Altitude Marketing

Hi ***, I apologize for not getting back with youIt looks like our last communication was from 12/22/You had inquired about your roofing estimate....The company has been dealing with a restructure, we have taken over for the [redacted] location and have been trying to rebuild from thisDue to the this we have been put on hold from all fundsWe are aware of the monies that are owed to you and have you on our listAs soon as this gets sent out, you will be immediatley notified and will also be sent an email with the [redacted] tracking numberWe truly appreciate your patience with this and we will keep you updated as this moves forwardPlease let me know if you have further questions/concerns, We do apologize for the lack of communication during this timePlease be assured that we are here for you Thank you, [redacted]

We do apologize for the delay and were trying to get this out as promisedWe are allotted a certain amount designated to all rebate checks to customers.This amount is going out on Wednesday the 17th of August, this will be sent out using FedEx, we will send this customer an email with the tracking informationThank you, [redacted] Director of Operations [redacted]

Hi [redacted] , Our intention is to get this amount to you as soon as possibleI am very sorry for your frustrationsI have provided you an email explaining the reason behind thisI know that you were communicating with [redacted] ***I can assure you that we have taken your concerns very seriously and will do everything that we can to resolve this issuePlease contact me if you have further questions or concerns.Thank you, [redacted] 1800SolarUSADirector of Operations###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/30) */ Mrs [redacted] has camne into the office to talk about the production issue and we have been reviewing the production and the bills, we have the customer in the review stage and are looking at the system to assure satisfactionI will reach out to the customer directly to come to a solution Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not mind working direct with the company, but until there are results I am not happyI understand that results take time, but I did bring up the problem with still having an electric bill and the difference in what was promised and what is actually happening months ago Final Business Response / [redacted] (4000, 11, 2015/11/11) */ We are in the process of reviewing the consumption of the customer versus the system prepared sizeThis does take some time to have a full review to properly adjust the systemWe will reach out to the customer within the next week to have the results presented

Hello,The email attached shows that we are currently working on this customers production issuesI did not know about the referral that sold until this was mentioned hereI will get this matter over to accounting today, it will be released next FridayAs for the study home rebate, we did have some problems with one of the referrals numbers being disconnectedWe do however have this set to go out in Mid FebruaryI apologize that you feel this wayPlease know that you can call me anytime with my direct number Thank you, [redacted] Director of Operations [redacted]

Hello, Our records indicate that we spoke to you yesterday the 13th of SeptemberI believe that you spoke to [redacted] in customer serviceam looking into this and will communicate with you directly from this point forwardI will send you an email to the address that we have so that you have all of my contact informationI am very sorry to hear of your frustrationPlease reach out to me if you have questions or concernsThank you, [redacted] Director of Operations1800SolarUSA###-###-####

This was sent to this customer yesterday on May 24th They should have thisPlease call me directly if you have any questionsThank you, [redacted]

