Amazon Relocation Services Inc.

Review: I was over charged $1,053.25 from my estimate and received my household goods 10 days past the original agreed delivery date as indicated on the bill of landing. The delay cost over $1,200 for 10 days of lodging and 10 days of per diem for two adults.

• A person named [redacted] originally quoted $3,643.00 for a one bedroom move from NYC to San Francisco (I agreed to pack my own boxes). After they stored all my stuff in their truck, they gave me a new total of $4,546.25 since I had an additional 175 cubic feet! They just arbitrarily gave me the measurement without giving me the opportunity to measure or inspect the load inside the truck creating a $903.25 increase. I gave them exact details of what I needed to move and didn’t deviate. We actually did not pack 1/3rd of the items we discussed over the phone during the pre-move estimate.

• I was told that the move would take two weeks to deliver once I gave the movers my final destination address here in San Francisco. On July [redacted], I called with my address. They said it would take 7-10 business days. After two weeks, I called trying to figure out where everything was. The same guy, [redacted], stated my goods would definitely arrive in one more week due to interstate traffic delays. One week later, I still did not have my stuff. By Wednesday July [redacted], I called again. [redacted] stated that I should expect a call from the driver and that my goods would get there the next day on Thursday, July [redacted] No call.

• I finally acquired the driver’s number and called myself. The driver stated that the delivery would occur on Friday July [redacted]. On Friday the driver called saying that the delivery would now occur on a Saturday and that there would be an additional $450 charge since he needed to move my items on a small shuttle to get into the city. This charge was never explained to me at any part of the process or initial quote, even after giving [redacted] my city destination (the $450 charge was blanket charge to any destination in San Francisco). The $450 charge was given to me one day prior to the proposed day I would receive my shipment without any warning.

• I told them I would absolutely not pay an additional $450 hidden charge. This refusal delayed delivery once more. The new delivery date was now set on Monday August [redacted] from 3-8PM since they didn’t have a shuttle available until that day.

• On my scheduled delivery date (Monday, August [redacted]), I received a call at 5PM stating that they could not find a shuttle to move my goods and the movers would now come on Tuesday August [redacted]. I had took my entire day off to receive my goods and they call during the delivery time to tell me they have to push it back one more day with zero notice or warning.

• All this time I tried to talk to a [redacted] at [redacted] told me the [redacted]’s name was [redacted] at [redacted]. However, no one wanted to pass me the phone over to [redacted]. Instead I had to deal with [redacted]. Everyone, including the phone operator—[redacted]—refused to pass me the phone over to [redacted]. What’s worse is that they felt no obligation to help out with my situation. Every request was refused and given another excuse as to why I didn’t have my goods.

• After having my goods picked up on June [redacted], they were final delivered on ** August 2014. A full 12 days over the verbally promised date and 10 days over their agreed delivery date as indicated on the bill of landing. Without my furniture and cookware, my wife and I were required to constantly eat out and pay for lodging, as we did not have any of our furniture.Desired Settlement: I would like a refund of $2,253.25 to match the cost of my estimated move and to cover all expenses incurred due to the failure of a reasonable dispatch in service. Expenses include sustenance & lodging expenses for 10 days. Expenses currently do not include lost work time in which I had occurred. I will add & seek lost wages through arbitration and/or legal measures if this matter is not resolved through Revdex.com first.

Business

Response:

[redacted]

Dear B.B.B.,

Please note

that [redacted] Relocation Services is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through CSI (Company Claims Processing Agent)

we can validate that the customer’s claims/complaints against the company are

in fact true and accurate, the company will compensate the customer in

accordance to their coverage and will ensure a fair resolution to their issues.

As per Revdex.com terms and regulations,

we request that the customer submit copies of the contracts they received from

the company they had transactions with to determine the company they are attempting

to file his complaint against.

All Copies of Contract Documents FRONT AND

BACK:

ü Bill of Lading

(contract),

ü Order for Service,

ü Household Goods

Descriptive Inventory (Both pickup and final delivery copies).

Be sure to

include copies of any moving documents that may include written notations of

damages, loss or and delays that were made by you at time of delivery

(Highlight such notations).

We urge the

customer to submit additional information as soon as possible so that we may

address his/her issues.

We

strongly believe that with mutual consideration we can easily reach an understanding

and keep the relationship between all parties in good standing.

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com

Here is the response to what [redacted] Relocation requested. Could you please fwd it to them? I could not find a "Directly respond electronically" link or button when viewing the message off the Revdex.com website.

Here are the document links to the files the merchant has requested. It looks like your Revdex.com email cannot receive attachments.

File 1: [redacted]

File 2: [redacted]

Thank you,

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In order to

maintain our high level of customer satisfaction, [redacted] RELOCATION is willing to compensate you $65.00 in good faith for any inconvenience that may have occurred

during the process of your move.

Upon your

signature and return of this letter, a settlement check will be forwarded to

you at the address above.

Kindly accept our apologies for any

inconvenience and we wish you the best in your new location!

Very Truly,

Customer Service Dept.

RELOCATION

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Unfortunately $65 barely covers the cost of the missing ladder and does not even come close to the $2K in expenses incurred due to lost wages, time, and out-of-pocket expenses, such as lodging (see attachment), due to their gross negligence late delivery date as written on the contract. An amount closer to the $2,253.25 is the only amount I'm willing to accept in order to be completely satisfied with this complaint. Otherwise by Tuesday, I will send arbitration requests to AMSA and start the process there.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I was quoted $1,596.00 from [redacted] to move from New York to Florida. When they got to my house they added $698.00 because they said I had more stuff than I quoted. OK I accepted that. I was told that my furniture would be delivered in 5 to 7 days. It took 2 weeks, my furniture was delivered on February [redacted]. I was told that my balance for the delivery was $1072.00, when the driver [redacted] got here he said I needed $112.00 more since they were more than 75 feet from the back elevator. I really did not have $112.00, [redacted] gave me 15 minutes to get the cash or else he said he was leaving with my furniture. I did not even know where a bank was. The stress was unbearable. I was rushing so much to get more money that I fell and hurt myself. I then had a friend bring me money. When most of my things were in the apartment, [redacted] said that his worker did not get a salary and that he worked on tips. I said I did not have any more money. The bottom line is that this was so stressful, after unpacking all my boxes I realized I had a box missing and in that box WAS MY MOTHER'S ASHES!! I called [redacted] he did not pick up the phone but I left a message saying a box was missing and in that box WAS MY MOTHER'S ASHES!! I never got a return call from him. And I do not have MY MOTHER'S ASHES. I believe this is was done on purpose since I said I did not have any more money, I am not saying that he knew what was in the box, I just believe that he kept a box because I said I had no more money to tip his worker. I believe "WHAT GOES AROUND COMES AROUND"

DO NOT USE THIS COMPANY THEY ARE NO GOOD!

