Altitude Marketing

Hello [redacted] ,Please know that we have every intention to get this utility rebate out to you, this was promised to you and we are honoring thisPlease know that we are going through a restructureI know that this is very frustrating and we as a company are doing everything that we can to get this out to youWe are aware of the monies owed to you and as soon as we can, we will send you a check in the amount of $This will go out via [redacted] and you will receive an email with a tracking number when it it sentPlease let me know if you should have further questions/concernsWe thank you for your patience during this time.Thank you, [redacted]

Hello,I am looking at this account in regards to the customers claimWe do ask that the customers sends the form in that he is claiming was alteredI do have the ones that the customer signed showing the amount several timesThis was the amount that the customer receivedPlease let me know if you have any questionsThank you, [redacted] Director of Operations [redacted]

Complaint: [redacted] I am rejecting this response because:There is no excuse for them not to release my rebateThis project has had one delay after another and I havebeen very patient with this companyI have contacted thiscompany many time and I have had nothing but excusesThere is no reason this company not to release the rebate Sincerely, [redacted]

This customer called our company ordered service and agreed to our processing fee on 11/22/16. We do see that they have subsequently cancelled their order. We will refund their credit card $next week. Thank you for bringing this to our attention

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our lead customer service agent has reached out to this customer and left messages.  We are still researching the issue(s) with this account and fully expect to come to closure on this matter next week.  Thank you for bringing this to our attention.

This customer called our company ordered service and agreed to our processing fee on 11/22/16.  We do see that they have subsequently cancelled their order.  We will refund their credit card $49.99 next week.  Thank you for bringing this to our attention.