American Eagle Outfitters, Inc.

Review: I have reached out to merchant over 3 times with no resolution. I placed an order for clothing and I only received a partial shipment 1 pair of jeans the remainder of my order was not received the Customer service rep. indicated the entire order was delivered based on tracking information and a refund would not be issued due to delivery confirmation from carrier.Desired Settlement: Refund for items purchased that were not received

Business

Response:

We apologize for any issues, which may have occurred with your recent American Eagle Outfitters order. After research we have verified that November 29th, 2015 a full reimbursement was issued to the original method of payment used for order [redacted] for items not received. On March 10th, 2016 we received a second request for a non-received order placed March 5, 2016. Per the tracking associated with this second order all items were successfully delivered to the same address used on the 2015 claim. As a result, of previous non-received history, regrettably we are unable to issue any further compensation for orders successfully delivered to this address. In addition, we recommend ensuring a more secure address is used for all future orders. American Eagle Outfitters will no longer be responsible for non-received packages to this address. We hope this information is helpful in resolving this matter. Thank you for contacting American Eagle Outfitters.

Review: I ordered 4 shirts on the 22nd for $140.12 and now the total has gone down to $113.49 after 4 days. Want a re-adjustment and called in the CS rep said they can only do within a couple of days. So 4 days doesn't fall into 'a couple of days' category. This is unfair. I could return my items first and place a new order but they're probably going to arrive only after the this 40% sale ends on 29th.Desired Settlement: Price reeadjustment

Business

Response:

We apologize for the inconvenience and erroneous information on the order adjustment. A refund of $24.00 was credited to you on Nov 26, for the difference in pricing. Any refund may take 3-7 business days to reflect in your account. We hope this has helped to alleviate the situation. Thank you for contacting American Eagle Outfitters.

Review: I ordered a pair of jegging in February 2015 from the company through their store located in the [redacted] Columbia, SC because they did not have the size of the jegging. The jegging were to be sent through the US Postal system. I never received them. American Eagle said the would contact the Post Office and according to American Eagle the Post Office they stated the were delivered to my address. But they were not. I kept checking my mailbox throughout the weeks and did not received them. I have been in contact with American Eagle throughout this situation and they assured me that they would refund me for the item. I called again on 4//10/15 and they said a refund would be in the mail within a week. I called today 4/17/15 on was told the refund was issued on 4/1/15 and it takes 2-4 weeks for it to arrive. This should have been settled the first phone call I made. They also said they would e-mail me regarding the refund..nothing. Never got a e-mail or a tracking number that they had been sent.Desired Settlement: I want my refund of $40.00 and a apology for me having to contact them repeatably regarding the matter.

Business

Response:

We were disappointed to learn of your recent shopping experienced with American Eagle Outfitters. AEO would like to apologize for the delay affecting your reimbursement. After research, we’ve verified that the original reimbursement check was issued after the mishap, and then a second check was issued on April 1st 2015. Our apologies if these were not received. At your convenience please reply with the debit or credit card number you wish to be refunded. Otherwise, feel free to contact our corporate coordinator (see contact info below) and we will gladly issue the refund back to the credit or debit card of your choice, as soon as possible. [redacted] |SR Coordinator- Social/MKTGAmerican Eagle Outfitters|Aerie

Review: I had called AE customer service on Friday Oct 17 2014 and spoke to a representative to report a stolen giftcard and was told that they would cancel all orders and the card and would issue me a new $50 giftcard. He was also to call me later that day and email me my card. I never received a call or my card. I called again today, Monday Oct 20 2014 and was told that the first representative did nothing and now they would call me later today for details. Never received that call either. I called again, 10 minutes ago and was told that I would not receive a refund, because they could not cancel the orders. I also spoke to a supervisor and was told very rudely that they were sorry but it was my loss. Then she hung up the phone on me.Desired Settlement: I just want my $50 giftcard refunded.

