This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we have been able to discuss the issue Due to the situation, we are very limited on the assistance that we can provide but will be more than happy to accommodate [redacted] with any document relating to her account that she would like We are in the process of making sure her account is reporting accurately and should have that accomplished in the next few days We also sent her by overnight mail a copy of her transaction history and information on how interest was calculated on her account We are always available for questions and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The American Credit Acceptance was not willing to do anything to solve this problem but only made excuses I have not receive a refund nor all my property from the vehicle and they are still in breach of the contract Regards, [redacted] ***
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to review the account with her She requested a copy of the contract and transaction history which we sent by overnight mail We also provided some information on simple interest loans to help her better understand her loan with us In addition, we also provided an accommodation that she requested and have since received it back and have processed the document We do appreciate the customer’s business and look forward to working with her in the future If she needs further assistance, I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and have been able to discuss the matter with herACA has fully complied with the laws of the state of [redacted] In this case, there was not a specific written notice that was required to be sentAfter speaking with [redacted] ***, we have a better understanding of her situation and will be more than willing to work with her as much as possibleWe also provided her with a number that she requested for one of our third party vendorsWe do appreciate [redacted] ***’s business and hope to have a productive relationship going forwardIf she has any future questions, she can call me at [redacted] or [redacted] If unable to reach me, our main number is [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to discuss the situation Unfortunately, at this time, we are unable to make the change to the credit history that the customer was requesting Upon review of the situation, we found our reporting to be accurate in its current state We do appreciate the customer business and hope one day to have her as a customer again We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to resolve the issue While not able to make any changes to the reporting as requested, we were able to discuss the status of the account and assured her that her excellent payment history is being reported accurately We appreciate the customer’s business and would welcome doing business with her in the future We do apologize for the service that she received and will be available if she has any additional questions or comments We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we were able to discuss the situation We had offered a reasonable accommodation in an attempt to resolve the problem and the customer determined the contract requirements were unaffordable at this time We are however, available to assist him with collecting his personal property If he has any additional questions, I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] *** with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] *** and have been able to resolve the issue We have provided an accommodation which was agreeable to the customer We do appreciate the customer’s business and hope to do business with him again in the future If there is anything else that he needs, he can contact me at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone and email to [redacted] , and we appear to have missed her return calls If she would give us a call at her convenience, we would be happy to discuss the situation I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would have liked to have a full refund of $that I paid to get my things back that were removed from my vehicle prematurely but I think the company did more than enough to help me in this matter and it has currently been resolved Thank you Revdex.com and American Credit Acceptance with your assistance in this matter Regards, [redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] and we have been able to resolve the issue We have made an accommodation that is satisfactory to the customer We appreciate the customer willingness to work with us to resolve the problem and will be available if he has any future questions We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to resolve the issue We were able to provide a couple of accommodations which were satisfactory to [redacted] We do appreciate her business and apologize for the confusion this situation has caused If she has any additional questions, we can be reached at [redacted] or [redacted] [redacted] ***s Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we are working to resolve the issue Currently, [redacted] has possession of the vehicle We have provided accommodations which assisted her with getting the vehicle back and are waiting for her to return a signed Deferment Agreement to complete the process We apologize for the confusion this situation has caused and believe better communication between the customer and ACA will resolve any future issues We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the BBB case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to resolve the issue. We are in the process of confirming if the customer... has regained possession of her vehicle as requested in the desired settlement section of the complaint. We apologize for the confusion this situation has caused and appreciate the customer’s business. If she has any additional questions, now or in the future, I can be reached at [redacted] or [redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we have been unable to reach her We have received a message from her and an email, but would like to speak with her in person if possible We have sent her information on how to calculate interest on a simple interest contract as well as a transaction history outlining the payments that have been applied to the account [redacted] has an excellent history with us and we do appreciate her business We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA has reached out by phone to
*** *** and we have been able to discuss the specifics of her
situation. We had sent out the appropriate information and were able to
provide copies and verification that the postal service attempted to deliver
those documents. We apologize for the confusion she experienced
when speaking with our agents and at this time would like to offer an
accommodation that may help her situation. If she has any
additional questions, I can be reached at *** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA has reached out by phone to *** ***, and we have been able to discuss the issue. The
customer
has requested that she be allowed to resume making her regular monthly
payments. We let her know that that her account status would remain the
same as it was on 7/30/14. We could accept regular monthly payments after
a second lump sum payment is made on 2/21/15. We apologized for the
confusion this situation has caused and will be available if the customer has
any further questions We can be reached at 864-*** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***
ACA has reached out by phone to *** ***, and we have been able to discuss the issue. We apologize
that
*** *** made a trip to the auction house when his vehicle was located
elsewhere. Based on our research into the matter, we show that we did ask
him to call ahead and set an appointment. We were able to make an
accommodation for the customer, leaving his next payment due for 3/15/15.
If he has any additional questions, we can be reached at *** or ***.
*** ***
Customer Relations
Manager
American Credit Acceptance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have been dealing with this same issue for months nowI demand compensation for my time dealing with this when it should have been takin care of the first time I called and faxed required documents. This should not take months to resolve
Regards,
*** ***
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by*** *** with the Revdex.com case number ***.
