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Altieri Construction Reviews (55)

Complaint: [redacted]
I am rejecting this response because:Mr. A[redacted] is not correct.  We had four separate contract. Below is our response for each:Front Door: Mr A[redacted] claims to have purchased this door, but we have not seen the door or a recipt for the door.  We paid him a deposit on 3/22. I would like to see the date he ordered the door and receive an explanation for what he was doing wih our deposit before that time. Is he claiming that he owes us nothing on that contract AND he gets to keep the door? He also agreed to refund us $2950 in total on May 17th and represented that he processed that refund. He now seems to be admitting that he lied to us.French Doors: Mr A[redacted] was at our house the day the doors were installed. He is claiming that the homeowner, and not the hired professional, should have known it was the wrong door before it was installed. He's correct that it was in our garage, but it was wrapped and leaning against the wall behind other construction material. We did not know it was the wrong door and relied on him to comply with our contract.  We are owed a full refund on that contract. He can have the approx $400 door he installed when we can replace it.  In addition, the door is not onstalled fully or correctly. I can send pictures if needed as it is clear from the photos it was not done correctly.Side/hall door: Our response is exactly the same as for the French door.Bathroom: A[redacted] has not completed the work for the final two installments, which total $1200. We are not trying to not pay for work done in the bathroom.  The work, however, is not to the quality Mr. A[redacted] claims. I can also send photos of needed, but we will have to fix sheetrock and paint ourselves.  Mr. A[redacted] promised to refund us $2950 and to finish the bathroom that same day. He neither completed the bathroom that day nor issued us a refund.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I reject Mr. A[redacted]’s response.  The facts are that I hired and contracted him to install a 42 inch deep footing.  He is a licensed and insured contractor who is very well aware that the local code is 42 inches deep for this type of footing.  This is clearly stated in the contract we both signed.  The events that led up to the incident went as follows:  He dug the trench for the footing and found ledge rock at approximately 24 inches deep.  He told me it was ledge rock for the entire length of the trench.   He constructed a wood form, to hold the concrete, 24 inches deep for the entire length of the trench.  The following Saturday, I personally took a shovel and was able to dig out an area that was NOT ledge rock as Mr. A[redacted] reported.  He was at the jobsite the next day (before the concrete was poured into the wood form) to review a mistake one of his workers had done while constructing the form.  At that time, I instructed Mr. A[redacted] and visually showed him how, in fact, the entire trench was NOT ledge rock and needed to be dug out to the contracted depth of 42 inches deep.  He said he would do that.  The next day, Monday, the Town inspected the trench seeing the area that I had dug out to 42 inches and passed the inspection.   Also on that same Monday,  Mr. A[redacted] texted me saying his worker would correct the footing and he would drop cement materials off on Tuesday, and pour the footings on Wednesday (I was planning to be there for the pour).  Mr. A[redacted] proceeded to show up a day early, Tuesday, and pour the footing without correcting the wood form. He chose to backfill the area I had dug down to the 42 inch depth with broken bits of rock (see attached picture).  This is an unacceptable practice. I have contacted the Town inspector who recalls the inspection and remembers the correct depth of 42 inches.  I discussed with him how A[redacted] construction backfilled after the inspection was performed and the inspector said he would NOT have passed it with the improper backfill.  I now have to pay for his work to be removed and corrected.  I would like to add that I am the permit holder of this project which makes me the primary contractor.  I hired A[redacted] Construction as a subcontractor.  We agreed on a contract and price for a 42 inch deep footing.  Contractually he is working for me (he has no obligations to the Town inspections). I gave him notice that the footing was not deep enough and in violation of contract BEFORE he poured the footing.  I was paying for a 42 inch deep footing.  He neglected to correct it, and poured the footing anyway.  I paid him two thirds of the contracted amount.  I am requesting one half of the amount I paid him returned, a total of $1500 returned.  Mr. A[redacted] has refused to resolve the problem and will not return messages.  I had no choice but to dissolve the relationship.  Regarding my review of A[redacted] Construction on the [redacted] ([redacted]) website, it has not been removed by [redacted]. Thank you, [redacted].
Sincerely,
[redacted]

I would like to add a reply to the last message made by the contractor: I do not accept the response made by the business to resolve this complaint..   I would like to resolve this issue and move forward.  I hired another contractor to correct the problem with the footing.  It cost me an additional $1200 more than the total amount contracted by Alteri Construction to finish the foundation.  I am seeking $1200 refund from Alteri Construction which I feel is fair.  Alteri has already collected $3000 from me.

