Amazon Relocation Services Inc.

Company
Respond to Revdex.com Case # ***
January ***,
Revdex.com Serving Metropolitan New York, Inc
***
Re: Revdex.com CASE ID #: ***
Dear B.B.B.,
As previously explained, please note that all of our binding
transportation quotes provided by our relocation representatives are based on
information given by customers prior to move date which consists of a total
volume to be shipped as well as packing supplies to be use (If needed)
Upon receiving this information, a binding & guaranteed
transportation cost is provided to the customer specifying and detailing
services to be rendered, with customer approval to Order of Service confirming
the information provided by him is true and accurate
The Estimated Transportation Cost is BINDING and GUARANTEED based
on the total CuFt(Volume Amount) provided by customer prior to move date
Customer Responsibility is to make sure that all boxes and fragile items are
packed, boxed up and ready for piunless noted differently on this Binding
Estimate Cost for Service
Furthermore, please note that the inventory items are not
guaranteed volume (cubic feet) accuracy unless an onsite visual estimate was
performedThe inventory provided by you on this Binding Estimate Cost for
Service only used as a tool for the carrier to generate your total cubic feet
(Volume Amount)Any additional cubic
feet or any additional services added on move-out day will result in an
additional cost based on the terms the Binding Estimate Cost for Service (once
booked) and our company’s full Tariff
Upon arrival to customer home (On the move date), the supervisor
in charge clearly notice that the customer is trying to add additional services
to her initial contract such as additional items to be move (Which means
additional volume on the truck) as well as additional packing supplies
(Customer was not fully packed as initially agreed)
Please
Note that on the confirmation call from Amazon Relocation Services
(Confirmation Department) one day prior to pidate, there was NO mention made
by the customer of additions or changes to the account
As per DOT regulation: If, before loading customer shipment, we
believe that the customer is tendering additional household goods or are
requiring additional services not identified in the initial Estimate Cost For
Service, the carrier keeps the right to refuse to service the additional
household goods or servicesThe company will agree to service the shipment by
agreeing to negotiate a revised written binding estimate and executing a
Rescission Of Old Estimate which will list the additional cubic feet of
household goods and/or additional services
In order to maintain our
high level of customer satisfaction, Amazon Relocation Services is willing to
compensate the customer $in good faith for any inconvenience that may
have occurred in the process of their move
We thank you in understanding our position and hope that our
relationship will grew in time
Very Truly,
*** - Amazon Relocation Services

In order to
maintain our high level of customer satisfaction, *** RELOCATION is willing to compensate you $in good faith for any inconvenience that may have occurred
during the process of your move.
Upon your
signature and return of this letter, a settlement check will be forwarded to
you at the address above
Kindly accept our apologies for any
inconvenience and we wish you the best in your new location!
Very Truly,
Customer Service Dept
***
RELOCATION

