American Dream Home Improvement

Complaint: [redacted] I am rejecting this response because: you never showed upVery nice of you guys not to show up or callI'm ready for you to just delete my card information and start charging me for the leaking roof you lied about to provide meNothing but negative from this company Sincerely, [redacted]

American Dream Home Improvement has been in constant communication for a resolution regarding the referenced matter that occurred at the property and our office is continuing to work thoroughly with Mr [redacted] to complete the projectThere seemed to be a bit of a mix up as to whom was the policy holder for the rental property, but it has since been verifiedOur Customer Service Supervisor, [redacted] continues daily to keep in contact with Ms [redacted] while our Production Department validates the product of siding material specifically requested by Ms [redacted] to be installedOnce our office confirms the product and Ms [redacted] signs off on the release form provided to her by email, the crew will be scheduled to finish the replacement of siding at the propertyIn the meantime, it has been explained to Ms [redacted] that the property is water tight while working out the finishing touches on the siding replacementWe would like to apologize if there was any confusion in this matter and we ask if Ms [redacted] has any further questions or concerns to contact [redacted] directly by email or phone at [redacted] ***

American Dream Home Improvement has reviewed the complaint We have spoken with Mrs [redacted] regarding all of their concerns We have sent our project manager [redacted] out to the property and all the workmanship issues have been corrected There was a miscommunication regarding the warranty for the roof We offer a Lifetime Workmanship Warranty and a year Service Warranty The Customer Service Supervisor Caleb has reached out to Mrs [redacted] and explained that the roof is under warranty and all of the paperwork is being mailed to Mrs [redacted] We have also offered a more than reasonable accommodation credit to compensate for all of their issues and concerns throughout the process Should Mror Mrs [redacted] have any further questions or concerns, they can feel free to contact the Customer Service Supervisor [redacted] ***, at [redacted] or via email at [redacted] We believe the complaint has been resolved, and we ask the Revdex.com to close this complaint

We have spoken with Ms [redacted] regarding her invoice and her insurance claim that she filedThe insurance company paid to detach and reset her gutters, not to replace them all When you install a new roof, you have to take the gutters down and reattach them She believes her gutters should have been replacedWe have attempted to explain that we can only do what the insurance company approved on the claim unless she wants to pay out of pocket for the gutters If she feels all of the gutters should be replaced, she will need to have that discussion with her insurance company Ms [redacted] has indicated that she is going to not make any further payments at this time for the roof that was completed That would put her in breach of contract and we would like to avoid that We ask that Ms [redacted] call her account manager, [redacted] or email her at [redacted] @adhi4u.com She has mentioned that she does not have money to pay her deductible Our company offers financing and payment plans to all of our customers to help them stay in good standing and we encourage her to contact [redacted] to discuss those options

Initial Business Response / [redacted] (1000, 13, 2015/05/26) */ Our office has spoken to Ms [redacted] in great detail about her concerns and she appears satisfied with our response and completion of servicesWe apologize if she felt any lack of communicationAs of 5/20/15, our Service Crew went out to the residence and completed any services that were reportedIf Ms [redacted] has any further concerns, we ask her to contact our Customer Service Department at XXX-XXX-XXXX Option Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/05/27) */ Complaint #XXXXXXXX message Horton, [redacted] Tue, May 26, at 2:PM To: [redacted] Hi [redacted] - Consumer - [redacted] left vm re: above complaintShe stated that the issues have been resolved and she was followion the request from American Dream Home Improvement (an AB) to call and inform of us that She was also very happy with the Revdex.com because "until they got the complaint they would do nothing not even a return phone call" d [redacted] Director

