AM-Autoparts

First time using AM Autoparts, I am very satisfied with my order it arrived in two days as promised. Part was brand new and fit perfect on my Mercedes CLK430. I highly recommend their services and will use them again.

Avoid, Took 3 days for them to process order and ship so don't expect them to ship same day and get your part in 3-5days more like 7-10days. Now, after waiting the extra time, it's the wrong part. They have no phone number listed and email turn around time is longer than 24hrs. They want me to pay for return shipping after sending me the wrong part. AVOID AVOID AVOID

I purchased a part that is supposed to be for my car, but part does not fit. I contacted am-autoparts several times but they have not responded. On or about 7/12/2015 I ordered an Air Intake Boot for my 2007 Hyundai [redacted] Van. According to their website, this was the part I needed. When I got the part it did not fit exactly, one fitting of the part had been changed. I contacted am-autoparts and told them and sent pictures of my old part and their new part to show how they were different. They responded and asked for information about my vehicle, but then never responded again. I emailed them several times since then and they will not answer me or tell me what they intend to do about this. I paid $39.99 for this part and I can't use it. Which is adding stress to my vehicle because the old part is damaged. Problem Date: 7/17/2015Reference ID #: AMORDXXXXXXXXPart #: XXXXXXXXXXOrder # [redacted] Payment Method: Credit CardPayment amount: $39.99Desired SettlementI want a refund, because they have not contacted me. prior to this issue, every time I contacted them with a question they responded in a very timely fashion. Now I havent heard from them since 7/18/2015 when I emailed them about the problem. And they do not give a phone number to call. So I want a refund. And since shipping was free and the mistake was theirs, I should not have to pay to ship the product back to them. They can email me a shipping label so that I can ship the part back. Business Response Thank you for contacting us. We are very sorry to hear that you have not received our responses to your emails. Our records do show that we have responded to each inquiry requesting additional information. We will soon be issuing a full refund to your account. We will not need to inconvenience you any further by sending the incorrect part back to us. You may dispose of the item at your leisure. We would also like to ask our quality team to investigate this fitment issue further. In order to do this, would it be possible for you to provide us with your full 17 digit VIN number? Again, we apologize that you have not received our responses. Any assistance that you can provide will be very helpful in assuring that no other customer's will face the same frustration that you have. Thank you for your patience and understanding. Have a great day. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) I would like to know how they will be issuing a refund, as I paid with a credit card. And all correspondence should be going to [redacted] @yahoo.com. I have not received any correspondence from am-autoparts.com since July 18th when they first acknowledgedmy complaint.

I ordered a wheel hub and assembly from AM Autoparts, and did so because the price was lowest, (at the time), and offered free shipping. A couple days later, I noticed that I had been charged for the part ordered. I had not received correspondence from the vendor as usually do from most vendors. I noticed that a credit had been applied the next day, and still no correspondence from the vendor. I am quite anxious to complete this repair, so, I inquire of AM Autoparts as to the status of my order, to which they replied that I had cancelled the order via a gmail address I had never seen before. According to google, the gmail address doesn't exist. I replied to AM Autoparts describing this, to which they responded with, "sorry for our error, you may re-order at your leisure." A week after my original order, I look up the part needed, to see that it is no longer the lowest, having nearly doubled in price.

No response to online email submission request regarding return of product. On 1/2/15 I ordered online a Taillight Taillamp Rear Brake Light Passenger Side for my 2006 Toyota Tundra [redacted] Double Cab Truck. Order #AMORDXXXXXXXX, Item #1ALTLXXXXX, total price $53.35. Product arrived 1/9/15. My husband & I tried to install it on 1/10/15. It does not fit. I submitted 2 online email forms for return of merchandise between 1/11/15 & 11/13/15. I submitted a 3rd email directly to [redacted] @am-autoparts.com on 1/14/15 @ [redacted] & attached my order form for reference. I called XXX-XXX-XXXX on 1/15/15 after doing an online search for reviews of the company & the Revdex.com site had the number. I left a message stating that if I rec'd no response in 24hrs I was going to submit a complaint thru the Revdex.com. So here I am. And yes, I checked my junk mail & there is no response to my 3 emails. I would like a full refund. The website states "No Hassle Return Policy. Desired SettlementI am seeking the full price of $53.35. I will be happy to return the item with a RA form and pre-paid shipping label. I kept all the packaging material. Business Response Thank you for contacting us. We apologize for any inconvenience that this matter has caused you. We do see that you started to receive our messages and responses on January 14th. Our records show that we have issued a prepaid return label to the email address that is associated with your account on 1/21/15. If you have not yet received the prepaid label, please check your spam/junk folder as these messages are sometimes routed to that folder. Once we have received your return, a full refund will be issued. Please allow 1-2 full business days from the date the refund is issued for your account to update. Please let us know if you have any further questions or concerns. Have a great day.

