Altitude Marketing

Hello, We spoke to Mrs [redacted] on Tuesday the 16th of FebWe spoke about their budget billing, credits and how to read creditsMrs [redacted] requested a break down spreadsheet regarding Savings VS CostWe are compiling all of this informationMrs [redacted] agreed to meet with us after for resolution Thank you,

Hello, We are aware of the monies that are owed to youWe have been sending payments to you as they become available to usWe will continue to do this until you are paid in fullWe will send more as it becomes avalablePlease reach out to me directly if you have further questions or concerns and I would be happy to help any way that I canWe appreciate your patience throught this process Thank you, [redacted]

This customer does not qualify to be refinanced due to his credit. We do not guarantee that they will be refinanced. We do tell customers that we have different lenders that they can work with. In this case we have sent his project to all of them. He has rejected offers and now there is nothing we can do for him. This is due to his credit and a lack of a down payment. We have explained this to Mr. [redacted] several times. As for the production issues, the customer was charged for the 3 panel addition however we added an additional 4 panels at no charge to the customer. This was a courtesy for under producing. If we find that there are still issues with his production then we will get approval for an additional addition. Please let me know if you have further questions or need anything in regards to this. Thank you, [redacted]

We will look into the delay and communicate with Greensky to insure this get's refunded in full

Hi ***,I do show that your system is working beautifully, you were sold a system size of 5600, we installed size systemFrom March thru Decemeber you produced a total of I am looking into the thermostat for you, as we were not aware of thisI will get one sent immediatleyAs for the tax credit, I do apologize for you not having the appropriate formsI do know that as soon as you asked the questions we did provide this to you immediatley after talking with youWe apologize for not getting this information to you before or explaining this to youI do know that as soon as we were aware of the issue with the fuse, that this was also immediately fixedAs for the $1,000.00, we are trying to get as much out to you as possibleOur company has been going through a complete restructure and all monies going out were put on holdWhen we get a budget it is immediatly sent outWe are aware of the monies that are owed to you and will be sending payments out as soon as we are ableAs for the $9,interest charge, were you able to get this refinanced? Please let me know if additional questionsThank you, [redacted]

We have been in contact with this customerWe have also come to an agreement and this has been resolvedThank you, [redacted] Director of Operations [redacted]

Complaint: We are rejecting this response because the company has not put forth a reasonable solution to our complaint; they also have not responded to our suggested solutionFurthermore, they have continued to be unreliable in communicationOn Friday, we were told that we would be contacted todayWe did not receive the promised phone call today, and when we called them, we were told we'd have to wait until WednesdayThese types of delays and missed appointments have been typical of our experience of the companyWe are still open to resolving this complaint amicably Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/10/30) */ This was a rebate that [redacted] was offering at the time of sale, after install it was not avail, we sent out the payment to [redacted] Sept 23rd for the $ Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/11/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are satisfied with the resolution because we received the $we had been guarantied in the contractAs for the check it MAY HAVE BEEN mailed on Sept 23rd but we did not receive it until Oct 28thThe envelope the check came in is Post Marked Oct 26thJust information for the readers to make an informed decision

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Hello,I know that this was not what you wanted to hear unfortunetly due to this complete restructure we have had to create a budget of all finacial aspectsWe are aware of the monies that are owed to you and we will get this completedI am still waiting for this update and will notify you as soon as I get a replyPlease contact me directly if you should need anythingThank you, [redacted] Director of Operations1800SolarUSA###-###-####

Yes, company name is Altitude ***eting, that goes by another name of Solar USASolar USA is the only name was given to me at this point (Altitude ***eting/Solar USA) has not given me any offers to mend this situation in any kind of wayI have been a victim of fraudulent due to lack of ownership of this company and by them not abiding there written contract which is (Altitude ***eting/Solar USA) Sincerely, [redacted] ***

Hello, This check was sent outWe have sent this customer the Fed Ex number showing the tracking informationThank you, [redacted] Director of Operations [redacted]

