Just had my fence put upVinylI did a lot of research with different companies before choosing Americas BackyardI am thoroughly please with my fenceThe two little issues I had were resolved within a weekCant ask for more than thatGetting my fence was a painless experience
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring
Generally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
*** ***
Americas Backyard is fantasticWe received our quote and they were at our home ready to install our fence just over a week laterThey worked very fast, finished a big project in just over a day
Initial Business Response /* (1000, 5, 2015/06/10) */
We have given the matter due diligence and followed up with our crew members regarding the items the customer complained aboutThey have stated the damage she is accusing them of causing was not caused by themAs they have no reason to
be dishonest with us since we do not dock them if they accidently damage something while working, we believe their statement to be trueThis is not something that applies to the work we completed for the customer and should not be viewed as such
Initial Consumer Rebuttal /* (3000, 7, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that they believe their employees have no reason to be dishonest because they aren't "penalized" for any accidental damage that is caused, that does not mean they are always honestI suspect that because I had to insist that they get the job done in the one day I had been promised, that this may have resulted in some crews being assigned to the job who had not planned on working the additional timeI think that the damage may have occurred because they were in a hurry to complete the jobI would think that if whoever used that spigot discovered that it was broken, they would have informed me of it so I was aware of the damage and they would want me to know they weren't the cause of itBut since I did not receive any such report, I still stand my stance that someone from that crew broke the spigotI am sure it was an accident but perhaps whoever did it just did not follow their protocol of reporting it and as more time went by, it became more difficult to report itI didn't even discover it until just over a week after the job was complete and by the time I received a response from the office notifying them of the damage, it was weeks after the jobBy the time I heard back from the office, almost a month had gone bySo, I believe that whoever broke it forgot to report it and now that this complaint has been filed, it makes it more difficult for they and the company to take responsibility for the damage
We have been in contact with Ms *** regarding her fence repairWe will do the work required to complete the repair but new posts are unnecessaryWe would appreciate it if she would just let us complete the repair and we are confident that she will be satisfied once it is finishedWe offer a
full warranty on the fence material and laborSo she can rest assured that we want everything to be right as much as she does
Complaint: *** I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that businessI've chosen to e mail through the Revdex.com because this seems to be the only place I get a response fromIts funny how the lady that calls my wife and e mails here changes her story about how the fence post brokeFirst she said it was a trampolineSecond that there were tire marks that made it seem like a car hit my fenceSo which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her callLike I said I'm done with this companyI'm not going to dish out hundred some odd dollars to repair my fence, if I do it will not be to America's backyardI will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have been in contact with Ms *** regarding her fence repairWe will do the work required to complete the repair but new posts are unnecessaryWe would appreciate it if she would just let us complete the repair and we are confident that she will be satisfied once it is finishedWe offer a
full warranty on the fence material and laborSo she can rest assured that we want everything to be right as much as she does.
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The lifetime warranty is from the manufacturer for defects inherent in the materialThe warranty provided by America's Backyard is for the installation and covers a period of three years on the fence and one year on the gatesUnder use a gate does not crack and break in the manner that this
gate has brokenIt is unfortunate that something happened to cause the gate to break however it is not covered under warrantyWe have offered to replace the gate at cost without a labor chargeThe charge for something like this would be about $600.
Based on the information (pictures) Mr *** sent in we told him the repair would be billableHe has argued that point and said it would be a warranty issueBased on that I arranged for a site inspection for himHowever, before that could take place he contacted the Revdex.comIt is
our policy that anyone who contacts the Revdex.com must be escalated to the owner for his personal attentionHe just had an opportunity to go to the site and inspect the damage and it appears that something hit the fence and broke the postsThere are black marks consistent with an impactThis is not something that would be covered by warrantyWe will be putting together an estimate for Mr ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me PENDING THE COMPLETION OF THE WORK WHICH IS TO BE PERFORMED BY THE MIDDLE OF AUGUSTThe complaint cannot be closed until the work is completed.
