American Freight Furniture and Mattress

I was waiting for the refund to post to my account which it did this morning. I personally consider this issue resolved

on 9/10 the furniture was still damaged. On 9/11 they came with another set that also was damaged and now I have no couches and I still don't have my money back. The store manger at the sand...

lake is very helpful but corporate is not. They are the ones that need to refund my money we have tried everything they recommended. We have picked new couches since the others were discontinued and now the new couches we pick have been sent back twice.

I am [redacted]. I can't help it if your sales people are incompetent and can't spell my last name correctly when I did spell it for them when I purchased the sectional.   I have spoken with the company as has my fiancé on my behalf.  My dispute is not with the delivery company it's with the crappy company providing crappy furniture and acting like they are doing a service when it shows on the invoice I purchased the warranty for said piece of furniture. If I don't receive some type of apology and compensation for the rude service, how myself and my fiancé has been treated when dealing with their employees I will seek a lawyer in settling this dispute.  $2000 when buying furniture is NOT pocket change and the fact it took 7 months to even get the pieces we originally complained about exchanged because they were broken or shoddy quality on arrival & to be treated as though I'm a evil person because I want some type of compensation for the hideous service I've received & the rude treatment we've received every time we've went to deal with this company.  From being told we were being done a favor when we've purchased the warranty to the fact that every piece we've received has had some type of problem. If this is how this company conducts business and the type of quality of product they have their prices need to be seriously reduced.

This customers refund has been put into motion and will be rushed out to the address on customers receipt.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  please have them pick up old dresser and deliver new with no additional charges

The business do not have the same furniture available and that they have something similar which I no longer need because I am no longer in the city where the layaway was placed and a request was made to transfer the credit but it was no transfer on request and I had purchased with cash another item. I have called multiple times to speak with corporate and no one calls back and I am advised only one person works. I contanstly called and was advised by a women who made herself known that she was a manager and that I can get a cash refund.

This customer has had three replacements.  There is a warranty to his mattress but this warranty does not mean instant replacement, you must meet the guidelines on the manufacturer's warranty in order to receive a replacement.  American Freight wishes to do a claim on this mattress...

for this customer being that there has been 3 replacements.  Please have this customer email our Jr. Vice President Mike S[redacted] pictures of any defect this customer has so we can send them to our manufacturer where they will inspect to see if this defect meets the warranty specifications for a replacement.....here is his address.  American Freight will be monitoring this claim!!This customer will not be refunded.   Our sales are final which is stated on his receipt and signs above all our store counters and we are legally entitled to our policies.  American Freight will be happy to do a claim.  PLEASE EMAIL PICTURE TO THIS ADDRESS BELOW.Mike S[redacted] <ms[redacted]@americanfreight.us

This customer has my Corp cell number and was supposed to call me one day in advance before she comes in so I could be in that location to see the pics ( she does not know how to emil pics that's why she was going to bring them in).
When she brought in the pictures the first time, Tolisa was the...

one that saw the pictures and told me they very much looked like cigarette burns ( customer did not purchase value 1 warranty). This was the reason I was going to check out the pictures myself to determine the origin of the holes. Customer was happy with what we agreed upon to come back in and deal with me. I have never received a call from said customer to remedy the situation. I have a strong feeling the holes are cigarette burns and that's why customer never came back in. I will contact customer again to try and resolve situation. This particular set has a frame, seem and spring warranty and does not have rip,cut ,burn or puncture warranty unless purchased, she did not purchase extra warranty.

This customer will be getting delivered today.  We received her furniture yesterday.

I never filed a claim with the warranty company because I wasn't told to do so by the company when I called in about my furniture. I was never told by American Freight you all offer a 1yr warranty. I was sold on the fact that it was supposed to be a 20yr warranty I was purchasing, to then find out by the manager it's 5 years, and now from whom I'm guessing is the corporate office, I'm being told 1 year. The pictures I sent were to an American Freight email address, not the warranty compnay. How did it go from you all denying me, to now it being the warranty company. If need be, I will contact them as well. But never have I purchased a warranty that is good for one year. At the least, all warranties have been 2 years. One thing for sure is after we've concluded this affair, I will never purchase anything else from your stores, nor will I give anyone I know a good word about your business practices. Properly educate the staff on what the warranties their selling consists of. I paid $99 for a warranty good for one year? Sure. I can purchase a $400 laptop from Wal-Mart with a 2yr warranty that costs $40, yet I spend over $2500 with your company and you want to Sell me on a one year warranty? I will never do business here again, ever.

Consumer called Revdex.com and advised that American Freight has contacted him and the matter has been resolved.

I was not told ANYTHING about additional fees (in addition to the 75.00 delivery fee). As mentioned in my first complaint, I was able to see other receipts and (different) delivery fees were written (in red) , others written in black, and some not written at all. You still refuse to say whether your charges will be posted so customers will know how much the contracting company charges (again, you have not listed what your name is). I think you do this "by design" so you can take advantage of people. All this will be cleared if you are upfront about your costs-and you refuse to tell me-OR the Revdex.com-if you will clearly post what you charge. That is all. I will get the boxes picked up by another (Revdex.com recommended) company and will tell my friends-and co-workers to stay away from your company.  I work at a place where I am in contact with lots of people and will simply tell about my experiences with your "contracting' company. Revdex.com, thank you so much for helping me with this case. I do appreciate it. Revdex.com, you can close this case now. You did all you can and I am totally unsatisfied with the company's response. Thank you.

Back orders from manufacturers are beyond our control. American Freight does not custom make any furniture and never have we advertised this.
We are happy that this customer has received her refund and in good faith our discount still stands for a next purchase at American Freight!

Please send us pictures of this damage and American Freight will be happy to investigate.

A claim must be done and pictures only must be submitted by this customer in order to do a claim for this damaged piece of furniture.
This claim will be sent up to the manufacturer for inspection for manufacturer defects...if defected an approval by the manufacturer for a replacement is...

made.
Please have this customer submit pictures of the last replacement given to customer showing picture of this damage and AF will be happy to do a claim. PLEASE SEND PICTURES TO [redacted]@americanfreight.us and I will make sure a claim is made

American Freight was advised by the regional manager of the Morrow, GA location that this customer had been refunded the $185.00 as of 5/2/18.

Due to the fact that none of our dinette sets have chairs rated to an 800lb limit, we will allow the return and refund of the dinette set.  We have already replaced these dinette chairs once at our cost and there is no warranty on this product.  As far as the sectional goes, we would be...

happy to file a warranty claim under the manufacturers warranty for this customer.  If the customer could provide pictures of the damage and which piece of the sectional has damage we can begin the claim process for them.  Please have customer call VP Regional Manager, Mike S[redacted] at [redacted]

This customers furniture has been on a B/O from the manufacturer.  We are going to transfer it from another store within a weeks time.   We sincerely apologize for this delay.   We have spoken to this customer and explain and they are aware and have been updated on...

these facts.  This customer still wants this sectional.

We are bringing a replacement Dresser out to this customer today.

called customer and he will be in to reselect new set at same price range one time swap only