ACA makes courtesy collection calls and will not leave a message when we feel it is inappropriate to do so. Please find attached copies of the Notices of Right to Cure which were mailed to Ms. [redacted] and the co-buyer via certified mail on May 10, 2017. We are available by phone or email if Ms. [redacted] has any questions or would like to check the status of her account. Our phone number is 866-[redacted] and our email address is [redacted].com. ACA follows the terms of the contract signed by the customer and will be happy to provide a copy if needed.
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by [redacted]. ACA apologizes for the confusion this situation has caused and...
appreciated Ms. [redacted]’s business. It appears the conflict was due to the amount of the payoff received from the dealer. The account currently has a zero balance and was paid as agreed. If Ms. [redacted] should have any future questions. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the situation with Ms. [redacted] and apologize for any confusion this situation may have caused. We...
appreciate her business and will be available should she have any questions. She can get in touch with Freda H[redacted] or she can call me at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and have not been able to get in contact with him. ...
If
he would like, he can reach us at [redacted] or [redacted]
to discuss his complaint. We do appreciate his business and look forward
to speaking with him.
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]
ACA has reached out by phone to [redacted], and we have been able to resolve the issue. We...
apologize
for the confusion this situation has caused and have been able to correct the
problem. We do appreciate [redacted] business and will be available
for any addition questions that she may have. We can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone and email to [redacted], and we appear to have missed her return calls. If...
she would give us a call at her convenience, we would be happy to discuss the situation. I can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted]
ACA has reached out by phone to
[redacted], and have been able to resolve the issue. We reviewed...
the
situation and were able to make two different accommodations for [redacted]
that satisfied the situation. We appreciate his business and apologize
for the frustration this situation may have caused. If he has any
additional questions, we can be reached us at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by Ms. [redacted]. We apologize if there was any confusion surrounding the...
payoff. ACA applied the check when received from the dealer and has waived the small balance as a courtesy. ACA does appreciate the customer’s business and will be available if she has any questions, we can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
ACA has reviewed the Transunion credit reporting and have found the information in the report to be accurate. We will send Ms. [redacted] a copy of the history we are reviewing by secured email so she can compare it to the report she has obtained. The report we are reviewing does not include any payment information and comes directly from Transunion. We look forward to resolving this matter.
This is to serve
as a formal response by American Credit Acceptance, LLC (“ACA”) to the
complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached
out by phone to [redacted] and we have been able to review the issue. We apologize...
that the situation occurred and appreciate
[redacted] bring it to our attention. We
do value his business and take complaints very seriously. If he has any additional questions now, or in
the future, we can be reached at [redacted] or [redacted]
[redacted]
Customer
Relations Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we need some additional assistance from her to resolve...
the
problem. [redacted] has submitted bank statements which are not
verifying that payments had been made. We are more than willing to review
any information that she can provide. We are also happy to speak with her
bank on a conference call to help solve this problem if needed. We do
appreciate the customer’s business and look forward to working with her to
resolve this issue. I can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reached out by phone to Mr. [redacted], and have been unable to reach him. ACA apologizes that Mr. [redacted]...
did not receive the requested returned phone call. We definitely appreciate his business and want to answer any questions he may have. If he would like, he can call me at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with
the Revdex.com case number [redacted]
ACA has reached out by phone to [redacted] and we
have been able to discuss the...
situation. The issue involves a vehicle
warranty claim where the warranty company is requiring additional information
before they are willing to make a decision on whether they would be approving
or denying the repair claim. Based on the information they had received
from the customer’s mechanic, they
determined that they did not have enough information to make the
evaluation. Also, due to the situation with the vehicle, ACA is
willing to discuss settling the account to resolve the problem. If the customer
has further questions, we can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reached out by phone to Mr. [redacted], and spoke to him once, but have not been able to get him back on...
