AmericaCameras.com

Review: I've ordered Nikon D7100 Camera (Body) - Warranty : $89 - 3 Year Extended Warranty from Americacameras.com on 11/** for $663.10

I've sent message through my account to provide the update on status of the order and I got an email to call at ###-###-####. (10am - 7pm EST. Sunday through Friday)

I've called on 12/** and when I inquired about the status of my order,

After verifying my Zipcode the customer representative

1. was providing the details of US Version vs World version of D7100 with battery 2 hrs & 6 hrs and he said it would cost me approx $800+

2.he was not at all willing to provide the status about my previously placed order. ([redacted])

3. I was repeatedly asking about the status and when I wanted the camera that I ordered he was rude and said I will get chinese version

4. representative hung up the phone

5. I tried with a different phone number and after checking the zipcode the call again disconnected

Due to this conversation my blood pressure was hiked like never before.Desired Settlement: I want to cancel the order and I want to get the refund if my card was charged.

Business

Response:

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with Americacameras.com. Our company received an online order submission by the consumer towards Nikon D7100 Digital Camera with Accessories totaling at $698.00. The consumer was later notified that our company oversold on the Nikon D7100 camera and it will not be available until the end of December. No charges were placed on the consumer’s credit card with regards to this transaction. The consumer requested a cancellation of the order which Americacameras.com complied. The confirmation transaction# is [redacted] which is canceled & no charges placed at all on behalf of Americacameras.com. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had placed an order on their website 10/**/2014 for a lense totaling $187.00. The money was transferred out of my account 10/**/2014. I had called their number at [redacted] twice now. Once I was left on hold for 20+ minutes. The other call I was informed that it was shipping and should be arriving in 5 days. As of today nothing has arrived.Desired Settlement: I would like the $187.00 charge to be refunded to me.

Review: I found the Nikon D5100 body only on daxmart.com for $275. I place the order and received an email saying I needed to call the retailer ( americacameras.com) the camera was shipping from to verify my credit card transaction. When I called, I was told the camera I ordered was "International" and not available or able to be used in the USA, (Electrical outlet issues). When I argued that there was nothing disclosed about this, I was then told I could get this camera, but it was sold with the charger and battery at a cost of an additional $200+ over the price I paid at checkout. Now I've bought other cameras, and this is an absolute lie. Bottom line is this is a scam. I expect the item I purchase, to be shipped to me, for the price I paid at checkout!Desired Settlement: I want this retailer and any affiliate site, [redacted], to stop these false, bait and switch product advertisements. I would also like for americacameras.com to have their business practices investigated. This has to be illegal. Lastly, I want a written apology from the man at americacameras.com, for lying and treating me rudely when he was called out for his shady practices.

Business

Response:

Dear Sir or Madam,Americacameras.com is a wholesale company that offers brand new merchandise at low pricing. The consumer ordered a Nikon D5100 camera body with Nikon 18-55mm lens with our company on February [redacted] 2015. Upon order processing the consumer contacted our company with inquires about the product. our sales representative made the consumer aware that her order was a whole sale model without any accessories. The representative also demonstrated a complete camera package for the same camera was on our site as well. This Nikon D5100 camera package had all accessories which the consumer assumes her original order contained. Nowhere on Americacameras.com website did we advertise Nikon D5100 camera ordered by the consumer accompanied anything other than camera body & lens. Once our company confirmed there were no accessories the consumer became irate and demanded her order canceled in which we complied. There were no bait & switch tactics just a misunderstanding which Americacameras.com apologizes for making a consumer dissatisfied. As of this day there are no active orders for the consumer behalf with our company at all.Thank you for your interest in Americacameras.com**Please note the pictures submitted are screen shots from our competitors which have nothing to do with our company at all**Regards,Customer Service Staff

Review: We order a camera body and lens for x'mas gift on thanksgiving and paid by credit card but never heard back from them however, we did get a email confirmation of our order.

After almost 15 days, I email them and they came back and said your order is cancelled.

I called, they said we do not have the stuff.

good bye.Desired Settlement: I would like them to deliver the merchandised with the price we ordered.

