Amazon Relocation Services Inc.

CompanyRespond to Revdex.com Case # [redacted] - [redacted]  August **, 2015 [redacted]...

[redacted]  Re: Revdex.com CASE ID #: [redacted] - [redacted] Dear Revdex.com,  Please acceptthis formal acknowledgement notice of the above referenced Revdex.com case numbersubmitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate theconsumer’s said complaints in an attempt to better understand, validate andfairly resolve all of their issues against our company. Customer satisfactionis critically important to us and we want to ensure that every customer knowstheir business is valued and truly appreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Claims ProcessingCenter) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company guarantees to compensate the customer in accordance totheir coverage and will ensure a fair resolution to their issues. All of our binding transportation quotes provided byour relocation representatives are based on information given by customersprior to move date which consists of a total volume to be shipped. Uponreceiving this information, a binding & guaranteed transportation cost isprovided to the customer specifying and detailing services to be rendered, withcustomer approval to Order of Service via Electronic Signature confirming theinformation provided is true and accurate. Our records clearly show that due to additional services requested by thecustomer and rendered by Amazon Relocation on the day of the pickup, consistingof additional volume to be shipped, Packing Supplies to be used, and additionallabor for packing her items and unpacking at time of delivery as well,additional charges were made to their account. The total Transportation costfor the relocation was reconfigured according to their new requirements at thetime of pickup date. Please Note thaton the confirmation call from Amazon Relocation (Confirmation Department) oneday prior to pick-up date, there was NO mention made by the customer ofadditions or changes to the account. As of today 08-**-15 the customer has failed toprovide our company with any written request authorizing us to continue forwardwith their delivery and based on our knowledge the customer is still in need ofstorage services. Please note that if the customer decide not to continue forward withamazon relocation, as her delivery company, we can release her shipment at anygiven time to either her or, any carrier / transportation provider she haveselected, with her only responsibility to financially settle the balance duefor loading services rendered of labor, materials utilized for packing, tolls,gas, mileage and taxes, before releasing the shipment to the party of herchoice.Please understandthat we always try to be as clear & upfront as possible with customersprior to their move date to avoid any unforeseen surprises. We can assure youthat if the customer had read & comprehended the company terms &conditions prior to fully signing and agreeing to them, we would not be in thissituation.      Very Truly, David L[redacted]Legal Department – AmazonRelocation Services

Dear B.B.B.,
 
Please note
that [redacted] Relocation Services is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
company....

Customer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated.
 
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through CSI (Company Claims Processing Agent)
we can validate that the customer’s claims/complaints against the company are
in fact true and accurate, the company will compensate the customer in
accordance to their coverage and will ensure a fair resolution to their issues.
 
As per Revdex.com terms and regulations,
we request that the customer submit copies of the contracts they received from
the company they had transactions with to determine the company they are attempting
to file his complaint against.
 
All Copies of Contract Documents FRONT AND
BACK:
 
ü  Bill of Lading
(contract),
ü  Order for Service,
ü  Household Goods
Descriptive Inventory (Both pickup and final delivery copies).
 
Be sure to
include copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery
(Highlight such notations).
 
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues.
 
We
strongly believe that with mutual consideration we can easily reach an
understanding and keep the relationship between all parties in good
standing. 
 
 
 