Complaint: [redacted] I was informed on Monday, Aug 1 that the check would be sent overnight the following day but... according to the tracking, it wasn't shipped until Thursday with a scheduled delivery of Tuesday, Aug 9. I do not consider the complaint resolved until the check is received and funds are verified. Sincerely, [redacted] ***

I apologize, This has already been taken care ofWhen I recived the complaint, I looked into this and found what they were talking aboutThis check was already sent to the customersIt does show that they recieved itI believe that this should be closed Thank you, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ [redacted] , I have several email messages myself pertaining to this issueI also have read stamped emails to you that have been unansweredI have tried to contact you numerous timesMy staff has also tried to reach you via phone and have left you messagesAs part of the agreement that you signed and initialed you were supposed to come up with three referralsWe have already given you countless opportunities to turn in this informationThis is a rebate from us that was not fulfilled by youPer [redacted] 's email he stated that if you turn in the referrals he would send you the rebateYou did not respond to this nor my email stating that you had a time limitYou left messages in our call center then would never answer your phone when I returned your callMy direct line is in the contact list that we sent you in a welcome email it is also on the bottom of all of my emailsWe have tried to get you to send in the information that we needed for this since April 28th The time limit that we gave you was June 1stI have attached the documentation that I talked about aboveI have also provided the signed and initatled copy of your agreement and the terms and conditions in order to qualifyPlease let me know if you should need anything else Thank you, [redacted] Customer Relations Mgr Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bottom line is this: You/ [redacted] , the owner, promised to pay all my electric bills if they didn't balance out to zero after a yearI am attaching the documentsIncluding the last bill you asked for, and I sent to you via e-mail That total is $(You have avoided addressing in every correspondence we've had.) Your company (***) promised that they/he would get the referrals I need for the rebateI have also explained that I can not in good conscience give your name to my friends since our relationship has been tenuous at bestYour company made a promise, that should be honored Final Business Response / [redacted] (4000, 13, 2015/07/27) */ To Whom It May Concern, As an act of good faith regarding this matter, we Solar USA agree to pay [redacted] the amount for which she has asked forThis amount is stated above for $This will be sent to this customer via USPS in the form of a checkPlease know that this does take 4-weeks for processingIf you should need anything else please call me directly at XXX-XXX-XXXX Thank you, [redacted] Customer Relations Mgr XXX-XXX-XXXX fax XXX-XXX-XXXX ***@1800solarusa.net Final Consumer Response / [redacted] (2000, 15, 2015/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi ***, I know that this is not what you want to hear about the monies owed to youWe unfortunetly are still going through the restructureWe as a company had to take over for the [redacted] location and are trying deseratly to repair thisI do not have a date for your rebate yetWe are aware of the monies owed to youI do not want to give you a date unless I am 100% sure that it will get to youI know that you have been very patient throughout this process and we do appreciate thisAs soon as I have a buget given to me, I will let you know immediatelyYou will also recieve an email with a tracking number for the checkI know that this is frustrating however, there is not an update at this timePlease know that we as a company are doing everything that we can to get this out to youAgain, we appreciate you and do see you as a valued customer Thank you, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

This project has been cancelledWe are in the process of working with the finance company to refund all moniea

Hi [redacted] ,I know that this is frustrating for you. We are very sorry that you feel this way,at this point we are doing everything that we can to get the monies owed to you. If you like to leave this case open, we understand. We will get payment out to you as soon as we are able. Please feel free to contact me with any other questions. Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: itis simply more of what I have gotten from 1-800-Solar-USA for the past nine months-- lip serviceI have called [redacted] numerous times over this period and not even gotten the courtesy of a call back I received an emaill once stating the check would be mailed out FedExpress on a specific date, and that did not happen I will not be satisfied until I receive a viable check from them in the amount of $ I would never have signed the contract with a back end rebate if I would have known how much grief and effort it would take to collect it Sincerely, [redacted]