American Freight Furniture and Mattress

Messages were absolutely placed on voice mails explaining piece was in with no return response.   We gave free delivery after customer began to be disrespectful/bully our employees.  Delivery was made today........NOBODY WAS AT THE HOUSE........DELIVERY CREW HAD CALLED BEFORE COMING OUT TO THIS CUSTOMERS HOUSE TO MAKE SURE SOMEONE WAS GOING TO BE THERE.....CUSTOMER SAID YES.  DELIVERY CREW GET TO THE HOUSE AND THERE IS NO ONE HOME.....CREW WAITED FOR 1/2 HOUR.....SO CREW PUT DELIVERY UNDER THE ROOF COVERED PORCH!!!!

This customer has been contacted to inform it is in on 9/29 we called customers father and could not leave a message because there is no voice mail set up.   Please inform this customer that his loveseat is in.

American Freight cant copy these attachments from the Revdex.com website here.    THEY MUST BE SENT TO THIS ADDRESS ABLING THIS SECOND WARRANTY CLAIM FOR THIS CUSTOMER.Please remember that this customer first warranty was denied.  We will do a 2nd warranty claim which is determined by the manufacturer not American Freight.

…..this piece has been on back order for a while. We finally have word of around 2/5/16 that it will be picked up from...

the factory and brought to the store the following week. This is what the manufacturer has notated in their data system...we will keep you updated, please call [redacted] ext [redacted]

Customer purchased the posture plus in a twin set ($98). I did recommend her a bunkie as it was the only twin size set in stock within her price range and significantly more comfortable than her original purchase. She thanked me and said she would go back to the store to see it. I spoke to my...

manager that day and told him that if she did not want to reselect, to refund her entirely. He assured me that he would.  She is more than welcome to come in for a refund.

This was delivered July 16th

American Freight will replace this dresser for this customer.   It is on order and as soon as it comes into inventory we will call the this customer.

Hello I filed a complaint. The business American Freight responded back with a resolution and never followed through. Every time I call them they keep saying it hasn't come through yet. They stated 4-6 weeks it is now going on 2 months. I also forwarded a picture with the complaint #. At this point what should I do.

This customer walked into our showroom floor, went over to our mattresses and pick out and purchased. This customer then went over to the counter where we have a HUGE SIGN SAY "ALL SALES ARE FINAL" and paid for the mattress. This customer received a receipt for this mattress where it states "ALL...

SALES ARE FINAL".
Our sales people are not trained to hide any American Freight policies and are of respect.
American Freight would be happy to do a claim on this mattresses with the manufacturer. This customers dislike could be that there is a defect in this mattress. Please have this customer send pictures of any damage or defect to myself at [redacted]@americanfreight.us and I will make sure a claim gets done to see if we can get it replaced.
American Freight cannot take back a mattress that has been sleep on and then be returned but we would be happy too do a claim to see if we can get it replaced. This customer will not be refunded.

We very much apologize for this inconvenience!
YOUR SALE HAS NOW BEEN TRANSFERED TO THE CHATTANOOGA, TN STORE:
YOU HAVE THERE:
$330.00 store credit
Headboard
Able to pick out another recliner
IF YOU HAVE ANY QUESTIONS, PLEASE CALL JOSH B[redacted] AT [redacted]1

Please advise this customer that the manufacturer has the order on a backorder and American Freight sincerely apologizes. Our purchasing department show the PO is producing the first week of June and to arrive at the American Freight store by the late 2nd week of June.

We gave her two free lamps for the inconvenience, and exchanged the product in question. She is satisfied. Thanks!

Our Regional Manager has called this customer. American Freight will replace the bottom of the table. We will deliver tomorrow 2/24. We apologize for all the miss communications!! This customer was given a free upgrade of $200 and also was refunded back on her card $228.00

Customer can not be refunded as I stated in our first response but has options to reselect or store credit.  There will be no refund.

she will be delivered this Friday her bed, please mark your recordsThank You Susan!

Hi [redacted], this is what my Regional Manager has advised:This customer will be coming in this week.  We are going to swap her out to get her taken care of.  We don't want to keep relying on ordering the cushions.  She is happy with that and will be in to reselect.

This customer has been refunded

Customer will be getting mirror on Sunday and we apologize for any inconvenience!

We offered her a $50 discount on the bedroom set for the inconvenience and applied the $500 she paid onto the layaway towards the new receipt with only the bedroom set on it. The customer then paid an additional $25 on 5/22 towards the new layaway which gives her a total of $525 paid in. We can give the customer two options; a.) She can apply the $525 towards whatever pieces she wishes to purchase and we will honor the $50 discount that has already been offered to her. b.) We can refund the $525 she has paid towards the layaway.

Complaint: [redacted]
This information was provided earlier. Here it is again:Name:  [redacted]Store Name:  American Freight in [redacted].  Sales Rep.: Greg.  Both Greg and the telephone receptionist lied about where their furniture is made. They said "all of their furniture is made in USA."  It is NOT.Sales #  [redacted]
Regards,
[redacted]