Very Truly,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The Move Estimate is the version I signed electronically. My Original List is the list I used to read to the Amazon Relocation representative. The Inventory is the list that Amazon Relocation used to load the truck. The Revised List is what was presented after the truck was loaded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I stated in my previous response I have decided to use other means to solve my issues with [redacted] Relocation.
Thank You
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was quoted $1,596.00 from [redacted] to move from New York to Florida. When they got to my house they added $698.00 because they said I had more stuff than I quoted. OK I accepted that. I was told that my furniture would be delivered in 5 to 7 days. It took 2 weeks, my furniture was delivered on February [redacted]. I was told that my balance for the delivery was $1072.00, when the driver [redacted] got here he said I needed $112.00 more since they were more than 75 feet from the back elevator. I really did not have $112.00, [redacted] gave me 15 minutes to get the cash or else he said he was leaving with my furniture. I did not even know where a bank was. The stress was unbearable. I was rushing so much to get more money that I fell and hurt myself. I then had a friend bring me money. When most of my things were in the apartment, [redacted] said that his worker did not get a salary and that he worked on tips. I said I did not have any more money. The bottom line is that this was so stressful, after unpacking all my boxes I realized I had a box missing and in that box WAS MY MOTHER'S ASHES!! I called [redacted] he did not pick up the phone but I left a message saying a box was missing and in that box WAS MY MOTHER'S ASHES!! I never got a return call from him. And I do not have MY MOTHER'S ASHES. I believe this is was done on purpose since I said I did not have any more money, I am not saying that he knew what was in the box, I just believe that he kept a box because I said I had no more money to tip his worker. I believe "WHAT GOES AROUND COMES AROUND"
DO NOT USE THIS COMPANY THEY ARE NO GOOD!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have attached all the documents the company has requested from my side. So attaching those documents for your and their review.
Sincerely,
[redacted]

Dear Valued Customer,  Please accept our sincerest apologies for any inconvenience you may be incurring during this claim process. We understand your time is very valuable and we truly appreciate your patience.  Please see below, our records show that the last correspondence we've sent to you was on 05/**/15, the Claim Procedures Package. To date we have not received that back from you.For your convenience we’ve re-attached the PDF file. Please follow the instructions on the package and return it to the address below so that we may continue forward with your claim process. Mailing Address:[redacted]
[redacted]
[redacted] Kindly accept our apologies for any inconvenience and we wish you the best in your new location!

Revdex.com:
I apologize for my late response, my first response was not appropriate and so I am sending this one. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have attached screen shots of my contract made with Amazon Relocation, I hope that a through investigation is done so that we can come to a suitable solution to my issue.  
Sincerely,
[redacted]

Dear Revdex.com,
 
As previously
explained, please understand we are more than willing to resolve this
customer’s complaints against our company. To ensure customer satisfaction we
simply asked the customer to cooperate by providing supporting information in
order for us to validate their claims. It is critical that this information is
provided to ensure a fair investigation and resolution for both the customer as
well as the company.
 
Due to the
customer’s apparent inability and failure to comply with our basic validation
process, we were unable to formally investigate this matter. Sequentially
unable to offer a suitable resolution.
 
However, we
truly value our customers and take any complaints very seriously. In the future
should the customer ultimately decide to comply and provide the previously
requested basic, necessary and required documents to validate a transaction
with the company, we will thoroughly investigate their claims immediately, in
hopes of seeking resolution.
 
In order to
maintain our high level of customer satisfaction, [redacted] RELOCATION is willing to compensate you $50.00 in good faith for any inconvenience that may have occurred
during the process of your move. 
 
Upon your
signature and return of this letter, a settlement check will be forwarded to
you at the address above.
 
Kindly accept our apologies for any
inconvenience and we wish you the best in your new location!
 
Very Truly,
 
Customer Service Dept.

[redacted]
[redacted]
 
 
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
 
[redacted]  Dear Revdex.com,  Please notethat Amazon Relocation Services ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.   Westrongly believe that with mutual consideration we can easily reach anunderstanding and keep the relationship between all parties in goodstanding.     Very Truly, 
[redacted]

[redacted]
[redacted]
 
 
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]...

[redacted]i
 
 
Dear Revdex.com,
 
Please note
that [redacted] Relocation Services is
more than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
company. Customer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated.
 
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through MovingClaims.net (Company Claims Processing
Agent) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company will compensate the customer
in accordance to their coverage and will ensure a fair resolution to their
issues.
 
As per Revdex.com terms and regulations,
we respectfully request that the customer submit copies of the contracts they
have received from the company, they allegedly have had transactions with to
determine and validate the company he is attempting to file his complaint against.
Thus will ensure a fair investigation for both the customer as well as the
company.
 
