American Eagle Outfitters, Inc.

We were disappointed to learn of the recent shopping
experience at our Madison Square location, in addition to the subsequent
misunderstanding regarding our return policy. Firstly, we would like to
apologize for the terminology used by our associate. Please note that we have
reached out to their...

direct manager for further coaching.
After research, we’ve verified that per the transaction
receipts the correct amount was refunded to Ms. [redacted]. On 10/15/14 two items
were purchased at our Parkway Place location, one item for $24.36 and the other
for $40.58. On 10/17/14 the item purchased for $40.58 was returned to our Madison
Square location for a total of $44.23 including tax.
When AE runs a BOGO promotion, two items must be purchased
to receive the discount. The savings are split evenly between both items. The “return
price” listed on the receipt indicates the value of each item after the
discount is applied. This practice allows savings for our customers while
safeguarding AEO from illegitimate returns. Please find validating info
attached.

We were disappointed to learn of the recent poor shopping experience with American Eagle Outfitters. After research, we’ve verified that the order was canceled because the item would not be restocked.  Unfortunately, we currently do not offer an auto-generated email for canceled merchandise;...

this is a service we are working on offering in the future. AEO would like to apologize for our failure in this instance to deliver the experience we have traditionally provided.

Hello, I’m very sorry to hear of your dissatisfaction with your purchase. According to the notes our representative placed for our warehouse on order number [redacted], 12/7/17, you were returning the jeans because they were stretched out and appeared to have already been worn and to please issue a...

refund upon receiving the return. The same representative also noted your AEO Connected account on the same date that you received two damaged pairs of jeans and were very unhappy, so she issued two free jean credits to your account. I do see those credits were received as they were used on order [redacted] placed on 12/11/17. I do apologize for any confusion or miscommunication when you called the second time. To earn free jeans through our AEO Connected program, you must purchase five qualifying styles (clearance is excluded) to earn the free jean credit. We do have a lot of seasonal associates, so the person you spoke with may have been confused about your inquiry. Your order has been transferred to your local USPS with an estimated delivery of 12/15/17 or 12/16/17. The USPS tracking number [redacted]. I hope you and your family have a wonderful holiday!

We apologize for the quality issues you had with our product. You may return the jeans to any American Eagle store for a refund. We have located the order from which you purchased the jeans, and have noticed you were already emailed a prepaid label to send the jeans back to our warehouse. If you...

have not received  that label, please check your spam/junk folders. If you choose to send the jeans back, our warehouse will be glad to issue an exchange if the products are available. We hope this aids in resolving your concerns. Thank you for contacting American Eagle Outfitters.

Hello, I’m very sorry for your experience with this purchase. I do see that a refund for the missing packages was issued on 23-December-2017. Refunds typically post in 5-7 business days, but may take up to thirty days depending on your financial institution. I apologize for any inconvenience you...

have experienced.

[redacted],I received a phone call from American Eagle today and was able to resolve the issue.Thank you for your help,[redacted]

We were disappointed to learn of your recent shopping experienced with American Eagle Outfitters. AEO would like to apologize for the delay affecting your reimbursement. After research, we’ve verified that the original reimbursement check was issued after the mishap, and then a second check was...

issued on April 1st 2015. Our apologies if these were not received. At your convenience please reply with the debit or credit card number you wish to be refunded. Otherwise, feel free to contact our corporate coordinator (see contact info below) and we will gladly issue the refund back to the credit or debit card of your choice, as soon as possible. [redacted] |SR Coordinator- Social/MKTGAmerican Eagle Outfitters|Aerie

We were disappointed to learn of your recent experience with one of our customer care representatives. After pulling the calls on 10/20/14 at 5:22:39 AM, 5:38:51 AM, and 6:02:46 AM, we’ve verified our agent ([redacted]) provided frank information throughout the calls. During the early mornings, our...

call volume is low and as a result there are fewer agents on the floor.  Our agent tried to place an online order, while price matching all wanted merchandise. However, the call escalated when one item was out of stock. AEO has issued a 40% off certificate to the email address associated with your AEREWARDS loyalty account so you may purchase a comparable item at your convenience.

Hello [redacted], I am so sorry for your experience regarding order [redacted] and the fact that the situation has escalated to this level, as a refund should have been issued for the damaged products since a claim was opened by UPS. I was able to review previous correspondence with my team and have...

issued a refund to the order for the following merchandise: AEO Crew Jegging Sweater-Olive, AEO Crew Jegging Sweater-Holiday Heather Brown, AEO Sateen X Jegging-Smoked Gray, and AEO Sateen X Jegging-Berry Jam.  I have also noted this order to honor a 25% discount and complimentary two day expedited shipping on a future order. To redeem this discount, please contact ###-###-#### (24/7) to place your order; please reference order [redacted] when calling. Again, I’m very sorry for this experience and sincerely hope you will continue to elect to shop with American Eagle Outfitters in the future.

Hello, When fulfilling orders, we utilize inventory from both of our warehouses and all stores in the U.S. At the time your order was placed all selected items were available. Unfortunately there are external factors that may affect the order fulfillment process. For example, our system may show a store has the product, but the product may be sold to a customer in the store before the order is received and worked by that particular store. If that happens, the order is cancelled by that store and goes back into the system for sourcing to the next store. The order fulfillment system will continue to source the order to various stores until a store is located that has the product, but the maximum times it may be sourced is five. If the product is not found at that point, it is cancelled from the order. Again, I’m very sorry for your experience regarding this order.

