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Address: 327 W Phillips Rd Unit C, Greer, South Carolina, United States, 29650-4723
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Address: 327 W Phillips Rd Unit C, Greer, South Carolina, United States, 29650-4723
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This is two fold. I ordered "scarves" and was sold thin strips of fabric. The picture does NOT show this. It looks like there are white straps to tie, but in reality, it's just the fabric rolled up to look like that. They are cashing in on the Covid-19 crisis by offering a solution, when it's really just strips of fabric.
I then ordered some of the actual "masks" and received something completely different in its place. When I contacted them to complain, I was told they would reship. That was weeks ago and still no product. I have tried reaching out to them and they have refused to work with me. They are absolutely taking advantage of the crisis and should be stripped of their business license.
Hello,
You purchased scarves. You got scarves. These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves.
Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
In addition to the "scarves" AKA strips of fabric, two additional face masks were purchased. They were purchased at the same time but shipped separately. The first mask arrived in a timely manner and was as described. The second mask arrived over a week later, and was some random bandanna print that wasn't even listed on the website. I contacted customer service requesting a refund on the order and was given a placating message stating they were so sorry and so overwhelmed and they would correct it right away. Well, I still have zero second mask and zero contact from them.
Please reference order # *** I have paid in full and have yet to receive the product I paid for. Fix it.
Regards
Hello,
As we have already spoken with you, a replacement was shipped to you and will be to you very soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
it’s been too long to wait for the replacement. In my original communication, I asked for a refund. Please provide tracking for the replacement
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
You're right, I did order scarves and got what you called scarves, which are strips of fabric, but we'll just agree to disagree. That was order *** and I'll just take the loss. It's my own fault that I have a completely different understanding of what a scarf is. However, I placed another order and got a mispicked item. I've tried to explain this through this claim, but you have failed to understand me... sort of like the scarves. Anyhoo... since you refuse to look up the other order, I have no choice but to open another Revdex.com claim with you.
Thanks
Regards
I ordered two face masks and paid $44.77 for them. I ordered on April 12th with the claim they would ship within 5-10 days. It’s now May 6th. No mask. When I emailed the company on April 29th they were less then helpful. The person did say they would be shipping any day, yet I still have received nothing. I think this business is scamming many people. They already are selling masks for an extreme amount and aren’t even distributing them in the time they claim if at all.
Here is our most recent shipping update which you have already received.
COVID-19 MASKS AND SCARVES UPDATESIf
you are emailing for updates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We
ask that if it has been less than 20 days and you haven't received an
email with your tracking information, to please be patient and know we
are working 7 days a week, rotating 8 hour shifts getting these out as
quickly, and safely as possible. If it has been over 20 days from the
date of your order and you still don't have tracking, please email us
again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.We
do have legging material masks that are in stock and shipping now with
Rush Handling upgrades available if you need something immediately.
Adult and kids sizes available here: https://ambrie.com/collections/legging-material-masksAround
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
That does not answer why my items haven’t arrived. It has been well over 20 days.
If you need help please email [email protected].
Here is our most recent shipping update.
COVID-19 MASKS AND SCARVES UPDATESIf
you are emailing for updates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We ask that if it has been less than 20 business days (Monday-Friday) and
you haven't received an email with your tracking information, to please
be patient and know we are working 7 days a week, rotating 8 hour
shifts getting these out as quickly, and safely as possible. If it has
been over 20 business days (Monday-Friday) from
the date of your order and you still don't have tracking, please email
us again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.In
the last 3 days, we have been able to double our output capacity and
are shipping out over 2500 orders a day. We hope to be back in our
normal 10-15 day shipping window in less than 1 week.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.We
do have legging material masks that are in stock and shipping now with
Rush Handling upgrades available if you need something immediately.
Adult and kids sizes available here: https://ambrie.com/collections/legging-material-masksAround
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards
Business selling face mask and scarves which
Included picture of product. I recieved 3 pieces of poorly cut cloth. Their website states... satisfaction guaranteed, but when I emailed them they replied.. "all sales final " and will bj ot respond to any of my emails there after. It was 3 nask for $20. I paid a total of $23.
