Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me PENDING THE
COMPLETION OF THE WORK WHICH IS TO BE PERFORMED BY THE MIDDLE OF AUGUSTThe complaint cannot be closed until the work is completed.
Sincerely,
*** ***
I myself personally reached out via email to Mr *** with a request for an answer on how he wished to proceedThe damage done to his fence, regardless of how it was done, is not covered under warrantyHe refuses to answer in any way other than via Revdex.comIn his last response he stated that he did not wish to proceed so we are closing his repair requestPlease let me know if you need any further information
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the
springGenerally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
We have made repeated efforts to get Mrs *** to allow us to complete the fence repair and she has refusedShe contacted the village of Shorewood and complained to them and we spoke to them as wellThey were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yetPlease let me know if you need anything elseThanks, ***
Initial Business Response /* (1000, 5, 2014/06/16) */
This is not a true statementThe customer never asked that the payment be held, nor did she mention a surgery of any kindShe scheduled the installation of the fence and did not try to cancel until the day before the fence was
installedI can refund the deposit but it will be less the restocking fee for the fenceThere is a 20% restocking fee which covers our costs up to the point where she cancelledThe total amount to be refunded would be $
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept this amountThe company is lying! There was NEVER an installation date setLike I said to them "how could there be a installation date set up when there were NO markings made by *** DIG and the rest of money was paid to themI DID tell them (all three)that I was having surgeryI do have witnesses that were at my house the day that the ESTIMATE was doneWHY would they supposedly make a fence without the full amount given? This company is crookedI swore that my statement was and is trueAnd part of the fence that was suppose to be used for my yard was left over from another job they had already done per ***I would NEVER EVER do business with this company nor will I EVER recommend them to anyoneI just want MY money returned from them$is a SLAP in my face and is a far cry from $I most definitely reject this amountI have never heard of any company doing a job without receiving their full paymentI want MY money returned
Final Business Response /* (4000, 9, 2014/06/18) */
We get a deposit prior to building the fence, and the remainder of the payment is due on completionThat is how it has always been done, and how other companies in our industry also conduct businessAt this point the owner is out of town but he has been apprised of this situation and he said the restocking fee applies to the situationHe spoke with the customer himself and offered a discounted price to help her with her situation, unfortunately that is the best we can do
Final Consumer Response /* (4200, 11, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If that's how they run their business that's fine but they really need to let the customer know their rules and regulationsWe are NOT mind readersWhen I spoke to the owner I also told him that I could NOT afford the fence and he would not lissenHe kept asking me if I needed more time or he'd try to come up with another price and have one of his employees call me with another amountI then had to explain AGAIN to another employee that I was no longer interested in purchasing a fence with this companyIt was like they were forcing this fence on meThe whole deal was broke right from when they deposited my money without hearing back from meI am willing to go as far as I have to with this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me PENDING THE
COMPLETION OF THE WORK WHICH IS TO BE PERFORMED BY THE MIDDLE OF AUGUSTThe complaint cannot be closed until the work is completed.
Sincerely,
*** ***
I myself personally reached out via email to Mr *** with a request for an answer on how he wished to proceedThe damage done to his fence, regardless of how it was done, is not covered under warrantyHe refuses to answer in any way other than via Revdex.comIn his last response he stated that he did not wish to proceed so we are closing his repair requestPlease let me know if you need any further information
This person is not a customer of America's Backyard.
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the
springGenerally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
We have made repeated efforts to get Mrs *** to allow us to complete the fence repair and she has refusedShe contacted the village of Shorewood and complained to them and we spoke to them as wellThey were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yetPlease let me know if you need anything elseThanks, ***
We are working with the customer to resolve her issues
Initial Business Response /* (1000, 5, 2014/06/16) */
This is not a true statementThe customer never asked that the payment be held, nor did she mention a surgery of any kindShe scheduled the installation of the fence and did not try to cancel until the day before the fence was
installedI can refund the deposit but it will be less the restocking fee for the fenceThere is a 20% restocking fee which covers our costs up to the point where she cancelledThe total amount to be refunded would be $
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept this amountThe company is lying! There was NEVER an installation date setLike I said to them "how could there be a installation date set up when there were NO markings made by *** DIG and the rest of money was paid to themI DID tell them (all three)that I was having surgeryI do have witnesses that were at my house the day that the ESTIMATE was doneWHY would they supposedly make a fence without the full amount given? This company is crookedI swore that my statement was and is trueAnd part of the fence that was suppose to be used for my yard was left over from another job they had already done per ***I would NEVER EVER do business with this company nor will I EVER recommend them to anyoneI just want MY money returned from them$is a SLAP in my face and is a far cry from $I most definitely reject this amountI have never heard of any company doing a job without receiving their full paymentI want MY money returned
Final Business Response /* (4000, 9, 2014/06/18) */
We get a deposit prior to building the fence, and the remainder of the payment is due on completionThat is how it has always been done, and how other companies in our industry also conduct businessAt this point the owner is out of town but he has been apprised of this situation and he said the restocking fee applies to the situationHe spoke with the customer himself and offered a discounted price to help her with her situation, unfortunately that is the best we can do
Final Consumer Response /* (4200, 11, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If that's how they run their business that's fine but they really need to let the customer know their rules and regulationsWe are NOT mind readersWhen I spoke to the owner I also told him that I could NOT afford the fence and he would not lissenHe kept asking me if I needed more time or he'd try to come up with another price and have one of his employees call me with another amountI then had to explain AGAIN to another employee that I was no longer interested in purchasing a fence with this companyIt was like they were forcing this fence on meThe whole deal was broke right from when they deposited my money without hearing back from meI am willing to go as far as I have to with this