Great service, on time, returns phone calls, works expeditiously, great overall contractor that turns out a great product

This customer chose to cancel a contract due to the fact that two of three doors that wee ordered were incorrect. My employees picked up these doors from [redacted] per my instructions. Consequently [redacted] gave them the wrong door finish on both doors. These doors were in the customers garage...

for over a week. Not until after the doors were fully installed the customer stated they were incorrect. I told them I would refund the money. We issued a refund for them. Here is the situation as we speak, the doors are in their house, so we issued a refund of the total paid (50% of all 3 doors) one of which cannot be returned due to the fact is is a special order door. That door is correct and is exactly what they ordered. So they are now awaiting a refund of %50 of all three doors, less the full cost of the special order door which they can have " it's their door" and less $500 labor for preparation on both openings due to the fact that all of the hardest and in detail work was done and if another contractor installs new doors they have that much less work to do. Andwhentbose doors are available for me to return they will get that money back so here is the breakdown bathroom wasn't complete due to canceled contract, they owe $1230.00 that is a wash $0 oweddoors : $1800, $1600 , $780 total $4,180.0amount of refund : cost of special order door (non refundable) - $1680.00cost of two doors installed -$700.00cost if labor $500 each opening (3) -$1,000.00 total - $3,380.00 therefore refund due -$800 and when I get the doors back to return they will get an additional $700.00 and the door they paid for (front door) they chose to cancel this contrCt after staying to me to " take my time" do it right. There is no issues with the quality of work and thus no reason to cancel this contract. We would have installed what ever doors he wanted . [redacted] made an error which we would have corrected. This is not a reason to cancel mid contract as far as the [redacted], I paid for the removal of the bag and have a receipt that says so.

