business Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/07/24) */ The phone number has been removed and no more calls will be made to that numberBy removing the number, it does not negate the obligation that the consumer has with our office

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Alpha is in the process obtaining the documents to validate the debt and once received, the docs will be sent to the consumer with a follow up call concerning the docs and setting up arrangements to pay the account

After reviewing the matter, it is clear to our company that the information in this complaint is not 100% accurate A Female called into our office on 1/and told our company to stop calling her daughter's phone number and when trying to determine what number she did not want us to call any longer, she called our representative dumb! We will honor that fact that the consumer wants no more calls, but we do not appreciate the tone the consumer (and 3rd party) used with our representative and although we will no longer make any calls, the debt on this account is still owed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTheir response is completely inaccurate but we both know they wouldn't want to play the ph [redacted] call they recorded because then there would be clear proof of them violating the fair debt collection practices actI disputed the amount they said I supposedly owe and never received any proof that I owed what they sayFinally they never offered a repayment plan of monthsThey offered months but for the amount that I disputed Sincerely, [redacted]

Alpha Recovery Corp is a 3rd party collection agency that does collection work for Consumer Safety Technology and it looks like that their phone system knows based on the consumers inputs that the account has been transferred to our office for collections The consumer may call our office directly at ###-###-#### to discuss paying off their debt Thanks

we have made it very clear that no more calls will be made to the consumer concerning this account and ARC does nothing to "abuse" the consumers social security number We don't even understand what the consumer even means by that