American Eagle Outfitters, Inc.

Review: I placed an order with American Eagle online n had to cancel one of the items cause they didn't have the right size so they cancelled they told me that I get my refund which is $19.97 which I don't care about its just the purpose of them lieing to me I want something done...Desired Settlement: I want my money credit back to my debit card

Business

Response:

We sincerely apologize for the confusion with your order. When you place an order, there will be an initial authorization hold, but we do not charge any items until they are shipped. You were not charged the $19.97 for the canceled item, and that pre-authorization generally falls off within 3-7 business days. You placed an order for a Heritage Fleece Dec 10th, so may be seeing the charge for that, which was $21.82. Thank you for contacting American Eagle Outfitters.

Review: I ordered two pairs of boots on January 2nd. They were advertise as an additional 60% off their sale price and free shipping on all shoes, making the boots $8 each with free shipping. Today on January 6th I received an email saying "Unfortunately, the item(s) below sold out before we could ship them to you, but don't worry, you won't be charged. Please contact Customer Service at ###-###-#### or [redacted] so we can help you find something similar." I called customer service and asked to speak with a supervisor to find out what happen, I was told that thousands of orders were canceled and there's nothing they can do about it. I feel like I, along with thousands of others, are be victimized to switch a bait. The company had a product listed at an extremely good sale price with free shipping on their site that they never intended on shipping to anyone. After a few days of getting the attention they wanted they canceled all orders and send out a mass email prompting their customers to contact customer service so they can help them find a new item (no similar items even being remotely close to the original sale price). This wasn't just a mistake of a couple orders being oversold, but thousands which makes it appear intentional and not a mistake.Desired Settlement: I feel the company should ship me my original items ordered or offer me a replacement of similar items at the same sale price and free shipping offer.

Business

Response:

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available. As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next purchase, which will be received through email. We are very sorry for any disappointment and inconvenience that this may have caused. We also would like to apologize for any issue with our customer service representatives. At American Eagle Outfitters we strive to provide excellent service to every customer and will continue to coach our agents in order to achieve that. We sincerely apologize for any confusion and hope this response aids in resolving the issue. Thank you for contacting American Eagle Outfitters.

Review: We have purchased their AEO X Sateen Jegging, but this product is horrible that it loses color on everything, and dye is everywhere, on my girlfriend's coat, socks, bed sheet, car mat etc..

It took us quite a bit of time and money to recover everything.Desired Settlement: Pay us the money we have been paid for cleaning these mess

Business

Response:

We apologize for the issues you had with these jeans. We will need to file a claim with our insurance company in order for you to be reimbursed for any damaged items. One of our representatives will be in contact with you tomorrow to go over all pertinent details and assist you in filing the claim. Thank you for contacting American Eagle Outfitters and you will hear from us soon.

Review: I filed for a credit card on 11/09/14 at the [redacted] mall.the company failed to provide itemized bill by sending it to the wrong address . The apt # was ** not **. Upon contacting the bank I was informed of their mistake. The acct. has now foreclosed due to lack of timely payment.Desired Settlement: due to no fault of my own I want this to be removed off my credit reporting agencies.

Business

Response:

We were very sorry to learn of your recent experienceat one of our stores. Due to increased security, all American Eagle credit cardaccount information is housed exclusively within our credit division and ourpartners at [redacted], consequently we are unavailable to assist viaemail. AEO has forward your grievance to our managers at [redacted] for aspeedy solution. Please wait for email/phone communication from [redacted]directly.

Review: Waiting for my two. Bras replaced under warranty that filled after one wear and wash properly

Reached out to aerie and they were going to issue store credit refund for these but I haven't received it still after many monthsDesired Settlement: I would like the gift card or store credit emailed or mailed to me

Business

Response:

We would be happy to apply any credit needed. A representative has been in contact with you to obtain all the proper information and credit what is needed. We hope to be able to handle this issue for you as soon as possible. Thank you for contacting American Eagle Outfitters.