Poor Warranty Service and Product. No prompt resolution to the opportunists that came up with their warranty service as well as their products. On 05/09/14 I purchase a replacement intake manifold from this company on [redacted] I installed the intake and never had an issue with it. However on 05/15/15 I noticed my vehicle started to mis-fire. Upon inspecting I found the intake I had purchased had failed. I contacted AM-Autoparts on 05/24/15 after I was able to fully remove the intake manifold and take photos of where the part had failed and to inquire about any warranty information. AM responded promptly to inform me that this part did have a 10 year warranty and they could get me set up with a replacement part or refund my purchase. I felt they were a decent company so I chose to go with the replacement intake. The also informed me I would have to ship the defective unit back to them at my cost which I felt was fair. On 06/02/15 I received the replacement part. At this point in time my vehicle was not able to be used due to the intake manifold being removed and the fact the engine was mis-firing. (9 days with out my vehicle) On 06/07/15 I was able to get this part installed since it was my day off. After I installed the new intake I received from them I notice my vehicle had a very rough idle and was running with a "lean" condition. I went through for another 4 hours trying to diagnose what was causing the issue. (vacuum leaks, etc) I then had to completly remove the new intake and reinstall the original defective intake. That solved the rough idle, however I was still leaking coolant. So I came to the conclusion that the new intake I received had a vacuum leak with in itself. I then contacted AM-Autoparts to inform them about the situation. They did repsond promptly explaining that I would have to send them the original defective intake before they could assist me with another one. I asked them if I had to pay out of pocket expense for both of these, they said they would arrange a label for one of these unit, however for this situation I would have to pay the intial shipping fee. I then asked if they could go ahead and process another replacement for me. The told me that they could not until they received one of these intakes. So I paid around $53 to get 2 day shipping to get this part back to them on 06/10/15. They received the item on 06/12/15. Upon contacting they asked for my VIN# and said they would have to have their "Quality Assurance" department invesitgate my case before another replacement intake would be sent. (19 days with out my vehicle) On 06/14 they informed me that the QA department recommend to return the second item for a full refund. And sent me a UPS ground shipping label which would be a 5-7 day ship time. At this point I am frustrated because I haven't been able to drive my only vehicle for 20 days. I asked them once the intake was in transit if they could process the refund, the explained that they could not until the received the defective intake. I asked them how long should I expect to receive my refund when it is processed. They mentioned 2 days to process the return and then another 1-2 business days for the refund to show. Doing the math this would be another 11 days with out the use of my only vehicle. So finally I was fed up and purchased an intake from another vendor and on 06/29 shipped the defective intake back to them. (35 days with out my vehicle) On 07/06/15 they received the item.07/07 I contacted AM they said my return was placed in "que" to be looked at. Again at this point if I didn't buy another intake it would 43 days. On 07/09 I contacted AM again, they stated that the intake was looked at on 07/07, but they were not able to do a refund through paypal due to some changes with paypal and they would have to mail me a check. Then they proceeded to tell me it would be another 10-14 business days (2 1/2 weeks) to receive my refund. Now if I was strapped for cash I would have waited 60-days. I asked for a prompter refund and they could not assist me with it. Desired SettlementI am wanting my refund processed promptly. I have waited long enough and have been more than fair and kind to get these matters resolved. And they continued to delay any resolutions. Even after multiple pleas about my situation. Business Response Thank you for contacting us. We do sincerely apologize for the inconvenience that this matter has caused you. We agree that this matter has continued for far too long. We have asked our finance team to recall the previously issued check so that we can issue a new check and ship via 2nd day shipping to the address associated with your account. As soon as we have received the tracking number for the check, we will provide that to you via email. Thank you for your continued patience in this matter and again we are very sorry for the inconvenience.

