AmericaCameras.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The merchandise was not 'utilized' as the company states in their response. They said to me that they would issue a full refund for the purchase price both over the phone, and in an email. The item was returned unopened, and receipt was confirmed both by the company over the phone and via the [redacted] tracking # that the package was sent with. The money was taken from my bank account and I have the bank records to prove that, if it is necessary. The money was never refunded by the company. I still have all of the emails saved in my inbox, with the invoice, payment verification, as well as the statement from the company that the refund would be issued in full.  All of this was listed in great detail in my initial complaint. The unused merchandise was returned to the company, the money that they took from me has not been returned. All I ask is a refund for the full purchase price.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AmericaCameras.com regarding complaint ID [redacted].
They OWE me $2,039.00 !! for a returned Canon 6D Camera package that they received back by [redacted] on March **, 2016. They never...

responded about the returned camera and despite numerous calls from  me, they have not returned my money. Their business is a SCAM, SCAM, SCAM !!!Please do what you can for me, and WARN OTHER PEOPLE !Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by AmericaCameras.com regarding complaint ID [redacted].Sincerely,[redacted]

Americacameras.com was brought over by a company located in London UK in December of 2014. We are the new management for the online store & strongly suggest if the consumer did not receive merchandise after payment to contact his credit card. Since our company purchased the available domain name...

from [redacted] hosting provider as of December 2014 we have not charged this consumer nor released any merchandise on his behalf. Please review our contact us: [redacted]Regards,Customer Support

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with Americacameras.com. Our company received an online order submission by the consumer towards Nikon D7100...

Digital Camera with Accessories totaling at $698.00. The consumer was later notified that our company oversold on the Nikon D7100 camera and it will not be available until the end of December. No charges were placed on the consumer’s credit card with regards to this transaction. The consumer requested a cancellation of the order which Americacameras.com complied. The confirmation transaction# is [redacted] which is canceled & no charges placed at all on behalf of Americacameras.com. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards,[redacted]
[redacted]
[redacted]

To
whom it may concern,
This...

letter is in regards to an order placed by [redacted] on 11/**/2014
towards a Canon T3 digital camera body with Canon 85mm digital lens. The order
was processed by Americacameras.com on 12/**/2014 in which our warehouse
indicated there were no more Canon T3 digital camera bodies available. Due to
the holiday season some items may over sell, however Americacameras.com does
not charge the consumer unless an item ships. The consumer was contacted via
email on whether or not they would like to wait on replenishment or cancel the
purchase. The consumer optioned to cancel said transaction and
Americacameras.com honored the consumers request. As per our online policy
agreement which the consumer agreed to when submitting an order, "some
items may over sell and future date of release shall be updated upon product
replenishment". We are sorry the consumer is upset about not getting the
merchandise from our company & hope they realize it was just a holiday
season rus h which resulted in product shortage.
Regards,
Customer Support

I bought a camera. It said shipped 2 days later. 15 days passed by, I contacted them and they claimed they will investigate and shipped something today who knows what it will be and when it will arrive. I will return for sure.

Dear Sir or Madam,Americacameras.com apologizes towards any poor experience which resulted in consumer dissatisfaction. According to our records the consumers purchase was towards a Canon 50mm lens which was processed by our company for a 7-10 day delivery. Upon order verification process...

the consumer was offered several order upgrades to enhance features that Canon offers. The consumer declined our order upgrades which were never applied to her account as requested and later she verbally canceled transaction afterwards. It is our normal company practice to offer order enhancement which in fact benefits the consumers purchase. All customer have an option to accept or decline order upgrades. In this case the consumer decline our offers & canceled her transaction. Americacameras.com complied with the consumers request & emailed a cancellation confirmation without any charges being placed at all.Regards,Customer Support

Dear Sir or Madam,The customer placed the online order with our company yesterday February [redacted] 2015 for a Canon T5I PACKAGE. Americacameras.com processed the order and received a call from the customer authorizing upgrades by adding an additional case, memory , and tripod. Our company added...

the additional items and billed the credit card accordingly. On Tuesday February [redacted] 2015 the customer mother calls in claiming she never authorized the purchase for her 17 year old son. Our company understood the consumers mothers concern and issued a full refund waving our policy fees.This order is canceled & refunding in full.Regards,Americacameras.com staff

Dear Sir or Madam,Americacameras.com is under new management, the domain was purchased recently. Our company never billed your credit card nor received any form of payment regarding your transaction. The order was processed by a merchant that is no longer in business & sold the company's domain name. If your truly seeking reimbursement, please call your credit card so they may refund your account. RegardsSupport

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with [redacted]. Our company received an online order submission by the consumer towards Panasonic...

