AmericaCameras.com

Revdex.com:At this time, I have not been contacted by AmericaCameras.com regarding complaint ID [redacted] They OWE me $2,!! for a returned Canon 6D Camera package that they received back by [redacted] on March **, They never responded about the returned camera and despite numerous calls from me, they have not returned my moneyTheir business is a SCAM, SCAM, SCAM !!!Please do what you can for me, and WARN OTHER PEOPLE !Sincerely, [redacted]

Americacameras.com was brought over by a company located in London UK in December of We are the new management for the online store & strongly suggest if the consumer did not receive merchandise after payment to contact his credit cardSince our company purchased the available domain name from [redacted] hosting provider as of December we have not charged this consumer nor released any merchandise on his behalfPlease review our contact us: [redacted] Regards,Customer Support

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with [redacted] Our company received an online order submission by the consumer towards Panasonic FZDigital Camera with Accessories totaling at $The consumer was later notified that our vendor had a delay towards merchandise release and he would not be able to get his order until the end of December [redacted] agreed to keep the order active provided we give him a discount or bonus accessoryOur company agreed to get [redacted] a free carrying case for his camera since he was to wait on product deliveryAfter a week passed, [redacted] changed his mind & demanded our company refund his account immediatelyAs protocol our billing department adhered to [redacted] request & issued a full reimbursement of $on December [redacted] The confirmation transaction# of refund is [redacted] which detail a full refund of canceled transactionWe appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forwardRegards, [redacted] Customer Support [redacted]

To whom it may concern, This letter is in regards to an order placed by [redacted] on towards a Canon Tdigital camera body with Canon 85mm digital lensThe order was processed by Americacameras.com on in which our warehouse indicated there were no more Canon Tdigital camera bodies availableDue to the holiday season some items may over sell, however Americacameras.com does not charge the consumer unless an item shipsThe consumer was contacted via email on whether or not they would like to wait on replenishment or cancel the purchaseThe consumer optioned to cancel said transaction and Americacameras.com honored the consumers requestAs per our online policy agreement which the consumer agreed to when submitting an order, "some items may over sell and future date of release shall be updated upon product replenishment"We are sorry the consumer is upset about not getting the merchandise from our company & hope they realize it was just a holiday season rus h which resulted in product shortage Regards, Customer Support

Revdex.com:At this time, I have not been contacted by AmericaCameras.com regarding complaint ID [redacted] .Sincerely, [redacted] ***

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with Americacameras.comOur company received an online order submission by the consumer towards Nikon D Digital Camera with Accessories totaling at $The consumer was later notified that our company oversold on the Nikon Dcamera and it will not be available until the end of DecemberNo charges were placed on the consumer’s credit card with regards to this transactionThe consumer requested a cancellation of the order which Americacameras.com compliedThe confirmation transaction# is [redacted] which is canceled & no charges placed at all on behalf of Americacameras.comWe appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forwardRegards, [redacted]

Dear Sir or Madam,The customer placed the online order with our company yesterday February [redacted] for a Canon T5I PACKAGEAmericacameras.com processed the order and received a call from the customer authorizing upgrades by adding an additional case, memory , and tripodOur company added the additional items and billed the credit card accordinglyOn Tuesday February [redacted] the customer mother calls in claiming she never authorized the purchase for her year old sonOur company understood the consumers mothers concern and issued a full refund waving our policy fees.This order is canceled & refunding in full.Regards,Americacameras.com staff

I bought a cameraIt said shipped days laterdays passed by, I contacted them and they claimed they will investigate and shipped something today who knows what it will be and when it will arriveI will return for sure

Dear Sir or Madam,Americacameras.com understands the consumers discontent, however our online website policy states we sell importsThe manufacturer offers products in "***" format which we advertise & sell on our websiteIf the consumer is interested in a "USA" model they must seek an authorized dealer from manufacturer which Americacameras.com is not nor advertises that we are.Regards,Support

Dear Sir or Madam,Americacameras.com is under new management, the domain was purchased recentlyOur company never billed your credit card nor received any form of payment regarding your transactionThe order was processed by a merchant that is no longer in business & sold the company's domain nameIf your truly seeking reimbursement, please call your credit card so they may refund your accountRegardsSupport

