American Dream Home Improvement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to m even though I never cancelled any appointment at all [redacted] came on 7/to look at the damages and took the pictures then7/everything was finally done and nobody else came to my property from AHDI I have taken down all complaints to satisfy the stipulations and credits for for the account Sincerely, [redacted]

We would like to formally apologize to Ms [redacted] if she felt disrespected by our Sales Representatives in any wayIt is not our company's intent to upset homeowners or make them feel uncomfortable when working with them, their insurance company, or during the roof replacementMs [redacted] informed our Sales Manager of an unfortunate experience last year with being robbedWe completely understand her hesitations and have released her from any contractual obligations with American Dream Home Improvement and wish her well

American Dream Home Improvement is currently in constant communication by email with Ms [redacted] regarding her account and concerns as stated in the correspondence to the Revdex.comMs [redacted] signed a contract with our company on 08/03/and the roof replacement was completed on 09/08/Our records indicate the final invoice was completed on 10/22/with Ms [redacted] insurance companyAlthough Ms [redacted] states our company had not returned calls or emails, our records on her account show differentlyWe would like to apologize if Ms [redacted] felt the communication was poor and that our Sales Representative had provided misleading information and will continue to find better ways to improve our business as we appreciate every one of our customers feedbackOur Customer Service Supervisor Heather [redacted] is continuing to work with Ms [redacted] by email and has since provided a corrected final invoice totaling $At this time, there has been no payments applied towards Ms [redacted] account since the projected has been completed for daysMs [redacted] is currently in breach of contract as it states upon the arrival of materials half payment is due and final payment is when work is completed The final inspection is scheduled with the city, however due to the city being behind schedule because weather is permitting, there is no set date in orderWe have provided the permit number to Ms [redacted] upon her request to verify with the city her concerns of the inspectionThe cities inspection should not refrain Ms [redacted] from submitting her final payment on her account as she will be provided a warranty with American Dream Home ImprovementWe ask Ms [redacted] to submit final payment to close her account and any further questions or concerns to contact Heather [redacted] 877-266-Ext

Initial Business Response / [redacted] (1000, 5, 2015/10/24) */ Our company has been in contact with [redacted] regarding his concerns with the work performedThe roofing, siding, and gutters were completed at the propertyOur Service department has also went out and addressed any outstanding concerns [redacted] had reportedWhen materials are delivered to a property, the scheduled build is usually completed within a week after delivery weather permittingWe apologize to [redacted] is this was not thoroughly explained to him prior to the completion of the work Our Customer Service Supervisor, [redacted] , spoke with [redacted] regarding the receipt for the dumpster, he has since submitted it to our company and we were able to take care of itOur office is continuing the line of communication with [redacted] regarding the finalization of the claim with the insurance companyOn 10/23/the claim was settled at $32,and no payment has been applied to [redacted] 's accountOn 10/24/ [redacted] left a voicemail to [redacted] informing him the invoice is final and payment is dueOur Mortgage Department was informed that [redacted] 's insurance company included their Mortgage Company on the insurance checksIf [redacted] is in need of expediting the process with his Mortgage Company we are more than happy to assist him with that process We ask if [redacted] has any further questions or concerns to contact [redacted] Ext [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Work was completed as requestedI was notified every step of the process since my complaint was first filedDumpster bill has been paid as well One Comment though regarding- "scheduled build is usually completed within a week after delivery weather permitting" I was told work would begin 24-hours after deliveryThat did not happen, and phone calls that were placed by me were NOT returned from my salespersonI waited almost a week+ with no return callThen I called the corporate office and they then contacted the local Brookfield, WI officeI later found out that the original sales person was no longer with the organization - good thing - as he really left a bad impression of American DreamOther than hearing from the production manager from the Brookfield office, I have NOT had any other contact with them-all information flowed from [redacted] from the corporate officeI was notified of my "replacement" sales person and his contact information via a phone call from the corporate office - but no follow up call from him in any way shape or form Would I use American Dream Home Impovement in the future or recommend them in the future? Based on my total overall experiences, no I would not