Consumer

Response:

I have replied back many times to this representative and they have not replied or replaced the items as of yeti just want these replaced or credit issue in the amount of $125 so I can Rowland thes online or in storethank you

Regards,

Review: On August 29, 2015, I took my two boys school shopping. We went into American Eagle and the sales person greeted us very nicely. As we were looking at clothes another sales person walked by and said "Fifty percent off all clearance", so I immeditatley was so excited. I told my boys to look on the clearance rack to see if they could find anything. Fortuantely they found a few items. As the cashier was rining the lcothes I noticed that the prices weren't fifty percent off, so I asked the cashier and he said no the clearances are not fifty percent off. The jeans are buy one get one fifty percent off. I explained everything to the cashier as stated above. He told me that I must have mixed up what the sales person said but the items are not fifty percent off. I was insulted and upset but I just kinldy put back certain things. I also felt embarassed and had to replay everything in my head because the cashier made me feel crazy. I said to my boys "Did you hear the sales person say fifty percent off clearance" and both my boys agreed that he did. I am making this complaint because it's important for the workers to be on one accord and at least honor the customers request. I always shop here and a few times have not been so pleasant but majority of the time it's great. I'm not a happy customer right now.Desired Settlement: I would like a store credit or anything that can be offered.

Business

Response:

I attempted to contact the customer on Sunday, September 13th at 9:07 am to discuss the experience she had in that particular store. I left a voice mail for the customer to contact our Corporate Office at ###-###-#### so that we may discuss a resolution. Once she responds back, I will assist her with price adjustment.

Review: It started when an order I placed through the online retail store was not delivered and half of the order was cancelled due to unavailability. I called their customer service for help, they offered me a 20% discount for my troubles which I gladly accepted. When that discount was offered I made sure to ask if it would be redeemable at my local american eagle outfitters store, the rep assured me it would. She then said I would simply have the clerk at the store call and verify that the 20% discount was being offered for messing up my order. I waited about a month to go to my local american eagle. When I explained everything to the clerk it seemed like everything was fine. Then she explained to me that no such discount was noted on the order. However when I called to double check a customer service rep verified that the discount was noted on the order. I then tried to speak with the floor manager to show her that the discount was noted on the order. she refused to speak to the customer service rep on my phone. she did so in a rude demeaning matter. She then asked me to instruct the rep on the phone to call the store directly. The rep on the phone asked me to ask her for the store number so that he could look up the phone number for the perticular store. She then refused to give me the number stating, " they have our number just tell him to look it up by city". this took about five minutes. during this time she proceeded to get on the phone and call ae.com customer service using the store phone. during this time the rep I had on the phone said he tried the number and it didnt go through. finally she began speaking with another ae.com rep she did not say anything to me for about 2 minutes at this time I politely asked her if the rep she had on the phone saw the discount notated. she then said loudly to the rep "is this guy for real?". with her tone unnecassarily rude I asked her to calm down. she then raised her hand at me and told me "sir you calm down." a rude demeaning thing to say. After verifying the discount was notated she then proceeded to offer me 15% discount rather than 20%. at that point I simply walked away. I then submitted a complaint over the phone and was told I would be contacted within 48 hours. Its been 72 hours and nothing yet.Desired Settlement: 20% as promised

Business

Response:

We attempted to contact the customer over the phone to offeran explanation for the mishap unfortunately the customer disconnected the call.After research, we’ve verified our agent didnot note the order with the 20% off certificate promised. In addition, theorder was placed under a female customer’s name; yet Raul attempted to redeemthe certificate in store which lead to more confusion in-store. Nevertheless,our store associate should have been more cooperative and accommodating. For thisreason, AEO would like offer our sincerest apology for the poor experience. Thecorporate office has noted order number [redacted] and you will receive 40% offand complimentary 2nd day shipping on a future order. At your convenience,please contact our customer service team at ###-###-#### (24 hours a day, 7days a week) and a representative will be happy to assist you receive the benefit.