Hello,
You did not purchase a mask, you purchased scarves.
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Order I placed is well beyond the ship by date and company is not responding to any emails and have already taken the money from my account.
Hello,
Here is our most recent shipping update.
COVID-19 MASKS AND SCARVES UPDATESIf
you are emailing for updates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We ask that if it has been less than 20 business days (Monday-Friday) and
you haven't received an email with your tracking information, to please
be patient and know we are working 7 days a week, rotating 8 hour
shifts getting these out as quickly, and safely as possible. If it has
been over 20 business days (Monday-Friday) from
the date of your order and you still don't have tracking, please email
us again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.In
the last 3 days, we have been able to double our output capacity and
are shipping out over 2500 orders a day. We hope to be back in our
normal 10-15 day shipping window in less than 1 week.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.We
do have legging material masks that are in stock and shipping now with
Rush Handling upgrades available if you need something immediately.
Adult and kids sizes available here: https://ambrie.com/collections/legging-material-masksAround
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
I want my money refunded and order cancelled.
Hello,
You ordered a custom print item. Here is our most recent update.
COVID-19 MASKS AND SCARVES UPDATESIf
you are emailing for updates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We ask that if it has been less than 20 business days (Monday-Friday) and
you haven't received an email with your tracking information, to please
be patient and know we are working 7 days a week, rotating 8 hour
shifts getting these out as quickly, and safely as possible. If it has
been over 20 business days (Monday-Friday) from
the date of your order and you still don't have tracking, please email
us again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.In
the last 3 days, we have been able to double our output capacity and
are shipping out over 2500 orders a day. We hope to be back in our
normal 10-15 day shipping window in less than 1 week.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.We
do have legging material masks that are in stock and shipping now with
Rush Handling upgrades available if you need something immediately.
Adult and kids sizes available here: https://ambrie.com/collections/legging-material-masksAround
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards
Ambrie is horrible deceptive sales of face "scarves" that ate strips of legging material you tie around your face nothing like pictured on their site and when contacted they are rude and refuse to refund, when I and others called them out and posted photos they blocked us and removed negative reviews we deserve refunds as we didn't receive what was pictured on their site and the price gouging for what we received is awful!
They also sell thru shop the Jones same products too...
Echoing other complaints, I bought what were advertised as face scarves on April 10. The total cost us 48.99, and what we received was far less than advertised. In the intervening time, the company changed the description of the product, added photos that were not originally included to cover complaints that have been filed by the ton, and have apparently hidden a number of negative reviews. When the company was contacted about a refund, the company insists that these were final-sale items and will not provide any refunds, not to mention claiming they warned us the cut of the fabric would be rough ahead of time--none of which was originally included in the description of the product. The disingenuous treatment of their customers has been rather appalling.
Dishonest business practices, horrible customer service, rude and disrespectful to customers.
I ordered a face mask from this company at $18 I thought it had to be great quality. When I received it the stitching was unraveling straight out of the bag and the elastic was cheap and sewn on completely crooked. It was very sloppily made and you could tell. I messaged them and they did offer a refund after I were to pay to send the product back and they received it. I left an honest and professional review on their page and they immediately deleted the comment and blocked me from commenting on the page. I feel it is so unprofessional to delete reviews regardless of they they are. They delete reviews constantly that are not to their liking. This is false advertisement. Also I wasnt wanting to send the product back because I didn’t like the print or fit, I was unhappy with the product because it was made poorly and extremely defective. Terrible customer service.
Bought “face masks” from this company online. When I received them they are literally just cut up pieces of fabric. Nothing like the pictures shown in their advertising. The vendor will not allow me to return them.
Hello. You did not order face masks. You ordered scarves. Here is the description and photo of what you ordered. You order is correct.
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most.- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
I ordered two face masks on April 11th. I paid for expedited shipping. I still haven't received them. I have sent several emails with no response. I also tried calling but there was no answer.