Complaint: [redacted] I am rejecting this response because: Your Company's failure, by providing us the appropriate federal tax forms for our tax credit rebate and our Utility rebate check caused us to accrue interest charges of $9, Although, OUR Electric Company paid you our rebate check of $8,back in April (going on a year), you have only given us $1,of that rebate Restructuring your finance department should not affect your customers rebates! When we agreed to get these panels, we were expected to borrow $13,to $15,from our bank AFTER all rebates were collected within an month periodThe bank was understanding with us when I explained to them the situation here They graciously brought down our interest from $9,to $5, All we asked was for help in understanding the system, how and when the rebates would be provided to us to pay accordingly and your company failed customer service My wife and I have discussed how your company will make this right, pay the remainder of the interest of $5,to the bank, send us our remainder $7,from our utility rebate and again we ask for someone to show us how and understand these panels I asked numerous times for help to no avail I will wait for your response to see how you will make this right Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Solar USA has installed a solar system for the [redacted] residence and performed 99% of the tasks on the agreementThe windows on the agreement cannot be done as they are a mulled into a bay window and we cannot remove the windows from the existing bay without damaging the homeWe offered a $discount for thisWith the solar agreement they did receive a energy package which we performed and completed, they also received and energy audit detailing the suggested line of improvements that we dont performOn the agreement it lists the items taken care of with the energy packageMr [redacted] said those were our responsibility to resolve those items, I explained to him those arent items that we do, we use the audit to clarify how efficient the house is or isntWe do items for the energy pacakge, attic insulation, air seal, attic hatch seal, outlet gaskets, caulk, weather stripping, foam sealThe audit showed some items that werent on the agreement that Mr [redacted] wanted, we went and did them, minus the junction box insulatingWe have fulfilled the agreement and offered a discount for the windows which werent doneI am not sure where Mr [redacted] is getting the pricing from, we have sent him the invoice Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time, I have not received an invoice of any kind even though I've requested it dozens of times99% of the agreement...I think notThe fact is all that has been done is the Audit, some insulation in the attic and the solar system installPaperwork for rebates did not get done, and promised check to compensate for that is still just a promiseThe salesperson specifically told us ...or as it appears...lied to us that the all items found on the audit would be fixedSo to remain factual the work can be done And the original windows were present at the time the saleperson wrote the contract and agreed to replace themSo the refusal to complete that portion of the contract, which is probably 20% of the contracted work, is simply not acceptableI am awaiting estimates to have another contractor complete the work Since this a complaint about sales practices, I think it stands that their salesperson lied and promised the world....but if it's not clearly and definitively written in the contract, it's not going to happen...and even if it is in the contract the company will simply give discounts to absolve themselves of contracted work The end result is the contract is NOT fulfilled as agreed upon by both parties1800SOLAR has decided that they can change the contract unilaterally which is not legal in CO or the USA Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (4200, 18, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely do not and have not accepted their proposed $return for not doing the contracted work that I have been quoted by other window installers is going to cost me $ I have still not received an itemized breakdown of costs for services billedYes they have resolved the gross overbilling after months and they have redone the attic insulation again....again ignoring the energy audit findings work I have no idea how they can say that everything is fineA resolution of failure to perform contracted obligations needs to be agreed upon by parties I believe And we haven't begun to see results that their salesperson put in writing, estimating the solar panels would save $a year....currently after months I'll be surprised if it's $a year Final Business Response / [redacted] (4000, 20, 2015/10/21) */ We honored the CSU rebate that the utility company did not honor of $7150, we also honored a back end rebate of $that would come at the end of months of monitoring the bills to assure the system was at capacity and credited back $for the window not being able to be completedIn all we gave a check back to Mr [redacted] for $for itemsWe have went above and beyond to try to satisfy Mr ***, the utility rebate wasnt honored by the utility company so we honored itWe are trying everything we can to put a smile on Mr Hayeks face, we even went and added insulation to the entire attic not just the space he wanted, our goal is to satisfy everyone

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ Hello, As far as we knew the customer stated above has passed awayWe are truly sorry for this but, we would like to know if this is his POA or at least who we are talking too? Thank you, [redacted] Customer Relations MGR XXX-XXX-XXXX Fax XXX-XXX-XXXX ***@1800solarusa.net Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT is true my father [redacted] has passed on , im filing this complaint on his and my mothers [redacted] ) behaveSince my initial filing they (AMI) has returned and managed to connect the array to the grid 7/28/15.At this point it is in doubt the array will produce enough power to zero out my bill ,as promised, We will not know untill september which will reflect our august usage.If my august bill comes in at $ or not Ive consulted independant professionals that claim the panels installed WILL NOT do the jobThere are still other isues , like the rebate from the service provider, six less panels than originailly planed, replacement of the windows and back door , and the months electricity lost due to there neglagance to perform the installation in a timely mannerI think we should wait till september,s bill comes in to see where we standthank you [redacted] ,POA Final Business Response / [redacted] (1000, 16, 2015/10/07) */ We will be crediting the utility rebate towards the customer's Greensky accountLet it be known that the project was only delayed due to the passing of contact on the contract ( [redacted] ) the name in which this complaint is falsely being placed under [redacted] is the only POA listed on the contract and the only person we are legally allowed to speak to, not Thadd [redacted] the one who is making this complaintWe have fulfilled all duties except the window install which Thadd will not let us move forward withWe are completely refunding the contract with no admin fees to help solve the customers complaintI will attached the contract stating that [redacted] is the POA and not Thadd Final Consumer Response / [redacted] (3000, 18, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only proposal that is ecceptable is , the finance company (GreenSky Credit ) is to be refunded $39,dollars on or before April 1st