Business

Response:

To

whom it may concern,

This letter is in regards to an order placed by [redacted] on 11/**/2014

towards a Canon T3 digital camera body with Canon 85mm digital lens. The order

was processed by Americacameras.com on 12/**/2014 in which our warehouse

indicated there were no more Canon T3 digital camera bodies available. Due to

the holiday season some items may over sell, however Americacameras.com does

not charge the consumer unless an item ships. The consumer was contacted via

email on whether or not they would like to wait on replenishment or cancel the

purchase. The consumer optioned to cancel said transaction and

Americacameras.com honored the consumers request. As per our online policy

agreement which the consumer agreed to when submitting an order, "some

items may over sell and future date of release shall be updated upon product

replenishment". We are sorry the consumer is upset about not getting the

merchandise from our company & hope they realize it was just a holiday

season rus h which resulted in product shortage.

Regards,

Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

'The respond from the store is a lie.The consumer was contacted via email on whether or not they would like to wait on replenishment or cancel the purchase. The consumer optioned to cancel said transaction and Americacameras.com honored the consumers request. 'They never contacted me and I called and waiting for 15 minutes and they told me it is cancelled after I send an email to them earlier to ask for status and I got an email stated it is cancelled.I was never offer or told it is on back order.This company not only lie but not a honest place to purchase online.I demand the Revdex.com to inform the public of their wrong doing.Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Americacameras.com sent an automated email notifying that the item ordered was not in stock also online status may be viewed on our website when logging in. The consumer may wait on product replenishment and our company shall notify via email when item is available to ship. Until then the online sale is canceled & no charges shall be placed on the account without consumer consent.Americacameras.com Customer Support

Sold me a broken camera and refused to accept the return. Continuously ignored my communication. Continuously used the phrase "you broke the camera'. Worst customer experience of my life.

Review: this exchange happened with my 18 yr old son using my credit card. with my approval. this was initially an on line order. they accepted an [redacted] card on the website for a set of camera + accessories for $619. then they called for another card saying that [redacted] was not accepted. the salesmen on the phone bundled an undefined set of items. the requested item was advertised on the web site as a camera set for $619. there were two more sales people involved. we were billed $799. we requested an itemization for approval. approval was not granted by us but the card was billed. I called to cancel the following day and they were unwilling to do so. I asked to be referred to a [redacted] xt [redacted]. he declined to refund the order. he repeatedly tried to continue to sell us even though I explained we were disappointed with the entire experience. he intends to refund some amount near apx $637. this is unacceptable. #1 I am not aware of ANY website that allows a consumer to enter an [redacted] card if vendor does not accept it. I believe it is part of strategy to "work the phone" #2 the language used was riddled with phrases like, "I'm going to throw in this and upgrade that" that is why we asked for a clear accounting of the items being billed for our review and approval. this was emailed without any itemization of costs with a total amount of $799. WE DID NOT APPROVE THIS OR RESPOND TO THIS EMAIL until after calling the vendor and telling them we decline to proceed with the order. there was an abusive tone. talking over me. offensive language used all the while continuing to sell us the benefits of purchasing through them and suggesting we compare costs at best buy!Desired Settlement: FULL REFUND. no restocking. no shipping. period.

Business

Response:

Dear Sir or Madam,The customer placed the online order with our company yesterday February [redacted] 2015 for a Canon T5I PACKAGE. Americacameras.com processed the order and received a call from the customer authorizing upgrades by adding an additional case, memory , and tripod. Our company added the additional items and billed the credit card accordingly. On Tuesday February [redacted] 2015 the customer mother calls in claiming she never authorized the purchase for her 17 year old son. Our company understood the consumers mothers concern and issued a full refund waving our policy fees.This order is canceled & refunding in full.Regards,Americacameras.com staff

Review: Tried purchasing a camera at set price around $225. Was later told by phone that it did not include a battery or charger. I was then billed an additional $75 for a battery, totaling $309.99 on Order# [redacted]. But, the same invoice exists with no mention of a battery or a charger. Despite being ordered on November [redacted], the camera has yet to be shipped. Therefore, a cancellation of the order and full refund should be easy and acceptable.Desired Settlement: The business should honor their original advertised price, but with holiday quickly approaching and little to no action has been taken already this is highly suspect of being accomplished.