We have reviewed the complaint filed by Ms [redacted] She is correct that her sales rep, [redacted] no longer works for our company It appears he was a disgruntled employee and that is why she wanted to cancel We are one of the largest roofing companies in the nation and have a lifetime warranty that we provide to homeowners We are sad to hear that she is letting one employee prevent her from signing up with us She had already made a down payment on her account for $5, We understand that she is looking for a full refund We have called her the last couple of days but have not gotten any answer when we call and she does not have a voicemail We are sending her a refund for the amount she has paid minus the amount of her cancellation fee If she has any further questions or concerns she can contact [redacted] at [redacted] or email him at [redacted] @adhi4u.com

Our service department has met with Mr [redacted] and addressed the leak It seems to be holding up well and there has not been any other mention of a leak since then There is still the issue he is reporting with his ceiling We will be scheduling an appointment with Mr [redacted] to have someone from our production department to meet with him and inspect the issue to see if this has anything to do with our work that we did on the roof In the meantime, should Mr [redacted] have any further questions or concerns, he can reach [redacted] at [redacted] or email him at [redacted] @adhi4u.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Hi [redacted] the company repwas not nice to me on the phone, I will be in contact with you todaythank you

We appreciate Mr [redacted] taking the time to provide his feedback and will use this information to uptrain our sales teamWhile we understand Mr [redacted] 's concerns, we'd like to explain that the negative reviews he may have read online are just a small percentage of homeowners our company has interacted withADHI replaces over 9,roofs a year and we have tens of thousands of satisfied customers! In the event Mr [redacted] would like to review a list of references from any of our offices, we will happily pass this information onto himIn the meantime, his estimate has been cancelled and will not be charged any feesADHI will desist all communication with Mr [redacted] and his family, however should he have any questions he may contact [redacted] Director of Customer Relations at [redacted] ***

We regret that [redacted] felt he had to escalate his concerns to the Revdex.comWe feel confident that this matter could have been resolved by speaking with one of our Customer Service Representatives which our records indicate no contact from [redacted] Our office attempted to reach [redacted] on several occasions to resolve his billing discrepancies and on 11/11/and our Customer Service Supervisor was able to rectify the situationWe understand that our billing process may appear to be confusing and we apologize if [redacted] felt it was not explained to him thoroughlyAmerican Dream Home Improvement has come to an agreement reaching a finalized invoice with Mr [redacted] insurance company totaling $12,and an applied payment of $leaving a balance due of $9,We have confirmed at this time, Mr [redacted] insurance company is still in the process of releasing the final payment, once received, [redacted] is aware the insurance payment is due along with [redacted] deductible in order to close his account [redacted] states he is satisfied with the outcome and he will be replying to the Revdex.comWe ask that if [redacted] has any further questions or concerns to direct them to [redacted] ***

Client Purchased a *** Long Block through us, which is built by *** *** *** This engine comes with a year warranty, which covers any parts or labor that has failed or is defective This warranty is only covered by ***, and can only be redeemed by *** *** policy states,
that engine must be returned for inspection if any issue is found So Client returned the engine to *** for Inspection *** performed the Inspection, and did not grant warranty because of improper use of the product According to ***, they stated "Either it was a high RPM run with detonation or he had a bunch of trash in his oil from his last spun bearing combined with some long highway runsIt took out his cam journals, ALL the mains and rod bearings. That doesn't just happen on a trip to the store." You can tell from the pictures that the engine got really hot, which discolored the connecting Rod, and melted the bearing to the cap We have been using *** for engine builds for years now, and have yet to see a failed engine Unfortunately since we only sell the engines and do not manufacture them, we can only stand by what our manufactured states, and at this point, they are stating improper use and abuse We are working with both the manufacturer and client to try and resolve this, but a full refund would be out of the question

August 31, 2015Dispute Resolution DepartmentRevdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Dear Sir or Madam:Re:      [redacted], Case # [redacted]While we are extremely disappointed to learn of Ms....

