This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] and have been able to resolve the issue. ACA had submitted the information...
to the three Credit Reporting Agencies (CRAs) to whom ACA reports as we had agreed. However, but the information was not updated properly by two of the CRAs. A second request to make a correction has been submitted, and ACA will verify it has been completed. We apologize for the inconvenience this situation has caused and will be available for any future questions. We can be reached at [redacted] or [redacted] [redacted]
American Credit Acceptance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
ACA was able to reach the customer and provided a solution that was satisfactory to Ms. [redacted]. She was also provided with my direct line should she have any questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The last letter/correspondence that I sent to ACA about the interest reduction that I never received was in July 2015. When I called about why the interest rate reduction was never applied to my account, according to my car payment statements, the interest was never reduced from August 2012-January 2013. The customer service representative told me that they could not go back that far and make the adjustments to my account due to end-of-year accounting and IRS reporting purposes. I never received the interest rate reduction, so why didn't anyone reduce it when the notice was initially given to them? My car payment statements always reflected the same amounts.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is to serve as a formal response by American Credit Acceptance, LLC (“ACA”) to the complaint filed by [redacted] with the Revdex.com case number [redacted] ACA has reached out by phone to [redacted] and have been able to resolve the issue. ACA had submitted the information...
to the three Credit Reporting Agencies (CRAs) to whom ACA reports as we had agreed. However, but the information was not updated properly by two of the CRAs. A second request to make a correction has been submitted, and ACA will verify it has been completed. We apologize for the inconvenience this situation has caused and will be available for any future questions. We can be reached at [redacted] or [redacted] [redacted]
American Credit Acceptance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We were able to speak with her and hopefully she will get us the information we need so that we will be able to assist her. Thanks,[redacted]
ACA was able to reach the customer and provided a solution that was satisfactory to Ms. [redacted]. She was also provided with my direct line should she have any questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The last letter/correspondence that I sent to ACA about the interest reduction that I never received was in July 2015. When I called about why the interest rate reduction was never applied to my account, according to my car payment statements, the interest was never reduced from August 2012-January 2013. The customer service representative told me that they could not go back that far and make the adjustments to my account due to end-of-year accounting and IRS reporting purposes. I never received the interest rate reduction, so why didn't anyone reduce it when the notice was initially given to them? My car payment statements always reflected the same amounts.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]