Business

Response:

We attempted to contact the customer over the phone to offeran explanation for the mishap unfortunately the customer disconnected the call.After research, we’ve verified our agent didnot note the order with the 20% off certificate promised. In addition, theorder was placed under a female customer’s name; yet Raul attempted to redeemthe certificate in store which lead to more confusion in-store. Nevertheless,our store associate should have been more cooperative and accommodating. For thisreason, AEO would like offer our sincerest apology for the poor experience. Thecorporate office has noted order number [redacted] and you will receive 40% offand complimentary 2nd day shipping on a future order. At your convenience,please contact our customer service team at ###-###-#### (24 hours a day, 7days a week) and a representative will be happy to assist you receive the benefit.

Review: In the summer of 2014, American Eagle ran a promotion where consumers were able to play an instant win game with prizes that included a free pair of jeans, a trip, and a $50.00 American Eagle gift card, among others. The game was able to be played on both laptop and desktop computers as well as mobile devices such as smartphones and tablets. From the beginning the entire promotion was a trainwreck. When consumers did win, they were directed to the page to enter their shipping information. For a majority of winners, this page did not allow them to submit; the first indication that this was going to be a battle. When contacted, American Eagle provided an email where winners could submit their information to receive their prize; many like myself also provided proof of their winnings via a screenshot of the winning confirmation page.Several weeks after the prizes were supposed to be mailed out, again a majority of people noticed they did not get theirs. This is where the second indication of a scam occurred. American Eagle was repeatedly contacted by many consumers via phone and email, asking about their prizes. They were either given a standard answer of its on its way or emails were ignored and unanswered. Eventually they began claiming that there was no record of the wins for those people. When faced with proof (the screenshots) that the consumers did indeed win, American Eagle again fell silent and refused to answer calls, questions, and emails. I personally won 2 of the $50.00 gift cards; one on my phone and one on my laptop. I have been in contact with at least 2 other winners who are going through the same run around in trying to claim their prize. I do not wish to be contacted by American Eagle because I have already been back and forth with them for several months. American Eagle needs to be made to give out the prizes they promised. I will not hesitate to launch a class action lawsuit against the corporation if they do not comply with their promised prizes within a month of this complaint being submitted.Desired Settlement: I am requesting that American Eagle send out the prizes that I won (2 gift cards worth $50.00 each) as well as another gift card up to the amount of $500.00 for the trouble that Ive had to endure during this entire exchange. I am also requesting that American Eagle publicly acknowledge that they intended to scam consumers by running this promotion.

Business

Response:

We were disappointed to learn of your dissatisfaction withour Back to school event. After thorough research we have confirmed our first assessment.American Eagle Outfitters was unable to locate you as a prize winner with the informationprovided. The name, telephone number and email address given for redemption, donot match our records as a winner. For this reason we are unable to honor yourrequest.

Review: I ordered two pair of jeans for my son from the American Eagle Outfitter Incorporated website (www.ae.com). Today, I received a package in the mail containing one of the pairs of jeans I ordered and paid for as well as another pair of jeans I did not order and did not pay for. I did not receive the second pair of jeans that I did order and pay for. The invoice did show the correct order. My husband and I both spoke with a customer service representative at the toll free number. American Eagle Outfitters Incorporated refused to ship the missing pair of jeans unless we paid for them a second time. They also refused to issue us a refund of the money we already paid for the jeans unless they received the jeans that I did not order and did not pay for. They have charged me for unwanted merchandise that they shipped to me without my prior knowledge or consent by keeping the money I paid for the other jeans as payment for the ones I do not want. I will gladly return the unwanted jeans provided they pay in advance for the shipping. However, I do not want to have to wait weeks for the jeans which my son is needing now, nor do I want to have to pay them more money to receive the jeans I already paid for.Desired Settlement: I would like the missing jeans which I already paid for to be shipped to me immediately. Also, I will be happy to return the jeans I did not order provided they send me an envelope or box with prepaid shipping.