***
*** ** *** *** * *** * *** ***
*** *** ***
*** *** *** *** *** *** *** ***
** *** *** *** *** ***
*** *** ** ***
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*** ***
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*** *** *** ** ** *** * *** *** Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our companyTo ensure customer satisfaction we simplyasked the customer to cooperate by providing supporting information in orderfor us to validate their claimsIt is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to thecustomer’s apparent inability and failure to comply with our basic validationprocess, we were unable to formally investigate this matterSequentiallyunable to offer a suitable resolution However, wetruly value our customers and take any complaints very seriouslyIn the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, inhopes of seeking resolution In order tomaintain our high level of customer satisfaction, AMAZON RELOCATION is willing to compensate you $in good faith for any inconvenience that may have occurredduring the process of your move. Upon yoursignature and return of this letter, a settlement check will be forwarded toyou at the address above. Kindly accept our apologies for anyinconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept. *** Ihave read and fully agree to the above settlement and that upon payment in theamount of $50.00, I hereby release AMAZON RELOCATION, its past, present orfuture officers, directors, stockholders, agents, servants, representatives,employees, subsidiaries, affiliates, partners, predecessors and successors fromany and all past, present, future clauses, demands, obligations, actions,rights, damage costs, expenses and compensation of any nature whatsoever,whether based on tort, contract or other theory of recovery, which undersignedor anyone entitled to any recovery now has or which may hereafter accrue orotherwise be required on account of, or in any way going out of, the contractsfor services rendered and entered into between the parties named here within.By acceptance of this latter and upon a full credit to my account, I herebyvoluntary wish to withdraw from any open claims or complaints to any state,city, government, insurance, consumer public groups such as the Revdex.com , mediaorganization, internet website or credit card agencyFurthermore, all eventsand actions leading up to this agreement, including the terms and conditions ofthis agreement are to remain confidentialNo further claims, complaints,statements or other actions may be taken or reported to any state, city,government, insurance, consumer group, public, media organization, internetwebsite or credit card agency. Customer Signature:***Date:***
Important:Unless Signed and Notarized, this Settlement Expires days after the date atthe top of this form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good morning,
Please know that the merchant HAS NOT resolved this matter with us (deposit) and when we call, we are told to call back in three weeks.
Please advise-
Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** I thank you for responding, but I'm sure if you would check with your *** *** he is fully aware of this issueI have attached my contract. My Reference #: ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
Not only do I have all of these documents I also have documents showing that I did not sign any of the contractsI made the parents when the movers arrivedPlease indicate where I need to send all these documents as well as pictures of the damage caused to my furniture along with missing itemsThe moving company wanted an extra $to bring the furniture in because according to them the truck did not fitMy boyfriend drives the same type of foot trailer and was able to fit it in the parking area being that it was even emptyFrom the curb to my door was ft and their moving distance is ftThe driver named *** when I asked what his name was claimed his name was *** *** and the gentlemen he brought with him was someone he picked up at the *** ***He wanted to dumb my furniture feet away from my door and after I told him to leave it and I would figure it out he then called his boss and spoke to him in ArabicThe boss instructed him to also take pictures of my I'd and my credit card with his phone which I'm not surenia secure is secure and has my personal informationHe then preasured e into signing the bill of lading not allowing me to check my furniture truly because he had to deliver the gentlemen he brought with him back to *** *** in LAI asked him why he didn't inform me of all this info the day before when he called and he said he didn't know and didn't feel he had to even though I have no copies of this supposed paper work I had signed acknowledging their policy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
*** ** *** *** * *** * *** ***
*** *** ***
*** *** *** *** *** *** *** ***
** *** *** *** *** ***
*** *** ** ***
***
*** ***
***
*** *** *** ** ** *** *
*** ***
Dear B.B.B.,
Please note
that *** Relocation Services is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
companyCustomer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated
When it comes to these matters we put
ourselves completely at the customer’s disposalRest assured that if and upon
a full and thorough investigation through CSI (Company Claims Processing Agent)
we can validate that the customer’s claims/complaints against the company are
in fact true and accurate, the company will compensate the customer in
accordance to their coverage and will ensure a fair resolution to their issues
As per Revdex.com terms and regulations,
we request that the customer submit copies of the contracts they received from
the company they had transactions with to determine the company they are attempting
to file his complaint against
All Copies of Contract Documents FRONT AND
BACK:
ü Bill of Lading
(contract),
ü Order for Service,
ü Household Goods
Descriptive Inventory (Both pickup and final delivery copies)
Be sure to
include copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery
(Highlight such notations)
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues
We
strongly believe that with mutual consideration we can easily reach an understanding
and keep the relationship between all parties in good standing.
Very Truly,
*** * *** *** ***

Do not ever use this company, they are the biggest scam company on this planetThey represent all the nightmare stories you ever heard about moving company'sThere final price was double the estimateWhen my furniture arrived, missing TV, missing computer, bad damage on many pieces of furniture, and mildew on bedding, furniture arrived two weeks after the promised date, asked for full payment before they unloaded the truck, now I know why, when I called to complain the original sales person I had arranged everything with ***, and the other scam person *** were unavailable, never returned my phone callsI'm writing this review in the hopes that I can save someone who is planing a move from the nightmare I went through, wish I would have checked them out moreShould have checked with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com
Here is the response to what *** Relocation requestedCould you please fwd it to them? I could not find a "Directly respond electronically" link or button when viewing the message off the Revdex.com website.
Here are the document links to the files the merchant has requestedIt looks like your Revdex.com email cannot receive attachments
File 1: ***
File 2: ***
Thank you,
*** ***
###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** relocation already has copies of all of the information they are requesting except for a damage report for our belongings which were damaged and/or destroyed in transit I do not see why I have to send them copies of paperwork that the company gave me in the first place Once we have compiled a list of items that were damaged, destroyed or lost we will send them (with pictures).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***
*** ** *** *** * *** * *** ***
*** *** ***
*** *** *** *** *** *** *** ***
** *** *** *** *** ***
*** *** ** ***
***
*** ***
***
*** *** *** ** ** *** *
*** ***
Dear B.B.B.,
Please note
that *** *** *** is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
companyCustomer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated
When it comes to these matters we put
ourselves completely at the customer’s disposalRest assured that if and upon
a full and thorough investigation through CSI (Company Claims Processing Agent)
we can validate that the customer’s claims/complaints against the company are
in fact true and accurate, the company will compensate the customer in
accordance to their coverage and will ensure a fair resolution to their issues
As per Revdex.com terms and regulations,
we request that the customer submit copies of the contracts they received from
the company they had transactions with to determine the company they are attempting
to file his complaint against
All Copies of Contract Documents FRONT AND
BACK:
ü Bill of Lading
(contract),
ü Order for Service,
ü Household Goods
Descriptive Inventory (Both pickup and final delivery copies)
Be sure to
include copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery
(Highlight such notations)
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues
We
strongly believe that with mutual consideration we can easily reach an understanding
and keep the relationship between all parties in good standing.
Very Truly,
*** * *** *** ***