Business

Response:

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with [redacted]. Our company received an online order submission by the consumer towards Panasonic FZ70 Digital Camera with Accessories totaling at $309.99. The consumer was later notified that our vendor had a delay towards merchandise release and he would not be able to get his order until the end of December. [redacted] agreed to keep the order active provided we give him a discount or bonus accessory. Our company agreed to get [redacted] a free carrying case for his camera since he was to wait on product delivery. After a week passed, [redacted] changed his mind & demanded our company refund his account immediately. As protocol our billing department adhered to [redacted] request & issued a full reimbursement of $309.99 on December [redacted] 2014. The confirmation transaction# of refund is [redacted] which detail a full refund of canceled transaction. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards, [redacted] Customer Support [redacted]

This business is a scam. I ordered a camera and then they did not process my ordered and told me it did not include a battery and wanted $89 extra for a battery.

Review: I ordered a video camera online. I called the company to see when it would be shipped. I was informed that I bought a "[redacted]" camera and not one made for the US. They told me it was stated in the description. It is not stated in the description. I have read it several times and had someone else read it to. No where in the description does it say it is a "[redacted]" version.

Anyway, the customer service agent tells me if I pay an additional $149.99 I can get the US version. I told them I would think about it.

After doing some research, that camera does come in a "[redacted]" and US version however the model number is different. The US version is HC-X920 and the [redacted] version is model HC-X920M. The camera on their website has a picture of the US version and the US model HC-X920. I bought the right camera. Now they won't sell it to me unless I pay $149.99 more.

Here is link to the product description. [redacted] I called the company back and asked to speak to a [redacted], the man was rude and hung up on me. Shortly thereafter I received an email stating my order was canceled. I never cancelled the order.Desired Settlement: I want the Panasonic HC-X920 Video Camera I ordered and paid for at the price I paid, $683. I do not want to pay an additional $149.99 to get the US version. I ordered and paid for the correct model/version on their website.

Business

Response:

Dear Sir or Madam,Americacameras.com is a London United Kingdom based company. All of our products are "imports" which are located overseas & this information is posted in our online policy. Imports are to be sold to the European market only, since they do not carry a USA Manufacturers warranty. As a courtesy our company offers USA counter parts which the manufacturer makes available. All imports & USA retails have significant differences hence a cost increase in some cases. It is at the consumers discretion on whether or not they will proceed in upgrading from an import to USA. Both products are on the website and we can not control consumers ordering products not specified for their region. Once we make a consumer aware he ordered incorrectly and recommend the appropriate product he was discontent & requested cancellation. No charges were placed onto the consumers account and transaction was canceled. We apologize for any misunderstanding and thank you for your patience with regards to this canceled order.Regards,Americacameras.com Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The website does not list two cameras. As you can see in the PDF, there is only one that comes up in the search. No where in the description does it say it is a [redacted] camera. Also, I just spoke with [redacted], your customer service rep, and he told me there was no way to get a US version. He said you only sell [redacted] cameras, no others. However your previous statement says you do and there are two on the website when there is clearly only one and customer service says that you do not sell US version cameras. The website, AmericaCameras.com is extremely misleading in its name and the fact there is a US telephone number, customer service is based in [redacted] and yet you do not sell American versions of any cameras on your website. The website does not clearly repersent its actual products.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir or Madam,Americacameras.com understands the consumers discontent, however our online website policy states we sell imports. The manufacturer offers products in "[redacted]" format which we advertise & sell on our website. If the consumer is interested in a "USA" model they must seek an authorized dealer from manufacturer which Americacameras.com is not nor advertises that we are.Regards,Support

Review: I ordered a camera lense Canon ef 50 mm f/2.5 compact macro lense online for a discounted price. Received email stating I must call to expedite and process my order. I call and the rep stated I ordered a video only lense and I needed the camera lense. I decided to cancel my order instead. Rep hung up on me. I called back, was put on hold, when rep answered I stated he hung up on me previously and I wanted to cancel. was placed back on hold without being answered.Desired Settlement: My order not to process and refund my credit card

Business

Response:

Dear Sir or Madam,Americacameras.com apologizes towards any poor experience which resulted in consumer dissatisfaction. According to our records the consumers purchase was towards a Canon 50mm lens which was processed by our company for a 7-10 day delivery. Upon order verification process the consumer was offered several order upgrades to enhance features that Canon offers. The consumer declined our order upgrades which were never applied to her account as requested and later she verbally canceled transaction afterwards. It is our normal company practice to offer order enhancement which in fact benefits the consumers purchase. All customer have an option to accept or decline order upgrades. In this case the consumer decline our offers & canceled her transaction. Americacameras.com complied with the consumers request & emailed a cancellation confirmation without any charges being placed at all.Regards,Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is unfortunate I had to make this contact for resolution to come.Sincerely, [redacted]

Review: In October 22014 I placed an online order with Americacameras.com for a camera package in the amount of $599.00. I received an e-mail back that my order had been received and would be processed and shipped. A few days later I received a message on my answering machine from Americacameras.com instructing me to call them back and that my order would not be placed until I called them. After several phone calls over the course of a few days someone finally answered the phone and told me they just wanted to make sure I was aware that the camera package I ordered was a "European" model. I was not aware of this and told them I did not want that. I was told they could adjust my order for a US model and that there would be a price adjustment of about $200 more. This was to be a wedding gift to my son for his upcoming destination wedding so I approved the price adjustment and was told the camera would be shipped out right away.

I did not receive the camera within the next few days and called my credit card company to see if the company had billed me. On 10/**/2014 I was billed for $779.98 by [redacted] ###-###-####.

I have sent Americacameras.com numerous e-mails regarding status of shipment and have tried calling them as well as Primotronix - I get no answer at either number.

To date I have not received the camera package that I ordered back in October.Desired Settlement: Full reimbursement to my credit card account.

Business

Response:

Americacameras.com was brought over by a company located in London UK in December of 2014. We are the new management for the online store & strongly suggest if the consumer did not receive merchandise after payment to contact his credit card. Since our company purchased the available domain name from [redacted] hosting provider as of December 2014 we have not charged this consumer nor released any merchandise on his behalf. Please review our contact us: [redacted]Regards,Customer Support

Review: On January [redacted] 2015 I called the company to inquire about purchasing a camera, as I had seen a camera I had been researching to buy for my mother as a birthday gift was listed at a great price. I spoke with an individual who identified himself as [redacted] on the phone, and he took my order. He said he would "throw in" 3 items, and give me an extended warranty. The order number [redacted] gave me over the phone was #[redacted]

The transaction was for $1,209.95

I received an itemized invoice via email on 1/**/15, as well as payment processing emails from America Cameras. They seemed very unprofessional and lacked any signature or business logos. To me this strange email caused me to look further into the organization.

On 2/*/15 I received an email that the purchase had shipped, to my mother's home. Upon receiving the item I contacted America cameras asking to return it, unopened.

I was informed that I could do so, and a full refund would be issued upon receipt of the returned item. An email was promptly sent to me with a shipping label via email. On 2/**/2015 the item was returned, via [redacted] priority 1 day mail to America Cameras [redacted].

As I had not received a refund for the item I called in late March to confirm that the item had been received. I spoke with [redacted], from America Cameras, and he confirmed that the package had been returned. He told me that my bank had taken thee $1,209.95 back. I checked with my bank, and they informed me that this was not the case, though they were looking into it for me.

On Tuesday, April [redacted] 2015 I called again to check with the company. I spoke with an individual who identified himself as [redacted], and he said that he would file the paperwork to have the money returned to my account. He hung up on me when I kindly wanted to confirm the procedure, and clarify a timetable for my refund. I called back, and [redacted] asked why I was calling back, calmly I began to ask for clarification, and was promptly hung up on again.Desired Settlement: All I wish is to have the $1,209.95 returned to me, just as I returned the unopened camera and items that were shipped. I was told when I spoke with a representative of this organization that he was a man of his word, and that he would do so, once the company received the returned item.