Hi [redacted] , We have been in communication with you since August going over your concernsIt looks like you have been communicating with [redacted] about several concerns over productionI do show a call on 9/9/asking about your call to ***, this was regarding the reason that your credits are not showing up on your utility billsDid you ever get through to them? I also show another call on 1/17/addressing concerns about production and also that you had some questions about your tax creditI do show that the utility rebate is owed out to youWe are hoping to have an update on this in two weeksI know that a $1,was sent last week and we will continue to get monies to you as they comeI know that you are frustrated about the issues that you have experienced Please know that we are here for any questions/concerns Thank you,

This rebate is being issued on April 8th It will come via USPSPlease, let me know if you have further questions.My direct line is [redacted] Thank you, [redacted] Director of Operations

Initial Business Response / [redacted] */ In regards to MrRoundtrees complaint, Mr [redacted] signed a contract to purchase a solar system on May 23rd, On this same date Mr [redacted] also signed off on Greensky loan documents on top of the credit application that was signed as wellI have attached all documents for your viewingWe reached out to Mr [redacted] on our around May 26, in order to begin working on his projectAt this point Mr [redacted] asked for more time before we began the projectWe reached back out to Mr [redacted] again on June 19, to discuss beginning his project and at this point Mr [redacted] stated he would like to cancel this project and no longer wants itThe situation was explained to Mr [redacted] that he was legally bound to this contract and that he would either need to proceed or pay the set amount in order to break the contractAs for the withdraw of $13,that had been drawn against his loan (that he will not have to begin paying on for 18th months after May 25th) it is stated in his contract that we will immediately begin to pull funds for materials and this had been explained to Mr [redacted] during the point of sell as wellMr [redacted] is in fact in a legal contract with us and have an open loan with Greensky that he personally authorizedPlease see attached the contract,utility approval, loan approval,credit application and spec sheets for this project

This customer called our company ordered service and agreed to our processing fee on 11/22/ We do see that they have subsequently cancelled their order We will refund their credit card $next week Thank you for bringing this to our attention

Hello,We understood that the customer was upset, we did provide a discount to their project in the amount of $We also sent them a check in the amount of $for loss of productionWe completely understood their frustrationsAs fot the CPS rebate it was first sent to the installers, then they had to send it to usWe then process this and it can take some timeCPS holds payment off of the rebate for final inspection, cost of lineman and commissionThis is the reason for the price differenctWe did not take this moneyIf you should have any questions please call me anytime.Thank you, [redacted] Director of Operations [redacted]

There are quite a few numbers in this complaint that do not make sense to meThe following email was breaking down the questions that the customer had after using turbo taxI have provided the entire email conversation so that you can see where the discussion came fromI do apologize for taking a while to get to this, but this case had a lot of areas of discrepanciesI wanted to make sure that I was providing the correct informationFirst off, we did receive the utility rebate in the middle of JuneThis does take some time to process and will be releasedThis is also in a different amount due to the change order that was done on October 30,I have also attached this informationThe Change order shows that the customers loss of production for $was included in this change order amountA later email said that the customer was requesting an additional $for loss of production, which was approvedBelow is the totaled amount due to the customerWe understand this customer’s frustrationsHe has been working directly with [redacted] to address his concernsUtility Rebate: $9,Study Home rebate: $Loss of Production owed: $Total: $11,

Complaint: I am rejecting this response because:I cannot accept a resolution that is a promise of some thing that is going to happen or I should be contacted in the future I would be happy to talk to someone directly if there are any questions but after four months of being told that the work is going to happen or the compensation is going to happen and then nothing I will not accept a resolution of someone will contact me or the work should be completed by a date in the future The only acceptable resolution for me to follow through completely on the actions stated Sincerely, [redacted]

We have reviewed all of the information in your statementsThe statement that you provided is full in inaccuracies, this includes you coming into our officeWe have made every attempt to resolve this dispute and as a company we have gone above and beyondYou have received significant discounts as well as additional materials at no cost and we are not willing to refund any additional funds to this project Thank you, [redacted] Director of Operations [redacted]

Complaint: [redacted] I am rejecting this response because Altitude Marketing took no action to resolve this complaint beyond what they had taken before we filed the Revdex.com complaintWe still haven't received our rebate, and as stated before, keeping our rebate for more than days is still unacceptableDefinitely not a consumer friendly company where we're concerned, regardless of their prior Revdex.com rating Sincerely, [redacted] ***