Initial Business Response / [redacted] (1000, 5, 2015/10/24) */ Our records indicate that Ms [redacted] signed a contract with American Dream Home Improvement on 7/21/to have her roof replaced, which was completed on 8/24/The contract states that we work for insurance proceeds and the homeowner is responsible for their deductibleShortly after the work was completed at the property we collected a copy of Ms [redacted] 's insurance estimate and our Estimating Department was able to close the account out based off of the sole discretion of the insurance estimate for $Our office received the initial payment from Ms [redacted] on 8/28/for $The remaining insurance proceeds we never released from Ms [redacted] 's insurance company confirmed on 10/14/as they were still reviewing the claim We do apologize to Ms [redacted] if there has been any confusion regarding the billing processAs of 10/23/we received the final insurance check that has been processed to her account and it's now paid in fullOur company has since mailed her an invoice reflecting a zero balanceAmerican Dream Home Improvement would like to thank Ms [redacted] for her business and if she has any further questions to contact our Customer Service Department at 877-266-Option Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Our office has spoken with Mr [redacted] regarding his complaint As soon as the complaint was received, we rushed the gutter crew out there to get this completed as he requested This was already in the works prior to the complaint, however we did escalate the situation to ensure the work was completed asap We have since spoken with Mr [redacted] and the gutters have been completed and he is satisfied with the gutter replacement We have adjusted his invoice and offered accommodation credits to him for any inconveniences as well At this point, we are just waiting for Mr [redacted] to send in the final payment and then his account will be paid in full Should he have any further questions or concerns in the meantime, he can feel free to contact [redacted] *** or email him at [redacted] @adhi4u.com

American Dream Home Improvement and homeowner have agreed upon a resolution to rectify their concerns in that ADHI will be issuing a credit for insulation replacement in his attic spaceThe homeowner will sign a waiver of release for the attic space as ADHI is not doing the labor and can not be held accountable for additional damages incurred as a result of work being performed in this spaceADHI will not be requiring final payment until credits are applied upon receiving receipts for material and invoice for labor for attic insulation replacementThe homeowner will receive in ADHI's limited lifetime warranty in full upon final payment of the invoice after credits are applied

Complaint: [redacted] I am rejecting this response because: ADHI continues to disrespect the time, feelings, and STRESS that they are putting my wife and I throughThe and 1/days I spent in the hospital included Migrane headakes and athsma attacks that are easily TRIGGERED BY STRESS and my wife and I have been very stressed because of all the trouble with ADHI so they are directly responsible for at least half of my medical billAs they mentioned in there response they were to be at my house again today (11/11/2015) and they were NO CALL NO SHOWToday was Vetrand day and I am a DISABLED VETERAN so I would have loved to go out to the airfield with my friends and other veterans instead of waiting for them to not show upI spoke to [redacted] insurance today about the incorrect ridge vents that were installed (VERRY CHEEP VENTS) And ADHI refuse to replace with the correct vents saying insurance did not pay for the original type and this is simply not trueThey are supposed to be professanel roofers and they looked at my roof knowing what was up there and know that if it is insurance claim it needs to be equal or better qualityI should not have to get another inspector on my roof to tell me that the installation of the shingles and ridge vents is substandard product and workmanshipJust think of how many of there customers have no idea what is on there roofThe insurance ( [redacted] has pictures of the ridge vents befor they were removed that proves the ones they installed are not correct and they need to replace them with the right ones at no cost to me or [redacted] They also mentioned that they are not responsible for the property damage per there contractI do not know of anything in the contract That said they are not responsible for damage due to flagrant damage abuse and misuse of my property and landscape This is simply them being lazyThey had many places that they could have put there laders and throw there scraps down that would have avoided damaging my lights and flowersWhat is funny is that I removed the all the shingles without damaging anythingI am still having stress headakes and The stress of this is taking its tole on my wife toThey are trying to demand payment on shingles and ridge vents that are not installed correctly, damaged, and substandard materialI am not going to pay them for thatThere own worker (***) told me that they got shingles from the same lot that was returned the first time that were deteriorated and old He also said the roof he put on looked like it has Been through a hale storm alreadyThey flat out lied to me and told me they were from a diferant lotI am getting tired of there misleading answers, lies, and wasting my timeI also lost two days wages for the time I was in the hospitalIf they do not come to a reasonable solution and repairs for my roof by next week I am going to hire another company to do the repairs/replacment of the roof and vents by another company and the costs of those repairs will be deducted from payments to ADHI [redacted] has advised me to contact a lawyer to deal with these issuues and pursue medical bills and lost wages related to the stress and worriesThere are many bills including respiratory therapy and pain meds related to the athsma and stress headaches that I am still havingI asked for very little help from them for these bills and they rejected it so If this is not settled by next week I will pursue more resanable payments for medical bills and deductibles for these items Sincerely, [redacted] ***