Hello everyone I purchase a set of suspension for an Audi A6 about a year ago and it took them about 3 weeks to get to my house I know that no one is perfect don't know why it happen but I did got a pleasant and most interesting experience out of it. I've have purchase many parts from them in the past and still purchasing parts or-though I am also buying from other company I think they are a good and credible company one bad experience does not make this company a bad company they always kept there promise to be prompt with the delivery also their parts are as described some are aftermarket and good quality or original equipment. don't forget why we choose them their prices are cheap. Overall I will always buy parts from them customer service is good and adequate just give them time to look into the problem usually you will be taken care of.......be good to them and they will be good to you,

They failed to ship a complete item and now refuse to give me a refund for the part of the item that is missing. Due to the nature of the items they trade in. Auto Parts when you get something you NEED it for your vehicle when it comes incomplete and you need to re-use old parts then their is a serious problem. The merchant refused to identify this problem, they refused to admit that they failed to send correct parts and they refused giving any form of compensation for the missing parts.Desired SettlementGive me my 30$ back as the dorman IM only costs 103$ you mis-advertised it as an IM with studs when it was not.Business Response Thank you for contacting us. We sincerely apologize for the confusion. It appears that you may not be receiving our responses to your emails. In response to your message dated 6/21/15 at 5:45 pm, we stated "We sincerely apologize that the studs noted in our listing were not included in your shipment. We are looking into this matter with our quality department. As soon as they have had the opportunity to check our stock and ensure that we have the proper studs to send you, we will do so immediately. If you would like to purchase the appropriate studs locally, we will also be happy to provide you with a refund of that cost, we simply request that you provide us with a copy of your receipt for that purchase." Our quality team has determined that our available stock does include the screws required to install this part on your vehicle. It seems that the part you received was packaged incorrectly at the manufacturer and these screws were not included. Again, we are very sorry for this inconvenience. If you have already purchased the required screws locally, please submit your receipt either through this case, or you may also email your receipt to us directly at [redacted]@am-autoparts.com. Once your receipt has been received, we will issue a refund equal to that purchase price immediately. Once issued, a refund typically takes 1-2 business days to appear in your account. Please let us know if you have any further questions or concerns. Thank you for your patience and understanding. Have a great day.\Mr [redacted] has also contacted us through his eBay account (user ID [redacted]) and states "If you could refund me 30$ which would make it competitive with the [redacted].com price of 103$ for the dorman intake manifold then ill just drop it as my truck is already repaired and I really dont care to do the job again." While this is outside of our typical practices, the customer has made it clear that they are unable to purchase the parts locally and would prefer not to complete this job again. Based on the customer's request, we are issuing a refund of $30 as requested. Please allow 1-2 full business days for this refund to post to the account. Please let us know if you have any additional questions or concerns. Have a great day. Final Business Response Hello Mr. [redacted],Our finance department has informed us that there was an error when processing your refund. Because this refund could not be processed, we will be issuing your refund of $30 in the form of a check. This check will be mailed by USPS to the address noted below. Please allow up to two full weeks for this check to arrive. Please let us know if you have any further questions or concerns.[redacted] XXXXX-XXXX Have a great day!

In June 2013, I ordered a new windshield wiper arm for my Dodge Grand Caravan. When I realized that my problem was not with my existing part, but with how it needed to be installed, I returned the new wiper arm that I had ordered. AM-Autoparts was helpful and prompt.

In June 2013, I ordered a new windshield wiper arm for my Dodge Grand Caravan. When I realized that my problem was not with my existing part, but with how it needed to be installed, I returned the new wiper arm that I had ordered. AM-Autoparts was helpful and prompt.

They sent me (3) left struts when I needed one left & one right side now there giving me the runaround about sending me the correct part !!! I ordered a complete set of struts from this company the struts they sent me were for the driver side only contacted them got the runaround for two days finally they sent me a replacement strut the replacements front it was wrong again !!! Not there just completely blowing me off !!! They have my money and I have a part that will not work !!! Desired SettlementI simply need a right / passenger [redacted] front strut for my car !!! Your Company has now sent me three left / driver side struts. Business Response Hello, and thank you for taking the time to let us know if the issue you're currently dealing with. I personally would like to apologize for the situation at hand. What appears to have happened here was that we had stock that came into our warehouse that was incorrectly labeled from the manufacturer, and this was identified once we heard from you that you had received two left front struts. This is a rarity, but it's still no excuse as our goal is always to make sure our customers get what they need the first time around as we certainly empathize when it comes to automotive repairs being time sensitive. We have corrected the labeling issue of this particular stock in all of our warehouses and have sent out the correct passenger's side front strut you're in need of UPS Next Day Air at no charge to you. According to our records you should have seen that part yesterday per the tracking information. If you have not received the part, or if you have and the part is still somehow incorrect, contact us immediately - we will do whatever we can to make this right and provide you with the resolution you deserve. Thank you again for your honesty and for helping us identify and correct this issue so that our future customers don't run into the same problem you did. We look forward to hearing from you. Thank you, and have a good day!

