American Exteriors, LLC

[redacted] ,I was told by the Install Manager in Denver that the service was handled this morningPlease let me know if there is anything else you need.Best,Gina

Dear valued customer,After speaking with our [redacted] in [redacted] , I was advised that a new screen was deliveredPlease let us know if there is anything else that we can do for youBest,American Exteriors

I have been able to talk to [redacted] and apologize for the delays in his project and also the issues with the Omaha staff Corrective action has taken place We were able to install the [redacted] 's siding and complete the needed window trim as requested The job was finished today and an American Exterior Representative will walk the job with [redacted] to make sure everything has completed correctly

Complaint: [redacted] I am rejecting this response because: They should not be sending there reps out to give bids if they are not standing behind the contract, and as for as the sales manager he was rude would not let any body talk that is why we hung up, and we some checking of our own and found out this is not the first time they have done this and that most of the sale reps have quit because of their lying, please do something about this Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/08/07) */ We have worked with the customer to resolve the issue and the customer has expressed that they are happy with the result and are satisfied

The first set of service issues have been completed and the Omaha office has been in contact with [redacted] to take care of the last issue with the cracked frame The material is ready and we are working with the Root's for a warmer day to replace this per their request We are watching the day weather forecast to accommodate this We do apologize that it has taken this long to get this accomplished

American Exteriors has had different installers go to the home to inspect the door It has been properly installed and insulated and issue that is reacquiring is condensation from a humidifier and proximity to the kitchen dining area Condensation will continue to show up on the door as long as there are higher humidity issue in the home We have tried to inform the [redacted] 's of this and they refuse to accept this Windows do not cause condensation, humidity does, and this must be controlled in the home We are willing to have another installer look at this but it will come to the same conclusion

The Revdex.com complaint was delayed coming to American Exteriors and this service was completed in Nov I apologize that it took so long to get this service done in the first place and the issues with getting in touch with the [redacted] office This item has been corrected so calls transfer to other offices if the staff is not available Thank you

Dear valued customer,Thank you so much for taking the time to submit your situationI have passed it along to the VP of our company for review and you will be contactedThank you,American Exteriors

Dear Valued Customer, I have sent your concerns to our Division VP to assertI apologize for your experience and we will get this addressed shortlyFeel free to contact me at [email protected] if you do not hear backThanks,Gina

Dear Valued Customer,Thank you for providing me with updated detailsI just passed the information on to Kevin K [redacted] so that he can let me know the next steps in the processAs soon as I hear back from him I will let you knowThanks,Gina

This job was cancelled out by American Exteriors at the beginning of December and we thought notice was sent to [redacted] of this If there is any further issues that need to be addressed please let us know, other then that we consider this project closed and the constructed windows will be donated to Habitat for Humanity

Dear BBB: (written by Jim K***, District Manager -Omaha office of American Exteriors)I have contacted this customer ( [redacted] ) by phone on 3-21-18 to discuss her complaint. Icalled [redacted] at 12:04 pm on 3-21-18. I told Mrs. [redacted] that we received the complaint and acknowledged that we did have more issues than usual on her job and I apologized. I confirmed with her that all the products were installed and the installation was acceptable. She agreed that was the case. She did say there was damage to 2 doors and she was still not happy. I offered to replace the door panels and she declined the offer. I also offered her $1000.00 in discount for her inconvenience on this job. She declined that offer also stating she wanted to visit with her husband. She stated they were meeting with an attorney next week and she would call me back next week.That was the end of the conversation today.Thank you.

Complaint: [redacted] I am rejecting this response because: You do realize that Kevin K [redacted] has personally already dropped the ball on this, right? Sincerely, [redacted]

Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted] I will contact an attorney about this issue It appears they are refusing to follow through on promises made Regards, [redacted]

American Exteriors has been in contact with Mrs [redacted] since we had written notice of the complaint We had a installer inspect the window and correct the issue Yesterday we a had a third party restoration company go to the [redacted] 's home and test for mold We are awaiting their findings [redacted] is no longer with the company so all future emails or responses should be sent to [redacted] @amext.com We should be completely done by this weekend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in the process of getting the screens taken care and addressing the other issues that *** has brought up We should have this completely resolved by next week

Dear ***, After receiving your review, we immediately contacted the Division Manager for your areaWe received confirmation that you were contacted and arrangements have been made to rectify the situationWe appreciate your time and will assure that this gets
taken care of to your satisfaction. Best,American Exteriors

The Gutters were taken care of the first week of May and I have confirmed with *** that is was done to his satisfaction