Business

Response:

Unfortunately, American Eagle Outfitters is not responsible

for lost or stolen gift cards. We can replace the missing card only if the balance is still available in the lost or stolen gift card. If you ever come across a similar problem, please

feel free to contact our corporate office at ###-###-#### (M-F, 8am - 5pm

EST).

We have issued a replacement $50.00 gift card to the

mailing address associated with this complaint, for the misunderstanding.

Review: I went shopping at the American Eagle Outfitters store in Springfield Towncenter mall in Alexandria, VA. This is a new store, so it is not listed on Revdex.com's site.

The store clerk at the register told me she was going to sign me up for a Rewards Card. I asked if this was a credit card and she said it was not. So I proceeded to give my information to sign up for the "rewards card." One I gave her all the information, she told me to hit "Continue" on the screen. Once I hit continue she said, "Oh, it is for a credit card. I can't cancel it now." The manager stated he was unable to help fix the problem.

They misled me in signing up for the credit card, and then took no actions to help me correct the issue.Desired Settlement: I want them to provide me any/all assistance needed to cancel this card, and ensure that nothing from it hits my credit report.

Business

Response:

We were very disheartened to learn of your recent experienceat one of our stores. Due to increased security, all American Eagle credit cardaccount information is housed exclusively within our credit division and ourpartners at synchrony bank, consequently we are unavailable to assist viaemail. AEO has forward your grievance to our managers at Synchrony bank for aspeedy solution. Please wait for email/phone communication from Synchrony bankdirectly.

Review: I placed an online order in mid February. I ended up canceling that order a few days later. The authorization hold for the amount of my purchase was never released and is still haven't gotten a refund a month later. I called AE customer service and they gave me a phone number to AE corporate. The last time I called about this issue the customer service rep said I should receive a refund in 3-5 business days. ( it's been a month and the issue has not been resolved)Desired Settlement: I would like a full refund immediately. I will never shop with this company again.

Business

Response:

AEO has not dishonestly held the funds from [redacted]’s account. Per our records the order was denied on 2/25/14. Typically, authorization holds are removed by the customer’s bank within a few days, after the order is denied. Immediately, after reading about Ms. [redacted]’s situation, we contacted her bank. We spoke with [redacted] ext. [redacted], the bank representative was also confused by the situation and explained that [redacted] should call the bank directly, in order to research the matter further as the bank could not discuss the matter with AEO over the phone. Attached you will find a copy of the fax completed on 3/17/14 where needed documents were sent to the credit union on our behalf to have the authorization hold removed.

We apologize for the poor experience, please note that this is uncommon situation. Please contact your bank at your convenience in order to correct any discrepancy with your account.

Contact person:

[redacted] Extension: [redacted]

Per American Eagle Outfitters this issue is closed and resolved.

Review: On Wednesday, July 3, I placed an order for a shirt on ae.com from American Eagle Outfitters. When I went through the checkout process, the shipping options stated that if I paid $20 for 1-day shipping I would receive the shirt by Friday, July 5. However I did receive the confirmation email that the shirt was shipped until Friday, July 5 at 5:30 pm. Needless to say I did not receive it by the date that was given on the website and I will not receive until next week. I contacted ae.com to ask for a refund of the shipping price since the shirt did not even ship until the day I was supposed to receive it. The email I received back from them was that I needed to read their policies because I placed the order after the 1 pm cut off for shipping for that day. If that is the case then there checkout process should also reflect that and should not have told me that I would receive it by July 5 but should have instead stated that 1 day shipping would have the order arriving on Monday but that is not the case. $20 is a lot to pay for shipping on one item when it was important that I receive it by the date I was told I would receive it by but didn't.Desired Settlement: I would like for the $20 shipping fee to be refunded to my card. I do not think I should have to pay that high shipping price when their website stated that I would receive my shirt by July 5 and they didn't even ship it until then. Regardless of what the policy may state, the checkout process is misleading then by telling something different.

Business

Response:

Customer was refunded.