They sent me ( 3 ) left struts when I needed one left & one right side now there giving me the runaround about sending me the correct part !!!!!!!!!!!I ordered a complete set of struts from this company the struts they sent me were for the driver side only contacted them got the runaround for two days finally they sent me a replacement strut the replacements front it was wrong again !!! Not there just completely blowing me off !!! They have my money and I have a part that will not work !!!!Desired SettlementI simply need a right / passenger [redacted] front strut for my car !!! Your Company has now sent me three left / driver side struts.Business Response Hello, and thank you for taking the time to let us know if the issue you're currently dealing with. I personally would like to apologize for the situation at hand. What appears to have happened here was that we had stock that came into our warehouse that was incorrectly labeled from the manufacturer, and this was identified once we heard from you that you had received two left front struts. This is a rarity, but it's still no excuse as our goal is always to make sure our customers get what they need the first time around as we certainly empathize when it comes to automotive repairs being time sensitive. We have corrected the labeling issue of this particular stock in all of our warehouses and have sent out the correct passenger's side front strut you're in need of UPS Next Day Air at no charge to you. According to our records you should have seen that part yesterday per the tracking information. If you have not received the part, or if you have and the part is still somehow incorrect, contact us immediately - we will do whatever we can to make this right and provide you with the resolution you deserve. Thank you again for your honesty and for helping us identify and correct this issue so that our future customers don't run into the same problem you did. We look forward to hearing from you. Thank you, and have a good day!

Hello everyone I purchase a set of suspension for an Audi A6 about a year ago and it took them about 3 weeks to get to my house I know that no one is perfect don't know why it happen but I did got a pleasant and most interesting experience out of it. I've have purchase many parts from them in the past and still purchasing parts or-though I am also buying from other company I think they are a good and credible company one bad experience does not make this company a bad company they always kept there promise to be prompt with the delivery also their parts are as described some are aftermarket and good quality or original equipment. don't forget why we choose them their prices are cheap. Overall I will always buy parts from them customer service is good and adequate just give them time to look into the problem usually you will be taken care of.......be good to them and they will be good to you,

Poor Warranty Service and Product. No prompt resolution to the opportunists that came up with their warranty service as well as their products.On 05/09/14 I purchase a replacement intake manifold from this company on [redacted] I installed the intake and never had an issue with it.However on 05/15/15 I noticed my vehicle started to mis-fire. Upon inspecting I found the intake I had purchased had failed. I contacted AM-Autoparts on 05/24/15 after I was able to fully remove the intake manifold and take photos of where the part had failed and to inquire about any warranty information.AM responded promptly to inform me that this part did have a 10 year warranty and they could get me set up with a replacement part or refund my purchase. I felt they were a decent company so I chose to go with the replacement intake. The also informed me I would have to ship the defective unit back to them at my cost which I felt was fair.On 06/02/15 I received the replacement part. At this point in time my vehicle was not able to be used due to the intake manifold being removed and the fact the engine was mis-firing. (9 days with out my vehicle)On 06/07/15 I was able to get this part installed since it was my day off. After I installed the new intake I received from them I notice my vehicle had a very rough idle and was running with a "lean" condition. I went through for another 4 hours trying to diagnose what was causing the issue. (vacuum leaks, etc) I then had to completly remove the new intake and reinstall the original defective intake. That solved the rough idle, however I was still leaking coolant. So I came to the conclusion that the new intake I received had a vacuum leak with in itself.I then contacted AM-Autoparts to inform them about the situation. They did repsond promptly explaining that I would have to send them the original defective intake before they could assist me with another one. I asked them if I had to pay out of pocket expense for both of these, they said they would arrange a label for one of these unit, however for this situation I would have to pay the intial shipping fee. I then asked if they could go ahead and process another replacement for me. The told me that they could not until they received one of these intakes. So I paid around $53 to get 2 day shipping to get this part back to them on 06/10/15. They received the item on 06/12/15.Upon contacting they asked for my VIN# and said they would have to have their "Quality Assurance" department invesitgate my case before another replacement intake would be sent. (19 days with out my vehicle)On 06/14 they informed me that the QA department recommend to return the second item for a full refund. And sent me a UPS ground shipping label which would be a 5-7 day ship time.At this point I am frustrated because I haven't been able to drive my only vehicle for 20 days. I asked them once the intake was in transit if they could process the refund, the explained that they could not until the received the defective intake. I asked them how long should I expect to receive my refund when it is processed. They mentioned 2 days to process the return and then another 1-2 business days for the refund to show. Doing the math this would be another 11 days with out the use of my only vehicle. So finally I was fed up and purchased an intake from another vendor and on 06/29 shipped the defective intake back to them. (35 days with out my vehicle) On 07/06/15 they received the item.07/07 I contacted AM they said my return was placed in "que" to be looked at. Again at this point if I didn't buy another intake it would 43 days. On 07/09 I contacted AM again, they stated that the intake was looked at on 07/07, but they were not able to do a refund through paypal due to some changes with paypal and they would have to mail me a check. Then they proceeded to tell me it would be another 10-14 business days (2 1/2 weeks) to receive my refund. Now if I was strapped for cash I would have waited 60-days. I asked for a prompter refund and they could not assist me with it.Desired SettlementI am wanting my refund processed promptly. I have waited long enough and have been more than fair and kind to get these matters resolved. And they continued to delay any resolutions. Even after multiple pleas about my situation.Business Response Thank you for contacting us. We do sincerely apologize for the inconvenience that this matter has caused you. We agree that this matter has continued for far too long. We have asked our finance team to recall the previously issued check so that we can issue a new check and ship via 2nd day shipping to the address associated with your account. As soon as we have received the tracking number for the check, we will provide that to you via email. Thank you for your continued patience in this matter and again we are very sorry for the inconvenience.