Complaint: [redacted]
I am rejecting this response because:We have the pictures and videos to show that this job was not finished properly. , Simple things like if we want to use bath tub the drain will not close. the walls on the shower are not mounted correctly to the tub leaving gaps that water can seep behind into the walls. This is a job that he says is supposedly ready to paint. We have letters from other contractors that say this job was not done right. The tub and walls have to be taken out and re installed. The painters will not take the job because of the poor workmanship.  The job speaks for itself. We are more than willing to have anybody come here and look at the job. We purchased all the parts for the job spending more than $1,000.00 so he could do the job. When we had a leak under the sink we thought Frank would come over but instead he sent over one of his employees Dave, that even he agreed that the job was not don right. On 03/21/16 we thought Frank come over to see us, but he said he was stuck in traffic and needed to see his son we agreed to have him come over the next day, he said he would definitely leave work early to come see us. I also left work early the that day. he never called us or or texted or showed up.The next day he sent us a text saying I'll be at your house between 5:30 and 6:00. I could not leave work early again another day in a row, The money was put into dispute because of this. We are willing to pay but not until the job is finished. The next thing we know he is trying to get an arrest warrant for us. He is the one trying to steal our money for a job that was not done properly and then never showing his face for the poor work he did. Again we know hours have been worked and will pay those but we would also like to get our money worth as his web site says " we guarantee your complete satisfaction", that we are far from satisfied!!! We are not criminals or thieves! 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
He is trying to charge me $2,031 for barely 12 hours worth of work, I have a text showing what time he left on Monday, and not his workers not returning till following day. I will gladly pay reasonable amount of money for the 12 hours of work. He is trying to charge me labor of $1200 which would equal about $100/hour, this is ridiculous, a trip charge of $125, materials purchased and returned $180. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I reject Mr. A[redacted]’s response.  The facts are that I hired and contracted him to install a 42 inch deep footing.  He is a licensed and insured contractor who is very well aware that the local code is 42 inches deep for this type of footing.  This is clearly stated in the contract we both signed.  The events that led up to the incident went as follows:  He dug the trench for the footing and found ledge rock at approximately 24 inches deep.  He told me it was ledge rock for the entire length of the trench.   He constructed a wood form, to hold the concrete, 24 inches deep for the entire length of the trench.  The following Saturday, I personally took a shovel and was able to dig out an area that was NOT ledge rock as Mr. A[redacted] reported.  He was at the jobsite the next day (before the concrete was poured into the wood form) to review a mistake one of his workers had done while constructing the form.  At that time, I instructed Mr. A[redacted] and visually showed him how, in fact, the entire trench was NOT ledge rock and needed to be dug out to the contracted depth of 42 inches deep.  He said he would do that.  The next day, Monday, the Town inspected the trench seeing the area that I had dug out to 42 inches and passed the inspection.   Also on that same Monday,  Mr. A[redacted] texted me saying his worker would correct the footing and he would drop cement materials off on Tuesday, and pour the footings on Wednesday (I was planning to be there for the pour).  Mr. A[redacted] proceeded to show up a day early, Tuesday, and pour the footing without correcting the wood form. He chose to backfill the area I had dug down to the 42 inch depth with broken bits of rock (see attached picture).  This is an unacceptable practice. I have contacted the Town inspector who recalls the inspection and remembers the correct depth of 42 inches.  I discussed with him how A[redacted] construction backfilled after the inspection was performed and the inspector said he would NOT have passed it with the improper backfill.  I now have to pay for his work to be removed and corrected.  I would like to add that I am the permit holder of this project which makes me the primary contractor.  I hired A[redacted] Construction as a subcontractor.  We agreed on a contract and price for a 42 inch deep footing.  Contractually he is working for me (he has no obligations to the Town inspections). I gave him notice that the footing was not deep enough and in violation of contract BEFORE he poured the footing.  I was paying for a 42 inch deep footing.  He neglected to correct it, and poured the footing anyway.  I paid him two thirds of the contracted amount.  I am requesting one half of the amount I paid him returned, a total of $1500 returned.  Mr. A[redacted] has refused to resolve the problem and will not return messages.  I had no choice but to dissolve the relationship.  Regarding my review of A[redacted] Construction on the [redacted]) website, it has not been removed by [redacted]. Thank you, [redacted].
Sincerely,
[redacted]

Excellent work. These guys did a terrific job with my bathroom renovation project. Really satisfied with all of the work that Altieri performed. Very neat and professional. That kept their word and completed the job on time.

Review: The faucets of the hoses leading to my washing machine were leaky so I decided to call a plumber.**. [redacted] Altieri's name was among those given to us by[redacted]. He called me back right away. We decided to change the faucets to ball valve faucets. I expected him to do the work personally as he advertises on his website. Two people showed up to do the work. When the installation was finished, I told the men that each time the faucets were turned on or off the tubes in the wall moved. They had never moved before in the 45 years that the old faucets were in place. They argued that the original installation was faulty in that the pipes were not fixed to a stud and that was not their responsibility. They could have explained that before doing the work but did not. I would not have had the new faucets installed had I known. I paid $247 by check to [redacted], invoice: [redacted],[redacted] Conn[redacted]. I found it strange that the invoice was not to Altieri Construction. On Jan. 8th, Altieri himself comes to assess the situation. He secures the faucets with shoe laces and promises to return to strap valves in place. He e-mails me that he will stop by on Jan. 18th. Does not appear, nor does he call. The same no show and no call on the 22nd and 23rd of Jan. I e-mailed him many times with no response. His voice box was always full. I found a home phone on the internet and spoke with some family member, asking them to have him contact me. He let me know through an intermediary that he no longer wished to deal with me and to contact[redacted] of course has not responded. I am in a situation where I have to call another plumber to either redo the work or finish what has yet to be done. I was originally quoted about$175 for the work but paid $247.Desired Settlement: I wish a billing adjustment in order to pay a new plumber to each redo or finish the work as he determines to be the case. I also want my old faucets returned.

Review: We hired [redacted] Altieri to complete two projects. He only completed one of them but he has our money. He does not return calls, voicemail is often full and he does not show up to complete the work even though he has promised to.Desired Settlement: We are seeking reimbursement of $150. We have paid him $350 but the powerwashing job that he did complete was supposed to be $200. He was going to come back to do the second job which was masonry work on our front porch but he has not done it.