A $20.00 refund was issued to credit card ending in [redacted] for the shipping costs. Per American Eagle, this issue is completed and closed.

Review: On December 1st, I placed an order for several items that were listed as in stock from the website. Almost 4 days after the order, one item still had not been shipped. The rest of the order was shipped separately. The item that was in stock when I ordered it, held for shipping, was then canceled from my order with no other notification than when I, frustrated, checked my order status and found that it was "canceled for me".

This in itself was frustrating, but I feel very upset at what the company has now done to the price of the item, if I now wanted to reorder. The price was listed as "regularly priced" at 49.97, sale priced at the time I ordered it was 42.47. NOW the website is listing the SAME item as "regularly priced" at 99.95!! "On sale for 74.96" I feel this is immensely dishonest business. At the very least I expect them to have given me the option of reestablishing the order at the same price as the initial sale. I have saved images of both prices of the item in case I need them.Desired Settlement: I would like for the company to honor the price of my original order and reinstate it. They are gouging the prices on thousands of customers, not realizing how much they are paying.

Business

Response:

We sincerely apologize for the issues you had with your order. Unfortunately, the item sold out before we were able to ship it to you. The item is still out of stock for the size you wanted. If the item is restocked, you may call ###-###-#### and an agent will be happy to replace your order, honoring the original price of $42.47 that you would have paid. We hope that this response is to your satisfaction. Thank you for contacting American Eagle Outfitters. We greatly apologize for the inconvenience.

Review: I visited the American Eagle store in Tucson, AZ on 12/04/15, the cashier ID is [redacted]. I had gone into the store to place an order after being given incorrect information when I called the store. I inquired about the sale they were having in the store vs online, turns out I would have been better off ordering from home and never entering the store. The cashier that psychically checked me out was nice enough however the other girl that seemed to be an authority figure was extremely unpleasant. She was condescending and rude, she made me feel uncomfortable and by the end of the order I was very upset. I had a long order and she made me feel as though I was doing something wrong. I even attempted to apologize for how long it was taking and she cut me off mid sentence.

The problems continued after I left the store. They did not inform me that one of my items was out of stock. I didn't not know this until I received my order in the mail and saw that one of the shirts I ordered was missing. On the receipt it said it was back ordered but "don't worry you weren't charged for it" except that was not true because I had already paid for my order in the store. I assumed that they would issue a refund.

I called and asked to talk to the corporate office about the lack of customer service I received in the store and also that one of my shirts was missing. The gentleman I talked to on the phone was apologetic about the experience in the store but when I mentioned the missing shirt he explained that it was an internal inventory issue and that I was not the only one to experience this. They had multiple people that didn't receive all of their order because of a miscalculation. I asked if there was anything they could do to make up for the mistake and he offered nothing. I was shocked at the lack of professionalism all around for such a large company.

To top it off I have still not been refunded for the shirt that I never received. I think that if they acknowledge a mistake on their end they need to find a way to make it right. Not to mention they have not refunded my money for the shirt which is completely ridiculous.

I intend on calling again and asking to talk to a manager but I'm doubtful that they will be very helpful. Overall experience with this company is that they could care less about their quality of service.Desired Settlement: I want a refund for the shirt I never received and store credit for the amount of the shirt that I would have purchased so that I can find something else for my family member. I

Business

Response:

First, we would like to express our disappointment in your recent store experience. At American Eagle Outfitters, our business is built around our commitment to service. We strive to train our employees to always conduct themselves with the utmost consideration for our customers and to provide the highest level of customer service. Based on your recent experience, it is clear that our objectives were not executed. Pertaining to your order, when items from an in-store order are canceled, a check is generated as a refund. We apologize for that information not being properly relayed to you. Checks generally take 3-4 weeks to process. If you would prefer to be refunded to a credit/debit card, please contact our corporate office at 1-888-307-3672, so that we may take care of that for you. We sincerely apologize for the issues that occurred hope this information resolves the problem. Thank you for contacting American Eagle Outfitters.