Business

Response:

Dear Sir or Madam,Our company delivered goods ordered by the consumer with all information submitted on our website. Once the package was received & utilized, the customer placed a dispute with there credit card which with-held funds from purchase. We emailed the consumer a prepaid return label to retrieve our merchandise back since the consumer with-held funds from placing a dispute with credit card. This matter is resolved since we never took the funds from the consumer, it is being held by there credit card which we have no control over.Sincerely,Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchandise was not 'utilized' as the company states in their response. They said to me that they would issue a full refund for the purchase price both over the phone, and in an email. The item was returned unopened, and receipt was confirmed both by the company over the phone and via the [redacted] tracking # that the package was sent with. The money was taken from my bank account and I have the bank records to prove that, if it is necessary. The money was never refunded by the company. I still have all of the emails saved in my inbox, with the invoice, payment verification, as well as the statement from the company that the refund would be issued in full. All of this was listed in great detail in my initial complaint. The unused merchandise was returned to the company, the money that they took from me has not been returned. All I ask is a refund for the full purchase price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Attached is a statement from my bank, the institution/card/account that I used to make the purchase on 1/**/2015. As the letter from my bank clearly states, the $1,209.98 has not been refunded into my account, nor did my banking institution ever take the money from America Cameras. That is why I reported this issue to the Revdex.com of New York. The camera was returned without use, but the refund has not been issued as was agreed upon by America Cameras. Additionally the Revdex.com has in their records the emails which confirms the order number from the transaction on 1/**/2015, as well as the payment confirmation from that date. The Revdex.com also has the email that was sent to me on 2/**/2015 in which America Cameras states that they plan to issue a full refund once the unused item was returned. America Cameras did receive the item both verbally to me on the phone, as has the [redacted] via the tracking # which I listed in the initial dispute. As I have stated, all that I wish is to have a full refund issued for the purchase price of this item, which America Cameras agreed upon to do on 2/**/2015.-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir or madam,Americacameras.com received a charge back dispute on the customer's behalf resulting in all funds being reimburse. We can not refund what was already taken from our account. For more information have the consumer contact their credit card company towards refund resolution.regards,Customer Support

Review: I ordered a video camera on-line through their website. I got a call a few days later stating that I had ordered the non-US version of the camera and I would need the US version. They also asked me to buy an extra battery, memory, etc. After adding in the additional items and shipping costs, the product price was significantly higher, but I continued the order. I was then told they had shipped the product via [redacted] and it would arrive within 7-10 days. I waited for 11 days and it had not arrived. I then called their customer service and was told that they had ordered the product from a Canon distributor and it was shipping from overseas and had not yet arrived on the mainland. They said it would arrive last Wednesday and should make it to my location by Friday (last week). On Thursday it had not yet arrived in the US (they said I would receive a [redacted] tracking number when it arrived), so I called their customer service again. They now said that the camera was held up in customs and was most likely stolen at customs. They then offered to cancel my order and provide a refund on my credit card. They stated that it would be back in my account that day or the next at the latest. That was yesterday. I have not yet received my refund today. I have filed a complaint with my credit card issuer, but they stated that they have to wait 20 days before they can return the funds to my account an process action against the supplier.Desired Settlement: I just want my credit card refund so I can get this camera from another vendor. I am very late with a project that needed this equipment.

Review: I ordered a camera from this company on 10/**/2014 and was sent an order acknowledgement with a total price of $375.25. I received an email the next day asking me to call and confirm the order. I did and was offered additional products (battery, charger, warranty) all of which I declined. On 10/** I was sent an invoice showing $529.99.

I have called and emailed the company several times since then asking for the amount to be charged and to get a shipping tracking number. They have provided neither. On 11/* I called again, and asked for the order to be cancelled.

I've emailed and called since then asking for confirmation and refund information. I have received neither a camera or refund.Desired Settlement: A refund of the amount of $529.99 that was charged to my card.

Business

Response:

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with Americacameras.com. Our company received an online order submission by the consumer Canon T3i Digital Camera with Accessories totaling at $529.99. The order was processed & our company forward transaction to our vendor merchant from overseas. Our vendor merchant billed the consumer’s credit card towards merchandise release. Due to a poor economy the merchant is no longer in business an unable to refund [redacted]’s credit card account. The customer was informed to contact his credit card & “Dispute” said transaction for full reimbursement purposes. He has called the phone support team which is outsourced and does not handle the billing of sales. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards,[redacted]