Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Once again, as previously stated, I do not want the cabinets. I want a refund of my money. If the cabinets had been ordered according to the initial approved design and been placed after my first meeting with Mark F* this wouldn't have turned into the issue it has now become. Instead, I was asked to make numerous changes to the design and asked to meet with several different cabinet designers. Whatever Mark's reasons were for the delays are no longer my concern and are something that Amazing Remodelers of Texas needs to deal with.
I would like to know when I can expect to receive my $deposit. If I don't receive a satisfactory response from Amazing Remodelers by Wednesday, September 30, then I will contact my lawyer to begin legal action to settle the matter.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Seth is not telling the truth After harassing us The night I was at church I called the company and was told he would not return to my house ever But as you can see he did If you come to my house you will all the work that is incompleteHe has been issued a trespassing citation by the Missouri City Police Believe me they gave it to him for a reasonNever cursed, always niceAlways said complete the job Amanda never ask for money until she came and then I told her the terms of the contract was payment due after completion They were suppose to come out on that next Saturday to finish But due to Seth's harassment they did not come
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I made an unannounced visit to the office of Amazing Remodeler's of Texas. I identified myself, informed them, Amanda A[redacted] and Mark F[redacted], that I was recording my visit. I received a written time schedule of when the work would resume and would be completed. As of today, they have not met the time schedule in which they developed and submitted. Additionally, I have reported to certain entities that due to the failure of Amazing Remodeler's of Texas to close my roof within a timely manner-roof left open for 34 days, my home has received substantial water damage. My entire back wall, site in which the patio is being erected, has mold, the drapery and drapery hardware fell from the wall this past Wednesday, September 23, 2015. I have observed and recorded that the sheet rock is wet and buckling. The base board is pulling away from the wall, is buckling and has visible signs of mold. The crown molding is pulling away from the wall.
At this point, asking Amazing Remodeler's of Texas to complete the work as contracted would be asinine.
Regards,
[redacted]
Revdex.com:To-date, we have not received any notification of lawsuit. Our attorney will continue to pursue the matter based upon evidence gathered.
Regards,
Good morning, currently this complaint is under our Attorneys possession. There is a law suit pending on this customer for Breach of contract. We were advised not to respond. Please contact out Attorney, he has made several attempts to reach someone in your department. [redacted] ...
Amanda contacted you last week to let you know there was a crew on its way to get started? at that time you refused them to do the work,requesting a schedule and time frame documented and sent certified mail. we have sent and waiting your response to know when we can begin.
On September 10, 2015 I, myself Seth, operations manager went to Mrs. [redacted]'s home in efforts to list all unfinished things on her project, also known as a "punch out list." After attempting to communicate with Mrs. [redacted] that I was down the street and almost to her home, she...
stated she was not home and that she will be home late from church. Due to Amanda, my assistant having already scheduling an appointment to meet with Mrs. [redacted] so that we can fully understand what needs to be completed to meet Mr. & Mrs. [redacted]s expectations and completely satisfy what is stated in the contract agreement. As I was already in Missouri City down the street at another customers home, I stopped by Mr. & Mrs. [redacted] answered and knocked on the front door. Mr. [redacted] answered and I asked him if Mrs. [redacted] was home so that we all 3 can walk the job and make the final inspection to meet her specifications. He stated she was home. I stated to Mr. [redacted] I didn't appreciate her dishonesty of not being home when all I'm trying to do is make you both happy with the finalized product in which you purchased. He raised his voice and said he didn't appreciate me calling his wife a liar. I told him, "please don't put words in my mouth, I didn't call your wife a liar, I said I don't appreciate her dishonesty. After speaking with Mr. [redacted] outside as we walked the entire home, he pointed out the small bottom piece of siding under the right front window, and the wrong color grout on the side of the home around 2 bricks. I wrote them down and assured him that these will be corrected on that. I apologized for being misinformed of the project being completely finished. Mr. [redacted] and I had shook hands and as I was leaving, walking to my vehicle, I stated to him that the remaining balance of $5,000 won't be due until we get this punch out list completely finished. He agreed to pay the $5,000 as stated in the contract agreement "Final Payment Due