Review: I placed an online order with American Eagle on November 27, 2015. The order was for a pair of farylrobin Camilla side zipper gray booties size 8.The sku number is [redacted]0 and class style number is 1414-2229. On December 2, 2015 I received a pair of animal print flats size 9.5. The sku number is [redacted]1. I quickly contacted the customer service at ###-###-####. I explained to the customer representative I had received the wrong shoes. I gave the representative my order number 53010171. The invoice was for the gray booties. I asked the representative about returning the animal print flats and receiving a refund for the gray booties. I also explained to the representative I live a hour away from the nearest American Eagle store. The representative was suppose to send me return address slip which I never received. I asked a general question "how will I receive a credit for the shoes if the invoice states something different" "how will you credit and account for your inventory for the missing pair of shoes". The representative was very rude when discussing the steps for my refund. He couldn't answer my questions and he hung up on me. I called back and spoke to another representative she was polite and stated she would escalate the issue. Another representative stated I need to send the animal print shoes back and it would take 3 weeks before I receive a refund. All I want is a full refund without waiting 3 weeks due to no one could answer the questions concerning the inventory.Desired Settlement: Full refund without a delay

Business

Response:

We apologize for the inconvenience. A refund has been issued for the booties you never received. Please allow 3-7 business days to see that reflected in your account. You may use the free return label we emailed you, in order to return the unwanted shoes. Unfortunately, the item you originally ordered is now out of stock, however we would be glad to offer you a 20% discount and free 2nd day shipping toward your next purchase. To receive this discount, please call our customer service line at ###-###-#### and provide them with order number 53010171 and they will gladly place an order with this discount for you. We hope these steps have helped to resolve this issue. Thank you for contacting American Eagle Outfitters.

Review: spoke to several people regarding a coupon issue. # items missing from order then I call back to reorder and told I can't apply my 40 % off I EARNED with the 25 % off sale, last time ordering with american eagle

u penalize customers for earning coupons and then don't give them the sale price.Desired Settlement: and contact from corporate office and adjustment

Business

Response:

Paul,We apologize for the miscommunication regarding our promotions. We are glad to honor promotions within a two week period of you placing your order, if you did not have any other discounts added. However, in your case, you had used your AE Rewards promotion and your request for us to honor the 25% off online promotion was a month after your order was placed, which are the reasons we were unable to honor. We would be glad to mail you a 20% discount toward a future order.

Consumer

Response:

although u are sending a 20% that doesnt fix the issue. Why should customers be punished for earning a reward and then not be able to get the item at the additonal sale price if on sale?Doesnt make sense.

Regards,

Review: I bought a black Men's belt from American Eagle that ruined my $80 work pants. After wearing the belt literally ONCE, the entire waistline of my pants is completely black. I've reached out to customer service a month ago (the website says they will return my email within 2 business days, I still have yet to hear back. The thing with this belt is, I have friends whom have purchased the same belt and had the same problem. Why would this belt be on the shelves? honestly this is something that would take like 3 seconds to test before selling. It leaves marks instanteously. The amount of time i've wasted reaching out to American Eagle (3 calls, 3 emails) is absurd, with not so much as a single response.

I'm disgusted to say the least. Not just with the product (which is far beyond terrible) but with the customer servicing contact.Desired Settlement: I want not only a refund for this god awful belt, I want to be reimbursed for the pants it destroyed.

Business

Response:

We have contacted the customer and requested he send the damaged merchandise to the corporate office. We will be issuing a check in the amount of $80.00 for the merchandise and mailing it directly to him.

Review: I placed an online order on American Eagle Outfitters. At checkout I agreed to pay $5.34. $27 was charged to my paypal account instead. I immediately called customer service. Apparently I was also charged for some other item that I never placed in my cart or agreed to pay for. I was told that the order was placed and cannot be changed or cancelled. I would have to return the item after I received it & wait for a refund. This was NOT my mistake, I have screenshots showing I only agreed to pay a certain amount. This is FRAUD.Desired Settlement: I would like an immediate refund & Cancel my order completely. I will not take time out of my day or use my own gas to return something I did not even buy.