They failed to ship a complete item and now refuse to give me a refund for the part of the item that is missing. Due to the nature of the items they trade in. Auto Parts when you get something you NEED it for your vehicle when it comes incomplete and you need to re-use old parts then their is a serious problem. The merchant refused to identify this problem, they refused to admit that they failed to send correct parts and they refused giving any form of compensation for the missing parts.Desired SettlementGive me my 30$ back as the dorman IM only costs 103$ you mis-advertised it as an IM with studs when it was not.Business Response Thank you for contacting us. We sincerely apologize for the confusion. It appears that you may not be receiving our responses to your emails. In response to your message dated 6/21/15 at 5:45 pm, we stated "We sincerely apologize that the studs noted in our listing were not included in your shipment. We are looking into this matter with our quality department. As soon as they have had the opportunity to check our stock and ensure that we have the proper studs to send you, we will do so immediately. If you would like to purchase the appropriate studs locally, we will also be happy to provide you with a refund of that cost, we simply request that you provide us with a copy of your receipt for that purchase." Our quality team has determined that our available stock does include the screws required to install this part on your vehicle. It seems that the part you received was packaged incorrectly at the manufacturer and these screws were not included. Again, we are very sorry for this inconvenience. If you have already purchased the required screws locally, please submit your receipt either through this case, or you may also email your receipt to us directly at [redacted]@am-autoparts.com. Once your receipt has been received, we will issue a refund equal to that purchase price immediately. Once issued, a refund typically takes 1-2 business days to appear in your account. Please let us know if you have any further questions or concerns. Thank you for your patience and understanding. Have a great day.\Mr [redacted] has also contacted us through his eBay account (user ID [redacted]) and states "If you could refund me 30$ which would make it competitive with the [redacted].com price of 103$ for the dorman intake manifold then ill just drop it as my truck is already repaired and I really dont care to do the job again." While this is outside of our typical practices, the customer has made it clear that they are unable to purchase the parts locally and would prefer not to complete this job again. Based on the customer's request, we are issuing a refund of $30 as requested. Please allow 1-2 full business days for this refund to post to the account. Please let us know if you have any additional questions or concerns. Have a great day. Final Business Response Hello Mr. [redacted],Our finance department has informed us that there was an error when processing your refund. Because this refund could not be processed, we will be issuing your refund of $30 in the form of a check. This check will be mailed by USPS to the address noted below. Please allow up to two full weeks for this check to arrive. Please let us know if you have any further questions or concerns.[redacted] XXXXX-XXXX Have a great day!

An amazing company! We ran into a nightmare with our package and the USPS store. They were being really difficult and refusing to help or even show compassion for our situation. We alerted AM Auto Parts of our dilemma and they refunded us the total amount we payed for the part! Amazing customer service and the part is great and was SUPER cheap! A fuel pump for about $60 when they are usually in the $300 range. We will definitely be shopping here again!