on Completion." On September 12, 2015 Miguel one of our framers went to complete the punch out list first thing in the morning. That same afternoon Mrs. [redacted] stated to Amanda that she would like her to come out after Miguel finishes to collect the final payment of $5,000. After Amanda (office staff) drives to Missouri City to meet with Mrs. [redacted], she gives Amanda a check for $1,000. After, she states to Amanda that she doesn't plan on paying anymore money and that we can forget the $4,000. The following Wednesday my father had requested that I go collect the remaining $4,000 from Mr. & Mrs. [redacted]. I go back out to attempt to speak with Mrs. [redacted] and she said she didn't want to talk today it can wait until Saturday. I told her I am here now, I drove to your home to get this fully taken care of to make sure your happy. She stated that she will never be happy and isn't going to pay us as she slammed the front door on me. I call my father to let him know what just happened and he advised me to take pictures of the entire project to have documentation that the project has fully been completed based on the contract agreement. As I started taking pictures, Mrs. [redacted] was watching me through her windows and as I was finishing taking pictures of the inspection reports in the backyard she starts yelling at me, " to get the [redacted] off her property and she is calling the cops on me, and you don't have the right to be on my property, you need to get the [redacted] out of here. As she was speaking with the police department, she was making false accusations that I stole documentation from her house which I took nothing and had every legal right to take pictures of the inspection reports. As she started chasing me to attempt to take a picture of my face and car over and over again. I ran as fast as I could to my vehicle, which was in the street off of her property as she demanded. When I heard her lie to the police, I knew that I must stay to speak with the police officers to tell them what happened. After hanging up with the police, she ran up to me and slapped my expediter spread sheet with all my customers private information on there, which is property company information. She yelled at me "to get the [redacted] her neighborhood." She then continued to chase me in the street and finally caught up to me and hit my face with her hand with full force. Then she attempted to hit me a second time in my face and I blocked her hand with my arm. Immediately after she started yelling, "YOU HIT ME, YOU HIT ME!" She then called the police department again and said, " Now he hit me, he just hit me." In absolutely no way did I hit Mrs. [redacted]. I am a professional operations manager and conduct myself accordingly. Also, I treat all my clients with the same dignity and respect any manager should. All my clients have and can most definitely testify to this. Mrs. Pallod in Sugar Land we are wrapping up an attic conversion for her this week, has recently invited my mother and myself to India next year in March. I take pride in my work and completely understand that we have customers who have been taking to long to complete the project. However, our company grows with 84+ jobs going on, we are doing our due diligence in communicating with all our clients that we are currently in the process of organizing crews and hiring more help to have the man power to complete all on going existing and future jobs completed within 6-8 weeks. Furthermore, Mr. & Mrs. [redacted] was offered $500 off for the prolonged project as well as additional $200 off to pay for her tire that one of my workers accidentally destroyed by leaving a few nails in the driveway. We have accommodated Mr. & Mrs. [redacted] to the most appropriate way possible. This letter is in "Good Faith" and just want you to know the facts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
No one has reach out to me to begin this project as of current. I called on this past Friday 10/2/15 and spoke with the Receptionist Amanda to have Scott give me a call. I am still waiting. Also on 9/30/15 I called and left a message on the companies voice mail and no one has replied. They scheduled me for their crew to come out to my home on 10/1/15 to start my project and they were no shows! If Amazing Remodelers were ready and willing to start my project, I would be no need to proceed with these steps. They are ignoring me after I have requested my refund in the amount of $3500.00. Both Seth and Mike are frauds and they are not interested in helping me. They have my phone number and it has not changed.Their response is not genuine and they are trying to have the business appear trustworthy. Tell them to call me at [redacted].
good morning mr [redacted], we have already pour your foundation a while back and the framers will have the structure up this week. you will be completed by the end of next week. we sincerlly apologize for the delay and have every intension to make you happy sir. have a wonderful day
Mr. [redacted], We do have plans for your project and they were mailed to you,however you decided to cancel the contract during the design process? You did Sir enter into an agreement to have the project built and we have made several attempts to proceed. The notes on your file is when the Architect...