Business

Response:

We were sorry to read about the recent set back affecting your order. We understand that the return may be inconvenient, and for this reason we have issued a complimentary return label and a carrier bag to the mailing address associated with this dispute. AEO will gladly, issue a refund once the unwanted merchandise is received at our warehouse. If you have further question, please contact our corporate office at ###-###-#### (M-F, 8am - 5pm EST).

Review: I ordered a size 16 short pants online at AE.com. I couldn't fit them. I went to several stores and was simply told size 18 short was not in stock. Since I was going to be traveling I figured I would take them back in another area. It was then that I was finally told the stores don't sell my size. This was not stated online. I call it "weight hate". Why should I have to jump through hoops that others don't have to just to return my purchase? Anyway the sales woman said I could get a store credit. Why would I do that and you don't sell my size? She seemed upset that I didn't want to reorder the pants, so she found a way to force me to do so. She put the order in for the new size. I asked if they were the same price. She said "yes". This was not an "exchange". She cashed out the purchase and reordered because she had to ask my information again. It was not a simple exchange also because AMERICAN EAGLE DOES NOT SELL MY SIZE IN THEIR STORES. Anyway I got home and looked online and found out the pants was five dollars less than I had paid. SHE HAD CHEATED ME. STOLEN. LIED. The next day I emailed customer service because American Eagle apparently doesn't want you to know their corporate phone number because it is nowhere to be found online...nor are any relevant email addresses; I found this rare for a large retailer. So the email response was "you will receive a five dollar refund in the mail". First of all the overcharge was more than five dollars. Secondly cashing a five dollar check costs..so I will not even get the five dollars...and yes I am counting because they had already been paid from my bank for the money I owed. There were other avenues that day. The lady should have nipped it in the bud that day when she saw the price difference. I will not state my credentials or race, but I will just say this was quite odd as most stores after a certain amount of time passes will refund you because they have been paid already. I offered my ID- in which it was an order in MY name, but she didn't want to see it. Instead she simply told me I would get my pants in three to five days. I am very upset at the service I received at the store and online. I even attempted to call corporate after being given the number by customer service; the person on the other end was not very receptive either. American Eagle owes me more than five dollars....do the math AE. Also nobody called to explain or apologize for this situation. I guess they figured I wouldn't see what was going on. What if this happened a tenth of the time? While it may not seem like much to one person, money adds up fast when speaking of a large retailer like AE. No call to apologize. No explanation as to how the company arrived at five dollars. No nothing. With electronic codes these days I should never have to wait on AE's mistake until it comes in the mail. Furthermore I shouldn't have to be treated or cheated. I feel very violated about the entire situation.Desired Settlement: I will not dictate how American Eagle handles this customer service issue, however I will say that I expect to be treated as if this situation matters. I expect to be treated as if I deserve better treatment than what I received from their store and online correspondence. I would also expect some sort of explanation as to how the five dollar figure came about and why I was not immediately refunded/credited this amount instead of having to go through all of this unnecessary and costly process. Not to mention an apology for my time and gas spent going around town looking for a store to turn my pants in and get another pair- BEFORE I WAS TOLD THERE WAS NO SUCH STORE. well, no such store with my size. This has been a terrible process. Totally unheard of AE.

Business

Response:

American Eagle Outfitter prides itself in the fact that we are an inclusive retailer, we provide style options for different body shapes and life styles. Unfortunately; due to physical space limitation in store we are unable to carry certain inventory, the restricted space in our stock rooms and on our sales floor doesn’t allow us to carry a great variety of larger or smaller sizes in stores. This is in no way meant to be discriminatory towards any size individual and we apologize for any inconvenience this may cause you.