Review: I hired Amazon Relocation to move from CT to CA. [redacted] assured me that everything would be in good hands. I was told that the shipment would take anywhere from 7-10 days from the time it was picked up so I planned accordingly. My stuff was picked up October [redacted]. I waited and waited and kept calling and emailing and could not get an answer after a couple weeks. One man, [redacted], was so rude to me, I was appalled. Three weeks later, I got an email with the driver's cell phone number. I tried to reach back out to [redacted] and ask to be compensated for having waited for 3 weeks. I had clothes for a week and an airbed. I had no such luck. Even worse, when the guy finally showed up, he said he didn't work for Amazon, but he called all the companies in NY and got his business that way. He demanded my second payment in cash before he would unload one box so I could not withhold the payment. When he finally unloaded my belongings, my boxes looked like they had been thrown down ten flights of stairs. They were bashed in, broken, torn, none right side up. And two boxes were missing which contained important items. The guy, [redacted], didn't care and left. I was so disheartened and upset. It was the worst experience ever and I am out over $1300.Desired Settlement: I expect their bad reputation to get out in the open, their Revdex.com rating changed, and a full refund of my money. They obviously are scammers who do not even follow-through with their own job. Plus the $800 worth of stuff missing: a juicer, professional blender, bedding, and hundreds of dollars in vitamins and suppliments.

Business

Response:

Company Respond to Revdex.com Case # [redacted]

November **, 2013

[redacted]

###-###-####

Fax: ###-###-####

Re: Revdex.com CASE ID #: [redacted]

Dear B.B.B.,

Please note that Amazon Relocation Services is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.

When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.

We request that [redacted] submit copies of the contracts she received from the company he had transactions with to determine the company he is attempting to file his complaint against.

We searched our database for an order associated with [redacted]; however, we were unable to locate an account.

We urge her to submit additional information as soon as possible so that we may address his issues.

We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing.

Very Truly,

[redacted] - Amazon Relocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], the person who wrote he response was incredibly rude to me on the phone. He lied and knows that my possessions were over 3 weeks late. Now amazon will not even respond to me or acknowledge my calls. The paperwork is amazon's!

Review: We hired Amazon Relocation for a move from Connecticut to North Carolina. They quoted us $1247.00 and when the movers showed up and started to pack we were informed that it would cost more. I had no time to search for another moving company because I had to get back to north Carolina to sign back in by Saturday night off my leave and I was driving back with my wife and newborn so it would take a few days. They packed our stuff and could not take some items in the move that we originally would take like a dresser because it was to big. I had paid $250.00 as a deposit and then on the day of the move instead of paying half of the remaining $1000.00 I had to pay them $1009.00 instead because we were told that we use way more space than quoted. I was quoted at 500cqft and was over by 50cqft. So I still had to pay them $1009.00 on delivery and we were to pay it cash (which I didn't understand why it had to be cash). I told them in writing that I needed my shipment on December [redacted], 2013. On December **my wife received a phone call saying that they were in the area and that they wanted to drop off our shipment but could not find our address. She told them no because she was unavailable and so was I. Later that evening she called and spoke to Scott who told her that I had informed them it would be okay for them to drop off the shipment at an earlier date. Luckily I was at home during the conversation when she asked me while he was on the phone if I had told him that it was okay I said no and he immediately began to change what he was saying to they sometimes deliver ahead of schedule. she told him that if the driver or someone from their office had contacted us a day ahead of time then someone would have been available. he then ensured her our shipment would be delivered on December **as agreed to on the contract. We didn't hear from the moving company on Friday the [redacted]while we waited for word on time to expect our shipment. we called the driver and he inform us that "we should have taken the shipment when he had called ." We have call the Company Multipul times and to talk to management and no one is there or they are in a meeting and will call back. But it never happens and every time we call it like they close earlier and earlier like they screen calls. I was expecting two call backs today **December and not one happened. I got a on **December from the Driver [redacted]saying "I will be at you location in 5 to 6 hours today" I said I would be waiting sent him a text message with the address. And get a message from [redacted]the driver "I am Leaving Miami, FL Now" that was at 11:30 am. Now at 4pm Jose calls and says not going to make it. Will you take it at 4am in the morning. Christmas Eve really !!!!!! Not I am trying to settle all this with the company but no one is in charge and no one can make a decision.Desired Settlement: I would like to be refunded the extra double payment of $1,009.75 for them not living up to their end of the contract.

Business

Response:

Company

Respond to Revdex.com Case # [redacted]

December [redacted], 2013

Revdex.com Serving Metropolitan New York, Inc.

Re: Revdex.com CASE ID #: [redacted]

Dear B.B.B.,

Please note that Amazon Relocation Services is more than willing to thoroughly

investigate this matter in an attempt to better comprehend and validate all of

the customer’s claims/complaints against our company. Customer satisfaction is

critically important to us and we want to ensure that every customer knows

their business is valued and truly appreciated.

When it

comes to these matters we put ourselves completely at the customer’s disposal. Rest

assured that if and upon a full and thorough investigation through

MovingClaims.net (Company Claims Processing Agent) we can validate that the

customer’s claims/complaints against the company are in fact true and accurate,

the company will compensate the customer in accordance to their coverage and

will ensure a fair resolution to their issues.

We request that Eric Giangrosso submit copies of the contracts he

received from the company he had transactions with to determine the company he

is attempting to file his complaint against.

We urge [redacted] to submit additional information as soon

as possible so that we may address his issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Review: I contracted with amazon relocation to move me from[redacted] to [redacted] told them what I had they gave me a price called them back told them had some more stuff was told dont worry now 2 days before move I get a call from them saying oh the guy forgot to charge you a $600 dollar surcharge and he didnt bill enough hours I was like fine so the price went from 1700 hundred to 3200 hundred they had me over a barrel so I said fine the day of move they come start loading my stuff then decided it didnt fit an unloaded it left me high and dry I had a contract with them for 2 months had to go find another mover on a hoilday week they low balled the price then tried to gouge me I called 10 other companies and they all gave the same price of 6-7 thousand dollars which is going rate for how far I am moving and the amount of stuff so then amazon says ok we will move you next week for 7500 this is a bait and switch it is so wrong and they broke my wall unit which is glass and hid it behind boxes hopping we would not see itDesired Settlement: I want them to pay for my glass and they should be fined or sancationed for bad practices playing games with people giving one price then switching it at last moment then saying oh we fired that guy I dont believe them

Business

Response:

First, we would like to apologize for any inconvenience that the customer may have experienced during their move.

The customer is complaining that her move was estimated lower than what the actual move would cost and Amazon did not perform the move.

Estimate: When we create and estimate for a customer we are completely dependent upon the customer to supply us with complete and accurate information as far as the inventory list and their requests for services they will require for their move (i.e. full packing, stairs, dedicated truck, etc.).

The customer was estimated at 200 small boxes, 3 piece wall unit, 4 patio chairs, coffee table, patio table, glass curio, and a desk. Upon arrival to the origin the movers saw that the customer had many additional items; they estimated about 4-5 times the amount of items which were used to create the estimate. The foreman advised the customer that this large of an increase in items would put the truck over the weight limit set by the DOT. It would take 2 trucks for her move and Amazon did not have the additional truck available on that very day to perform the whole move. Our next available date we could move the customer was Sunday.

The customer stated she was being charged an absurd amount of money each day that she inhabited the apartment and she needed to be out that Friday. Unfortunately, Amazon could not service this customer at all. Our movers left, Amazon refunded her deposit immediately.

As explained above, there was not a "bait and switch" as the customer states. The substantial increase in the inventory caused the increase in the price as well as causing Amazon to not be able to provide the customer with her moving needs that very day. We allow for error and increases in inventory just to be safe for all of our shipments. However, 4 to 5 times the original amount is too large to expect most moving companies to accommodate when they had not planned on that sizeable increase.

In reference to any damages the customer may have experienced she must address that with the moving company which actually performed her move. Amazon did not service the customer at all.