came out there the second time you changed your mind about doing the project ? Did u want to move forward Sir? have a great day
We currently just confirmed and install date for your cover on tuesday june 16th. after that we can move forward and have your project completed soon after that. you were wanting a 30 day completion date, that should be no problem to achieve. our focus here is to completed the scope of work agreed upon so we all can move forward. will this be acceptable ? have a great weekend
good morning the cabinets have been paid for ready for shipment. we will be glad to provide documentation ma'am. the problem is the cabinets are for your kitchen and cannot be used or returned ? Did u want the cabinets?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...
that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Addition is NOT complete. With no-one managing our project for the last 11 months, you wouldn't know what is complete or not without our making lists. We are finished "working" for Amazing Remodelers this list is final. Left unfinished: **Load Bearing wall was removed and a Beam was to be installed. What was installed incorrectly were two long boards wedged into our ceiling. By doing so it has buckled the flooring upstairs under our carpet. When walked on now the floor creaks. The walk-in attic door on one side of room, and the bathroom door along the other side have been affected as well. They won't open or close properly. Two other contractors have told us to hire a structural engineer before they can even try to rectify the problem. This is crucial to the structure of our existing home. Our foundation may be compromised.
**Roofers were supposed to return months ago to build two peaks in front of addition, per architects drawing, that were never done. Again, no foreman on the job site ever. They were also to open roof vents in the attic. Workers never showed.
**Three window-sills on back of addition have to be re-done to match.(also requested months ago). The concrete step out of patio door has not been finished off. The concrete patio (which was once nicely brushed) has been severely damaged due to workers not covering the area. There are many gouges, scars, paint, rust stains and hardened mortar everywhere. There is a cracked stone above side window that needs mortar repair. Front window stone installed incorrectly with cut side facing out. Back left window needs to be caulked in.
**Tile on the outer shower wall is uneven. Very noticeable angle. Toilet seat was delivered torn.
**The paint workers used to cover areas that had to be re-drywalled doesn't match. (they should have called the office or talked to original painter for the color match-once again with no-one managing the project.. One wall on bedroom side needs to be sanded, re-textured and painted. There are areas everywhere that need touch-ups...The entire interior should be re-painted . The window panes on our patio doors were never painted,
We will be needing a third party inspector to make sure the electric and plumbing were done correctly. We have no confidence in Amazing Remodelers, [redacted], [redacted], [redacted] ect...Our project is NOT COMPLETE and yet you are trying to collect final payment? It is NOT slander if the information is factual. We didn't expose you. Any data on your companies and yourself can be found on the internet given the CORRECT names. Once we received the invoice with [redacted] we were able to trace all the rest. This is FRAUD. We would have never signed a contract with Amazing Remodelers given this public information. You haven't even responded to any of our issues. Your response is "the project is complete"? THIS is a FALSE statement. Like the false statement in the document you sent us saying our project would be complete in Sept 2015...just to get us to write you another check.
[redacted], We are in response to your concern and would like to get this addressed and resolved . You mention that you sent in a cancellation notice on the 3rd day? Can you please provide the phone # you faxed from so we can check our fax log ? The cancellation notice that we recieved is dated...
good morning, since we have met on last friday in the office ms.[redacted], we have initiated the scope of work agreed upon. We have installed electrical, concrete scheduled for today and we will continue with your project in a timely manner to complete. we sincerely apologize for any delays
Mrs. [redacted], with all due respect, there are witnesses to the claims that tell a different story. We were told several times we were completed with your project. We have tried to make you happy by offering to do additional work ,which we did as well as a discount. Furthermore you were wanting us to perform additional work that was not agreed upon. What do we need to get our final payment Ma'am ?