Business

Response:

Per our records American Eagle Outfitters issued a full refund for order number [redacted] on 1/25/14. Our warehouse received one pair of jeans however; we mistakenly issued a refund for $52.09, which was the total price of the order. Meaning we issued a refund for both items, when AEO only received one, as a result American Eagle Outfitters does not owe Miss [redacted] $29.70.

Per AEO this issue is closed and resolved.

Review: Order# [redacted] was placed on 10/01/2015 totaling $93.38. I used a gift card at which should have been applied. After putting the order in, I never received any more information on this order being shipped. A week after, I called Customer Service and spoke with a Representative about the order. I stated to the Representative that I put in an order and that I'm trying to locate the status of the order. I was placed on a brief hold. The Representative returned and stated that some how the order didn't process due to some type of computer glitch. So the Representative apologized and cancelled and gave me a new Order #[redacted] and gave me a free two day shipping for the inconvenience. Also, the Representative did not use my gift card as which I used on the previous Order #[redacted]. So the full price was charged on 10/09/2015 for Order# [redacted].I signed for the package that I received. On 10/14/2015 an amount for $43.38 was charged to my account without my knowledge/ approval. Again, this should have been caught. The research department only emailed me a returned slip and did not respond to my returned email. I spoke to a research manager today as of 10/20/2015 stating that they sent the previous order and that it was not cancelled. Also, the research manager stated that Order# was delivered and did not require a signature at which I did not receive. I did not know that the package was not cancelled. The package I received for Order#[redacted] required a signature at which I signed for and received. The quality of customer service on this issue has not been resolved and they will not investigate further and refund my funds. As of now, I have been double charged for the same items. Please help resolve this matter.

Business

Response:

We apologize for the issues you have had with your orders and any misinformation you may have received. We have issued a refund for the first order [redacted], which you did not receive. Part of your refund will be received in a gift card. Please allow 2-3 weeks for this to be delivered. Please allow 3-7 business days for the refund to your credit card to appear. Again, we apologize for the inconvenience.

Review: I placed an order on AE website on October 30, 2014. When I clicked "submit order" it took me back to home screen. My items were still in my shopping cart! Looked at my order history, no order placed. So I submitted my order a second time. Exact same thing happened! However, AE did not process my order, but they charged my account twice! Took approximately 30 days to get all my funds placed back into my PayPal account. So...they took my money twice, but never actually placed/fulfilled the order! There was a Halloween coupon at the time for 31% off. I have tried contacting AE to send me a coupon to use, since they no longer have the 31% off. Representative advised me it was not possible, as they don't have proof of the order. I asked if I could send them a copy of my PayPal account so they could see the funds had tried to draft, but they won't accept that either, as PayPal is a third party. IT WAS A GHOST ORDER, a glitch on the AE site!Desired Settlement: All I wanted was AE to honor the 31% off coupon that I tried using back in October. If it hadn't taken 30 days plus two failed attempts to order these items, I wouldn't need a special coupon. However, AE failed all three times.

Business

Response:

We were disappointed to learn of your recent shopping experience with AmericanEagle Outfitters. After research we’ve verified there was an error with submittingyour PayPal order. Please note that AEO does not charge the customer for an unfulfilledorder, we do so after the order leaves our warehouse. The “charges” you mentioned are the transaction hold created by PayPal,which they failed to forward to us AEOin order to satisfy your purchase. We are aware of this technical hiccup andare working with PayPal to create a prompt solution. Please accept our sincerestapologies for the inconvenience caused. At your convenience please reach out to our customer servicerepresentatives at ###-###-#### (24 hours a day, 7 days a week) and arepresentative will be happy to assist you place your order with a 40% off discountand complimentary 2nd day shipping . Please reference order [redacted]when placing the call. We recommend utilizing a different method of payment until we resolve the setback.

Review: I want my refund that they did not give me for $10 shorts.