Dear Sir or Madam, This letter is in regards to the transaction order # *** with Americacameras.comOur company received an online order submission by the consumer Canon T3i Digital
Camera with Accessories totaling at $The order was processed & our company forward transaction to our vendor merchant from overseasOur vendor merchant billed the consumer’s credit card towards merchandise releaseDue to a poor economy the merchant is no longer in business an unable to refund *** ***’s credit card accountThe customer was informed to contact his credit card & “Dispute” said transaction for full reimbursement purposesHe has called the phone support team which is outsourced and does not handle the billing of salesWe appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forwardRegards,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, I wasn't informed by any party in any mean to make a dispute claim at allThe answer, I received, was that your company's bank account got hacked, and your company will send me a bank check for the full refund within to weeksIt didn't happenSecondly, there was no clear resolution or actionable item for me to retrieve my refund in the responseAdditionally, there is no contact information or instruction provided on how to communicate with the vendor. Also, instructing me to file a claim with my bank isn't a resolutionFor your information, I did make a claim with my bank (Union Bank of California)They told me that there is no guarantee for the process of pursuing recovery, and it can be time-consumingUltimately, the business's response does not resolve my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Dear Sir or Madam,Our company delivered goods ordered by the consumer with all information submitted on our websiteOnce the package was received & utilized, the customer placed a dispute with there credit card which with-held funds from purchaseWe emailed the consumer a prepaid
return label to retrieve our merchandise back since the consumer with-held funds from placing a dispute with credit cardThis matter is resolved since we never took the funds from the consumer, it is being held by there credit card which we have no control over.Sincerely,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt is unfortunate I had to make this contact for resolution to come.Sincerely, *** ***

Revdex.com:At this time, I have not been contacted by AmericaCameras.com regarding complaint ID ***.They OWE me $2,!! for a returned Canon 6D Camera package that they received back by *** on March **, They never responded about the returned camera and despite
numerous calls from me, they have not returned my moneyTheir business is a SCAM, SCAM, SCAM !!!Please do what you can for me, and WARN OTHER PEOPLE !Sincerely,*** ***

sans-serif;">Dear Sir or Madam, This letter is in regards to the transaction order # *** with Americacameras.comOur company received an online order submission by the consumer Digital Camera with Accessories totaling at $The order was processed & our company forward transaction to our vendor merchant from overseasOur vendor merchant billed the consumer’s credit card towards merchandise releaseDue to a poor economy the merchant is no longer in business an unable to refund *** ***’s credit card accountThe customer was informed to contact his credit card & “Dispute” said transaction for full reimbursement purposesShe has called the phone support team which is outsourced and does not handle the billing of salesWe appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forwardRegards,*** ***
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Americacameras.com sent an automated email notifying that the item ordered was not in stock also online status may be viewed on our website when logging inThe consumer may wait on product replenishment and our company shall notify via email when item is available to shipUntil then the online sale is canceled & no charges shall be placed on the account without consumer consent.Americacameras.com Customer Support

Dear Sir or Madam,Americacameras.com is a London United Kingdom based companyAll of our products are "imports" which are located overseas & this information is posted in our online policyImports are to be sold to the European market only, since they do not carry a USA Manufacturers
warrantyAs a courtesy our company offers USA counter parts which the manufacturer makes availableAll imports & USA retails have significant differences hence a cost increase in some casesIt is at the consumers discretion on whether or not they will proceed in upgrading from an import to USABoth products are on the website and we can not control consumers ordering products not specified for their regionOnce we make a consumer aware he ordered incorrectly and recommend the appropriate product he was discontent & requested cancellationNo charges were placed onto the consumers account and transaction was canceledWe apologize for any misunderstanding and thank you for your patience with regards to this canceled order.Regards,Americacameras.com Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Attached is a statement from my bank, the institution/card/account that I used to make the purchase on 1/**/As the letter from my bank clearly states, the $1,has not been refunded into my account, nor did my banking institution ever take the money from America CamerasThat is why I reported this issue to the Revdex.com of New YorkThe camera was returned without use, but the refund has not been issued as was agreed upon by America CamerasAdditionally the Revdex.com has in their records the emails which confirms the order number from the transaction on 1/**/2015, as well as the payment confirmation from that dateThe Revdex.com also has the email that was sent to me on 2/**/in which America Cameras states that they plan to issue a full refund once the unused item was returnedAmerica Cameras did receive the item both verbally to me on the phone, as has the *** via the tracking # which I listed in the initial disputeAs I have stated, all that I wish is to have a full refund issued for the purchase price of this item, which America Cameras agreed upon to do on 2/**/2015.-*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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