Alpha Recovery Corp

Initial Business Response /* (1000, 5, 2015/06/03) */
we have reviewed Ms. [redacted]'s concerns and it is clear to us that Ms. [redacted] was unwilling to discuss the matter with our office. Ms. [redacted] would call our office, scream and yell, would not identify who she was and hang up. Ms. [redacted] was...

very rude and unprofessional and our representative did the best they could to try and discuss the matter with her. We will document the account as a dispute and notify our client. Our office will no longer make any calls to Ms. [redacted] because it is clear to us that she is unwilling to discuss her account or her dispute of the account. The account will be sent back to the debt owner.

[redacted] - after reviewing the information on file, it is clear that ARC is not calling relatives.  ARC is only calling two numbers on the account and 1 number is to the consumer and the other number is to her spouse.  [redacted] may call in at anytime to discuss her debt and work out a...

payment plan that fits within her budget - [redacted]

After reviewing the account, it is clear that our collector and our manager tried to do the best job possible to get this account cleared up.  Our company would be willing to accept any payments that the consumer can afford based on the consumers income.  As far as asking for personal...

information from the consumer, we are required by law to do this due to privacy issues.  Nothing we ask the consumer can be used again them in any sort of fraud situation.

Initial Business Response /* (1000, 5, 2015/07/15) */
Alpha is in the process obtaining the documents to validate the debt and once received, the docs will be sent to the consumer with a follow up call concerning the docs and setting up arrangements to pay the account

Complaint: [redacted]
I am rejecting this response because: I have no debts, ARC should their records or check with the entities that they are working with.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will contact them and make arrangements for payment.
Sincerely,
[redacted]

ARC is a licensed 3rd party collection agency that collects debt on behalf of its clients.  The account will be documented as a dispute and a investigation will occur to determine the validity of this debt.  All calls will cease during this investigation.

After reviewing and investigating this complaint, it is clear that the consumer was given several opportunities and arrangements to try and get this debt paid off.  The collector offered a settlement for a reduced amount, payments over 6 months, payments over 9 months and payments over 36...

months to get this debt taken care of.  The consumer refused to make any arrangements on this account.  In order for our staff to recommend arrangements based on the consumer's circumstances, they need to ask personal questions and find out the consumers current financial situation.  Also, ARC is a licensed collection agency and has a permissible purpose for pulling the consumer's credit report.  ARC will no longer make calls to the consumer on this account based on this request.  The consumer needs to understand that even though calls are not being made by ARC, the debt is still owed to our client.  The consumer may send payments that are within the consumer's budget to ARC at [redacted].  Thank you.

Complaint: [redacted]
I am rejecting this response because: As of 10/30/17 I have not received any written response to my letter sent to Alpha Recovery. They've accepted the certified mail on 10/10/17 at [redacted] and has failed to respond to my requests. I have documented the repeated calls to my place of employment after they've ignored the request to stop calling. I will be seeking restitution for each call made after the initial request.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/24) */
The phone number has been removed and no more calls will be made to that number. By removing the number, it does not negate the obligation that the consumer has with our office.

We have closed the account in our office and sent it back to our client.  The consumer will no longer receive calls from our office on this account.

Initial Business Response /* (1000, 6, 2015/10/07) */
After reviewing the account, it is clear that our collector handled the call properly. A phone call was made on 9/25 in an attempt to collect a debt and Ms. [redacted] failed to ID herself and said not to call this number any longer. Ms. [redacted]...

could have very easily ID herself, discuss the debt in question and then dispute what she feels she owes. We will now handle the process as a dispute by notifying our client. No more calls will be made by ARC until the dispute is handled.

After reviewing the account, it is clear that our collector had made a mistake with the date on the 2nd payment. We have recently updated our software system and the dating of future payments had changed causing issues on our collection floor.  I am going to ask the consumer to contact our...

Manager, Becca B[redacted] at 720.509.1950 to discuss how to resolve this issue.  Please reference your account number [redacted] when calling in.  We are also going to give this information to Becca and have her try and call the consumer as well.  Either way, we will get this resolved.  Thanks, Chris D[redacted]

Complaint: [redacted]
I am rejecting this response because: I would rather my information be forwarded to another collection agency the people here do not follow practical collection processes and I no longer want to discuss anything. Please proceed to forward my account elsewhere. I will no longer discuss this with anyone st this business.
Sincerely,
[redacted]

After reviewing the account, it is clear that the account is not 15 years old.  The account was opened in 2008.  Ms. [redacted] has not spoken with anyone in our office to try and walk through the process.  She may call us directly at 1-877-359-8714 to discuss the details of the debt in...

question and then we can go from there.

Complaint: [redacted]
I am rejecting this...

response because: this response is completely unacceptable. They are well aware their employee violated the FDCPA as well as harassed, taunted and laughed at me! Their agent was extremely unprofessional and I can't even believe I got a ridiculous response like that. Their calls are recorded and they have already listened to that call. I'm not accepting your fake response, so figure it out!  I am forwarding a copy of this call to everyone. This is not going away. We have lost sleep over this and I was completely embarrassed about what happened to me at my place of business, on my work phone in which all calls are recorded and are monitored! 
Sincerely,
[redacted]

Alpha Recovery Corp is a 3rd party collection agency that does collection work for Consumer Safety Technology and it looks like that their phone system knows based on the consumers inputs that the account has been transferred to our office for collections.  The consumer may call our office...

directly at ###-###-#### to discuss paying off their debt.  Thanks.