Sincerely,
*** ***
We have made repeated efforts to get Mrs *** to allow us to complete the fence repair and she has refusedShe contacted the village of Shorewood and complained to them and we spoke to them as wellThey were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yetPlease let me know if you need anything else Thanks, ***
Complaint: *** I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that businessI've chosen to e mail through the Revdex.com because this seems to be the only place I get a response fromIts funny how the lady that calls my wife and e mails here changes her story about how the fence post brokeFirst she said it was a trampolineSecond that there were tire marks that made it seem like a car hit my fenceSo which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her callLike I said I'm done with this companyI'm not going to dish out hundred some odd dollars to repair my fence, if I do it will not be to America's backyardI will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, *** ***
Initial Business Response /* (1000, 8, 2014/08/25) */
As a result of a suit filed by Mrs*** we are unable to comment on the suitI will forward our attorney information when I have it
Initial Consumer Rebuttal /* (3000, 15, 2014/11/14) */
11/13/
-Distruction to lawn
& property on install; -missing screws,
-holes in lawn, hacking sections together,
-fence sections separated during Oct wind storm;
-scratches to fence,
-sections moving & not secure,
other companies stated can not repair, must reinstall;
verbally & physically threatened by owner at residence
Origianal Revdex.com complaint closed by owner *** *** stating I filed suitI HAVE NEVER FILED SUIT WITH AN ATTORNEY ! Now can not reinstall until Spring 2015!
other fence companies were contacted to get quotes to repair and finish installAll stated they WOULD NOT repair the already poor install; they could only reinstall4th Company coming out within days to see if they will repair rather than reinstall a new fenceIf not, I am seeking the $deposit back to reinstall the fence at the quoted price of $with another companyDistributor of fence contacted in regards to America's Backyard as a certified installer as well
Final Consumer Response /* (4200, 39, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
America's Backyard has repeatedly demanded payment in full eventhough it is an inferior fence than ordered, desctruction to my property, unfinished installation and sections falling apart
Upon additional companies refusing to correct the fence and doing nothing less than full reinstall (ranging from $to 9600), I managed to find a 4th company to replace the north side of fence and properly fix the remaining fenceI have therefore offered to deduct the lesser, the 4th estimate of $off remaining balance of $and nothing lessAwaiting response from their attorney *** ***
Final Business Response /* (4000, 41, 2015/02/09) */
The attorney is trying to work with the customerI will notify you once a decision has been reached
Just had my fence put upVinylI did a lot of research with different companies before choosing Americas BackyardI am thoroughly please with my fenceThe two little issues I had were resolved within a weekCant ask for more than thatGetting my fence was a painless experience
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring
Generally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
*** ***
Americas Backyard is fantasticWe received our quote and they were at our home ready to install our fence just over a week laterThey worked very fast, finished a big project in just over a day
Initial Business Response /* (1000, 5, 2015/06/10) */
We have given the matter due diligence and followed up with our crew members regarding the items the customer complained aboutThey have stated the damage she is accusing them of causing was not caused by themAs they have no reason to
be dishonest with us since we do not dock them if they accidently damage something while working, we believe their statement to be trueThis is not something that applies to the work we completed for the customer and should not be viewed as such
Initial Consumer Rebuttal /* (3000, 7, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that they believe their employees have no reason to be dishonest because they aren't "penalized" for any accidental damage that is caused, that does not mean they are always honestI suspect that because I had to insist that they get the job done in the one day I had been promised, that this may have resulted in some crews being assigned to the job who had not planned on working the additional timeI think that the damage may have occurred because they were in a hurry to complete the jobI would think that if whoever used that spigot discovered that it was broken, they would have informed me of it so I was aware of the damage and they would want me to know they weren't the cause of itBut since I did not receive any such report, I still stand my stance that someone from that crew broke the spigotI am sure it was an accident but perhaps whoever did it just did not follow their protocol of reporting it and as more time went by, it became more difficult to report itI didn't even discover it until just over a week after the job was complete and by the time I received a response from the office notifying them of the damage, it was weeks after the jobBy the time I heard back from the office, almost a month had gone bySo, I believe that whoever broke it forgot to report it and now that this complaint has been filed, it makes it more difficult for they and the company to take responsibility for the damage
We have been in contact with Ms *** regarding her fence repairWe will do the work required to complete the repair but new posts are unnecessaryWe would appreciate it if she would just let us complete the repair and we are confident that she will be satisfied once it is finishedWe offer a
full warranty on the fence material and laborSo she can rest assured that we want everything to be right as much as she does
Complaint: *** I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that businessI've chosen to e mail through the Revdex.com because this seems to be the only place I get a response fromIts funny how the lady that calls my wife and e mails here changes her story about how the fence post brokeFirst she said it was a trampolineSecond that there were tire marks that made it seem like a car hit my fenceSo which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her callLike I said I'm done with this companyI'm not going to dish out hundred some odd dollars to repair my fence, if I do it will not be to America's backyardI will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, *** ***
The repair on Mr *** fence was completed on 4/20/We apologize for any delay in getting it done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have been in contact with Ms *** regarding her fence repairWe will do the work required to complete the repair but new posts are unnecessaryWe would appreciate it if she would just let us complete the repair and we are confident that she will be satisfied once it is finishedWe offer a
full warranty on the fence material and laborSo she can rest assured that we want everything to be right as much as she does.