Hello,
You did receive a reply--
COVID-19 MASKS AND SCARVES UPDATESIf
you are emailing for updates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We
ask that if it has been less than 20 days and you haven't received an
email with your tracking information, to please be patient and know we
are working 7 days a week, rotating 8 hour shifts getting these out as
quickly, and safely as possible. If it has been over 20 days from the
date of your order and you still don't have tracking, please email us
again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.Around
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered a 2 packs of 3 scarves, that I believed had “white tie backs”. When my order arrived I was not satisfied with the order & expressed it to the vendor, Ambrie that I wanted to return them.
The vendor responded that it was “a raw edge scarf , “ flat piece of fabric,” final sale, no returns and exchanges. In their response, they also noted “It looks like you did order masks though and those will have the elastic straps and should be to you soon.”
I asked for clarification about the mask with elastic straps, since I did not order any additional mask, I received a misleading response stating “No we were offering you masks at discount since you thought these were masks.”
There was no offer of a discount in their initial response after I expressed dissatisfaction for my order. Nor was I interested in placing any additional orders.
Despite the fact the vendor’s ad has a big gold seal that says “100% Satisfaction Guaranteed” the vendor Ambrie was not willing to credit nor refund my purchase.
I am disappointed with the customer service, deceptive response and misleading ad suggesting “100% Satisfaction Guaranteed”. It’s truly disheartening as a customer to receive such a rude response.
They should remove the pictures showing the scarves “with white tie backs” and the gold seal “100% satisfaction guaranteed”. It’s misleading.
I'm sorry to hear
you are unhappy, but due to the nature of the product it is a final sale
item. It stated on the description exactly what it was, a raw edge
scarf 28" x 6.5" that can be used as a face covering with an example
photo of how to wrap it. You did not order masks, you ordered scarves. It also stated 2
times in the item details and description that it had raw edges. There was no mention of ties. We
are producing items as quickly as possible
as 15 days ago, we had never made a scarf or mask. We are getting the
products out as quickly as we can and the scarf was the fastest option
at the time and we have had thousands purchase and love their scarves. If you ever have a question about what you are purchasing please ask before purchasing as we are here to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Attached you will find a copy of my receipt. The confirmation for order#***, placed on April 8, 2020, clearly confirms & shows two pictures. Both pictures show a black scarf with a white tie back and the other a print with a white tie back.
I received pieces of fabric with no white tie backs. These are advertised as scarves with white tie backs. That is what I expected to receive. What the company is sending are scraps of fabric. The description of the items no where indicates that this is a "Do It Yourself" project.
Regardless of the fact that Ambrie states that their items are final sale, their website states that their items are 100% satisfaction guaranteed. The responses received from customer support demonstrate a lack of professionalism, are discriminatory and unwarranted. I am requesting a full refund for false, misleading and deceptive advertising.
Regards
Hello,
A scarf is a piece of fabric, some are sewn, others are not. We stated 2 times that ours are raw edges, not sewn. The photo is a computer generated image of what a scarf would look like tied around someones head, the white ties, are the back of the scarf. If you chose black instead of a print, you received black fabric.
This is the description of what you purchased.
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most.- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Item was ordered and I was told to allow 10 business days for the item to ship. Waited the 10 business days and inquired on their business *** page what to do next since my item did not ship. All comments asking were deleted and I was actually blocked from commenting on their page. They have charged my card, and will not answer inquiries as to when my mask will ship as it is already over the date I was asked to wait for. Advertising on shipping times was false, customer service is nonexistent, and I am not satisfied with how they have responded to anyone with shipping issues. Deleting and blocking people who are asking legitimate questions about where the products they paid for are does not solve the problem it actually makes it worse.