We regret that the customer felt the need to file a complaint with the Revdex.com. We trust that the above explanation helps her to better understand our position on this matter.

Business

Response:

While we regret that this has not exactly been pleasant for any of us, we cannot confirm or negate any of the customer’s assertions because there has not been any proof; just the verbal testimonies provided by our movers and the testimony provided by the customer; which is, obviously, conflicting information.

The move is reported to us as follows:

The movers arrive on the day of the move. The customer had approximately 4 times the amount we had been informed about on the original estimate. The movers could not fit it into the space they had reserved for her shipment and it would take two trucks. The customer was contacted and advised of this, and she declined. The movers did not perform this move. Her refund was processed immediately.

The customer did not call the office while the movers were still there nor did she advise any of the movers that there was damage to her belongings. We have reported this complaint to administration and they will conduct a full investigation into the allegations. We are willing to accept any evidence that the customer would like to provide for this investigation; she may send this support to the address listed below:

Amazon Relocation Services

Attn: Customer Care Dept.

Amazon is interested in working

with the customer to resolve the situation at hand. However, we cannot accept responsibility for the damages unless there is evidence to confirm the movers’ guilt, aside of only what the customer said. Amazon prides ourselves on our superior customer service and should the evidence prove that our movers were at fault for the damaged items we will gladly rectify the situation with the customer immediately. Compensation, if due, will be offered based upon our legal liability.

We regret that the customer felt the need to continue her complaint with the Revdex.com. We trust that the above explanation helps her to better understand we are trying to take a step back and give the benefit of the doubt to all parties involved.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again I will say it they are lying there are many people that seen their drivers load the truck and then unload it I promise I will sue them and have ever person that seen the drivers do this go to court. And now I will contact all owners of stores in area that have video cameras and I know for a fact they save the footage for 6 months so now let your company try and disput that video footage of them

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The Bill of Lading stated that my delivery date was 8/**/14, after it being stored in their facility for the 30 free storage. After several calls the week of the [redacted] to confirm, [redacted] finally told me that my delivery would not arrive until the [redacted] of September. When they delivered the merchandise, my 50" TV was missing. I had paid additional monies to have it crated per their instructions. I had my own inventory list, and my boxes and items numbered, and tagged with my name. The driver asks you to pay up front before bringing anything into your home, so I could not have withheld any monies from him. When the driver called the [redacted] to tell him that the TV was missing and they he was going to note it on the paperwork, the [redacted] told him not to write anything on the paperwork. The driver told him that he could not do that, because they had delivered the TV stand, and the Bill of Lading stated that there was a TV that went into storage. The [redacted] a man by the name of [redacted], then proceeded to tell the driver to just write"item missing", but not to specify it was a TV. Because I heard the conversation between the driver and [redacted], I told the driver that he had to write that a TV was missing. The driver wrote " TV missing and not loaded on truck" and initialed it. He then gave me the names of [redacted] and [redacted] and their numbers to contact them personally. The next day, I called and [redacted] told me that I had to call the claims department which of course when called no one answers and it goes to voicemail. When no one returned my calls, I proceeded to speak with [redacted] personally. I called [redacted] and got [redacted] again. She asked my name, and when I told her who I was, my call was directed to [redacted], who was quick to tell me that I had to go through claims. When I explained to him that I had left several messages and had not received a call, he then gave me the claims email address. He explained that the procedure was to put in the claim, and they would look for the TV. It's been over a week, and of course have not heard from them. This move was a very large inconvenience on their part, as well as theft from what I can see. They are quick to get your money, and then you never hear from them again.Desired Settlement: I want my claim settled. My TV set to be found and delivered as it couldn't have just disappeared, or compensate me for the value of the set. That is why there is insurance.

Business

Response:

[redacted]

Dear Revdex.com,

Please note

that [redacted] Relocation Services is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through MovingClaims.net (Company Claims Processing

Agent) we can validate that the customer’s claims/complaints against the

company are in fact true and accurate, the company will compensate the customer

in accordance to their coverage and will ensure a fair resolution to their

issues.

As per Revdex.com terms and regulations,

we respectfully request that the customer submit copies of the contracts they

have received from the company, they allegedly have had transactions with to

determine and validate the company he is attempting to file his complaint against.

Thus will ensure a fair investigation for both the customer as well as the

company.

Please provide the following supportive Documents

to your complaint (FRONT AND BACK):

ü Bill of Lading

(contract)

ü Order for

Service

ü Household Goods

Descriptive Inventory (both pickup and final delivery copies)

ü Proof of any

financial transaction made with the Service Provider (receipt, bank statement,

ect)

Be sure to present

copies of any moving documents that may include written notations of damages,

loss or and delays that were made by you at time of delivery (be sure to highlight

such notations).

We urge the

customer to submit additional information as soon as possible so that we may

address his/her issues. As we will not be able to validate nor investigate this

matter any further until the requested documentation is rendered.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I attempted to upload the documents earlier that the business requested, but there was no way for me to attach the documents. They are now attached.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The requested documents are being sent certified mail with return receipt to [redacted] for further investigation of the claim. In the interim, the same requested documents have been uploaded to this claim to review in my last response. I have been complying with [redacted] Relocation's requests and they are failing to review any of the documents attached to this claim. I ask that these documents be thoroughly reviewed by the company before providing another objection to this claim.

Sincerely,

Business

Response:

[redacted]

Dear B.B.B.,

As explained previously, please note, our records clearly show

that so far the customer has only registered her claim on 09-**-14 and failed

to continue with the process. On 09-**-14 we sent the customer (via email) a

Claims Procedure Package.

Completing the Claims Procedure Package is a necessary step for us

to better understand the specifics of their claim. The recommended and/or

required information requested is for the sole purpose of better validating

their claim.

Please see the Progress Log below, where all correspondence is

duly noted.

Due to the customer failing to submit the Claims Procedure Package

we are not able to validate their claim at this time. Sequentially causing a

delay in the claim process.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Review: When shopping for moving services I came across Amazon Relocation and talked to its Estimate department ([redacted]) and he said that he can provide me the cost for moving my household stuff from CT to CA. He asked me itemized list of all furniture that we wanted to be moved. Based on the number of items he provided me a binding cost agreement of $ 1697 (Nov **). Another few companies provided me $ 2000 for every $ 2000 pound weight of cargo. (my apt furniture is very minimal compared to a typical 2 bedroom household). Since Amazon cost was low I agreed to take their services and they agreed to pick up my stuff on a weekend. 3 days before the pickup they call me and tell me that their weekend is busy and they will pick up on Monday (a working day and since I am contract work I had to forgo one days of salary to accomadate them). So on the day of pickup they give me 8.00 AM pickup time and they show up at 2.00 PM. Once they load all my stuff the moving guys tell me since my stuff has taken more space in their truck, it will cost me $ 6000 for moving my stuff, at that moment I dont know what to do, and when I complained that since they agreed on itemized cost they said they can work with me from $ 6000. When I said I dont want their services since what they agreed was something else and now they are changing their word, the guy says he can work with me from $ 6000 to $ 4000 even then I was angry and wanted them to either unload my stuff or they can thow my stuff in any garbage, and they made me talk to Jacob and this guy completely disagrees to what we had earlier agreed to and now he says he never said my cost will be based on itemized it was based on cft. Now after feeling I got cheated I said I dont want their services and they said to unload stuff and since they spent 3 hours to load my stuff and unload I will have to pay labor costs for those 5 hours startign from they driving from NJ to CT to pick up my stuff until unloading my stuff which they said it will cost me $ 900 and when they said I have to pay this cost I didnt know what to do I was stuck with them and they started bargaining from $ 6000 to $ 4000 to $ 3000 and finally agreed to $ 2750 and since they any how chargnig me more I wanted them to pick up my additional queen mattress which I wanted to throw away. This company completely cheated me by first low balling total cost and once loaded they kind of blackmailed me to either pay $ 900 for time spent in loading my goods to unloading them back. I was in a situation of blackmail by them either pay this or that but we will certainly charge you no matter what. Another interesting this is since my cost was based on itemized things, when I wanted to add few more thigns like additinonal mattress, etc., [redacted] told me that he will have to charge me additional $ 300 for just mattress and then I said dont bother we will not add that mattress. So his agreement with me was always based on itemized cost, it was never based on either weight or space. This company completely cheated me and made me pay more than the agreement was.Desired Settlement: Amazon Relocation and our agreement was based on a binding agreement that was based on itemized list of household goods. Since they charged me more than double that agreed cost we would like Amazon to pay what they charged me in addition to binding agreement.