First time using AM Autoparts, I am very satisfied with my order it arrived in two days as promised. Part was brand new and fit perfect on my Mercedes CLK430. I highly recommend their services and will use them again.

I have contacted them about a particular part issue,which was purchased through eBay for my 2008 scion **.I purchased a brake and rotor set through [redacted] that was to fit my 2008 Scion **.Transaction Id/order number XXXXXXXXXXXXX,and tracking number [redacted]YXXXXXXXXXXX.The rotors are fine but the brakes did not fit at all.I had my car in a shop and had to pay extra money to keep it there due to the problem with the brakes.On 5/27/2015,I went to Advanced Auto on [redacted] avenue in [redacted] to purchase the correct brakes,telephone number XXXXXXX.The trancsaction number there at the store [redacted] A. All I was asking for was to return them,since then I have been asked by [redacted] for the VIN of my vehicle and pictures which I tried sending but recieved an invalid e-mail address for them.My total for the transaction was $69.41,I would appreciate a refund please.Have parts I paid for and can't use.Plus now I feel like I am getting the run around,each time talking to a different person and not receiving correct info.on how to contact them.Desired SettlementRefund immediately,I do not have extra money to throw away for something that is not useable.Business Response Thank you for contacting us. We sincerely apologize for the inconvenience. We are happy to assist you in any way that we can. We will soon be issuing a refund of $24.14 for the brake pads that did not fit your vehicle as listed. Please allow 1-2 full business days for this refund to post to your account. We do not need to inconvenience you any further by sending these brake pads back to us. You may feel free to dispose of them at your leisure. Our quality department would still like to look into this matter in order to prevent any future customer's from facing the same frustration that you have. If you are able, we would very much appreciate it if you could provide your full 17 digit VIN number as well as images of the parts that you did receive and the labels attached to the packaging for the incorrect items. You may send this information to [redacted].com. You may also send this information directly to my attention (Attn: [redacted] so that I may handle this matter for you personally. Thank you for your patience and understanding. Have a great day!

I ordered a wheel hub and assembly from AM Autoparts, and did so because the price was lowest, (at the time), and offered free shipping. A couple days later, I noticed that I had been charged for the part ordered. I had not received correspondence from the vendor as usually do from most vendors. I noticed that a credit had been applied the next day, and still no correspondence from the vendor. I am quite anxious to complete this repair, so, I inquire of AM Autoparts as to the status of my order, to which they replied that I had cancelled the order via a gmail address I had never seen before. According to google, the gmail address doesn't exist. I replied to AM Autoparts describing this, to which they responded with, "sorry for our error, you may re-order at your leisure." A week after my original order, I look up the part needed, to see that it is no longer the lowest, having nearly doubled in price.

I have contacted them about a particular part issue,which was purchased through eBay for my 2008 scion **.I purchased a brake and rotor set through [redacted] that was to fit my 2008 Scion **.Transaction Id/order number XXXXXXXXXXXXX,and tracking number [redacted]YXXXXXXXXXXX.The rotors are fine but the brakes did not fit at all.I had my car in a shop and had to pay extra money to keep it there due to the problem with the brakes.On 5/27/2015,I went to Advanced Auto on [redacted] avenue in [redacted] to purchase the correct brakes,telephone number XXXXXXX.The trancsaction number there at the store [redacted] A. All I was asking for was to return them,since then I have been asked by [redacted] for the VIN of my vehicle and pictures which I tried sending but recieved an invalid e-mail address for them.My total for the transaction was $69.41,I would appreciate a refund please.Have parts I paid for and can't use.Plus now I feel like I am getting the run around,each time talking to a different person and not receiving correct info.on how to contact them.Desired SettlementRefund immediately,I do not have extra money to throw away for something that is not useable.Business Response Thank you for contacting us. We sincerely apologize for the inconvenience. We are happy to assist you in any way that we can. We will soon be issuing a refund of $24.14 for the brake pads that did not fit your vehicle as listed. Please allow 1-2 full business days for this refund to post to your account. We do not need to inconvenience you any further by sending these brake pads back to us. You may feel free to dispose of them at your leisure. Our quality department would still like to look into this matter in order to prevent any future customer's from facing the same frustration that you have. If you are able, we would very much appreciate it if you could provide your full 17 digit VIN number as well as images of the parts that you did receive and the labels attached to the packaging for the incorrect items. You may send this information to [redacted].com. You may also send this information directly to my attention (Attn: [redacted] so that I may handle this matter for you personally. Thank you for your patience and understanding. Have a great day!