Review: I placed an order for a merchandise in Nov 2015. The order was never shipped, I have the proof and the tracking number too. However, I was charged $24.32.

The customer service blindly says that the order has been refunded.

I have my credit card statement to support that I did not receive any refund.

The customer service is totally appalling and has been ignoring my complaints.

They do not even bother to look at what's going on.

I deserve a rightful credit of $24.32.

thank you

Business

Response:

We apologize for any issues occurring with your refund. We have confirmed that the refund of $24.32 was sent to your Discover card November 15, 2015. You will need to contact Discover and provide them with reference number: [redacted], so they may search where your refund is. American Eagle has taken all necessary steps and completed the refund process. We hope this information assists in resolving your issue and Discover is able to retrieve your funds. Thank you for contacting American Eagle Outfitters.

Review: I placed an order with American Eagle on Feb. 10. I paid for 2 Business Day shipping. At the time of placing the order, it was indicated that I would receive my items by Feb. 15. While the majority of my items have shipped accordingly, there are 2 items that still have not shipped, thus, I will not receive them when I need them. I needed all items by today, Feb. 15, or I wouldn't have placed the order and paid for 2-day shipping. I was not advised that items were going to be late, etc.

I contacted AE and spoke with a Stephanie. When I asked for her last name she refused to give it to me and just gave me 70329 (I am guessing it is her employee ID). I asked Stephanie to cancel the last 2 remaining items and refund my shipping fee. I explained to her that I wouldn't need these items anymore if I didn't have them by today. I do not want these items being delivered. She told me that she couldn't cancel the order and could only refund half of the 2-day shipping. I understand I received some of the items in the 2-day period; however, I would have ordered none of the items had I known I wouldn't receive them all on time. When I asked to speak to a Manager, I was refused.

I am a good AE customer (probably too good) and I am extremely disappointed in the service I received, how I was treated by "Stephanie", and AE overall. I have stopped shopping at stores in the past for much less and will probably do so with AE if they do not fix the situation.

I would not have ordered any of the items had I known I wouldn't have them when they were needed. I definitely do not want the items being delivered after today.Desired Settlement: I would like the 2 outstanding items to be cancelled, I would like to be refunded for both of them, and I would like to be refunded the entire 2-day shipping fee.

Business

Response:

We sincerely apologize for the issues that occurred with your order. According to tracking information, all of your packages have been delivered as of Feb 17. A partial shipping refund had already been issued and we have issued another refund of $7.50 to complete your $15 shipping fee. Please allow 3-10 business days for those refunds to appear in your account. We also apologize for the issue with our agent. We will be forwarding your concerns to the agent's supervisors, to have the behavior handled internally. A prepaid label has been sent to the email address on file, so you may return any unwanted items to our warehouse for a full refund. You may also take any unwanted items to any American Eagle store. We hope this response aids in resolving your issue. Thank you for contacting American Eagle Outfitters.

Review: AEO was advertising free selfie stick with $75 order (after discount and before taxes). I read the details of the offer several times. I purchased $82 of merchandise after discount and before taxes. However, I did not receive the selfie stick with the offer.

I emailed Customer Service and this was their response:

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, April 08, 2015 10:04 PM

To: [redacted], [redacted]

Subject: Re: selfie stick <<#[redacted]#>>

"[redacted] ,

I apologize for any confusion. To be eligible for this gift with purchase, your order must have been a total of $75.00 or more of AEO merchandise. Aerie® and AEO Factory merchandise does not count towards $75 AEO® merchandise threshold. If you have any additional questions, please contact ###-###-#### and a representative will be happy to assist you.

Have a great day!

American Eagle Outfitters

[redacted]"

My reply was that this was NOT AT ALL clear in the offer details and I requested that the send the selfie stick.

This was their reply:

"[redacted],

We apologize that the selfie stick was not included in your order. We no longer have them available. All promotional items are available while supplies last. If there is anything else you need please let us know!