Business

Response:

Company

Respond to Revdex.com Case # [redacted] – [redacted]

January **, 2014

Revdex.com Serving Metropolitan New York, Inc.

Re: Revdex.com CASE ID #: [redacted] – [redacted]

Dear B.B.B.,

Please note that Amazon Relocation Services is more than willing to thoroughly

investigate this matter in an attempt to better comprehend and validate all of

the customer’s claims/complaints against our company. Customer satisfaction is

critically important to us and we want to ensure that every customer knows

their business is valued and truly appreciated.

When it

comes to these matters we put ourselves completely at the customer’s disposal. Rest

assured that if and upon a full and thorough investigation through

MovingClaims.net (Company Claims Processing Agent) we can validate that the

customer’s claims/complaints against the company are in fact true and accurate,

the company will compensate the customer in accordance to their coverage and

will ensure a fair resolution to their issues.

As per Revdex.com regulation, we request that [redacted] submit copies

of the contracts he received from the company he had transactions with to

determine the company he is attempting to file his complaint against.

We urge [redacted] to submit additional information as soon as

possible so that we may address his issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have attached all the documents the company has requested from my side. So attaching those documents for your and their review.

Sincerely,

Business

Response:

Company

Respond to Revdex.com Case # [redacted]

January [redacted], 2014

Revdex.com Serving Metropolitan New York, Inc.

Re: Revdex.com CASE ID #: [redacted]

Dear B.B.B.,

As previously explained, please note that all of our binding

transportation quotes provided by our relocation representatives are based on

information given by customers prior to move date which consists of a total

volume to be shipped as well as packing supplies to be use (If needed).

Upon receiving this information, a binding & guaranteed

transportation cost is provided to the customer specifying and detailing

services to be rendered, with customer approval to Order of Service confirming

the information provided by him is true and accurate.

The Estimated Transportation Cost is BINDING and GUARANTEED based

on the total Cu. Ft. (Volume Amount) provided by customer prior to move date.

Customer Responsibility is to make sure that all boxes and fragile items are

packed, boxed up and ready for pick-up unless noted differently on this Binding

Estimate Cost for Service.

Furthermore, please note that the inventory items are not

guaranteed volume (cubic feet) accuracy unless an onsite visual estimate was

performed. The inventory provided by you on this Binding Estimate Cost for

Service only used as a tool for the carrier to generate your total cubic feet

(Volume Amount). Any additional cubic

feet or any additional services added on move-out day will result in an

additional cost based on the terms the Binding Estimate Cost for Service (once

booked) and our company’s full Tariff.

Upon arrival to customer home (On the move date), the supervisor

in charge clearly notice that the customer is trying to add additional services

to her initial contract such as additional items to be move (Which means

additional volume on the truck) as well as additional packing supplies

(Customer was not fully packed as initially agreed).

Please

Note that on the confirmation call from Amazon Relocation Services

(Confirmation Department) one day prior to pick-up date, there was NO mention made

by the customer of additions or changes to the account.

As per DOT regulation: If, before loading customer shipment, we

believe that the customer is tendering additional household goods or are

requiring additional services not identified in the initial Estimate Cost For

Service, the carrier keeps the right to refuse to service the additional

household goods or services. The company will agree to service the shipment by

agreeing to negotiate a revised written binding estimate and executing a

Rescission Of Old Estimate which will list the additional cubic feet of

household goods and/or additional services.

In order to maintain our

high level of customer satisfaction, Amazon Relocation Services is willing to

compensate the customer $50.00 in good faith for any inconvenience that may

have occurred in the process of their move.

We thank you in understanding our position and hope that our

relationship will grew in time.

Very Truly,

[redacted] - Amazon Relocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Seems like we are hitting a deadend here with Amazon Relocation not conceading their mistake. If they stick to their argument that what was loaded was more than the list of items listed out in agreement. The documents provided by [redacted] clearly shows what was loaded. The comparision should be enough to make it clear. Its another story if the Moving company wraps 4 legs of a dining talble as each individual peice than the number of items will certainly go from 1 to 5.

In any case thanks for looking at this. We will see that we explore all options that are legally possible. WE DO NOT ACCEPT THE RESPONSE FROM AMAZON RELOCATION

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Do not ever use this company, they are the biggest scam company on this planet. They represent all the nightmare stories you ever heard about moving company's. There final price was double the estimate. When my furniture arrived, missing TV, missing computer, bad damage on many pieces of furniture, and mildew on bedding, furniture arrived two weeks after the promised date, asked for full payment before they unloaded the truck, now I know why, when I called to complain the original sales person I had arranged everything with [redacted], and the other scam person [redacted] were unavailable, never returned my phone calls. I'm writing this review in the hopes that I can save someone who is planing a move from the nightmare I went through, wish I would have checked them out more. Should have checked with the Revdex.com.

Review: On April **, 2015, I agreed with [redacted] , at which time he was employed by Amazon Relocation, Inc, to move my household belongings to Orlando, Fl. The said household items were scheduled to be delivered in Orland on June [redacted] 2015. I gave my credit card information to [redacted] of Amazon Relocation, Inc, and he charged the deposit fee of $ 250.00 on May *, 2015. I subsequently spoke to [redacted] and he told me that Tim was in Florida. A few days later I herd from [redacted]. He said he was never in Florida but has since left Amazon Relocation Inc, and went to [redacted]r. I then called [redacted], from Amazon Relocation Inc. and cancelled my contract. He emphatically told me that he will refund my deposit. [redacted] said I should speak to [redacted] about the refund. I sent [redacted] an email and he did not answer. Yesterday May **, I was told that the $250.00 deposit will not be refunded, since they were not notified three days prior to the scheduled move date and that I can do whatever I want. It is very clear that [redacted] lied to me about my deposit refund.

Business

Response:

[redacted]

[redacted] Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and resolved inaccordance with their coverage and contractual liabilities. To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, etc.) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly,

[redacted] – AmazonRelocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contract was cancelled. Amazon relocation did not do the move. I do not have any document to submit. The company accepts that there was a deposit charge of $250.00 the amount that should be refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com, Please notethat Amazon Relocation Services ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. Per customer request, please see attached document CLEARLY showing that we return her deposit back on July **/2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for your intervention. The amount of $250.00 was returned to me via credit card bank.