the phone. ACA was sorry to hear Mr. [redacted] was in an accident with the vehicle financed by ACA. When this type of situation occurs, monthly payments are still due on the account even though insurance is pending. In some cases, the primary insurance, GAP insurance, and refunds from ancillary products are not enough to pay out the contract. Reasons vary, but late fees and additional interest accrued due to late payments are the main reasons a small balance sometimes remains on a loan, even after GAP coverage has been applied. In this situation, a settlement offer was proposed and accepted by Mr. [redacted]. The settlement offer is still valid and is set to expire 7/1/2017. If Mr. [redacted] is still interested in the settlement or needs some additional time, ACA is more than willing to make adjustments as needed. We do appreciate his business and will be available if he has any additional question. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we have been able to resolve the issue. We were...
able
to discuss the account in detail. We have also answered the questions [redacted] presented and reviewed with him how interest accrues on his account.
We are also going to send him a copy of his transaction history and some
additional information pertaining to simple interest loans. We appreciate
his business and will be available if he has any additional questions. We
can be reached at [redacted] or [redacted]
[redacted]
Customer Relations
Manager
American Credit Acceptance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by [redacted]. ACA has contacted [redacted] Services...
concerning the matter and they also agreed to delete the trade line on their end. We apologize for the confusion this situation has caused. If she should have any future questions. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we were able to resolve the issue. While not...
able to make
any changes to the reporting as requested, we were able to discuss the status
of the account and assured her that her excellent payment history is being
reported accurately. We appreciate the customer’s business and would
welcome doing business with her in the future. We do apologize for the
service that she received and will be available if she has any additional
questions or comments. We can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number[redacted].
ACA has reached out by phone to [redacted], and have been able to speak to her. We appreciate her willingness...
to provide information to help us work out the problem. We also provided accommodations which contributed to resolving the issue. ACA appreciates her business, suggestions, and apologizes for any confusion this situation may have caused. If we can help her with anything further, we can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance
Credit does not stop reporting once an account is charged off, paid, or settled. The credit reporting accurately reflects the history of the account.
ACA makes courtesy collection calls and will not leave a message when we feel it is inappropriate to do so. Please find attached copies of the Notices of Right to Cure which were mailed to Ms. [redacted] and the co-buyer via certified mail on May 10, 2017. We are available by phone or email if Ms. [redacted] has any questions or would like to check the status of her account. Our phone number is 866-[redacted] and our email address is [redacted].com. ACA follows the terms of the contract signed by the customer and will be happy to provide a copy if needed.
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by [redacted]. ACA apologizes for the confusion this situation has caused and...
appreciated Ms. [redacted]’s business. It appears the conflict was due to the amount of the payoff received from the dealer. The account currently has a zero balance and was paid as agreed. If Ms. [redacted] should have any future questions. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the situation with Ms. [redacted] and apologize for any confusion this situation may have caused. We...
appreciate her business and will be available should she have any questions. She can get in touch with Freda H[redacted] or she can call me at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and have not been able to get in contact with him. ...
If
he would like, he can reach us at [redacted] or [redacted]
to discuss his complaint. We do appreciate his business and look forward
to speaking with him.
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]
ACA has reached out by phone to [redacted], and we have been able to resolve the issue. We...
apologize
for the confusion this situation has caused and have been able to correct the
problem. We do appreciate [redacted] business and will be available
for any addition questions that she may have. We can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone and email to [redacted], and we appear to have missed her return calls. If...
she would give us a call at her convenience, we would be happy to discuss the situation. I can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted]
ACA has reached out by phone to
[redacted], and have been able to resolve the issue. We reviewed...
the
situation and were able to make two different accommodations for [redacted]
that satisfied the situation. We appreciate his business and apologize
for the frustration this situation may have caused. If he has any
additional questions, we can be reached us at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by Ms. [redacted]. We apologize if there was any confusion surrounding the...
payoff. ACA applied the check when received from the dealer and has waived the small balance as a courtesy. ACA does appreciate the customer’s business and will be available if she has any questions, we can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
ACA has reviewed the Transunion credit reporting and have found the information in the report to be accurate. We will send Ms. [redacted] a copy of the history we are reviewing by secured email so she can compare it to the report she has obtained. The report we are reviewing does not include any payment information and comes directly from Transunion. We look forward to resolving this matter.