Have a great day!

American Eagle Outfitters

[redacted]"

The offer for the selfie stick was clearly displayed at the top of the website while I was ordering. I consider this very deceptive advertising.Desired Settlement: Would prefer to receive selfie stick as advertised, but if selfie stick is indeed no longer available, would like apology from managerial level with change in system to avoid deceptive advertising in the future.

Thank you

Business

Response:

We would like to apologize for any miscommunication cause by our promotion. AEO ran two different free gifts withpurchase promotions. The first was for AEO merchandise; all customers who spent a minimum of $75 dollars in AEO merchandise received a complimentary selfie stick. Aerie, our women’s intimates’ line offered a free tote as their free gift with a $55.00 purchase. After reviewing your purchase, we’ve verified that $29.99 was spent in an AEO items (the AEO Floral Stitch Tote Bag)and $52.96 worth of aerie products were purchase in order [redacted]. The qualifying threshold for each free gift was not met. AEO understand this to be a poor experience and has issued a complimentary aerie tote to the mailing address associated with this grievance. Please note the promotions could not be combined.

Review: American Eagle apparently has a one-hour no change to order policy. I needed to call to change the size of a purchase. They would not alter the order. I was not canceling the order. It was just a change. This is the most bizarre policy I have ever heard of from a retail outlet.Desired Settlement: I would like the order changed, or a refund.

Business

Response:

We were sorry to read about the mishap affecting your order. Yes, AEO does offer our customers a 1hour window after placing their order to make any necessary changes to theirorder. The reason being, that both our warehouses are completely automated and after that one hour window, we no longer have the ability to stop the orderfrom processing normal. We’ve verified that unfortunately, you contacted us after that 1-hour window; as a result our agents were unable to edit the orderaccordingly. Our records indicate we’ve issued a complimentary return label to return or exchange the unwanted item. Once the item is received at our warehousea refund will be generated. Please note that you mayalso, visit your local AEO store for a return or exchange.

Review: Hello, I visited a AE retail store on 7/28/2014 and made a purchase. I did not have my AE Rewards number on me, so the sales associate offered to look my # up. They could not locate my rewards # and suggested I open a new rewards account, to which I agreed. I gave them the information they asked for, but later came to realize they opened up a AE credit card account, not just a rewards account. I did not give my consent to open a card account at all, and I was not fully informed by the associate. When I called customer service, they submitted a dispute to Synchrony Bank, who services AE cards. The bank said they are reporting accurate information and are unable to alter my credit report. I want this account closed, as well as my credit reports adjusted to completely remove the account, as well as the inquiry I never consented to. I've also filed a Consumer Financial Protection Bureau and Attorney General Complaint. I thank you for your time.Desired Settlement: I want this account closed, as well as my credit reports adjusted to completely remove the account, as well as the inquiry I never consented to.

Business

Response:

We were very disheartened to learn of your recent experience at one of our stores. Due to increased security, all American Eagle credit card account information is housed exclusively within our credit division and our partners at synchrony bank, consequently we are unavailable to assist via email. AEO has forward your grievance to our managers at Synchrony bank for a speedy solution. Please wait for email/phone communication form Synchrony bank directly.

Review: I returned clothes back to this company and they can't find them apparently I want my money back I ordered off of their website and I also got rude response serviceDesired Settlement: I want a refund of my order amount for my order this has been going on for almost two months now

Business

Response:

We were very disappointed to learn about your recent experience with American Eagle Outfitters. After research we’ve conformed that due to previous order history we are unable to issue a refund for this missing package. On April 1st AEO issued a complimentary refund in the amount of $54.28, for an order placed on 3/25/14 which was never received. The tracking on this order ([redacted]) reflects it was delivered by UPS on 3/28, in good faith AEO issued a full reimbursement to the original method of payment. Then on 5/13 we receive an additional complaint regarding certain items which were lost and never received at our warehouse from the same mailing address.