Sincerely,

Review: This moving company, not only over charged me after they had given a price, but when my furniture arrived, my amour was broken beyond repaid as well as the center glass to my dining table and a lamp. I am missing an entire box that had the parts to my wall unit, including the lamps to it and the brackets that hold the wall unit to the wall. I had to go to Ikea and repurchase the brackets which cost me $100 and the missing lamps are $24.95 each and my unit had 5. I contacted this company and have been calling them and no one is returning my calls. I am ready to contact a lawyer at this point.Desired Settlement: Since this company is responsible for my lost and broken items, they are going to have to pay the cost of having everything replaced, and a refund of any monies spent by me to purchase new items

Business

Response:

[redacted]

[redacted]

[redacted] Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessaryresources to deal directly with our company in hopes of reaching a fairresolution. In addition to that, all consumers receive informativedocumentation prior to their service date, advising them that in the unlikelyevent a consumer may realize that some of their goods are damaged or missing,or if they feel that they have been over-charged or charged for services thatthey didn’t received prior, during or after services were completed, they areprovided with the opportunity to have their issues and concerns formallyaddressed, investigated and resolved inaccordance with their coverage and contractual liabilities. To betterunderstand and validate all of the consumer claims/complaints we respectfully request that theconsumer submit copies of the contracts they have received from the company,they allegedly have had transactions with to determine and validate the companythey are attempting to file their complaint against. Thus will confirminteraction between both parties and ensure a fair investigation for both thecustomer as well as the company. We respectfully request that the consumerprovide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has yet to return any of my calls. Not once was I given a website to file a claim. They are not professional in any way. I have spent more money than I needed to for replacement parts to my wall unit due to a box missing and also I have furniture that was broken beyond repair. This company is a ripoff and has bad business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Valued Customer, Please read therequirements & regulations to ensure a smooth resolution for yourclaim/complaint. In the unlikely event you may realize that some of your goodsare damaged or missing, or if you feel that you have been over-charged orcharged for services that you didn’t received prior, during or after serviceswere completed, all customers fully understand that they must initially givethe service provider (Moving Company) the first right to fully investigate andrespond in writing with a resolution to their issues. To start yourclaim/complaint process, please go to the website [redacted]. Whenentering our site, click on the >>> FILE YOUR MOVING CLAIM / COMPLAINT<<< tab and register your claim information. Please have your fullname as it appears on the bill of lading (Contract), the legal name of yourservice provider (Moving Company), your order number or move confirmationnumber, an email address, and a valid phone number where we can contact you. Upon receivingyour information online, a Claim Acknowledgment Confirmation Notice will besent to you via email, confirming that your claim/complaint has been receivedand entered to our electronic system. Note: Please make sure to check your junkor spam folders for our email confirmation. FilingLimitations: A claim for Loss, Damage, Delay or Overcharge must be registeredin writing or electronically with your carrier (through us) within 9 months ofdelivery for international or interstate moves or within approx. 15-90 days forlocal or intrastate moves depending on your local state regulations. You MUSTcheck on the back of your Bill of Lading for the correct time limit to file aclaim or you may contact your carrier directly to inquire about the time limit.Federal regulations allow up to 120 days for claims to be offered settlementsor denied. If the investigation of a claim requires additional time beyond the120 days, an extension notice must be provided every 60 consecutive days, untila claim settlement has been offered or denied in writing to the customer. NOTE: Perfederal regulations, you are allowed to file a claim only once. No additionswill be accepted at a later time than the date your claim has been received inour office or posted online. Please make sure to fully inspect your shipmentproperly prior to filing your claim so that all of your issues will be fullyinvestigate and respond in writing with a fair resolution. DisputeProcess: If you are not satisfied with the settlement offer made on behalf ofyour carrier, you must send your dispute in writing to [redacted]or you may mail your dispute along with any supporting documents to: [redacted]

[redacted]. A Dispute Receipt Acknowledgement Notice will be sentto your email on file or via mail. At that point, your file will be reviewed bya senior adjuster. If any adjustments are due, or if no adjustments can beoffered, you will be notified in writing. If the final resolution is notaccepted you may request to proceed with Arbitration. Arbitrationprogram: All customers have the option to request arbitration through yourcarrier’s Dispute Settlement & Arbitration Program. The specific details ofyour carrier’s Arbitration Program are different and will be provided uponrequest and once the claim process is completed as required by law. All carriers have the right to try and settle aclaim directly with their customers prior to proceeding with arbitration.Unless a claim has been filed and a resolution has been offered, no arbitrationcan be offered.

Review: On June *, 2015 I contracted with Amazon Relocation to move furniture from Douglassville, PA to Yucaipa, CA on June *, 2015 for $1,821.35 and placed a $200.00 deposit. On June, once the movers arrived at the storage facility where the furniture was located, they began loading items onto their truck based on the items list. During the course of loading, some additional items were agreed to, including three boxes and patio furniture. Once the loading was completed, the movers submitted a new estimate that included additional costs for items that were never agreed to in advance, including 100 cubic feet for the entertainment center, two dressers for 50 cubic feet and a miscellaneous item for *5 cubic feet. These additions almost doubled the original agreed upon cost, bring a new total to $3,507.20.

None of these additions are legitimate and they were not agreed to at any point during the loading or after the loading was completed. The contract states that Amazon Relocation should “execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB,” which they did not do; and further the contract states, “If you have not signed the mover's revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items.” The revised estimate, which was presented after loading was completed, was not signed, but instead on the signature line it was written, “Needs to be adjusted from listed cost. –LM.”

The additions are also illegitimate because the entertainment system was described in detail for the original estimate as a “four-section set” and was included on the original list. Once it was loaded, in order to increase their cost, the movers claimed the estimate was only for a single unit entertainment system and the additional sections would be need to be added to the cost. Additionally, the two dressers were part of the 6x3 foot bookcase as a single unit, but it was dismantled to created the ‘additional’ items. The miscellaneous item is a two-person love seat (with two cushions) that they claimed was actually a full sofa and had to be adjusted as such.

Once the ‘new’ estimate was presented, we refused to sign for it. After speaking to the manager, who refused to concede on any part of the bogus new charges, I informed him that I would not pay for his scam and told him to have the movers unload all of the furniture back into the storage facility, and to keep the deposit as compensation. He said he would not do that and would instruct his movers to bring the furniture to his warehouse, where he would hold it as ransom until I paid the $3,507.20. If I continued to refuse to pay, after 90 days he would simply place a lien on my furniture and sell it at auction.