Please provide the following supportive
Documents to your complaint (FRONT AND BACK):
 
ü  Bill of Lading
(contract)
ü  Order for
Service
ü  Household Goods
Descriptive Inventory (both pickup and final delivery copies)
ü  Proof of any
financial transaction made with the Service Provider (receipt, bank statement,
ect)
 
 
Be sure to
present copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery (be sure
to highlight such notations).
 
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues. As we will not be able to validate nor investigate this
matter any further until the requested documentation is rendered.
 
 
We
strongly believe that with mutual consideration we can easily reach an
understanding and keep the relationship between all parties in good
standing.   
 
 
Very Truly,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The contract was cancelled.  Amazon relocation did not do the move.  I do not have any document to submit.  The company accepts that there was a deposit charge of $250.00 the amount that should be refunded.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can not solve this complaint until the movingclaims department interjects. I accept that we are all waiting for the paperwork to be processed but I will not close this complaint until the matter is resolved.Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The requested documents are being sent certified mail with return receipt to [redacted] for further investigation of the claim. In the interim, the same requested documents have been uploaded to this claim to review in my last response.  I have been complying with [redacted] Relocation's requests and they are failing to review any of the documents attached to this claim. I ask that these documents be thoroughly reviewed by the company before providing another objection to this claim.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Seems like we are hitting a deadend here with Amazon Relocation not conceading their mistake.  If they stick to their argument that what was loaded was more than the list of items listed out in agreement. The documents provided by [redacted] clearly shows what was loaded. The comparision should be enough to make it clear. Its another story if the Moving company wraps 4 legs of a dining talble as each individual peice than the number of items will certainly go from 1 to 5.
In any case thanks for looking at this. We will see that we explore all options that are legally possible. WE DO NOT ACCEPT THE RESPONSE FROM AMAZON RELOCATION
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted] [redacted]
Narrow', sans-serif;">    February *, 2016   Revdex.com Serving Metropolitan New York, Inc. [redacted]
[redacted]
[redacted]
[redacted]   [redacted] [redacted]
* Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.       Very Truly,   David L[redacted] Legal Department – Amazon Relocation Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Unfortunately $65 barely covers the cost of the missing ladder and does not even come close to the $2K in expenses incurred due to lost wages, time, and out-of-pocket expenses, such as lodging (see attachment), due to their gross negligence late delivery date as written on the contract. An amount closer to the $2,253.25 is the only amount I'm willing to accept in order to be completely satisfied with this complaint. Otherwise by Tuesday, I will send arbitration requests to AMSA and start the process there.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I used amazon relocation last year 2014 in late June to relocate my furniture from Philadelphia, PA to Atlanta, GA and I did not get all of my items, my vacuum cleaner was missing. I did not realize that my vacuum cleaner was missing until the next day when I started unpacking. My mistake was, I contacted the delivery guy [redacted] and not the company directly. However, I spoke with [redacted] and he assured me that he will deliver my vacuum cleaner since he had to come back to Atlanta in another or so. I believe him since he seemed like a really honest person and was very nice and respectful to my parents when he picked my furniture up in PA. Three weeks went by and no vacuum cleaner, however [redacted] answered every call and it was one excuse to the next, he got into an accident...ect. One month, two then three months went by and [redacted] then said that he was personally going to mail it to me. A few more months went by and [redacted] stop answering my calls, so I then contacted [redacted] of the customer reps their. [redacted] was not ver helpful, the first I spoke with her she said " why are you calling now" " I have to call [redacted] to get his side" that day she was not able to reach him, but she said that she saw him that particular day. I call 2-3 other times and it was the same, she could reach him. [redacted] promised to personally handle this matter but never called me back. I called once again and I was not able to reach her, I also emailed with no response back.Desired Settlement: I would like an apology and a three way phone call with [redacted] and [redacted], but most of all I would like my vacuum cleaner back.