This is to serve
as a formal response by American Credit Acceptance, LLC (“ACA”) to the
complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached
out by phone to [redacted] and we have been able to review the issue. We apologize...
that the situation occurred and appreciate
[redacted] bring it to our attention. We
do value his business and take complaints very seriously. If he has any additional questions now, or in
the future, we can be reached at [redacted] or [redacted]
[redacted]
Customer
Relations Manager
American Credit Acceptance
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we need some additional assistance from her to resolve...
the
problem. [redacted] has submitted bank statements which are not
verifying that payments had been made. We are more than willing to review
any information that she can provide. We are also happy to speak with her
bank on a conference call to help solve this problem if needed. We do
appreciate the customer’s business and look forward to working with her to
resolve this issue. I can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reached out by phone to Mr. [redacted], and have been unable to reach him. ACA apologizes that Mr. [redacted]...
did not receive the requested returned phone call. We definitely appreciate his business and want to answer any questions he may have. If he would like, he can call me at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal response by American Credit
Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with
the Revdex.com case number [redacted]
ACA has reached out by phone to [redacted] and we
have been able to discuss the...
situation. The issue involves a vehicle
warranty claim where the warranty company is requiring additional information
before they are willing to make a decision on whether they would be approving
or denying the repair claim. Based on the information they had received
from the customer’s mechanic, they
determined that they did not have enough information to make the
evaluation. Also, due to the situation with the vehicle, ACA is
willing to discuss settling the account to resolve the problem. If the customer
has further questions, we can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reached out by phone to Mr. [redacted], and spoke to him once, but have not been able to get him back on...
the phone. ACA was sorry to hear Mr. [redacted] was in an accident with the vehicle financed by ACA. When this type of situation occurs, monthly payments are still due on the account even though insurance is pending. In some cases, the primary insurance, GAP insurance, and refunds from ancillary products are not enough to pay out the contract. Reasons vary, but late fees and additional interest accrued due to late payments are the main reasons a small balance sometimes remains on a loan, even after GAP coverage has been applied. In this situation, a settlement offer was proposed and accepted by Mr. [redacted]. The settlement offer is still valid and is set to expire 7/1/2017. If Mr. [redacted] is still interested in the settlement or needs some additional time, ACA is more than willing to make adjustments as needed. We do appreciate his business and will be available if he has any additional question. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we have been able to resolve the issue. We were...
able
to discuss the account in detail. We have also answered the questions [redacted] presented and reviewed with him how interest accrues on his account.
We are also going to send him a copy of his transaction history and some
additional information pertaining to simple interest loans. We appreciate
his business and will be available if he has any additional questions. We
can be reached at [redacted] or [redacted]
[redacted]
Customer Relations
Manager
American Credit Acceptance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted]. ACA has reviewed the complaint submitted by [redacted]. ACA has contacted [redacted] Services...
concerning the matter and they also agreed to delete the trade line on their end. We apologize for the confusion this situation has caused. If she should have any future questions. We can be reached at 864-[redacted] or [redacted].com. Keith K[redacted] Customer Experience Manager
This is to serve as a formal
response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by
[redacted] with the Revdex.com case number [redacted].
ACA has reached out by phone to
[redacted], and we were able to resolve the issue. While not...
able to make
any changes to the reporting as requested, we were able to discuss the status
of the account and assured her that her excellent payment history is being
reported accurately. We appreciate the customer’s business and would
welcome doing business with her in the future. We do apologize for the
service that she received and will be available if she has any additional
questions or comments. We can be reached at [redacted] or [redacted].
[redacted]
Customer Relations
Manager
American Credit Acceptance
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number[redacted].
ACA has reached out by phone to [redacted], and have been able to speak to her. We appreciate her willingness...
to provide information to help us work out the problem. We also provided accommodations which contributed to resolving the issue. ACA appreciates her business, suggestions, and apologizes for any confusion this situation may have caused. If we can help her with anything further, we can be reached at [redacted] or [redacted]
[redacted]
Customer Relations Manager
American Credit Acceptance