This type of bait-and-switch cost increase is despicable in itself, but to include theft of property and extortion to their business practice is simply reprehensible.Desired Settlement: I am requesting that Amazon Relocation return my furniture to the storage facility where it was taken at no additional expense to me or they deliver my furniture to the location in Yucaipa, CA at the originally agreed upon price. I will take every legal and public means available to resolve this issue fairly and equitably.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] - [redacted] August **, 2015 [redacted]

[redacted] Re: Revdex.com CASE ID #: [redacted] - [redacted] Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. All of our binding transportation quotes provided byour relocation representatives are based on information given by customersprior to move date which consists of a total volume to be shipped. Uponreceiving this information, a binding & guaranteed transportation cost isprovided to the customer specifying and detailing services to be rendered, withcustomer approval to Order of Service via Electronic Signature confirming theinformation provided is true and accurate. Our records clearly show that due to additional services requested by thecustomer and rendered by Amazon Relocation on the day of the pickup, consistingof additional volume to be shipped, Packing Supplies to be used, and additionallabor for packing her items and unpacking at time of delivery as well,additional charges were made to their account. The total Transportation costfor the relocation was reconfigured according to their new requirements at thetime of pickup date. Please Note thaton the confirmation call from Amazon Relocation (Confirmation Department) oneday prior to pick-up date, there was NO mention made by the customer ofadditions or changes to the account. As of today 08-**-15 the customer has failed toprovide our company with any written request authorizing us to continue forwardwith their delivery and based on our knowledge the customer is still in need ofstorage services. Please note that if the customer decide not to continue forward withamazon relocation, as her delivery company, we can release her shipment at anygiven time to either her or, any carrier / transportation provider she haveselected, with her only responsibility to financially settle the balance duefor loading services rendered of labor, materials utilized for packing, tolls,gas, mileage and taxes, before releasing the shipment to the party of herchoice.Please understandthat we always try to be as clear & upfront as possible with customersprior to their move date to avoid any unforeseen surprises. We can assure youthat if the customer had read & comprehended the company terms &conditions prior to fully signing and agreeing to them, we would not be in thissituation. Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can assure you that I thoroughly read and comprehended the company terms and conditions prior to signing them, as well as assure you that the company violated not only its own policy, but also Federal regulation. As I stated in my original complaint,

The

contract states that Amazon Relocation should “execute a Revised/Rescission

document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB,” which they did not

do; and further the contract states, “[redacted].” The revised estimate, which was presented

after loading was completed, was not signed, but instead on the signature line

it was written, “Needs to be adjusted from listed cost. –LM.”

Amazon Relocation committed fraud, theft of property and extortion, as they loaded up my property under the previous accepted contract; then after loading, presented a revised contract for almost double the price, which was not signed. After informing Amazon Relocation that I would not pay the revised price and telling them to unload my property, they instead took my property against my consent, attempting to use the threat of selling my property to extort more money from me. This is the reason we are in this situation.

Sincerely,

Consumer

Response:

The Move Estimate is the version I signed electronically. My Original List is the list I used to read to the Amazon Relocation representative. The Inventory is the list that Amazon Relocation used to load the truck. The Revised List is what was presented after the truck was loaded.

Business

Response:

CompanyRespond to Revdex.com Case # [redacted] - [redacted] September *, 2015 Revdex.com Serving Metropolitan New York, Inc.[redacted]

[redacted] Re: Revdex.com CASE ID #: [redacted] - [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. All of ourbinding transportation quotes provided by our relocation representatives arebased on information given by customers prior to move date which consists of atotal volume to be shipped. Upon receiving this information, a binding &guaranteed transportation cost is provided to the customer specifying anddetailing services to be rendered, with customer approval to Order of Servicevia Electronic Signature confirming the information provided is true andaccurate. Our records clearly showthat due to additional services requested by the customer and rendered byAmazon Relocation on the day of the pickup, consisting of additional volume tobe shipped, Packing Supplies to be used, and additional labor for packing her itemsand unpacking at time of delivery as well, additional charges were made totheir account. The total Transportation cost for the relocation wasreconfigured according to their new requirements at the time of pickup date. PleaseNote that on the confirmation call from Amazon Relocation (ConfirmationDepartment) one day prior to pick-up date, there was NO mention made by thecustomer of additions or changes to the account. Unfortunately, this also putus in the position that we had to scramble for available space already reservedand agreed for our deliveries so we could send the shipment in its entirety,which exceeded in volume and left us struggling to make additional spacearrangements on our vehicle (s), which was not part of our original contractualservices.In order tomaintain our high level of customer satisfaction, AMAZON RELOCATION is willing to compensate you $65.00 in good faith for any inconvenience that may have occurredduring the process of your move. Kindly accept our apologies for anyinconvenience and we wish you the best in your new location! Please understandthat we always try to be as clear & upfront as possible with customersprior to their move date to avoid any unforeseen surprises. We can assure youthat if the customer had read & comprehended the company terms &conditions prior to fully signing and agreeing to them, we would not be in thissituation. Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Review: When we were first contacted by the company about an estimate, the sales person stated that delivery would be within 3-5 business days from pickup. It has now been over two weeks since pickup and we have not received our items. Each time we have contacted the company since we get excuses and lies about when our stuff will arrive. The time frames are constantly changing. The office tells us to contact the delivery truck driver, who in turn tells us to contact the office. When we ask where our items are located, they will not give us an answer. I have offered to pick the items up myself wherever the items are located, however the company refuses to divulge the location of our items. As well, they keep pushing our expected delivery time back day after day. They use false advertising and sales pitches to entice customers with their 3-5 day delivery time. Their supposed [redacted] hung up the phone on me and when I called back, someone else at the office said he was scared that I was investigating them. This occurred after I asked for the location of my belongings. Every time we ask this question, the office says to contact the driver and the driver says to contact the office. At this point, I just want to know where our belongings are and they refuse to tell me. After reading online reviews, I am definitely not the only person that this has happened to. They lie to their customers on a regular basis.Desired Settlement: First and foremost, I would like my belongings immediately. I would like this business to longer serve the public unless they change their practices.

Business

Response:

[redacted]

[redacted]i

Dear Revdex.com,

Please note

that [redacted] Relocation Services is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through MovingClaims.net (Company Claims Processing

Agent) we can validate that the customer’s claims/complaints against the

company are in fact true and accurate, the company will compensate the customer

in accordance to their coverage and will ensure a fair resolution to their

issues.

As per Revdex.com terms and regulations,

we respectfully request that the customer submit copies of the contracts they

have received from the company, they allegedly have had transactions with to

determine and validate the company he is attempting to file his complaint against.

Thus will ensure a fair investigation for both the customer as well as the

company.

Please provide the following supportive

Documents to your complaint (FRONT AND BACK):

ü Bill of Lading

(contract)

ü Order for

Service

ü Household Goods

Descriptive Inventory (both pickup and final delivery copies)

ü Proof of any

financial transaction made with the Service Provider (receipt, bank statement,

ect)

Be sure to

present copies of any moving documents that may include written notations of

damages, loss or and delays that were made by you at time of delivery (be sure

to highlight such notations).

We urge the

customer to submit additional information as soon as possible so that we may

address his/her issues. As we will not be able to validate nor investigate this

matter any further until the requested documentation is rendered.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] relocation already has copies of all of the information they are requesting except for a damage report for our belongings which were damaged and/or destroyed in transit. I do not see why I have to send them copies of paperwork that the company gave me in the first place. Once we have compiled a list of items that were damaged, destroyed or lost we will send them (with pictures).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: one month before moving my Girl Friend and I called [redacted] for a quote. We gave the representative over the phone a list of furniture and a rough estimate on the amount of boxes. We asked if there could be someone to come out to see and access the amount of space needed to move our furniture to florida. the Rep said "No" they could not visit and told us the move would cost no more than 1057 in which we payed a 250 deposit and sent us an email. On the day of the move the mover came in we showed him the amount of boxes and the furniture and advised us that we should cut it in half. We had to pick and choose what stayed and what went so we ended up having to leave a ton of things behind. When we sat with him after they loaded the truck he told us we owed him 3700 he then reduced it and offered 2600 only if we tipped him 250 dollars he then threatened us and said if we called the office then the 3700 would stand and there would be no more room for negotiation. we paid him the 250 and then paid half up front and then half when it arrived. We were promised our things in 3-5 business days. my family and I waited for 9 days and they got there on a sunday night and then threatened us again that if we did not pay them in cash they would lock up our stuff and we would have to pay a fee to get them back. I contacted them and they do not pick up or return any of my callsDesired Settlement: I want the original deal honored and the rest of my money returned.