I went to the AE store to make a refund on a couple of items and an exchange on $10 shorts. The size that I wanted was not in stock so the lady said she could order online instore for me and I said it was ok. she charged me for the shorts regular current price(24.99) and on top of that did not refund me the shorts. I did not acknowledge the mistake after leaving store at my house. so I contacted them by email 3 times and never answered my questions or concerns and just gave me a number to contact them by phone when I gave them all the information of their employees mistake and/or bad training. plus they should have a return day limit. I went to make a refund probably 3-4 months after purchase and did not want to refund my money back to my card. said they could only give me refund by gift card with the current price on items when I had my receipt and everything. the return policy does not include how many days the customer has to make a return so that was the reason I did not rushed my return. the items when I purchased totaled about 80 and only received about $60 by gift card.Desired Settlement: give me my $10 refund for shorts

and $20 for rest of refund total I did not receive

and sincere apology

Business

Response:

We were disappointed to learn that you had such an unsatisfactory experience while shopping at an AE Store. At American Eagle Outfitters, our business is built around our commitment to service; we strive to provide the best to each every one of our customers. Please accept our apologies for this poor experience also, note that AEO has issued a $30.00 to the mailing address associated with this dispute for the inconvenience caused.

Per American Eagle Outfitters this issue has been closed and resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I originally had placed an order with this merchant and had requested a refund since the package was stolen from my porch and I had to file a police report and contact my bank to get a refund. I recently placed a new order #[redacted]

with them and they cancelled it on me and charged me for the item without giving me the funds bank to my bank account and they said that I cannot place any orders with them because of the first issue I had with them and had to be issued a refund and was told I cannot make any online purchases, It was of no fault of mine and was beyond my control and they never told me this or I would have never tried to place another with them to begin with. I want my money bank immediately and they have not gotten back with me still regarding this and they went ahead and charged me anyways even though the order was cancelled? I will never to business with this retailer again because they are rude when I call and then they banned me from making any new purchases because someone took a precious one and I did the right thing and did what I was told and reported it properly and documented it.Desired Settlement: I want my money back that they charged me for this order immediately or I will be contacting my bank about this.

Business

Response:

We apologize; your order did not pass our verification requirements and was canceled. There was a pre-authorization hold placed on your account, which will automatically fall off. This authorization generally will fall off within 3-7 business days, however the time frame depends upon your financial institution. American Eagle has not charged your account the amount, thus no refund is necessary for this order. We apologize if there was any confusion with this information. Thank you for contacting American Eagle Outfitters.

Review: I received two shirts, from American Eagle, as a gift from an old family friend. They do not fit, nor do I wear products from American Eagle. I was provided with a gift receipt and used that to try and return the products. When I went to return the shirts, with the gift receipt, the store would only offer me store credit, to refund the purchase to the original card, or an exchange for another American Eagle product. I simply want a cash refund. I do not want anything from American Eagle and refunding the money to the original card defeats the purpose of the gift. I have called the customer service and they are not willing to work with me on resolving the issue and their only reasoning is that "it is store policy". No one, including American Eagle's customer service managers, can offer me any insight as to why that is store policy. I do not want any products made by American Eagle and I only want to return the gifts for cash or credit to one of my cards. Despite being "store policy", I don't see any reasoning behind this other than American Eagle is trying to keep the money from the original transaction, which seems very petty to me. I exchanged the products for a store gift card because I had no other option, however, I am not satisfied with this and will continue to pursue my desired outcome.Desired Settlement: I would like American Eagle to take the products back and in exchange give me cash or credit to one of my credit cards.

Business

Response:

We apologize for any confusion that occurred with your return. The store followed correct procedure in providing you with store credit, since the original method of payment was unavailable. Since you are not an American Eagle Outfitters customer, you may call us at our corporate office ###-###-#### and we will gladly transfer the balance from your gift card to a debit, or credit, card. Any agent will be able to assist you in the matter, you may let them know that you were advised to call from a Revdex.com response. We apologize for any inconvenience. Thank you for contacting American Eagle Outfitters.