We sincerely apologize for any confusion that occurred with our sale. Any advertised sale on American Eagle's website is automatically in American dollars. Any conversion rate is equal to the amount in USD, so you are receiving the USD sale price. The price of $38.96 CAD is a conversion rate, but is...

equal to $27.50 USD. We hope this explanation is helpful in resolving the issue. Thank you for contacting American Eagle Outfitters.

Hello, I have recently been in contact with a friendly American Eagle staff member outside of Revdex.com, and no longer need Revdex.coms assistance with my order. Please close my case, and mark it as resolved if needed. My case number is [redacted] filed on 11/17/2017 for American Eagle Outfitters, Inc, Pittsburgh,...

PA 15203. Please close my complaint/case with them, thank you.Thank you,[redacted]

Hello, I’m very sorry you were disappointed with your experience regarding this order. We are able to cancel orders placed with standard shipping within one hour of order placement, but regrettably orders placed with expedited shipping may not be cancelled in our system. I do apologize for this...

inconvenience, as well as the information provided by our representative that the order would not be processed until April 21. Orders may still be pulled for processing the same day they are placed, but for guaranteed same day shipping, orders must be submitted by 1 P.M. EST. Fortunately, our warehouse was able to process and ship your order for delivery on April 21, but this may not always be the case. Complete details for shipping time frames and guidelines may be found in the Help section of our website, or by visiting the link provided. https://www.ae.com/content/help/shipping-handling

We were disappointed to learn of the recent poor shopping experienced with American Eagle Outfitters. After research, we’ve verified that the order was canceled because the items would not be restocked.  Unfortunately, we currently do not offer an auto-generated email for canceled merchandise;...

this is a service we are working on offering in the future. AEO would like to apologize for our failure in this instance to deliver the experience we have traditionally provided. Please note that you were not charged for the three dresses, as they never shipped.  We have refunded the cost of shipping ($20) and tax ($1.66) back onto the original method of payment.  We are very sorry to hear of the frustration you experienced speaking with our online representatives.  It is our goal at AE to make sure your online ordering experience is hassle-free and pleasant.  As such, we will initiate additional coaching and training so that your next experience will be at the level you have come to expect since you have been such a loyal customer for 20 years.  Consequently, because we value you as a great customer, we have mailed out a discount coupon to the shipping address listed on the online order.  You are welcome to use it for a future online order or in-store purchase.Again, we do sincerely apologize for any frustration or misunderstanding this matter has caused.

My complaint was not only about AEO having trouble with Paypal but also that they are selling items on their website that they don't in fact have available. After learning that they didn't process my first order... I called in and the items I had ordered were no longer available. During that time my order was still in process. Why would they sell the items that I had purchased if my order was still "in process" with paypal. As well the second time I called and ordered different items since they sold the items I originally wanted... they again didn't send my complete order saying that items I had ordered were no longer available. Why do they have items on their website and allow people to purchase them if they are not available???

We were sorry to read about the issues affecting your order. At AEO we offer our customers a 1 hour window after
placing their order to cancel, if necessary, as we are unable to make changes once an order is placed. Our warehouses are completely automated and after that one hour
window, we...

unfortunately, no longer have the ability to stop the order from processing.
We have verified that unfortunately, you contacted us after that 1-hour window;
as a result our agents were unable to edit the order accordingly. Our records indicate
we have issued a complimentary return label to return or exchange the unwanted
item. Once the item is received at our warehouse a refund will be generated. Please note that you may also, visit
your local AEO store for a return or exchange.

Hello, I’m sorry for your experience with this order. Because there have been previous claims of non-receipt to this address with confirmed delivery by our carrier, we are unable to issue a refund for this purchase. Going forward, we recommend selecting an alternative address as your shipping...

destination, such as a UPS Access Point or your employer/place of business.

We sincerely apologize for the issues you had with your order. Unfortunately, the item sold out before we were able to ship it to you. The item is still out of stock for the size you wanted. If the item is restocked, you may call ###-###-#### and an agent will be happy to replace your order,...

honoring the original price of $42.47 that you would have paid. We hope that this response is to your satisfaction. Thank you for contacting American Eagle Outfitters. We greatly apologize for the inconvenience.

When the business has sent the Revdex.com a message regarding this complaint, it is not quite understand the essence of the problem. It consisted that the second compensation (for the shipping costs), which was issued on 9/18/14 and settled on 9/26/14, was supposed to be for an amount equivalent of $61 instead in the amount of 61 Russian Rubles. But I received a message from AEO that to my credit card was transferred the remaining amount for the shipping costs. So I think the problem solved.
Thanks for your help at solving my problem.
Regards,
[redacted]

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available.  As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next...

purchase, which will be received through email.  We are very sorry for any disappointment and inconvenience that this may have caused. We also would like to apologize for any issue with our customer service representative. At American Eagle Outfitters we strive to provide excellent service to every customer and will continue to coach our agents in order to achieve that.  We sincerely apologize for any confusion and hope this response aids in resolving the issue. Thank you for contacting American Eagle Outfitters.