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The lifetime warranty is from the manufacturer for defects inherent in the materialThe warranty provided by America's Backyard is for the installation and covers a period of three years on the fence and one year on the gatesUnder use a gate does not crack and break in the manner that this
gate has brokenIt is unfortunate that something happened to cause the gate to break however it is not covered under warrantyWe have offered to replace the gate at cost without a labor chargeThe charge for something like this would be about $600.
Based on the information (pictures) Mr *** sent in we told him the repair would be billableHe has argued that point and said it would be a warranty issueBased on that I arranged for a site inspection for himHowever, before that could take place he contacted the Revdex.comIt is
our policy that anyone who contacts the Revdex.com must be escalated to the owner for his personal attentionHe just had an opportunity to go to the site and inspect the damage and it appears that something hit the fence and broke the postsThere are black marks consistent with an impactThis is not something that would be covered by warrantyWe will be putting together an estimate for Mr ***
I have already discussed this with Mr***Parts have been ordered and we will arrange to be out there as soon as they arrive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me PENDING THE COMPLETION OF THE WORK WHICH IS TO BE PERFORMED BY THE MIDDLE OF AUGUSTThe complaint cannot be closed until the work is completed.
Sincerely,
*** ***
We have made repeated efforts to get Mrs *** to allow us to complete the fence repair and she has refusedShe contacted the village of Shorewood and complained to them and we spoke to them as wellThey were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yetPlease let me know if you need anything else Thanks, ***
Customer's fence is installed and she is happyThe hold up with the village was resolved thanks to her input.
Complaint: *** I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that businessI've chosen to e mail through the Revdex.com because this seems to be the only place I get a response fromIts funny how the lady that calls my wife and e mails here changes her story about how the fence post brokeFirst she said it was a trampolineSecond that there were tire marks that made it seem like a car hit my fenceSo which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her callLike I said I'm done with this companyI'm not going to dish out hundred some odd dollars to repair my fence, if I do it will not be to America's backyardI will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, *** ***
Initial Business Response /* (1000, 8, 2014/08/25) */
As a result of a suit filed by Mrs*** we are unable to comment on the suitI will forward our attorney information when I have it
Initial Consumer Rebuttal /* (3000, 15, 2014/11/14) */
11/13/
-Distruction to lawn
& property on install; -missing screws,
-holes in lawn, hacking sections together,
-fence sections separated during Oct wind storm;
-scratches to fence,
-sections moving & not secure,
other companies stated can not repair, must reinstall;
verbally & physically threatened by owner at residence
Origianal Revdex.com complaint closed by owner *** *** stating I filed suitI HAVE NEVER FILED SUIT WITH AN ATTORNEY ! Now can not reinstall until Spring 2015!
other fence companies were contacted to get quotes to repair and finish installAll stated they WOULD NOT repair the already poor install; they could only reinstall4th Company coming out within days to see if they will repair rather than reinstall a new fenceIf not, I am seeking the $deposit back to reinstall the fence at the quoted price of $with another companyDistributor of fence contacted in regards to America's Backyard as a certified installer as well
Final Consumer Response /* (4200, 39, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
America's Backyard has repeatedly demanded payment in full eventhough it is an inferior fence than ordered, desctruction to my property, unfinished installation and sections falling apart
Upon additional companies refusing to correct the fence and doing nothing less than full reinstall (ranging from $to 9600), I managed to find a 4th company to replace the north side of fence and properly fix the remaining fenceI have therefore offered to deduct the lesser, the 4th estimate of $off remaining balance of $and nothing lessAwaiting response from their attorney *** ***
Final Business Response /* (4000, 41, 2015/02/09) */
The attorney is trying to work with the customerI will notify you once a decision has been reached