Revdex.com:
* this wouldn't have turned into the issue it has now become. Instead, I was asked to make numerous changes to the design and asked to meet with several different cabinet designers. Whatever Mark's reasons were for the delays are no longer my concern and are something that Amazing Remodelers of Texas needs to deal with.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Once again, as previously stated, I do not want the cabinets. I want a refund of my money. If the cabinets had been ordered according to the initial approved design and been placed after my first meeting with Mark F
I would like to know when I can expect to receive my $deposit. If I don't receive a satisfactory response from Amazing Remodelers by Wednesday, September 30, then I will contact my lawyer to begin legal action to settle the matter.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Seth is not telling the truth After harassing us The night I was at church I called the company and was told he would not return to my house ever But as you can see he did If you come to my house you will all the work that is incompleteHe has been issued a trespassing citation by the Missouri City Police Believe me they gave it to him for a reasonNever cursed, always niceAlways said complete the job Amanda never ask for money until she came and then I told her the terms of the contract was payment due after completion They were suppose to come out on that next Saturday to finish But due to Seth's harassment they did not come
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I made an unannounced visit to the office of Amazing Remodeler's of Texas. I identified myself, informed them, Amanda A[redacted] and Mark F[redacted], that I was recording my visit. I received a written time schedule of when the work would resume and would be completed. As of today, they have not met the time schedule in which they developed and submitted. Additionally, I have reported to certain entities that due to the failure of Amazing Remodeler's of Texas to close my roof within a timely manner-roof left open for 34 days, my home has received substantial water damage. My entire back wall, site in which the patio is being erected, has mold, the drapery and drapery hardware fell from the wall this past Wednesday, September 23, 2015. I have observed and recorded that the sheet rock is wet and buckling. The base board is pulling away from the wall, is buckling and has visible signs of mold. The crown molding is pulling away from the wall.
At this point, asking Amazing Remodeler's of Texas to complete the work as contracted would be asinine.
Regards,
[redacted]
Your project is completed ,there are legal proceedings pending to collect whats owed to us. you are also slandering individuals without cause.
[redacted] ,I understand that we shall get you completed in the next couple days sir. we are almost there.
Revdex.com:To-date, we have not received any notification of lawsuit. Our attorney will continue to pursue the matter based upon evidence gathered.
Regards,
Good morning, currently this complaint is under our Attorneys possession. There is a law suit pending on this customer for Breach of contract. We were advised not to respond. Please contact out Attorney, he has made several attempts to reach someone in your department. [redacted] ...
[redacted].
Amanda contacted you last week to let you know there was a crew on its way to get started? at that time you refused them to do the work,requesting a schedule and time frame documented and sent certified mail. we have sent and waiting your response to know when we can begin.
Revdex.com:
The contractor has satisfied the terms of the agreement. The project has been completed in allotted time period.
On September 10, 2015 I, myself Seth, operations manager went to Mrs. [redacted]'s home in efforts to list all unfinished things on her project, also known as a "punch out list." After attempting to communicate with Mrs. [redacted] that I was down the street and almost to her home, she...
