American Freight: Furniture, Mattress, and Appliance

I purchased a couch from them a year ago at their store in Lafayette, Indiana. I paid for the couch in full with cash. After only having the couch for a month, it started to make a noise when you sat on it. Approximately 8 months later when someone sat on it, the couch completely collapsed. I went to the store and was told to submit a claim, along with pictures. I submitted the claim back in February of 2018. I was told I would hear something within 30 days. After not hearing from anyone, I finally contacted the store manager. All he will tell me is that they are "working on it." Here it is almost 3 months later and I still have a broken couch that is unsafe and that no one can sit on. I have sent multiple emails to the store manager and now I am getting no response at all. I have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response.

We are an electrical contractor doing work out of town. We used American Freight Furniture-Mattress Store in North Richland Hills, TX. Address 8701 N. Airport FWY 76180. I discussed with Anthony that we'd like to buy 7 mattresses and 1 sofa for $1,023.00. When our electricians went to pick up the items listed above Anthony took it upon himself to up sell every single mattress. Unbeknownst to my on site employees they signed for all of this. I was unaware of this until the bill came in at OVER TRIPLE the agreed upon price $3,230.18. Once I found out about this I instructed my electrician to return all of these products and of course "All sales are final, no returns." This is the epitome of a BAIT AND SWITCH. I plan to find every message board, and review outlet I can find to make to let everyone know that this company WILL take advantage of anyone who walks in the door. I am extremely dissatisfied with the terrible customer service that Anthony has. I will make sure that as many people as possible know just how awful this company is. This is beyond being taken advantage of, it is an outright corporate rape.

This store sells cheap garbage. I bought my couch 14 months ago and the frame broke. They said it was two months over its warranty. My butt is hitting the ground.

I purchased a couch from them a year ago at their store in Lafayette, Indiana. I paid for the couch in full with cash. After only having the couch for a month, it started to make a noise when you sat on it. Approximately 8 months later when someone sat on it, the couch completely collapsed. I went to the store and was told to submit a claim, along with pictures. I submitted the claim back in February of 2018. I was told I would hear something within 30 days. After not hearing from anyone, I finally contacted the store manager. All he will tell me is that they are "working on it." Here it is almost 3 months later and I still have a broken couch that is unsafe and that no one can sit on. I have sent multiple emails to the store manager and now I am getting no response at all. I have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response.

We are an electrical contractor doing work out of town. We used American Freight Furniture-Mattress Store in North Richland Hills, TX. Address 8701 N. Airport FWY 76180. I discussed with Anthony that we'd like to buy 7 mattresses and 1 sofa for $1,023.00. When our electricians went to pick up the items listed above Anthony took it upon himself to up sell every single mattress. Unbeknownst to my on site employees they signed for all of this. I was unaware of this until the bill came in at OVER TRIPLE the agreed upon price $3,230.18. Once I found out about this I instructed my electrician to return all of these products and of course "All sales are final, no returns." This is the epitome of a BAIT AND SWITCH. I plan to find every message board, and review outlet I can find to make to let everyone know that this company WILL take advantage of anyone who walks in the door. I am extremely dissatisfied with the terrible customer service that Anthony has. I will make sure that as many people as possible know just how awful this company is. This is beyond being taken advantage of, it is an outright corporate rape.

This store sells cheap garbage. I bought my couch 14 months ago and the frame broke. They said it was two months over its warranty. My butt is hitting the ground.

Went to their store to but bedroom furniture and was lied to about it being delivered and was missing furniture that we paid in full for.

Went to their store to but bedroom furniture and was lied to about it being delivered and was missing furniture that we paid in full for.

On January 15, 2018 I purchased several items for my new home. The items were delivered around January 27, 2018. I purchased two kitchen/dinning room tables and chairs for those tables, a couch/sectional, a queen side bedroom set including the mattress, and 2 twin side headboard and footboard along with the mattress and a warranty for those items. Sometime in March 2018, my son was talking to me and went to go sit down on his bed and the wood broke. We contacted the company via email. After receiving no response, we contacted the district manager. The district manager and I spoke briefly and he said he would get the store manager to contact us. As I spoke with the district manager I also told him that our queen size bed leg broke while we were sleeping. After speaking to the district manager, I also informed the store via email. The store contacted us and side that our warranty claim was approved but they do not know when the items will be delivered to us. As of today, April 19, we still have not heard back from them. Please help us. We just want dependable beds.

On January 15, 2018 I purchased several items for my new home. The items were delivered around January 27, 2018. I purchased two kitchen/dinning room tables and chairs for those tables, a couch/sectional, a queen side bedroom set including the mattress, and 2 twin side headboard and footboard along with the mattress and a warranty for those items. Sometime in March 2018, my son was talking to me and went to go sit down on his bed and the wood broke. We contacted the company via email. After receiving no response, we contacted the district manager. The district manager and I spoke briefly and he said he would get the store manager to contact us. As I spoke with the district manager I also told him that our queen size bed leg broke while we were sleeping. After speaking to the district manager, I also informed the store via email. The store contacted us and side that our warranty claim was approved but they do not know when the items will be delivered to us. As of today, April 19, we still have not heard back from them. Please help us. We just want dependable beds.

I purchased furniture from them on the around or on February 24 I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March 17 I called back on March 16 and was told they did not see a date for the truck to come in on March 17 and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the delivery people are and independent contractor I also had to pay the delivery guys 110.00 which I was told was going to be returned to for the inconvenience that has yet not to be returned.

I bought a bunkbed on 30, March. I was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order it. I paid in full that day. I was told they put it on order and it would take about 5 days. It's been 21 days so far and they still don't have it or know when they are going to get it. Their customer service skills are poor and their managers don't care. They keep passing the fault around. Never do business with them.

I bought a bunkbed on 30, March. I was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order it. I paid in full that day. I was told they put it on order and it would take about 5 days. It's been 21 days so far and they still don't have it or know when they are going to get it. Their customer service skills are poor and their managers don't care. They keep passing the fault around. Never do business with them.

I purchased furniture from them on the around or on February 24 I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March 17 I called back on March 16 and was told they did not see a date for the truck to come in on March 17 and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the delivery people are and independent contractor I also had to pay the delivery guys 110.00 which I was told was going to be returned to for the inconvenience that has yet not to be returned.

At first I was not born yesterday!!! Understand this before I bought the box spring mattress, they or he knew that it would not last very long. That's why he would not put a warranty on it, but the mattress to who it may concern, who have some mulitators, beating peoples out there money. Now I am telling let the game begin? What you do if it happen to you? I'm going straight to legal aide, by the time you receive this. May the have mercy on your soul!!!!

Great prices overall. But the catch is if you finance, after 101days they charge you an additional $6000. Most people that finance might not be able to afford these prices .If you buy, buy outright.

Great prices overall. But the catch is if you finance, after 101days they charge you an additional $6000. Most people that finance might not be able to afford these prices .If you buy, buy outright.

At first I was not born yesterday!!! Understand this before I bought the box spring mattress, they or he knew that it would not last very long. That's why he would not put a warranty on it, but the mattress to who it may concern, who have some mulitators, beating peoples out there money. Now I am telling let the game begin? What you do if it happen to you? I'm going straight to legal aide, by the time you receive this. May the have mercy on your soul!!!!

I bought the table set in 2014 I paid for a five year extended warranty witch was $100.00 when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected]. They text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month.

I bought the table set in 2014 I paid for a five year extended warranty witch was $100.00 when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected]. They text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month.