COVID-19 MASKS AND SCARVES UPDATESUpdates on tracking for masks and scarves, please
note at this time we are experiencing an extremely high volume of emails and while we understand everyone's urgency to get your items as quickly
as possible, responding to emails about tracking is slowing down our
ability to get packages out quickly to you. We
ask that if it has been less than 20 days and you haven't received an
email with your tracking information, to please be patient and know we
are working 7 days a week, rotating 8 hour shifts getting these out as
quickly, and safely as possible. If it has been over 20 days from the
date of your order and you still don't have tracking, please email us
again and we can look into it further. If you paid for priority
shipping, you item will still ship Priority Mail when it is shipped
versus standard shipping.We
understand the urgency as we all have different health concerns and
local restrictions currently and we are working to get these out to you
as fast as possible. Orders cannot be canceled, changed, or updated once
placed as the moment you submitted your order to Ambrie, it was sent to
one of the print companies we work with to be produced.Around
the USA and around the world, companies are experiencing delays in
supply shipments, lowered staffing capacity guidelines, and health
concerns that are changing hourly. Just know we are doing our absolute
best to get your order to you as quickly as possible.Thank you again for your support and your order will be shipping very soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
When ordered, the time frame was 7-10 days. When I inquired on your *** page you replied to me stating I needed to wait up to 10 days for my order to ship. When I replied to this statement after the ten day window was up my comment was deleted. See attached screenshot of the response. (The Monday date listed on the screenshot is referring to April 20th. It had only been one week at this time, so I waited until Friday April 24th which is the date of the 'just now' comment.) I took screenshots of the responses because for some reason my comments asking about shipping were deleted multiple times prior to me being blocked from posting on your page at all.
Regards
Hello,
As I am sure you are aware, COVID-19 has caused delays in all areas over business, government, shipping, and any and every form of commerce in the world. We ask that you please be patient and your item will be shipping soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Since my order has not even processed yet (is still only confirmed) I would like to cancel the order and get a refund. This should be completely possible since the order has not even shipped. When you advertised the amount of time it would take to receive the item it was within the frame at which I needed it. I no longer need the item as I have found other companies who somehow managed to ship the item FREE with 2 day shipping. Not entirely sure why your company says to allow 30 days just for your item to ship when other companies seem to be doing it in the same amount of time as before. Again, I no longer want the item I would prefer getting a refund.
Regards
I purchased face scarves to protect my family in public. I paid 80 dollars for 12. The picture that showed the product is not what I received. The picture on the website clearly showed a white tie-type attachment in the back of the fabric. I received 12 poorly cut pieces of rectangle fabric with no attachment piece as shown. I have screenshot of what was advertised versus what was sent. I contacted the company and they are not helpful. They have also taken the items down off the website so I cannot review the description or leave a review.
I'm sorry if you thought it was something else, but here is the item description of the item you purchased and the photo that was also available.
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most.- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Hello,
The white is the back of the fabric when tied around a head as you can see in photo 3 here. There are no ties as it says in the item description as well.
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most.- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards
Bought scarves. When they arrived 20 days later they look nothing like the advertised picture. Basically they are thin, see -through, cut and un finished Rectangular strips or pieces of cheap low quality cloth. We are just supposed to tie it around our face. Very disappointed. Contacted the company for refund. They said that they have no refunds and the product is correct. They claim it is what is advertised. I believe this is false advertising and they are aware of it. But don’t care. Would rather have the money than a good reputation.
They have blocked me and all the other complaints on ***.
I ordered 3 black face scarfs but what I received was 3 strips of cloths. It did not look any thing close to the product that was advertised. I contacted them to say how disappointed I was with what I received. This is part of their response “We are producing items as quickly as possible as 7 days ago, we had never made a scarf or mask. We are getting the products out as quickly as we can and the scarf was the fastest option at the time”. I think that Ambrie Clothing was trying to take advantage of the Corona Virus and just selling what they wanted to get money. And they also taking complaints off their sites. And after they sold me this product they started selling different new face-masks.
Hello,
You purchased 3 28x6" black scarves, which can be used as a face covering when tied around your head. That is what you received. I'm sorry they are a final sale item.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
I am sending picture of the product I viewed online and then a video of what I received. It doesn’t even come close to the item that was offered. Please try and and help me.
Regards
Hello,
Here is the description of what you purchased. What is incorrect?