stated she was not home and that she will be home late from church. Due to Amanda, my assistant having already scheduling an appointment to meet with Mrs. [redacted] so that we can fully understand what needs to be completed to meet Mr. & Mrs. [redacted]s expectations and completely satisfy what is stated in the contract agreement. As I was already in Missouri City down the street at another customers home, I stopped by Mr. & Mrs. [redacted] answered and knocked on the front door. Mr. [redacted] answered and I asked him if Mrs. [redacted] was home so that we all 3 can walk the job and make the final inspection to meet her specifications. He stated she was home. I stated to Mr. [redacted] I didn't appreciate her dishonesty of not being home when all I'm trying to do is make you both happy with the finalized product in which you purchased. He raised his voice and said he didn't appreciate me calling his wife a liar. I told him, "please don't put words in my mouth, I didn't call your wife a liar, I said I don't appreciate her dishonesty. After speaking with Mr. [redacted] outside as we walked the entire home, he pointed out the small bottom piece of siding under the right front window, and the wrong color grout on the side of the home around 2 bricks. I wrote them down and assured him that these will be corrected on that. I apologized for being misinformed of the project being completely finished. Mr. [redacted] and I had shook hands and as I was leaving, walking to my vehicle, I stated to him that the remaining balance of $5,000 won't be due until we get this punch out list completely finished. He agreed to pay the $5,000 as stated in the contract agreement "Final Payment Due on Completion." On September 12, 2015 Miguel one of our framers went to complete the punch out list first thing in the morning. That same afternoon Mrs. [redacted] stated to Amanda that she would like her to come out after Miguel finishes to collect the final payment of $5,000. After Amanda (office staff) drives to Missouri City to meet with Mrs. [redacted], she gives Amanda a check for $1,000. After, she states to Amanda that she doesn't plan on paying anymore money and that we can forget the $4,000. The following Wednesday my father had requested that I go collect the remaining $4,000 from Mr. & Mrs. [redacted]. I go back out to attempt to speak with Mrs. [redacted] and she said she didn't want to talk today it can wait until Saturday. I told her I am here now, I drove to your home to get this fully taken care of to make sure your happy. She stated that she will never be happy and isn't going to pay us as she slammed the front door on me. I call my father to let him know what just happened and he advised me to take pictures of the entire project to have documentation that the project has fully been completed based on the contract agreement. As I started taking pictures, Mrs. [redacted] was watching me through her windows and as I was finishing taking pictures of the inspection reports in the backyard she starts yelling at me, " to get the [redacted] off her property and she is calling the cops on me, and you don't have the right to be on my property, you need to get the [redacted] out of here. As she was speaking with the police department, she was making false accusations that I stole documentation from her house which I took nothing and had every legal right to take pictures of the inspection reports. As she started chasing me to attempt to take a picture of my face and car over and over again. I ran as fast as I could to my vehicle, which was in the street off of her property as she demanded. When I heard her lie to the police, I knew that I must stay to speak with the police officers to tell them what happened. After hanging up with the police, she ran up to me and slapped my expediter spread sheet with all my customers private information on there, which is property company information. She yelled at me "to get the [redacted] her neighborhood." She then continued to chase me in the street and finally caught up to me and hit my face with her hand with full force. Then she attempted to hit me a second time in my face and I blocked her hand with my arm. Immediately after she started yelling, "YOU HIT ME, YOU HIT ME!" She then called the police department again and said, " Now he hit me, he just hit me." In absolutely no way did I hit Mrs. [redacted]. I am a professional operations manager and conduct myself accordingly. Also, I treat all my clients with the same dignity and respect any manager should. All my clients have and can most definitely testify to this. Mrs. Pallod in Sugar Land we are wrapping up an attic conversion for her this week, has recently invited my mother and myself to India next year in March. I take pride in my work and completely understand that we have customers who have been taking to long to complete the project. However, our company grows with 84+ jobs going on, we are doing our due diligence in communicating with all our clients that we are currently in the process of organizing crews and hiring more help to have the man power to complete all on going existing and future jobs completed within 6-8 weeks. Furthermore, Mr. & Mrs. [redacted] was offered $500 off for the prolonged project as well as additional $200 off to pay for her tire that one of my workers accidentally destroyed by leaving a few nails in the driveway. We have accommodated Mr. & Mrs. [redacted] to the most appropriate way possible. This letter is in "Good Faith" and just want you to know the facts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
No one has reach out to me to begin this project as of current. I called on this past Friday 10/2/15 and spoke with the Receptionist Amanda to have Scott give me a call. I am still waiting. Also on 9/30/15 I called and left a message on the companies voice mail and no one has replied. They scheduled me for their crew to come out to my home on 10/1/15 to start my project and they were no shows! If Amazing Remodelers were ready and willing to start my project, I would be no need to proceed with these steps. They are ignoring me after I have requested my refund in the amount of $3500.00. Both Seth and Mike are frauds and they are not interested in helping me. They have my phone number and it has not changed.Their response is not genuine and they are trying to have the business appear trustworthy. Tell them to call me at [redacted].
sir, your scheduled for completion tomorrow as committed.