Review: On October 3, 2015 I placed an order with American Eagle Outfitters for 4 items for my sons Birthday. Kept checking on the status of when it would be delivered and it kept saying be processed. I called on Monday October 12, 2015 and was told that the order was never filled due to being in limbo somewhere. Due to them not getting the order right away 3 items are now not being sold because they ran out of them. I am only receiving one of the items. Because of there error I am not receiving my products. Why should my son suffer by not getting his birthday presents because of their computer error. They were still available a few days after I placed my order. My order # is [redacted]. I have been doing business with AE for years but after this I will not.Desired Settlement: To receive the items that I ordered and get them soon not in a month or so.

Business

Response:

We sincerely apologize for all of the issues you have faced while placing your order, and the delay in receiving some of your items. We are making sure the t-shirt you ordered gets mailed out today, so that you can get that as soon as possible. Unfortunately, the body spray gift sets were canceled due to them being out of stock. If you would like to pick out some other items, we would be glad to order them for you with free overnight shipping and a 30% discount. To place a new order, you may call our customer service line and provide them with your order number, so they may help you place an order.

Review: I made an online purchase with Aerie and I was unhappy with the items. I went to the store to return the items and was not reimbursed for the $7.00 shipping expense. When I asked about being reimbursed I was told they could not. Had I been informed of this initially I would have never made it. If I am unsatisfied with the products I should be reimbursed for shipping as well.Desired Settlement: I am requesting to be reimbursed for the $7.00 shipping expense. I am a long time customer of Aerie and this was my first time purchasing online. I have made many purchases online with other companies and this is the first company to not reimbursed for shipping expenses. Customer service should be top priority for a business and I feel this is a huge disservice to customers.

Business

Response:

We were sorry to learn of the recent miscommunicationaffecting your order. All AEO customershave the ability to return or exchange any unwanted item to one of our many storesor our warehouse, if they are not 100 percent satisfied with our garments. Pleasenote shipping charges are non-refundable, unless there is a quality issue affectingthe garment. Our customers can locate our return/exchange policy by visitingae.com under the “help” section. AEO has issued the $7.00 reimbursement to the method ofpayment used for order [redacted], with our apologies for the miscommunication.Please allow 5-7 business days to view the refund on your online statement.

Review: To whom it may concern, I recently ordered a pair of boots online at ae.com for my husband during one of the website online sales. After receiving an order confirmation immediately, we realized after about a week that we had not received any further notice, of shipment or cancelation. I tried to find out were my order was by tracking the order number and couldn't really find any details. when I emailed their customer service department, I got back a snarky, very unhelpful, painfully vague answer that my order was cancelled. obviously, I wanted to know why! What happened to my order, what happened to my financial information that went along with that order? I decided to call rather than email the customer service department any longer. the service member I talked to initially was cordial enough, but still couldn't find out why my order was cancelled. after much more back story on my behalf she discovered that the item I ordered had been on backorder,it didn't exist. It "must have been a computer glitch". she offered me a meager discount off a future order. at this point I was so fed up with doing my own customer relations work, I demanded to speak with her supervisor. The supervisor offered me a slightly larger discount on a future order and apologized for this supposed "computer glitch". I calmly informed her that I did not believe that I would ever order from a company that sells items that don't exist and can not even relay to their paying customers that the items they purchased had been on backorder and cancelled...Not to mention, was my financial information compromised during this "computer glitch"? After hearing my logical concerns she finally agreed to give us a comparable boot for a "comparable price"...after my husband spent another 15 minutes glancing over their sale scavenged site, he sort of found a pair of boots that were somewhat similar to the originals. ultimately, the supervisor changed her mind. no such compensation. only the original discount. We made no orders.Desired Settlement: I really think it is only fair to receive a different pair of boots for no cost. At minimal, for the first agreed order total.

Business

Response:

We were disappointed to learn of the recent poor shopping experienced with American Eagle Outfitters. After research, we’ve verified that the order was canceled because the item would not be restocked. Unfortunately, we currently do not offer an auto-generated email for canceled merchandise; this is a service we are working on offering in the future. AEO would like to apologize for our failure in this instance to deliver the experience we have traditionally provided. Please accept the gift card we have issued to the mailing address associated with this claim, with our apologies for the inconvenience.