Business

Response:

Dear B.B.B.,

Please note

that [redacted] Relocation Services is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through CSI (Company Claims Processing Agent)

we can validate that the customer’s claims/complaints against the company are

in fact true and accurate, the company will compensate the customer in

accordance to their coverage and will ensure a fair resolution to their issues.

As per Revdex.com terms and regulations,

we request that the customer submit copies of the contracts they received from

the company they had transactions with to determine the company they are attempting

to file his complaint against.

All Copies of Contract Documents FRONT AND

BACK:

ü Bill of Lading

(contract),

ü Order for Service,

ü Household Goods

Descriptive Inventory (Both pickup and final delivery copies).

Be sure to

include copies of any moving documents that may include written notations of

damages, loss or and delays that were made by you at time of delivery

(Highlight such notations).

We urge the

customer to submit additional information as soon as possible so that we may

address his/her issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked this moving company in the beginning of October to move my one bedroom apt from Brooklyn New York to Florida. I spoke to a sales person by the Name of [redacted] on the phone who quoted me $1226.70 ( I have an email with this estimate) to move all my items and assured me the price would not change and that is why they were the better company to work with. I was told by [redacted] I needed to provide a $250 deposit at booking on the phone and then half the move on the [redacted] and the other half on delivery which was guaranteed delivery withing 5-10 business days. On Monday, October [redacted] the movers showed up and informed me the price would go up due to the cubic square feet my items would take up on the truck and for extra packing material which was stated on my estimate it would be included. I emailed Jacob on October [redacted] to confirm Saturday November 2nd delivery and I was emailed back the following:

"Unfortunately we have had an unexpected delay with all shipments going to Florida. Your delivery should be sometime next week. Although I cannot tell you which day but as soon as I know I will keep you informed. We apologize for the inconvenience although this can happen with long distance transportation due to delays, truck repairs, etc…I will let you know more information as soon as I know."

My Items were not delivered until November [redacted] and although the original estimate claimed they accept credit cards, the drivers would only accept Cash on delivery and I had to pay them $1060 in cash before they moved any items off the truck. They also told me they would be here between 4-7pm and did not show up until 1030pm. I had to find an ATM at 1030pm at night and withdraw over $1000 since they would not accept a card. The movers were from LA and did not put ANY of my furniture together. It is now November [redacted] and I just found my bed frame totally not put together. The movers put the screws into the bed frame and did not screw the bed together and so it just fell apart. They also charged me extra for a staircase because the stairway was divided into two from the second to third floor. My total cost was almost $1000 over what Jacob told me. They used third party movers to transport my items to Florida. I am also missing a box with several items I know I packed. The movers even brought someone else's dresser up into my apt and seemed very irritated that it was not mine and they would have to bring it back downstairs. I have all receipts and email exchanges of before they picked up, when they picked up and upon delivery.Desired Settlement: I would like a refund of the difference of the charges in the amount of $1000 to include the tip I paid the movers as they were horrible on delivery. The delivery was 10 days later than they informed me, over charged me on pick up and delivery and did not honor the original estimate, charged me extra for a staircase, showed up late on delivery, left trash in my stairway from the boxes. I have read SEVERAL reviews on this company and have seen the same exact complaints from different people. I feel very taken advantage of just want the company to honor the original quote and compensation for the late delivery.

Business

Response:

November **, 2013

Revdex.com Serving Metropolitan New York, Inc.

Re: Revdex.com CASE ID #: [redacted]

Dear B.B.B.,

Please note that Amazon Relocation Services is more than willing to thoroughly

investigate this matter in an attempt to better comprehend and validate all of

the customer’s claims/complaints against our company. Customer satisfaction is

critically important to us and we want to ensure that every customer knows

their business is valued and truly appreciated.

When it

comes to these matters we put ourselves completely at the customer’s disposal. Rest

assured that if and upon a full and thorough investigation through

MovingClaims.net (Company Claims Processing Agent) we can validate that the

customer’s claims/complaints against the company are in fact true and accurate,

the company will compensate the customer in accordance to their coverage and

will ensure a fair resolution to their issues.

We request that [redacted] submit copies of the

contracts she received from the company she had transactions with to determine

the company he is attempting to file his complaint against.

We urge her to submit additional information as soon as possible

so that we may address his issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

- Amazon Relocation Services

Business

Response:

November **, 2013

Revdex.com Serving Metropolitan New York, Inc.

Re: Revdex.com CASE ID #: [redacted]

Dear B.B.B.,

Please note that Amazon Relocation Services is more than willing to thoroughly

investigate this matter in an attempt to better comprehend and validate all of

the customer’s claims/complaints against our company. Customer satisfaction is

critically important to us and we want to ensure that every customer knows

their business is valued and truly appreciated.

When it

comes to these matters we put ourselves completely at the customer’s disposal. Rest

assured that if and upon a full and thorough investigation through

MovingClaims.net (Company Claims Processing Agent) we can validate that the

customer’s claims/complaints against the company are in fact true and accurate,

the company will compensate the customer in accordance to their coverage and

will ensure a fair resolution to their issues.

We request that [redacted] submit copies of the

contracts she received from the company she had transactions with to determine

the company he is attempting to file his complaint against.

We urge her to submit additional information as soon as possible

so that we may address his issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

- Amazon Relocation Services

Business

Response:

Dear B.B.B.,

As previously explained, please note that all of our binding

transportation quotes provided by our relocation representatives are based on

information given by customers prior to move date which consists of a total

volume to be shipped as well as packing supplies to be use (If needed).

Upon receiving this information, a binding & guaranteed

transportation cost is provided to the customer specifying and detailing

services to be rendered, with customer approval to Order of Service confirming

the information provided by him is true and accurate.

Upon arrival to customer home (On the move date), the supervisor

in charge clearly notice that the customer is trying to add additional services

to her initial contract such as additional items to be move (Which means

additional volume on the truck) as well as additional packing supplies

(Customer was not fully packed as initially agreed).

Please Note that on the confirmation call from Amazon Relocation

Services (Confirmation Department) one day prior to pick-up date, there was NO

mention made by the customer of additions or changes to the account.

As per DOT regulation: If, before loading customer shipment, we

believe that the customer is tendering additional household goods or are

requiring additional services not identified in the initial Estimate Cost For

Service, the carrier keeps the right to refuse to service the additional

household goods or services. The company will agree to service the shipment by

agreeing to negotiate a revised written binding estimate and executing a

Rescission Of Old Estimate which will list the additional cubic feet of

household goods and/or additional services.

As agreed, all Long Distance deliveries are made on a flexible

basis with an estimated arrival time up to 21 days per customer notification

date (Ready Date). All estimated time of arrivals are subject to change

depending on many industry factors such as traffic, weather conditions,

unforeseen mechanical problems or unexpected delays with prior deliveries

scheduled before you. Please note that our company never promised nor ever

guaranteed a specific date and time for delivery.