ACA has reached out by phone to *** ***, and we have been able to resolve the issue. We have confirmed that
the requested title information was received by the *** DMV on 11/5/by overnight mail. They will then forward it to the customer in the envelope we have provided by regular mail. We apologize for the confusion that this situation has caused and will be available for any questions the customer may have. I can be reached at*** or ***
*** ***
Customer Relations Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we have been able to discuss the issue Due to the situation, we are very limited on the assistance that we can provide but will be more than happy to accommodate [redacted] with any document relating to her account that she would like We are in the process of making sure her account is reporting accurately and should have that accomplished in the next few days We also sent her by overnight mail a copy of her transaction history and information on how interest was calculated on her account We are always available for questions and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The American Credit Acceptance was not willing to do anything to solve this problem but only made excuses I have not receive a refund nor all my property from the vehicle and they are still in breach of the contract Regards, [redacted] ***
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to review the account with her She requested a copy of the contract and transaction history which we sent by overnight mail We also provided some information on simple interest loans to help her better understand her loan with us In addition, we also provided an accommodation that she requested and have since received it back and have processed the document We do appreciate the customer’s business and look forward to working with her in the future If she needs further assistance, I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and have been able to discuss the matter with herACA has fully complied with the laws of the state of [redacted] In this case, there was not a specific written notice that was required to be sentAfter speaking with [redacted] ***, we have a better understanding of her situation and will be more than willing to work with her as much as possibleWe also provided her with a number that she requested for one of our third party vendorsWe do appreciate [redacted] ***’s business and hope to have a productive relationship going forwardIf she has any future questions, she can call me at [redacted] or [redacted] If unable to reach me, our main number is [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to discuss the situation Unfortunately, at this time, we are unable to make the change to the credit history that the customer was requesting Upon review of the situation, we found our reporting to be accurate in its current state We do appreciate the customer business and hope one day to have her as a customer again We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we were able to resolve the issue While not able to make any changes to the reporting as requested, we were able to discuss the status of the account and assured her that her excellent payment history is being reported accurately We appreciate the customer’s business and would welcome doing business with her in the future We do apologize for the service that she received and will be available if she has any additional questions or comments We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we were able to discuss the situation We had offered a reasonable accommodation in an attempt to resolve the problem and the customer determined the contract requirements were unaffordable at this time We are however, available to assist him with collecting his personal property If he has any additional questions, I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] *** with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] *** and have been able to resolve the issue We have provided an accommodation which was agreeable to the customer We do appreciate the customer’s business and hope to do business with him again in the future If there is anything else that he needs, he can contact me at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone and email to [redacted] , and we appear to have missed her return calls If she would give us a call at her convenience, we would be happy to discuss the situation I can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would have liked to have a full refund of $that I paid to get my things back that were removed from my vehicle prematurely but I think the company did more than enough to help me in this matter and it has currently been resolved Thank you Revdex.com and American Credit Acceptance with your assistance in this matter Regards, [redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] and we have been able to resolve the issue We have made an accommodation that is satisfactory to the customer We appreciate the customer willingness to work with us to resolve the problem and will be available if he has any future questions We can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to resolve the issue We were able to provide a couple of accommodations which were satisfactory to [redacted] We do appreciate her business and apologize for the confusion this situation has caused If she has any additional questions, we can be reached at [redacted] or [redacted] [redacted] ***s Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we are working to resolve the issue Currently, [redacted] has possession of the vehicle We have provided accommodations which assisted her with getting the vehicle back and are waiting for her to return a signed Deferment Agreement to complete the process We apologize for the confusion this situation has caused and believe better communication between the customer and ACA will resolve any future issues We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the BBB case number [redacted] ACA has reached out by phone to [redacted] , and we have been able to resolve the issue. We are in the process of confirming if the customer... has regained possession of her vehicle as requested in the desired settlement section of the complaint. We apologize for the confusion this situation has caused and appreciate the customer’s business. If she has any additional questions, now or in the future, I can be reached at [redacted] or [redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] ***, and we have been unable to reach her We have received a message from her and an email, but would like to speak with her in person if possible We have sent her information on how to calculate interest on a simple interest contract as well as a transaction history outlining the payments that have been applied to the account [redacted] has an excellent history with us and we do appreciate her business We are available for any questions she may have and can be reached at [redacted] or [redacted] [redacted] Customer Relations Manager American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA has reached out by phone to
*** *** and we have been able to discuss the specifics of her
situation. We had sent out the appropriate information and were able to
provide copies and verification that the postal service attempted to deliver
those documents. We apologize for the confusion she experienced
when speaking with our agents and at this time would like to offer an
accommodation that may help her situation. If she has any
additional questions, I can be reached at *** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***.
ACA has reached out by phone to *** ***, and we have been able to discuss the issue. The
customer
has requested that she be allowed to resume making her regular monthly
payments. We let her know that that her account status would remain the
same as it was on 7/30/14. We could accept regular monthly payments after
a second lump sum payment is made on 2/21/15. We apologized for the
confusion this situation has caused and will be available if the customer has
any further questions We can be reached at 864-*** or ***
*** ***
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by *** *** with the Revdex.com case number ***
ACA has reached out by phone to *** ***, and we have been able to discuss the issue. We apologize
that
*** *** made a trip to the auction house when his vehicle was located
elsewhere. Based on our research into the matter, we show that we did ask
him to call ahead and set an appointment. We were able to make an
accommodation for the customer, leaving his next payment due for 3/15/15.
If he has any additional questions, we can be reached at *** or ***.
*** ***
Customer Relations
Manager
American Credit Acceptance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have been dealing with this same issue for months nowI demand compensation for my time dealing with this when it should have been takin care of the first time I called and faxed required documents. This should not take months to resolve
Regards,
*** ***
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by*** *** with the Revdex.com case number ***.
ACA has reached out by phone to *** ***, and we have been able to resolve the issue. We have confirmed that
the requested title information was received by the *** DMV on 11/5/by overnight mail. They will then forward it to the customer in the envelope we have provided by regular mail. We apologize for the confusion that this situation has caused and will be available for any questions the customer may have. I can be reached at*** or ***
*** ***
Customer Relations Manager
American Credit Acceptance