Review: My mother purchased a gift card for my son in 2007 in the amount of $40.00. That card was misplaced and found today. When I tried to confirm the balance I was told that the card had been deactivated due to non-use. The back of the card clearly states "This AE Gift Card carries no expiration date." I called a second time, explained my problem and asked to speak with a supervisor. Both the first and second customer service reps looked at the card activity and told me the same thing -- deactivated due to non-use. Both treated it as a transaction dispute, and both told me it would take 5-7 days for me to get a response to my complaint.Desired Settlement: There are three satisfactory solutions: 1. reactivate the gift card we have, 2. issue a new gift card in the same amount, or 3. issue a refund of the $40 purchase price.

Business

Response:

We apologize for the issues that have occurred with your gift card; gift cards become deactivated after years of inactivity. We will be in contact with you today in order to get the gift card number from you, so that we can have a new one mailed out as soon as possible. We apologize for any inconvenience.

Review: My Complain is about the fraud that the associate are conducting with customer that are bilingual ..I went to the store to purchase something I forgot my credit card so I ask the associate if she can look for my information in the system, she told me yes, but when she fine my information she told me that she could update my account to a Mastercard so I told her ok you can try, then she told me that I was approve and that I will get my CC in 10 days, for my sorprise I got the CC but was NOT a mastercard, when I call the phone number on the card I talk to a spanish representative and I ask her about all that, she told me that the associate was wrong because they dont have the ability to upgrade no one account. for my BIG sorprise was that she open another American Eagle CC and not a Mastercard so that means I have 2 American Eagle CC each for $500.00 when I heard that I was so upset and I told the lady on the phone that I feel that was fraud to that this is no the 1st time this happen to me with American Eagle at the same location ..The 1st time I got the 1st card the associate lie to me saying that she was filling up for me to have a reward card but she need it some information, when I ask her ahy you need my PII for a reward she told me that is the way it was over there, my sorprise was that I got my reward card but 2 days later also a Credit Card, I dint enter a complain back then but now im cause I got a feeling that I not the only one this associate are doing this to.. We are not that experience with CC or anything like that so they are taking advantange to the spaish speaking customer or God know if they also doing this to other people .. this need to stop im very dissapointed with this associates that work for American Eagle that are taking advantage for people like us. For me this is a BIG FRAUD.Desired Settlement: I should be granted the Mastercard because that was promoted by the associate.

Business

Response:

[redacted],We were disheartened to learn of your recent experience atone of our stores. Due to increased security, all American Eagle Outfitterscredit card inquiries are housed exclusively within our credit division withour partners at synchrony bank (formally GE Capital Bank). Consequently, we areunavailable to assist via email; nevertheless AEO has forward your grievance toour managers at Synchrony bank for a speedy solution. Please wait for email/phone communication from Synchronybank directly. Our apologies, American Eagle Outfitters

Review: I placed an order on 12/3/13 with American Eagle. I received order confirmation email immediately after I placed it. 3 days later, I received an email stating their warehouse wasn't stocked to fulfill orders, please be patient. 2 days after that, I received the same email. On 12/19, I called to cancel the order. They wouldn't cancel it because it is already being processed. Today, 12/11, I checked online to see if it has shipped and it is still being processed.Desired Settlement: I don't think I was charged yet, I think the amount comes out of my account officially once the order is shipped. However, I do not want the order now and do not want to be charged for this.

Business

Response:

Due to the high volume of order placements during our promotional sale, our warehouse has been affected by a backlog of orders. Typically, our goal at AEO is to process customer orders as quickly as possible. For this reason, we are unable to change any details or cancel an order once it has been placed. We recognize that the delay may have caused inconvenience to our customer. We would like to offer a 20% off discount and free second day shipping on their next order. Per American Eagle Outfitters this matter is resolved.