Very Truly,

[redacted] - Amazon Relocation Services

Business

Response:

Dear B.B.B.,

As previously explained, please note that all of our binding

transportation quotes provided by our relocation representatives are based on

information given by customers prior to move date which consists of a total

volume to be shipped as well as packing supplies to be use (If needed).

Upon receiving this information, a binding & guaranteed

transportation cost is provided to the customer specifying and detailing

services to be rendered, with customer approval to Order of Service confirming

the information provided by him is true and accurate.

Upon arrival to customer home (On the move date), the supervisor

in charge clearly notice that the customer is trying to add additional services

to her initial contract such as additional items to be move (Which means

additional volume on the truck) as well as additional packing supplies

(Customer was not fully packed as initially agreed).

Please Note that on the confirmation call from Amazon Relocation

Services (Confirmation Department) one day prior to pick-up date, there was NO

mention made by the customer of additions or changes to the account.

As per DOT regulation: If, before loading customer shipment, we

believe that the customer is tendering additional household goods or are

requiring additional services not identified in the initial Estimate Cost For

Service, the carrier keeps the right to refuse to service the additional

household goods or services. The company will agree to service the shipment by

agreeing to negotiate a revised written binding estimate and executing a

Rescission Of Old Estimate which will list the additional cubic feet of

household goods and/or additional services.

As agreed, all Long Distance deliveries are made on a flexible

basis with an estimated arrival time up to 21 days per customer notification

date (Ready Date). All estimated time of arrivals are subject to change

depending on many industry factors such as traffic, weather conditions,

unforeseen mechanical problems or unexpected delays with prior deliveries

scheduled before you. Please note that our company never promised nor ever

guaranteed a specific date and time for delivery.

Very Truly,

[redacted] - Amazon Relocation Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I previously mentioned I do not accept this response from Amazon relocation. They are not responding to my complaint nor addressing the issues I have with them other then providing a template they have on file for all customers. My reasoning for this conclusion is their unprofessional behavoir and mistakes in using the incorrect name the first few times they responded to my complaint and offfering no refund equivailant to what I am asking for.

I have no other option but to take them to small claims court. This isssue is NOT resolved and I stand by my intitial complaint for a refund of the differenace of what I was initially quoted.

If they would like to resolve this issue out of court, that would certainly be more beneficial to them but clearly they are not interested in resolving the issues and do not care about customer satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I previously mentioned I do not accept this response from Amazon relocation. They are not responding to my complaint nor addressing the issues I have with them other then providing a template they have on file for all customers. My reasoning for this conclusion is their unprofessional behavoir and mistakes in using the incorrect name the first few times they responded to my complaint and offfering no refund equivailant to what I am asking for.

I have no other option but to take them to small claims court. This isssue is NOT resolved and I stand by my intitial complaint for a refund of the differenace of what I was initially quoted.

If they would like to resolve this issue out of court, that would certainly be more beneficial to them but clearly they are not interested in resolving the issues and do not care about customer satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company was suppose to give me sufficient time to advise me on when my furniture would be arriving here in San Diego. They choose not to owner that commitment and show up when they choose. I asked fro delivery after the [redacted] of May company choose to show and call when they choose not giving sufficient time for anyone to be present at time of the move. They then insisted on placing my belongings in storage although they did not have the right or my authorization to do so. The company did not return calls that were made to them for three weeks while having my furniture in the month of April. The person I was originally dealing with was let go or quit and they never called to assign a new representative or to twll me who I needed to speak to when I had questions about my move. I asked to speak to the owner and a gentlemen on the phone claimed to be the owner and was extremely rude and nasty when I advised I could not be present for their delivery date. Not only has there been a delay in receiving my furniture but now they expect for me to drop everything until they are ready to deliver because that is the only time they claim they can be here.Desired Settlement: I want an apology from the owner, I want to be refunded a portion of parent being that they need for me to take time off to accommodate their schedule, I want in writing for it to be a requirement that they advise the customer at least 5 days in advance when they will arrive, and if my furniture is not in the condition I gave it to these people then I will be taking them to small claims court for the amount of damage they have caused myself and for personal grief.

Business

Response:

[redacted]

[redacted] Dear Revdex.com, Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing tothoroughly investigate the consumer’s said complaints in an attempt to better understand,validate and fairly resolve all of their issues against our company. Customersatisfaction is critically important to us and we want to ensure that everycustomer knows their business is valued and truly appreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Claims Processing Center)we can validate that the customer’s claims/complaints against the company arein fact true and accurate, the company guaranteesto compensate the customer in accordance to their coverage and will ensurea fair resolution to their issues. It is importantfor the Revdex.com to know that, as part of our commitment to Quality Assurance andCustomer Satisfaction all consumers are given the opportunity and necessary resourcesto deal directly with our company in hopes of reaching a fair resolution. Inaddition to that, all consumers receive informative documentation prior to theirservice date, advising them that in the unlikely event a consumer may realizethat some of their goods are damaged or missing, or if they feel that they havebeen over-charged or charged for services that they didn’t received prior,during or after services were completed, they are provided with the opportunityto have their issues and concerns formally addressed, investigated and resolved in accordance with their coverageand contractual liabilities. To better understandand validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of thecontracts they have received from the company, they allegedly have hadtransactions with to determine and validate the company they are attempting tofile their complaint against. Thus will confirm interaction between bothparties and ensure a fair investigation for both the customer as well as thecompany. We respectfully request that the consumer providethe following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) We urge thecustomer to submit additional information as soon as possible so that we mayaddress their issues. Be sure to highlight any notations made at the time ofservice implementing said concerns. We strongly believe that with mutualconsideration and understanding, we can easily reach a fair resolution and keepthe relationship between all parties in good-standing. Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

Not only do I have all of these documents I also have documents showing that I did not sign any of the contracts. I made the parents when the movers arrived. Please indicate where I need to send all these documents as well as pictures of the damage caused to my furniture along with missing items. The moving company wanted an extra $400 to bring the furniture in because according to them the truck did not fit. My boyfriend drives the same type of 53 foot trailer and was able to fit it in the parking area being that it was even empty. From the curb to my door was 76 ft and their moving distance is 775 ft. The driver named [redacted] when I asked what his name was claimed his name was [redacted] and the gentlemen he brought with him was someone he picked up at the [redacted]. He wanted to dumb my furniture 500 feet away from my door and after I told him to leave it and I would figure it out he then called his boss and spoke to him in Arabic. The boss instructed him to also take pictures of my I'd and my credit card with his phone which I'm not surenia secure is secure and has my personal information. He then preasured e into signing the bill of lading not allowing me to check my furniture truly because he had to deliver the gentlemen he brought with him back to [redacted] in LA. I asked him why he didn't inform me of all this info the day before when he called and he said he didn't know and didn't feel he had to even though I have no copies of this supposed paper work I had signed acknowledging their policy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can not solve this complaint until the movingclaims department interjects. I accept that we are all waiting for the paperwork to be processed but I will not close this complaint until the matter is resolved.Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Valued Customer, Please accept our sincerest apologies for any inconvenience you may be incurring during this claim process. We understand your time is very valuable and we truly appreciate your patience. Please see below, our records show that the last correspondence we've sent to you was on 05/**/15, the Claim Procedures Package. To date we have not received that back from you.For your convenience we’ve re-attached the PDF file. Please follow the instructions on the package and return it to the address below so that we may continue forward with your claim process. Mailing Address:[redacted]

[redacted] Kindly accept our apologies for any inconvenience and we wish you the best in your new location!