FZ70 Digital Camera with Accessories totaling at $309.99. The consumer was later notified that our vendor had a delay towards merchandise release and he would not be able to get his order until the end of December. [redacted] agreed to keep the order active provided we give him a discount or bonus accessory. Our company agreed to get [redacted] a free carrying case for his camera since he was to wait on product delivery. After a week passed, [redacted] changed his mind & demanded our company refund his account immediately. As protocol our billing department adhered to [redacted] request & issued a full reimbursement of $309.99 on December [redacted] 2014. The confirmation transaction# of refund is [redacted] which detail a full refund of canceled transaction. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards, [redacted] Customer Support [redacted]

Dear Sir or Madam,Americacameras.com is a wholesale company that offers brand new merchandise at low pricing. The consumer ordered a Nikon D5100 camera body with Nikon 18-55mm lens with our company on February [redacted] 2015. Upon order processing the consumer contacted our company with inquires...

about the product. our sales representative made the consumer aware that her order was a whole sale model without any accessories. The representative also demonstrated a complete camera package for the same camera was on our site as well. This Nikon D5100 camera package had all accessories which the consumer assumes her original order contained. Nowhere on Americacameras.com website did we advertise Nikon D5100 camera ordered by the consumer accompanied anything other than camera body & lens. Once our company confirmed there were no accessories the consumer became irate and demanded her order canceled in which we complied.  There were no bait & switch tactics just a misunderstanding which Americacameras.com apologizes for making a consumer dissatisfied. As of this day there are no active orders for the consumer behalf with our company at all.Thank you for your interest in Americacameras.com**Please note the pictures submitted are screen shots from our competitors which have nothing to do with our company at all**Regards,Customer Service Staff

Dear Sir or madam,Americacameras.com received a charge back dispute on the customer's behalf resulting in all funds being reimburse. We can not refund what was already taken from our account. For more information have the consumer contact their credit card company towards refund resolution.regards,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The website does not list two cameras. As you can see in the PDF, there is only one that comes up in the search. No where in the description does it say it is a [redacted] camera. Also, I just spoke with [redacted], your customer service rep, and he told me there was no way to get a US version. He said you only sell [redacted] cameras, no others. However your previous statement says you do and there are two on the website when there is clearly only one and customer service says that you do not sell US version cameras. The website, AmericaCameras.com is extremely misleading in its name and the fact there is a US telephone number, customer service is based in [redacted] and yet you do not sell American versions of any cameras on your website. The website does not clearly repersent its actual products.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 'The respond from the store is a lie.The consumer was contacted via email on whether or not they would like to wait on replenishment or cancel the purchase. The consumer optioned to cancel said transaction and Americacameras.com honored the consumers request. 'They never contacted me and I called and waiting for 15 minutes and they told me it is cancelled after I send an email to them earlier to ask for status and I got an email stated it is cancelled.I was never offer or told it is on back order.This company not only lie but not a honest place to purchase online.I demand the Revdex.com to inform the public of their wrong doing.Regards,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Dear Sir or Madam,Americacameras.com understands the consumers discontent, however our online website policy states we sell imports. The manufacturer offers products in "[redacted]" format which we advertise & sell on our website. If the consumer is interested in a "USA" model they must seek an authorized dealer from manufacturer which Americacameras.com is not nor advertises that we are.Regards,Support

Review: I bought a camera here as a gift for my family back in September. The payment wasn't processed until mid-October when I came back from my trip. After seeing the charge in my bank statement, I called them and canceled my order. They told me that I should get my money back in 8-10 business days. After two weeks, I still haven't received the refund amount yet. I called them again, and the service rep told me that they needed extra days to get the item back first before they can issue a refund for me. Fair, I waited for a couple more weeks. Still haven't seen anything in my bank account, I contacted them again and this time I learned that they just got hacked and will send me refund through a bank check. It should arrive at my place on 12/** the latest. I reached out to them again on 12/**, and the service rep INTENTIONALLY hung up on me for three times.Desired Settlement: I want an explanation and my money back ASAP

Consumer

Response:

At this time, I have not been contacted by AmericaCameras.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Dear Sir or Madam, This letter is in regards to the transaction order # [redacted] with Americacameras.com. Our company received an online order submission by the consumer Digital Camera with Accessories totaling at $1499.00. The order was processed & our company forward transaction to our vendor merchant from overseas. Our vendor merchant billed the consumer’s credit card towards merchandise release. Due to a poor economy the merchant is no longer in business an unable to refund [redacted]’s credit card account. The customer was informed to contact his credit card & “Dispute” said transaction for full reimbursement purposes. She has called the phone support team which is outsourced and does not handle the billing of sales. We appreciate the customer’s patience in regards to this online transaction and shall strive to improve consumer relations going forward. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I wasn't informed by any party in any mean to make a dispute claim at all. The answer, I received, was that your company's bank account got hacked, and your company will send me a bank check for the full refund within 2 to 3 weeks. It didn't happen. Secondly, there was no clear resolution or actionable item for me to retrieve my refund in the response. Additionally, there is no contact information or instruction provided on how to communicate with the vendor. Also, instructing me to file a claim with my bank isn't a resolution. For your information, I did make a claim with my bank (Union Bank of California). They told me that there is no guarantee for the process of pursuing recovery, and it can be time-consuming. Ultimately, the business's response does not resolve my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir or Madam,Americacameras.com is under new management, the domain was purchased recently. Our company never billed your credit card nor received any form of payment regarding your transaction. The order was processed by a merchant that is no longer in business & sold the company's domain name. If your truly seeking reimbursement, please call your credit card so they may refund your account. RegardsSupport

Review: I ordered digital camera Sony HX400v online on 10/*/14.

[redacted] charged my credit card account on 10/**/14. It was right advertised amount $389.00.

I called to customer service to have status of my order on 10/**/14; 10/**/14; 11/**/14. Customer service representatives every time told me that they are waiting the order from over sea, that is why it take too long.

Last time on 11/**/14 I asked them to cancel my order. They said - No problem, your order will be canceled right away and you will get 100% of your money at your credit card account in the next 5 to 10 business days. Then I called on 11/**/14 to confirm that my order were canceled. Representative confirmed it by phone. I called back on 11/**/14, because I did no get my money back. I called again on 11/**/14 - they still assured me that order is canceled, it takes 10 to 17 business days to return money back. I am checking my credit card account every other day - there is no $389.00 credited to my account from AmericaCameras.com or [redacted]. Today is December [redacted], 2014.7Desired Settlement: First time I am dealing with so irresponsible organization and customer service who is simply lying to their customers.

Please help to refund money to my credit card account as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are a company in Mexico City, last October [redacted], in a supposedly 3 day sale, I bought a camera, two lenses and a bunch of (overpriced) accesories I felled over the bait and switch on the phone from this store. Everything went "ok" until we paid by wire transfer. Next day store was closed, I gave reasonable doubt as it turned out to be because of a long holiday ending on October [redacted] which other stores like bhphoto&video, also followed. So I waited. After that, it has all been long distance phone calls with long waits between 10-30 minutes with responses full of promises on the phone, and no responses on the e-mail, I have been told I would receive my tracking information on my email. I did not. I posted a complaint in my order status. And kept on calling, my message was deleted as a result of one of those calls. On October [redacted], I got a tracking over the phone from [redacted], unless I asked several times -and was granted because of the amount and "sale" offerings- to use [redacted] for the shipping. Next day [redacted] reported tracking number as DELIVERED in BROOKLYN, NY. As I have said, I am in Mexico City. I called again and I was told there had been an error and that my order was returned but that they would re-send it, that I should have new tracking yesterday November [redacted]. I did not receive it. I called today, upon hearing my name I was hanged up the phone. I called back. After the always 10 minute wait, a guy answered, I said I am missing my tracking number and explained myself a bit. Waited a little bit with music, then I was told the warehouse made an error and that I should receive a tracking within an hour. It is now almost 3 hours past and have no tracking, yet again. In that time I have checked numerous ranking websites (I should have checked before), like t[redacted], t[redacted] and [redacted] forums and learned these guys are a fraud, that if you ever get your goods you pay from them, they will be refurbished or defective with no warranties whatsoever, that they make their own reviews in the popular ranking sites and/or pay for them (upfront from thefind), that they go with other names and other addresses in [redacted] where they are a known fake site. So, we want to know no more and need our money back, 6400 USD, no interest in any settling. And I do not intend to pay a restock fee as items were not even shipped. I have just let them know through a message in my order status on their web site and on an e-mail, that I am cancelling my order due to failing in shipment, in customer service and in remaking an invoice with itemized pricing, and that we need a refund.Desired Settlement: All the money back