Alpha Recovery Corp

Complaint: [redacted] I am rejecting this response because: I have no debts, ARC should their records or check with the entities that they are working with Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vincent Cannova

After researching the matter, *** has a debt in our office and would need to contact our office to discuss repayment of that debt. We have removed the phone numbers on the account and have documented the account to show that no more calls are to be made to this account. Even though
the phone numbers have been removed, the consumer is still responsible for repayment of the debt

After reviewing the account, it is clear that the consumer is not accurate in her facts. ARC has sent letters to the consumer, one back in November explaining what is owed on her account and one more recently offering her the opportunity to pay less than the full balance to get the account
cleared up. To date, no one from this office has ever spoken to the consumer and after many messages and attempts, the consumer has failed to contact our office and provide us with the name and phone number of her attorney. Ms*** may contact our office toll free at to provide us with the name and number of her attorney, and once she does this, we will be happy to speak with her attorney on how to get this debt cleared up. We look forward to speaking with her in the near future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We believe that Mr*** is being contacted by another company concerning this debt. We did have this account in our office at one point in time and it was back in August of 2011. Our client, *** *** ***, LLC, recalled this account from our office on 8/31/and
no collection efforts have been made since that time. Also, the number that Mr*** said is calling him is not our number - We are Alpha Recovery Corp located at Greenwood Plaza Blvd, 101, Greenwood Village, CO and our number is 1-877-359-8714. Please let us know if you have any additional questions

We have removed the phone number and no more calls will be made to that number while trying to locate the person we are trying to reach. If you should have any questions, comments or concerns, do not hesitate to call our office at ***. Thank you

Complaint: ***
I am rejecting this response because: Under the statue of limitations I'm not held liable for any debt owed to a "trust fund" not *** *** which is a scam Also, at that time I was unemployed then and nowAlso under the medical care act, this type of debt "allegedly owed" does not hold merit nor validity within any court of law Now I'll be reaching to the local congress men/woman in *** to investigate this companies "illegal scam" over $balance from years ago I don't not believe and would advise this company to close this claim or send it to *** *** for mediation
Sincerely,
*** ***

We apologize for not getting back with you. *** *** is no longer with the company so you may call *** *** at *** and he will work with you concerning your accountThanks

Let's try and get this figured out because maybe their is a problem with my client creating this account in their by mistake - Please contact *** *** *** at ###-###-#### to discuss or email him at ***@alpharecoverycorp.com so we can communicate more efficiently. Thank you

Initial Business Response /* (1000, 6, 2015/09/14) */
The consumer owes a debt in our office and by law, a collection agency is required to ask these types of questions in order to verify that it is speaking with the correct personARC will not longer make calls to the consumer, but please be
advised that the debt is still owed

Initial Business Response /* (1000, 6, 2015/04/29) */
Although ARC did send the consumer letters concerning her account, ARC has now ordered documentation to validate the debtOnce the documents come in, they will be sent to the consumerAt that time, ARC and the consumer can discuss an
arrangement that will help pay off her debt
Initial Consumer Rebuttal /* (3000, 8, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with their response because I have requested documents from them previously to which I have not receivedI feel them trying to validate the debt is fine but they are going to send it to meWhich I will probably not receiveWhen I try and contact them, they are extremely RUDE and difficult to deal withIf something is sent, I would prefer that it be sent by registered mail so I can sign it and they have proof I received it and I have proof they sent it and received itAt this time, I am not going to assume any responsibility until I receive something from them in writing
Final Business Response /* (4000, 10, 2015/05/14) */
As a collection agency, we are required to validate the debt (order documents) and send them to the consumerThe consumer may want to provide a better address so the documents are received

After reviewing the account and the recording on the account, it is clear that our representatives have tried to work with the consumer on getting her debt paid. The account has been in our office since 11/15/and after several conversations with the consumer, it is clear that she is
unwilling to pay her debt. Based on her request for no more calls, we will no longer call the consumer and if she should feel the need to pay off her debt, she may contact us directly at ***

After reviewing the account, it is clear that we have been unable to have a conversation with the consumer that we are trying to reach. We have called several numbers on file and once someone answers and we try to verify who we are speaking with, the person on the other end is rude and hangs
up. As of 10/12/17, the consumer has disputed the debt in writing and has requested validation of the debt. The request for documents has been made and once the documents are received, the documents will be mailed to the consumer and contact will be made at that point on how the consumer would like to repay her debt

Alpha Recovery Corp is a licensed and bonded 3rd party collection agency. We do agree that our process of verifying consumers seems strange but we are required by law to ID the consumer first prior to discussing any debt. Verifying a consumer's address or DOB or only their last digits
of their social security number is not enough information that anyone can do anything with. This process is required by banks, debt purchasers and government agencies that regulate our business. We wish the laws were different but they are not. We have no idea if this person is the person that we are trying to locate because they refuse to verify themselves so we have no idea if this person owes a debt or not. If this person would call our office and try and clear this up, we would love to try and help them out. The consumer may call us at ***.Thank you

Complaint: ***
I am rejecting this response because: the response even claimed they don't know if the person they're calling owes a debtHow does a collection company not know if a debt is owed by a alleged debtor that they are calling? That makes zero sense.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it's fraudulent and I don't have any business with that conpany
Sincerely,
*** ***

*** *** has sent a formal complaint through our website and the accounts have been documented. *** ** *** has purchased this debt and that is why the consumer owes this company and not ***. Also, in many cases, once the debt is sold from a medical facility, it moves to a $on their
end for accounting purposes - this does not mean the consumer does not owe the debt. Since the consumer has disputed the debt, a request has been made for documentation and once received by our office, the documentation will be sent to the consumer for review. At that time, the consumer will be contacted on how the consumer would like to resolve this debt

Initial Business Response /* (1000, 6, 2015/04/22) */
Ms*** must be confused with another company that may have been calling her prior to us and/or on a different debtThis account was placed in our office on 4/8/and the only person that she has ever spoken with is *** *** and he
complied with her wishes and removed all phone info except her cell phone number which she providedalso a letter was sent on 4/14/to s*** explaining the debt that is owed

Complaint: ***
I am rejecting this response because:
I want to know what this is in reference to before I will make contact with this agencyPlease let me know what this is about or do not contact me again. Sincerely,
*** ***