*** *** ***
*** *** *** *** *** *** *** ***
** *** *** *** *** ***
*** *** ** ***
***
*** ***
***
*** *** *** ** ** *** * *** ***
Dear B.B.B.,
As explained previously, please note, our records clearly show
that so far the customer has only registered her claim on 09-**-and failed
to continue with the processOn 09-**-we sent the customer (via email) a
Claims Procedure Package
Completing the Claims Procedure Package is a necessary step for us
to better understand the specifics of their claimThe recommended and/or
required information requested is for the sole purpose of better validating
their claim
Please see the Progress Log below, where all correspondence is
duly noted
***
***
***
*** ***
***
***
***
***
*** *** *** * *** * *** ***
***
***
***
**
***
*** *** *** * *** *** ***
***
***
***
**
***
*** * *** *** *** * *** *** ***
***
***
Due to the customer failing to submit the Claims Procedure Package
we are not able to validate their claim at this timeSequentially causing a
delay in the claim process
We
strongly believe that with mutual consideration we can easily reach an
understanding and keep the relationship between all parties in good
standing.
Very Truly,
*** * *** *** ***

[redacted]
[redacted]
 
 
[redacted]
 [redacted]
[redacted]
[redacted] Dear Revdex.com,  Please...

acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and  resolved inaccordance with their coverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.     Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has yet to return any of my calls. Not once was I given a website to file a claim. They are not professional in any way. I have spent more money than I needed to for replacement parts to my wall unit due to a box missing and also I have furniture that was broken beyond repair. This company is a ripoff and has bad business practices. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Company
Respond to Revdex.com Case # [redacted] – [redacted]
sans-serif;">
 
 
January **, 2014
 
 
Revdex.com Serving Metropolitan New York, Inc.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com CASE ID #: [redacted] – [redacted]
 
Dear B.B.B.,
 
 
Please note that Amazon Relocation Services is more than willing to thoroughly
investigate this matter in an attempt to better comprehend and validate all of
the customer’s claims/complaints against our company. Customer satisfaction is
critically important to us and we want to ensure that every customer knows
their business is valued and truly appreciated.
 
When it
comes to these matters we put ourselves completely at the customer’s disposal. Rest
assured that if and upon a full and thorough investigation through
MovingClaims.net (Company Claims Processing Agent) we can validate that the
customer’s claims/complaints against the company are in fact true and accurate,
the company will compensate the customer in accordance to their coverage and
will ensure a fair resolution to their issues.
 
As per Revdex.com regulation, we request that [redacted] submit copies
of the contracts he received from the company he had transactions with to
determine the company he is attempting to file his complaint against.
 
We urge [redacted] to submit additional information as soon as
possible so that we may address his issues.
 
We
strongly believe that with mutual consideration we can easily reach an
understanding and keep the relationship between all parties in good
standing. 
 
Very Truly,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
 
Thanks for your intervention.  The amount of $250.00 was returned to me via credit card bank.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
 
[redacted]
 
[redacted]...

[redacted]
 
 
Dear Revdex.com,
 
Please note
that [redacted] Relocation Services is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
company. Customer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated.
 
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Company Claims Processing
Agent) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company will compensate the customer
in accordance to their coverage and will ensure a fair resolution to their
issues.
 
As per Revdex.com terms and regulations,
we respectfully request that the customer submit copies of the contracts they
have received from the company, they allegedly have had transactions with to
determine and validate the company he is attempting to file his complaint against.
Thus will ensure a fair investigation for both the customer as well as the
company.
 
Please provide the following supportive Documents
to your complaint (FRONT AND BACK):
 
ü  Bill of Lading
(contract)
ü  Order for
Service
ü  Household Goods
Descriptive Inventory (both pickup and final delivery copies)
ü  Proof of any
financial transaction made with the Service Provider (receipt, bank statement,
ect)
 
 
Be sure to present
copies of any moving documents that may include written notations of damages,
loss or and delays that were made by you at time of delivery (be sure to highlight
such notations).
 
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues. As we will not be able to validate nor investigate this
matter any further until the requested documentation is rendered.
 
 
We
strongly believe that with mutual consideration we can easily reach an
understanding and keep the relationship between all parties in good
standing.   
 
 
Very Truly,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I attempted to upload the documents earlier that the business requested, but there was no way for me to attach the documents. They are now attached.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com CASE ID #: [redacted] - [redacted]
 
Good morning, 
 
 
Please help- we have not received our 450.00 deposit back and this company is running a scam. They are offering 65.00-why would they keep the rest of our money? 
 
 
We appreciate your help- 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted] [redacted] [redacted] [redacted]
 
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]...

[redacted] [redacted] [redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and  resolved inaccordance with their coverage and contractual liabilities.  To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK);  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, etc.) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing.     Very Truly, 
[redacted] – AmazonRelocation Services