These
simple Face Scarves are exactly as they sound. They are the minimum
viable product to help reduce the spread of airborne illnesses. Due to
the shortage of medical supplies, CDC has indicated that face scarves
can be worn as replacements to surgical masks, when masks are not
available. They feature raw cut edges and bright all over prints. Each
purchase is for a pack of 3 face scarves. There are no straps, ties, or
elastic straps. These are flat fabric scarves. Materials And Care- Made in and shipping from USA- 100% fine jersey cotton- Pack of 3 Scarves- All Over Print- Raw edges- Stretchy material, one size fits most.- 28" x 6.6"- Hand wash hot water- Please remember, no mask or scarf will completely protect you from
airborne illnesses. This product is not FDA approved and it not
equivalent to surgical masks.Due to the nature of this item it is a final sale item. No returns or exchanges allowed on this item.This is a custom print made to order item. Production time before shipping is approximately 15-30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaint. if you look at the picture and video I am sending and the picture from the website you’ll see it does not look close to what I got.
Regards
Recently purchased what was supposed to be a set of 3 "scarves" to wear as a protective masks due to the coronavirus. What I received was 3 very smelly rectangular stretchy scraps of fabric. I made my purchase through ***. The picture of the scarves was very misleading and made it look as of the scarves had white ties to be tied around the back of the head. When I contacted Ambrie through ***, I was then sent messages stating they didnt know why I was upset, but they would offer me 50% off of my next order with them. When I declined the offer, the messages from Ambrie became badgering in nature, telling me I "misread" the description. I even sent them back a picture of the original listing picture since they have now taken the listing down. The badgering messages continued until I told them to stop contacting me. Will never purchase anything from Ambrie again.
I ordered these with the expectation of receiving what I saw as the main product pictured. Instead I received 3 strips of material cut roughly in a rectangle which smell of chemicals so badly you cannot tie it around your face . The average cost of the main product they sell, clothing such as leggings are priced at $25 but these 3 strip of material are $20. I feel they are taking advantage of people by misleading what they picture vs what you actually receive. Also there site notes 100% satisfaction guarantee, but you only receive store credit. There's no canceling once order is placed and no refund. I am so mad at myself for falling for this and it enrages me that they will continue to take advantage of people in a time of crisis. Just horrible customer service. To add insult to injury, I was offered 50% off another face mask product and shipping. Ridiculous...
Was advertised as shipping right away. They created a label right away but did not mail. Charged for expedited processing and expedited delivery. Company refused to refund and cancel even though the package hadn’t been shipped.
Hello. You paid for 1-2 business day handling. You placed an order on Sunday 4/19 at 9AM. It is Tuesday 4/21 at 10:18AM. You order was packaged yesterday, and will go out today. Thank you for you for you order. :)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Label was created yesterday as of today package still not at post office and company refuses to cancel and refund.
Tracking Number:***Label Created, not yet in systemA status update is not yet available on your Priority Mail®package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.
Regards
Hello. Your package has already been picked up and will be scanned soon :). It's been 48 hours since your purchase. You will have your item soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve.
business is not offering anything. Order was canceled in writing before shipped.
Regards
I ordered a face mask from this company at $18 I thought it had to be great quality. When I received it the stitching was unraveling straight out of the bag and the elastic was cheap and sewn on completely crooked. It was very sloppily made and you could tell. I messaged them and they did offer a refund after I were to pay to send the product back and they received it. I left an honest and professional review on their page and they immediately deleted the comment and blocked me from commenting on the page. I feel it is so unprofessional to delete reviews regardless of they they are. They delete reviews constantly that are not to their liking. This is false advertisement. Also I wasn’t wanting to send the product back because I didn’t like the print or fit, I was unhappy with the product because it was made poorly and extremely defective. Terrible customer service.
It’s horrible that they are taking advantage of people during COVID. They falsely advertise a face scarf - in the example, it looks like a sewn item with a different color fabric for the tie. What you get in reality after waiting three weeks is a piece of unevenly cut material. Nothing shaped, nothing but a long scrap of fabric. And it stinks - not even washing it twice helped. I bought them for so many people and now they’ll have to be trashed.