[redacted]’s experience, we are thankful she brought it to our attention.  It gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future.   We are sincerely sorry for the inconvenience Ms. [redacted] experienced in connection with her mattress delivery and subsequent difficulty in reaching someone at Weekends Only, which only added to her disappointment and frustration.  Please know that we are reviewing her situation in more depth so we can fullyunderstand how the breakdown in communication occurred on our end and with our third-party delivery company so we can prevent a similar situation fromoccurring for any other customers.Ms. [redacted] has since received the correct mattress foundation.  We believe this case has been satisfactorily resolved and considered the case closed. Sincerely,Andrew P[redacted]Quality Care Call Center Managercc:       WEO Account [redacted]

March 7, 2016 Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Dear Sir or Madam: Re:  [redacted], Case # [redacted] While we are extremely disappointed to learn of Ms. [redacted]’ experience, we are thankful she...

brought it to our attention.  By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn’t happen again in the future. Ms. [redacted] experienced several disappointments when her mattress was not delivered on the dates she was promised.  It is obvious we made some errors, and we sincerely apologize.  Please know that we are reviewing her situation in more depth so we can fully understand how the breakdown in communication occurred within Weekends Only and with our third-party delivery company. In addition, I want to apologize for the way she was left feeling after her interaction with Mr. [redacted] from our Castleton store.  That is not at all the type of experience we want for any of our customers, and she did not receive the level of customer service she deserves.  I have shared your letter with the appropriate leadership so they can provide the necessary coaching to prevent a similar experience from happening with another customer. We have confirmed that Ms. [redacted] has since received her mattress and we have also refunded her delivery fee.  We believe this case has been satisfactorily resolved and considered the case closed. Sincerely, Andrew [redacted] Quality Care Call Center Manager cc:      Senior General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

June 2, 2017   Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599   Dear Sir or Madam:   Re:      [redacted], Complaint # [redacted]   We certainly understand why Mr. [redacted] was...

upset to learn he was charged a $42 financing fee on his loan with [redacted], especially since he returned the largest part of his purchase and is being asked to pay this fee on a very low balance loan.  We are actually very thankful he brought this to our attention because we were unaware that [redacted] was charging our customers in Indiana this additional financing fee.  As a result of his contacting us, we are now able to properly train our customer service associates to inform future customers so they are not surprised or disappointed as Mr. [redacted] was. We have since been in contact with [redacted] and they have agreed to waive his $42 fee.  He should be receiving a phone call from [redacted] (if he hasn’t already) to explain everything and provide him with his corrected loan balance.  If Mr. [redacted] has any additional questions with his loan, he should call [redacted] directly. We believe we have successfully resolved this complaint and consider this case closed.  If you have any further questions or concerns, please let us know. Sincerely,   David G[redacted] Manager, Quality Services

March 13, 2017   Dispute Resolution Department Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599   Dear Sir or Madam:   Re:  [redacted], Case # [redacted]   Ms. [redacted] experienced several disappointments related to her...

furniture purchase and delivery from Weekends Only.  It’s obvious we made some errors, and we are truly sorry.  She certainly did not receive the level of service she deserves or which we expect for our customers.  Because we never want a similar experience to happen again, we reviewed the details of her situation and discovered where the breakdown in communication occurred within Weekends Only and with our third-party delivery company.  Our processes have been amended so that we are able to provide a better customer experience in the future.   Because we truly value Ms. [redacted] as a customer, we have refunded the delivery fee and provided a $100 refund back to her credit card.  While I realize this cannot fully recompense the frustration and inconvenience she was caused, it is my hope it will be accepted in the spirit it was given – with my apologies, my thanks for her past business, and my hope that she will have an entirely pleasant experience should she decide to visit us again.   Sincerely,         Andrew T. P[redacted] Quality Care Call Center Manager