Review: I contracted Frank A[redacted] Construction to install a 3 sided concrete block foundation, 24 feet long, 35 inches wide, and 42 inches deep, against my existing house. I signed a contract and submitted payments promptly as requested. He failed to uphold his contract to install 42 inch deep footings where required. The footings he installed were 24 – 28 inches deep. He also damaged my existing house by carelessly sawing through a main support girder. His workers ruined my 5/4 wood decking material by using it, without permission, as staging to pour and mix concrete. He made multiple promises to remove dirt and rocks that were shoveled onto my deck, however he never did. When confronted with resolving the situation he offered to bring in “heavy equipment”, remove a fence, and possibly damage inground pool plumbing to remove the incorrect section of the footing (when all he has to do is saw cut the incorrect portion of the footing and remove it by hand). He blames the Town Hall for the error in the footing and said he was going to sue them and include me as the homeowner in the lawsuit. Or he offered to quit, refund a portion of my payments and concede the job is beyond his scope and leave me with an absolute mess and a wood deck covered with thousands of pounds of dirt and rock.Desired Settlement: I desire one of my payments refunded. $1500

Business

Response:

I have a signed contract with Mr [redacted]. We have done the work to his request and as per our contract that was signed by the homeowner in accordance with local building regulations. We systematically said we would dig for footings. We would pour the footings. We would install block foundation walls we would backfill and any extra dirt we would remove . We were to perform those specific duties in that specific order. I have the written and signed contract that says we must abide by local building codes which we did. I have all text messages and e mails from Mr [redacted] stating that he wants us to move forward as we did. All of a sudden out of the blue he called and made an erroneous request for us to remove the poured footings to which the local building department approved that were in fact compliant with local regulations. We would only do so if he was to pay for that service which he states he will not. He states that the [redacted] building department is wrong . I told him we only go by what heir findings are. We are compliant. He is I believe looking to do no more than to obtain services for free, he is a sick man, I had to call the [redacted] police and file a report with them after Mr [redacted] twice threatened me. Mr [redacted] has requested us to cease all work at which time we can not fulfill our contract with him. He is asking for money back. He wrote a frivolous and vindictive report to [redacted] which was posted on the website. [redacted] saw right through his antics and erased his unwarranted comments. He is on a witch hunt. We can settle his dispute the legal way, that would be in court. I will not negotiate with person who threaten, intent to cause harm or purport to initiate any threats to me or my company. I stand steadfast in that we are compliant in all of our duties. We have done nothing wrong. MR [redacted] can tell all his concerns to a judge to which I am more than confident will be dismissed. This is my full statement and my answer to his unfounded claim.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I reject Mr. A[redacted]’s response. The facts are that I hired and contracted him to install a 42 inch deep footing. He is a licensed and insured contractor who is very well aware that the local code is 42 inches deep for this type of footing. This is clearly stated in the contract we both signed. The events that led up to the incident went as follows: He dug the trench for the footing and found ledge rock at approximately 24 inches deep. He told me it was ledge rock for the entire length of the trench. He constructed a wood form, to hold the concrete, 24 inches deep for the entire length of the trench. The following Saturday, I personally took a shovel and was able to dig out an area that was NOT ledge rock as Mr. A[redacted] reported. He was at the jobsite the next day (before the concrete was poured into the wood form) to review a mistake one of his workers had done while constructing the form. At that time, I instructed Mr. A[redacted] and visually showed him how, in fact, the entire trench was NOT ledge rock and needed to be dug out to the contracted depth of 42 inches deep. He said he would do that. The next day, Monday, the Town inspected the trench seeing the area that I had dug out to 42 inches and passed the inspection. Also on that same Monday, Mr. A[redacted] texted me saying his worker would correct the footing and he would drop cement materials off on Tuesday, and pour the footings on Wednesday (I was planning to be there for the pour). Mr. A[redacted] proceeded to show up a day early, Tuesday, and pour the footing without correcting the wood form. He chose to backfill the area I had dug down to the 42 inch depth with broken bits of rock (see attached picture). This is an unacceptable practice. I have contacted the Town inspector who recalls the inspection and remembers the correct depth of 42 inches. I discussed with him how A[redacted] construction backfilled after the inspection was performed and the inspector said he would NOT have passed it with the improper backfill. I now have to pay for his work to be removed and corrected. I would like to add that I am the permit holder of this project which makes me the primary contractor. I hired A[redacted] Construction as a subcontractor. We agreed on a contract and price for a 42 inch deep footing. Contractually he is working for me (he has no obligations to the Town inspections). I gave him notice that the footing was not deep enough and in violation of contract BEFORE he poured the footing. I was paying for a 42 inch deep footing. He neglected to correct it, and poured the footing anyway. I paid him two thirds of the contracted amount. I am requesting one half of the amount I paid him returned, a total of $1500 returned. Mr. A[redacted] has refused to resolve the problem and will not return messages. I had no choice but to dissolve the relationship. Regarding my review of A[redacted] Construction on the [redacted]) website, it has not been removed by [redacted]. Thank you, [redacted].