good morning mr [redacted], we have already pour your foundation a while back and the framers will have the structure up this week. you will be completed by the end of next week. we sincerlly apologize for the delay and have every intension to make you happy sir. have a wonderful day
Mr. [redacted], We do have plans for your project and they were mailed to you,however you decided to cancel the contract during the design process? You did Sir enter into an agreement to have the project built and we have made several attempts to proceed. The notes on your file is when the Architect...
came out there the second time you changed your mind about doing the project ? Did u want to move forward Sir? have a great day
We currently just confirmed and install date for your cover on tuesday june 16th. after that we can move forward and have your project completed soon after that. you were wanting a 30 day completion date, that should be no problem to achieve. our focus here is to completed the scope of work agreed upon so we all can move forward. will this be acceptable ? have a great weekend
good morning the cabinets have been paid for ready for shipment. we will be glad to provide documentation ma'am. the problem is the cabinets are for your kitchen and cannot be used or returned ? Did u want the cabinets?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...
that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Addition is NOT complete. With no-one managing our project for the last 11 months, you wouldn't know what is complete or not without our making lists. We are finished "working" for Amazing Remodelers this list is final. Left unfinished: **Load Bearing wall was removed and a Beam was to be installed. What was installed incorrectly were two long boards wedged into our ceiling. By doing so it has buckled the flooring upstairs under our carpet. When walked on now the floor creaks. The walk-in attic door on one side of room, and the bathroom door along the other side have been affected as well. They won't open or close properly. Two other contractors have told us to hire a structural engineer before they can even try to rectify the problem. This is crucial to the structure of our existing home. Our foundation may be compromised.
**Roofers were supposed to return months ago to build two peaks in front of addition, per architects drawing, that were never done. Again, no foreman on the job site ever. They were also to open roof vents in the attic. Workers never showed.
**Three window-sills on back of addition have to be re-done to match.(also requested months ago). The concrete step out of patio door has not been finished off. The concrete patio (which was once nicely brushed) has been severely damaged due to workers not covering the area. There are many gouges, scars, paint, rust stains and hardened mortar everywhere. There is a cracked stone above side window that needs mortar repair. Front window stone installed incorrectly with cut side facing out. Back left window needs to be caulked in.
**Tile on the outer shower wall is uneven. Very noticeable angle. Toilet seat was delivered torn.
**The paint workers used to cover areas that had to be re-drywalled doesn't match. (they should have called the office or talked to original painter for the color match-once again with no-one managing the project.. One wall on bedroom side needs to be sanded, re-textured and painted. There are areas everywhere that need touch-ups...The entire interior should be re-painted . The window panes on our patio doors were never painted,
We will be needing a third party inspector to make sure the electric and plumbing were done correctly. We have no confidence in Amazing Remodelers, [redacted], [redacted], [redacted] ect...Our project is NOT COMPLETE and yet you are trying to collect final payment? It is NOT slander if the information is factual. We didn't expose you. Any data on your companies and yourself can be found on the internet given the CORRECT names. Once we received the invoice with [redacted] we were able to trace all the rest. This is FRAUD. We would have never signed a contract with Amazing Remodelers given this public information. You haven't even responded to any of our issues. Your response is "the project is complete"? THIS is a FALSE statement. Like the false statement in the document you sent us saying our project would be complete in Sept 2015...just to get us to write you another check.
[redacted], We are in response to your concern and would like to get this addressed and resolved . You mention that you sent in a cancellation notice on the 3rd day? Can you please provide the phone # you faxed from so we can check our fax log ? The cancellation notice that we recieved is dated...
[redacted] ?
good morning, since we have met on last friday in the office ms.[redacted], we have initiated the scope of work agreed upon. We have installed electrical, concrete scheduled for today and we will continue with your project in a timely manner to complete. we sincerely apologize for any delays
Mrs. [redacted], with all due respect, there are witnesses to the claims that tell a different story. We were told several times we were completed with your project. We have tried to make you happy by offering to do additional work ,which we did as well as a discount. Furthermore you were wanting us to perform additional work that was not agreed upon. What do we need to get our final payment Ma'am ?