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Ambrie

327 W Phillips Rd Unit C, Greer, South Carolina, United States, 29650-4723

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Recently I ordered “Face Scarves” from Ambrie. The picture of the item looked to be a scarf face covering in a printed fabric with white fabric ties. When ordering I did not take time to carefully read the item description or look at other pictures or information about the product. During this time of the Covid 19 crisis and needing face coverings...I thought the picture was something I could use as at the time I had no masks or other face scarves/coverings. Yesterday when my three sets of “face scarves” arrived they were not what I expected in a very disappointing way. They are literally just a rectangular piece of cut fabric. No construction, no fabric ties, nothing. These cost $20 for three pieces of unfinished fabric. The company Ambrie was sorry but said they can not refund my money. They said all my complaints were spoken of in the product description. They offered me a discount to purchase additional Ambrie products...which I declined. As I said before I did not take time to read the product description because the main photo for this product looked like what I was wanting a face covering with fabric ties. Instead I got a smelly piece of fabric that you have to fold/roll and tie around your head. Basically it is half the size of a bandana and stretchy. I think $20 for three strips of fabric/“face scarves” is price gouging. I am very disappointed in this product...I could have just got *** Fabric curbside pick up and spent $5 on a yard of fabric. Instead Im stuck with 9 fabric strips and out $60.

I spent $50 on some masks from a company called Ambrie. They specialize in Disney clothing. I ordered 2 packages of 3 each, masks. This is what I received. Six strips of unfinished fabric. Not a scarf, not a finished product.

This company is taking advantage of a global pandemic. They are bad people.

So, I contact customer service and they offer to send me real masks at 50% off. Then when I turned that crappy offer down, the offered me a refund if I mail the strips of fabric back to them.

These strips of fabric are not worth the price of mailing them back.

Shame on you Ambrie.

Ambrie Response • Apr 16, 2020

Hello ***. The item clearly stated it was a 28" x 6.5" piece of printed fabric, which is what you received. You did not order a mask as we do sell masks, you ordered the flat fabric scarf. It is exactly what you ordered. We also state on the item that due to what it is intended to be used for, it is a final sale item, yet we were allowing you to return for refund. If you would like to setup the return we have already sent over that information for you to be refunded. If there is anything else we can do to help please let us know via email [email protected]

I placed an order for scarves to cover my face on April 12 when the shipping was supposed to take at the most 14 days. The following day, April 13 they sent me a notification that it was going to take 20 days til I received my order. Adding an entire extra week. I then sent customer service a message telling them to cancel my order because of the delays and they are refusing to do so even though it says no where in their policy that you can’t. Also, by the time I receive the product I will not be able to return it either because of the type of product it is.

Ambrie Response • Apr 14, 2020

Hello. You have been refunded and your order canceled. Sorry the COVID-19 virus has disrupted supply chains like never before.

Customer Response • Apr 14, 2020

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

I made a clothing purchase from this business. The item did not fit and I requested a return. The company refused to issue a refund because they claimed my purchase did not qualify, however no return policy was provided prior to or at the point of purchase. The company claims the item was a “mystery” item and therefore not eligible for return, however this information was also not provided prior to or at the time of purchase. Because I was not made aware of the policy, my return should be processed and my refund issued.

Ambrie Response • Mar 06, 2020

Hello. As we stated to you in your email, I’m sorry you didn’t read our return policy before purchasing. We aren’t responsible if you don’t read before purchasing but we are always here to help if you have questions about future orders. As we stated in our email though already, we have offered you to return this order so this issue has already been resolved.

Customer Response • Mar 30, 2020

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

Ambrie is owned and operated by a couple based in Greer, South Carolina where there business is not licensed under the South Carolina business registry (may be under a different name), with their physical address at an industrial warehouse sharing the same address as a logistics company. They steal designs from *** (intellectual crime), process them in ***, then upsale them at a very large price online. They do not mention this on their website, of course, and their customer service is very aggressive and directly insults their customers. There is even a case of them insulting a person with disabilities (deaf). Between their unfair business practices, rude customer service, and refusal to refund or cancel an order, as well as deny they are scamming people when clearly they are, they should not be doing business with anyone.

Ambrie Response • Mar 06, 2020

Hello. Unfortunately as we told you via email when you asked to cancel your order, orders cannot be canceled as the moment you place your order, the order is placed for the item to be created for you. We cannot stop the production process once started. We did offer you a return for refund but you never replied. If you still need help please email [email protected] And yes we share a warehouse address with other business. We are Unit C. Units A, B, and D are all different companies. And we create park inspired prints which do not infringe on any intellectual properties. If there is anything else we can do to help just let us know.

Customer Response • Mar 06, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.

Everything this person stated was not true. None of this excuses the extreme rude behavior and name calling he presented. He has taken this entire exchange too personally and resulted to name calling and did not attempt to resolve customer satisfaction. I will confirm he has canceled the order after a complaint was filed with Afterpay and a refund has been issued, but it took lots of hurdles to obtain this simple customer service method. The proper remedy at this point would be an apology and assurance that this business will not continue to treat its customers like this.

Ambrie Response • Mar 06, 2020

Hello. Sorry if you were upset by our email. It’s always our intention to make sure you are happy. If there’s anything else we can do to help please let us know. [email protected]

Customer Response • Mar 06, 2020

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

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Address: 327 W Phillips Rd Unit C, Greer, South Carolina, United States, 29650-4723

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