Business

Response:

[redacted]

[redacted] Dear Revdex.com, Please notethat Amazon Relocation Services ismore than willing to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated. When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through MovingClaims.net (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations). We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered. Westrongly believe that with mutual consideration we can easily reach anunderstanding and keep the relationship between all parties in goodstanding. Very Truly,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] I thank you for responding, but I'm sure if you would check with your [redacted] he is fully aware of this issue. I have attached my contract. My Reference #: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction we simplyasked the customer to cooperate by providing supporting information in orderfor us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. Due to thecustomer’s apparent inability and failure to comply with our basic validationprocess, we were unable to formally investigate this matter. Sequentiallyunable to offer a suitable resolution. However, wetruly value our customers and take any complaints very seriously. In the futureshould the customer ultimately decide to comply and provide the previouslyrequested basic, necessary and required documents to validate a transactionwith the company, we will thoroughly investigate their claims immediately, inhopes of seeking resolution. In order tomaintain our high level of customer satisfaction, AMAZON RELOCATION is willing to compensate you $50.00 in good faith for any inconvenience that may have occurredduring the process of your move. Upon yoursignature and return of this letter, a settlement check will be forwarded toyou at the address above. Kindly accept our apologies for anyinconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept. [redacted] Ihave read and fully agree to the above settlement and that upon payment in theamount of $50.00, I hereby release AMAZON RELOCATION, its past, present orfuture officers, directors, stockholders, agents, servants, representatives,employees, subsidiaries, affiliates, partners, predecessors and successors fromany and all past, present, future clauses, demands, obligations, actions,rights, damage costs, expenses and compensation of any nature whatsoever,whether based on tort, contract or other theory of recovery, which undersignedor anyone entitled to any recovery now has or which may hereafter accrue orotherwise be required on account of, or in any way going out of, the contractsfor services rendered and entered into between the parties named here within.By acceptance of this latter and upon a full credit to my account, I herebyvoluntary wish to withdraw from any open claims or complaints to any state,city, government, insurance, consumer public groups such as the Revdex.com , mediaorganization, internet website or credit card agency. Furthermore, all eventsand actions leading up to this agreement, including the terms and conditions ofthis agreement are to remain confidential. No further claims, complaints,statements or other actions may be taken or reported to any state, city,government, insurance, consumer group, public, media organization, internetwebsite or credit card agency. Customer Signature:[redacted]Date:[redacted]

Important:Unless Signed and Notarized, this Settlement Expires 90 days after the date atthe top of this form.

Consumer

Response:

I apologize for my late response, my first response was not appropriate and so I am sending this one. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have attached screen shots of my contract made with Amazon Relocation, I hope that a through investigation is done so that we can come to a suitable solution to my issue.

Sincerely,

Review: First, they delivered my items 3 days earlier than requested - my lease wasnt scheduled to begin until the request delivery date. They forced me to start my lease early and have someone on hand to accept my furniture or I would have to pay for it to get out of storage and have someone move it into my apartment.

Second, there were items missing and broken upon delivery which no one was willing to explain

Third, the driver attempted to charge extra money for stairs which was not properly explained to me at the time of the pickup

Fourth, I placed a claim and it is taking months for them to review and payout on the claim

This company has made my moving experience one of the worst experiences of my life!Desired Settlement: I would like for my claim to be honorned and paid and also for everyone to know this company is not a good moving company at all.

Business

Response:

[redacted]

Dear B.B.B.,

Please note

that [redacted] is

more than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes to these matters we put

ourselves completely at the customer’s disposal. Rest assured that if and upon

a full and thorough investigation through CSI (Company Claims Processing Agent)

we can validate that the customer’s claims/complaints against the company are

in fact true and accurate, the company will compensate the customer in

accordance to their coverage and will ensure a fair resolution to their issues.

As per Revdex.com terms and regulations,

we request that the customer submit copies of the contracts they received from

the company they had transactions with to determine the company they are attempting

to file his complaint against.

All Copies of Contract Documents FRONT AND

BACK:

ü Bill of Lading

(contract),

ü Order for Service,

ü Household Goods

Descriptive Inventory (Both pickup and final delivery copies).

Be sure to

include copies of any moving documents that may include written notations of

damages, loss or and delays that were made by you at time of delivery

(Highlight such notations).

We urge the

customer to submit additional information as soon as possible so that we may

address his/her issues.

We

strongly believe that with mutual consideration we can easily reach an understanding

and keep the relationship between all parties in good standing.

Very Truly,