Sincerely,

Business

Response:

We both signed a contract. I fug and poured the footings as instructed and per the local building guidelines. This is s fact. Building inspector passed the footing inspection . Mr [redacted] was the one that told me the inspector passed the footings and told me I was all set to pour the footings. We pored the footing. Mr [redacted] was supposed to cut back the du rock under wall for us. He dragged his feet causing us to cut it. Nothing was damaged. The sawzall made a slight impression on the beam. He is overreacting and just looking for issues here. There is something wrong with him. I personally spoke to the town building inspectors to which the stated they passed the footings which of course is matter of public record because they were in fact hug correctly and the right drpth. We placed a large canvass over the deck to Peter it. There were about 10 boards with concrete on them. They will not be used again due to the fact that his deck is now 36" shorter. Again making issues out of nothing. I am happy to follow this frivolous vlaim up in court. I have the inspection reports along with photos and every text message he sent me. Nothing at his home has been damaged we took every precaution and cleaned every day after work. It is a construction site . This is what construction sites look like. Not to mention I had to call the [redacted] police to file a report because mr [redacted] threatened me twice via text message. The officer agreed and had to warn him. He subsequently called me in a hastily manner making demands we do not deal with threats or persons who purport to make threats

Consumer

Response:

I would like to add a reply to the last message made by the contractor: I do not accept the response made by the business to resolve this complaint.. I would like to resolve this issue and move forward. I hired another contractor to correct the problem with the footing. It cost me an additional $1200 more than the total amount contracted by Alteri Construction to finish the foundation. I am seeking $1200 refund from Alteri Construction which I feel is fair. Alteri has already collected $3000 from me.

Business

Response:

I will not pay $1,200.00!as I originally told mr [redacted] that I would do whatever he wanted to do but it would cost him additional money. There is nothing wrong with what we did. Everything was done to code and was approved by and passed by the [redacted] building department. As stated previously, mr [redacted] has already slandered me on the [redacted] website, threatened me twice as I had to call [redacted] police, they have the complaint on file. I am confident that any jusge will see through this eronious money seeking complaint and dismiss it immediately

Review: I hired this company to do my bathroom, he took a down payment of $2200 from me to start a week later, he was a no-show on the start day. He came the following week for about 4 hours to tell me I had issues with my plumbing, he needed to go get materials and would be back, dd not come back nor did he respond to my attempt to contact him. Following day 2 workers show up and so some work, which was fine, the next day no-one shows up, attempted contact him for status, no response, following day after that I tried to contact him and no response. This is not the way I want to be treated as a paying customer. I do not trust this person, and just want my money back, now I am getting the runaround with that. He had some woman named Lynn call me about it who said she is from his office, when I called her she just answers as hello, no business introduction, voice mail goes to different name. These people worked a total of 8 hours, I want my money back, I will pay for the 8 hours of work they did and that's it. They also left a mess on my driveway which I have to pay to have picked up (another lie saying he was gonna have a dumpster)

Business

Response:

I (frank a[redacted]) of Altieri Construction did in fact issue a contract to complete a bathroom renovation for [redacted] of [redacted]. I visited her home to give her an estimate. Upon submission of my estimate she had responded and asked that I do the work at her home. I explained to her that we would have to meet again, sign a co tract and I would have to obtain a deposit from her prior to starting her job. She complied and scheduled a date for us to meet which was August 7 Friday. I arrived and we went over details. At that point I asked her to sign the contract, which she did and to give me a deposit for $2,200.00. After signing and writing a check, she asked when I would start, and how long it woukd take. I to,d [redacted] I would tentatively start on Friday August 14 however it would be possible that we may not start until !monday the 17th. She said it was not a problem. I texted [redacted] the day prior or Thursday the 13th to tell her that if we do not make it on the 14th we would be there Monday morning the 17th. Her text reply was " ok, no problem" I have all of the text messages saved. We showed up on Monday and gutted her bathroom and u covered a few issues with her plumbing. I did tell her I had to leave to get materials which I in fact did. IWe do not work by the hour nor do I insinuate the we do so. We returned the following day with the materials at which point we installed a new fan/vent combo with new duct work venting outside which she did not have in her existing bathroom. We sheetrocked the entire bathroom, and installed wonderboard in the shower. My lead mechanic told [redacted] that we would not be back the next day because of the high humidity and being that there was taping done that day we were giving it a full day to dry. He stated we would be back Thursday. [redacted] texted me on Wednesday and asked if I should have her pickup the toilet and sink. We were hired to do that and so I was not quite sure why she would ask me about this which she clearly knew we were doing. In any event , one of my mechanics was en route to her home Thursday morning when she called and left a "threatening " message on my voice mail. This was [redacted] first call other than a text. I was on the other line. I immediate

Altieri Construction contracted a kitchen renovation with me back in July. This company did an outstanding job and exceeded my expectations every step of the way. They were professional, courteous, fair priced, and most of all ... Followed through with every thing they said they would do. I am extremely pleased with all of the work done by them. I highly recommend them to anyone looking for a good honest contractor. I look forward to working with them in future projects.

Review: Mr.A[redacted] did not complete the job he was paid to do. We hired him to finish our basement. He was supposed to Install 6ft slider, install windows, flooring, sheetrock and electrical work for basement. He had taken $10,000 and told us that he was ordering supplies and the door. He only completed about $4500.00 (according to the new contractors we spoke with). He did not show up for 2 weeks at a time. Never anwered calls and lied about issues he was having. He never pulled a Permit for work he was doing( and he told us there was an inspection scheduled- which was a lie), never ordered Sheetrock, or Sliding door that he clearly told us had been ordered. Not to mention the the fact he ruined part of our lawn by driving his truck over it while the ground was wet.We have pictures of what he did as well. We would like our money back and we also do not want anyone else to have to deal with him. When we finally got him on the phone he said he would "give us our money back". He has given us $2000 thus far. We have documentation that he is going to give us the rest - via multiple text messages where he says "you have my word" but it has been at least 3 weeks since that last communications and we are not able to get him on the phone. He still ows us $3500.00.Desired Settlement: We would like to have Frank contact us and we will drop complaint as soon as we get our money back.

Business

Response:

The job was cancelled by Mr [redacted]. I did give Mr [redacted] a check (pro rated) for work that was not completed. He asked for an additional $1,500.00. Now he is sling for an additional $2,500.00. There is no mention of poor quality of work. I told Mr [redacted] we would send him the $1,500.00. There is no need for me to speak with him. He can send me a notarized letter of cancellation stating he did receive $2,000.00 and that by accepting an additional $1,500.00 the matter would be final and closed. Once I receive the written confirmation, we will send him the balance of $1,500.00. I will await the cancellation letter stating such.

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Description: Contractors - General, Contractor - Remodel & Repair, Construction & Remodeling Services, Basement - Remodeling, Bathroom Remodeling, Remodeling Services, Handyman Services, Pressure Washing, Cleaning Services, Disability Remodeling, Kitchen & Bath - Design & Remodeling, Kitchen Remodeling, Residential Remodelers (NAICS: 236118)

Address: ., Trumbull, Connecticut, United States, 06611-2409

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