We have exchanged emails with Ms. [redacted] and are working on coming to a resolution for all of her service issues. We will be working with Ms. [redacted] on a resolution regarding the trim color of her siding. Ms. [redacted] decking was not replaced as it was in good shape and there... were no issues with not replacing the existing decking. Pictures of the existing decking were forwarded to Ms. [redacted] to show that there were no issues with rot or damage. A full audit of our bill was completed upon the complaint filed by Ms. [redacted] and has since been rectified. We are looking to work out a time in order to address any services that remain including her window wraps, a boot to be replaced, and any remaining issues with the roofing portion. Should Ms. [redacted] have any further questions or concerns, she should continue to contact Jeff [redacted] at [redacted] or via email at [redacted]

Account Manager [redacted] contacted Mr [redacted] on 3/22/17 to discuss his account. Mr. [redacted] advise he never received a copy of his contract, however it is company policy for our Sales staff to leave a copy with the customer upon signing it.The issue of the vents were discussed and it was... reiterated to Mr. [redacted] that his insurance company did not approve a replacement of his roof vents. A discount in the amount of $500 was extended and the remaining balance was entered into a payment plan. Should Mr. [redacted] have any additional questions he may contact [redacted] at [redacted] ext ***.

We have reviewed the complaint filed by Mr*** We have been calling and leaving voicemails and sending him emails to contact our office When our office does speak with him, he is always running out the door and does not want to speak with us over the phone He does have a balance due for the roof, however, nobody has called for payment yet as we are trying to figure out the issues with his shingles When we did send someone to the property, we investigated the issues he has with the shingles not lying flat Upon inspection of his home, he does not have adequate soffit ventilation The poor airflow is what is causingthe moisture to build up within the home The moisture is trying to escape, but because he does not have proper ventilation, the moisture is rising and lifting the shingles Mr [redacted] needs to have his soffits properly ventilated which will resolve the problems he is having We have tried on several occasion to contact him about this There are no issues with the roof or how it was installed Mr [redacted] did sign a contract for the work to be completed The warranty documents are provided once the account has been paid in full as is common with any product you would purchase with a warranty His claims are that we have not come to the property to inspect, but we have inspected everything, he has just not been able to speak with our office when we call We ask that Mr [redacted] contact [redacted] at [redacted] or email her back at [redacted] @adhi4u.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:American Dream Home did not give me a total amount of what was to be billed, only an estimated "TBD" (to be determined) amount,which resulted in an over cost of $7000 ... Sincerely, [redacted]

We have reviewed the complaint and apologize for any misunderstanding that took place A cancellation process had been submitted and no work will be performed at the property Should Mr [redacted] have any additional questions, he can contact [redacted] a [redacted] ***or email him at [redacted] @adhi4u.com

We have reviewed Mr. [redacted] complaint and we apologize for any issues he encountered during the process. At the time, our accounting software was being converted to a new system and we believe that to be the reason for the misunderstanding regarding the payments and credits. Mr. [redacted] ... has paid his account in full and has been accommodated for the skylight. We appreciate his feedback we received and are glad he is happy with the work performed on his roof. Should Mr. [redacted] have any further questions or concerns, he can reach [redacted] at [redacted] or email him at ***@adhi4u.com.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Yes my balance is paid in full but American dreams home were charging me 11,00.00 dollars and when I made a complaint with the BBB then they change the amount to around 9,000 and some which is what my adjuster had said it should have been. bringing my balance down to around 2,500 instead of around 4,000. They also have not provided me with my warranty for the roof and my final receipt which they said it would be mail to my home. I have the statement to prove what I'm saying. Sincerely, [redacted]

A representative has met with Mr [redacted] to inspect where the leak was coming from At the time of the inspection, we have not been able to clearly identify where the leak is coming from There are no signs it is coming from the roofThe only interior damage is coming from the basement, which is directly located under the bathroom There was no evidence of interior damage on the first floor so it is unclear where the leak is coming from or if it even has anything to do with the roof We did speak with Mr [redacted] today and reached an agreement on the balance due which he accepted At this point, we are considering the matter resolved Should Mr [redacted] have any additional questions or concerns, he can feel free to reach [redacted]

Complaint: [redacted] I am rejecting this response because: you have still made no attempt at contactAlso there are different spots where my roof was leaking.the siding could not have been the cause Sincerely, [redacted]