American Freight Furniture and Mattress

This response shows what we have dealt with..... American Freight stands behind their first response and will not deal in vengeance!!

This complaint lays unresolved because this customer expected our delivery people to have her cash refund when picking up her furniture.....when she was explained that she must come to the store to receive her cash refund if we had enough in our cash drawer and refund the rest of the monies back on her credit card.  American Freight must have the returned furniture back in house before any refund processes.This offer stands for one more try.....we will come to get her furniture, she must come to the store to receive her cash refund (IF ENOUGH IS IN THE DRAWER TO GIVE AT THAT TIME) if not a check will be sent to her home in 7 to 14 business days for this cash.Please have this customer call to schedule her pick up on her furniture and then to be refunded

American Freight is going to replace mattress, customer to dispose of defective mattress.  Customer can replace with $100 dollar free upgrade on the price of a new mattress replacement design.

Customer called our store saying his mattress was delivered damaged.  We told him we will be happy to replace it but it was on backorder by the manufacturer and explained when it came in we would be happy to replace it.  The manufacturer finally shipped inventory a month and half later which we apologized for!  For the inconvenience we upgraded this customer free of charge to another design of mattress and gave him free delivery which he thanked the delivery for taking care of him.....also on top of this ustomer got to keep his old mattress.  (Our assistant manager personally delivered this mattress to him to make sure he was taken care of)We apologize for any and all miss communications but American Freight feels this customer has been compensated for the inconvenience and that this compensation is fair, there will be no more compensation given.  Please take note that All our Sales are Final which states on all our customer receipts.

Our sub-contracting delivery company came to this customers house around 9:30 but called the customer first and customer allowed them to deliver at this time. Delivery brought everything except the mattresses.
The customer threw a fit and demanded they receive their mattresses THAT SAME NIGHT...

so the delivery people went back to the store, store manager unlocked and opened the store and the delivery crew picked up the mattresses and around 1:30 came back to the customer house upon calling customer first....and the mattresses were delivered as requested and demanded!
OUR DELIVERY CREW REPORTED TO OUR CORPORATE OFFICE THAT THIS CUSTOMER WAS EXTREMELY AGGRESSIVE, THREATEN THEM, TOOK THEIR PHONE AND THREATEN TO KEEP IT IF THEY DID NOT DELIVER ALL THEIR FURNITURE, CUSTOMER WAS SO FOUL AND FREIGHTENING OUR DELIVERY CREW WILL NOT GO BACK TO THIS HOME! THE CUSTOMER SERVICE GIVEN HERE WENT ABOVE AND BEYOUND CONSIDERING THE FACTORS/BEHAVIOR DISPLAYED BY THIS CUSTOMER.
AMERICAN FREIGHT WILL NOT REFUND....OUR SALES ARE FINAL, WHICH IS STATED ON ALL OUR CUSTOMER RECEIPTS AND ALL OUR SIGNS OVER ALL OUR COUNTERS

Customer is coming in to reselect to another piece!

This customer furniture has been delivered.

I was told we'll be receiving furniture today June 11,2016.We shall see. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Tahirah Ahmad

I reject the response from American Freight because when I purchased the warranty, I was told that any damage could either be repaired or replaced. What is it specifically are they saying that the manufacturer doesn’t cover? They didn’t say what was covered. And in regards to the colors of the furniture, I had to track the corporate office down about getting it replaced which was in 2015. At that time, I lost my boyfriend to diabetic ketoacidosis & went through a bout of depression. So at the time when they were trying to contact me, I was getting help. They should not be allowed to Sell warranties on furniture they don’t plan on honoring, nor putting in fine print on receipts what is covered under the warranty. I also notice they never clarified the issue about the length of my warranty. This company has shown they use bad business practices to me when I spent over $2500 purchasing furniture from them. I would appreciate them just on good faith to honor what was told to me by their representative. They didn’t even offer to repair the furniture. I’m not satisfied by their response at all. This is poor customer service & dissuaded repeat business.

According to the system all she is missing is the headboard, which I have transferred for her and is available for pick up or drop off.  We have attempted to call her numerous times (which is updated in the notes, I called her again today) to get her the headboard, a partial refund, or an...

upgrade.  I have no way of knowing if there is any other problem with this sale because she refuses to answer the phone or call myself or Dalton back.

Consumer called Revdex.com advising that the item was delivered and issued has been resolved.

I've replied so many times it's ridiculous.  All you care about is "closing out" the complaint NOT helping to resolve it.You've had numerous complaints about this company and yet by closing out the complaint without resolving it to the complainant's satisfaction you actually make it look like the business "resolved" the complaint.  All they did is say NO, NO, NO and you run away like a dog with his tail between his legs.Bow-Wow and Happy Holidays to you!

We would be willing to re-select the customer to a different set but our sales are final and there will be no refund.  We will be happy to get your warranty registered and apologize for this inconvenience!

the couch they replaced this one with is broken again, I am awaiting them to call me with an appointment to fix it. I will NEVER deal with this company again after this. Neither will my friends or family.

Revdex.com:
I reviewed the response made by the business in reference to...

complaint ID [redacted], and find the resolution is satisfactory to me. Someone from the store here in Carnegie spoke with me on Friday, August 12th and we made an agreement that was acceptable to myself and my husband. Thank you for assisting me in resolving this matter

American Freight needs to respond to my attorney who already has sent pictures of the damaged furniture.

The last response from AF has the customer service # in it you can call to place a claim.
Here it is again-[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11500518
I am rejecting this response because: I'm not taking anything else from this store. 
Regards,
Dori Stemple

The father of the person complaining is the one that owns this account.  He was informed when he paid off that it would be 30 days, also this is stated on his receipt.  The sales staff helped this customer and his daughter every time they called.  It was reported to the Regional...

Manager that the daughter was combative and insulting to the staff as she does not want to wait as was agreed upon with the father owner of the account.   Loveseat is in customer will be informed of this update.

This customer received his sectional two days ago and received free delivery.