American Freight: Furniture, Mattress, and Appliance

I visited American Freight on 4/6/18 after working night shift at the hospital in search of new mattress. I was helped by jeremy which was awesome I was in and out within an hour. When the workers were loading my mattress onto my SUV which has crossbars the guys broke my sunroof wind protector. I contacted the manager I looked up the piece and it was about $100.00 The manager agreed to refund me the $100.00. I took my car to get fixed and the sunroof wind protector was not the only thing broken to the unnecessary force of the men loading my car and my bill came out to 400 dollars. The manager told me to contact corporate if the price was different. This was not my fault so I am not going to pay for this out of my pocket. I need the remainder $300 refunded to me or there will be legal action taken. If you have people loading cars they need to know what they are doing!

I visited American Freight on 4/6/18 after working night shift at the hospital in search of new mattress. I was helped by jeremy which was awesome I was in and out within an hour. When the workers were loading my mattress onto my SUV which has crossbars the guys broke my sunroof wind protector. I contacted the manager I looked up the piece and it was about $100.00 The manager agreed to refund me the $100.00. I took my car to get fixed and the sunroof wind protector was not the only thing broken to the unnecessary force of the men loading my car and my bill came out to 400 dollars. The manager told me to contact corporate if the price was different. This was not my fault so I am not going to pay for this out of my pocket. I need the remainder $300 refunded to me or there will be legal action taken. If you have people loading cars they need to know what they are doing!

Purchased a sofa from their Carnegie, PA store 12/17/17. Used the financing they offer through American First Finance. Warning.....do not fall for this scam!!! None of the terms were gone over with me. I never even got paperwork regarding the finance co. Was told the first 101 days were interest free. Just checked my balance and it has only gone down $89.19. Checked my emails and did find the paperwork from the finance co in my spam folder. The finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bank. At this point, I don't care if my credit takes a hit. SCAM!!

Purchased a sofa from their Carnegie, PA store 12/17/17. Used the financing they offer through American First Finance. Warning.....do not fall for this scam!!! None of the terms were gone over with me. I never even got paperwork regarding the finance co. Was told the first 101 days were interest free. Just checked my balance and it has only gone down $89.19. Checked my emails and did find the paperwork from the finance co in my spam folder. The finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bank. At this point, I don't care if my credit takes a hit. SCAM!!

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not complete. I have now made my 3rd payment upholding my end of the agreement yet I am still without my complete order. My last delivery (trip number 6 by the way) was 3/9 (2 trips in one day mind you) which was a disaster. I was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder 3 chairs. They gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled). So now they say sorry we only have 2 chairs, remember there were supposed to be 3. In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechless... I tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't let me speak to her but yet at the same time the delivery guy calls on her personal cell and she answers, explain that.

I called twice this week to speak with Angie and was told she was busy. Monday by Elvis she was unloading the truck, Tuesday the young lady said she was with a customer. Everyone seems to protect her from calls which tells me I'm probably not the only customer that experiences this. When I was finally able to speak with Angie on Wednesday, I mentioned I've been calling and she said she wasn't there on Wednesday and in a meeting on Monday, how is that if her co-workers say different, where is the truth? The lies are horrible and if someone could just be honest I wouldn't have this issue. I mentioned this very thing to Angie on the 9th. If I could simply get an expectation from your staff on when I should get my items this would be a moot point and we wouldn't be wasting our time. I've taken off work or made arrangements only to be dissatisfied 6 times. A simple acknowledgment and customer service is what any paying consumer should receive correct?

It is now 3/22 and still no chair or any idea, expectation or notice when it will arrive. I called the finance company to discuss my dissatisfied and find out what options I have as a paying customer, only to find out I have none. The rep Stephanie apologized and said she would call the vendor. She spoke with Angie on 3/21 who told her she just spoke to me and told me my order would be complete today 3/22. Angie mentioned no such thing and if that was true why am I calling yet another person to explain this ordeal all over again? Angie's words to me were I'm going to try and go to Lexington today if I can get out of here and she would call when she has the chair, it's 3/22 after 836pm EDT, no call. During that conversation I asked about the credit she said I would get and she mentioned corporate said they would issue a credit in the amount of $100. Thats almost a slap in the face for 6 blunders on delivery and continuos dodging of my calls, to yet result in still no completed order. Keep in mind my original table was never delivered. I went to the store to ask what happened and to make it right Angie let me select another table. So through all this ordeal and I still haven't received the original order completed or replacement order completed I get penalized with a small credit like it's my fault you couldn't make it right with 6 chances?

Again I placed my original order on 2/9/18 it is 3/22/18. Even if I ordered everything brand new it arrives in about 14 days, we are 39 days in by the way. At this point I need someone to call me who will uphold their word. I'm so beyond frustrated that if I can't get someone to take ownership of this by tomorrow I will be reporting to the Revdex.com because this is true customer dissatisfaction. So I'd like to discuss more credit for yet another missed committment today to bring me a simple chair or we discuss why you can't fulfill my purchase as I paid for upholding my agreement as a paid consumer. I'd hope as a company you would want to make it right because I am beyond frustrated with no help and no one taking ownership of a bad customer experience.

4/6/18
Joe contacted me on 3/23 and said he would personally go to Bowling Green to get my last chair on Wednesday which would've been the 28th of March. I got a phone call on that Monday from delivery asking was I home for delivery. I was puzzled as I was told Wednesday the chair was going to be picked up. I explained that to the delivery guy. Never heard anything back. Wednesday comes (my birthday mind you) Angie our new salesperson calls and ask can we deliver today I told her no today is not good she asked would Saturday be ok and I told her yes. I got no time of when they would be there and at this point I figure just get the dang chair. My husband stayed home all day as I had to have birthday lunch without him so he could be there for the chair. NO call of course and I then come home to celebrate with friends and NO chair comes at all neither a phone call. Mind you again I am paying on furniture that I have not had complete since I bought it. I then get a call on Wednesday from delivery to call them. I was heading out of town and not in a good area. They called back on Thursday a little after 7pm to ask if I was home for delivery. I said no their response when can I get there. I said I am out of town and nobody is there. My chair was to be delivered on Saturday the 31st. I get a response to call in to get the VP and VP doesn't call but Joe calls. No offense nobody keeps their word on anything and as I have always said communication if you know you can't deliver is when we should get a call. They want to offer me $100 credit for 2mo now of not having a completed set of everything I ordered. They want to mention its because my new set is more in cost than the original. I get that but what about customer service. If something is out of stock I don't think any other business would say it will take over 4 weeks for you to get your items. Feb. 9th my original order and today is Apr. 6th and no chair and a funky $100 credit. I have made almost 5 payments and that's my *** You Mrs. and have a good day. Ridiculous.

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not complete. I have now made my 3rd payment upholding my end of the agreement yet I am still without my complete order. My last delivery (trip number 6 by the way) was 3/9 (2 trips in one day mind you) which was a disaster. I was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder 3 chairs. They gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled). So now they say sorry we only have 2 chairs, remember there were supposed to be 3. In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechless... I tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't let me speak to her but yet at the same time the delivery guy calls on her personal cell and she answers, explain that.

I called twice this week to speak with Angie and was told she was busy. Monday by Elvis she was unloading the truck, Tuesday the young lady said she was with a customer. Everyone seems to protect her from calls which tells me I'm probably not the only customer that experiences this. When I was finally able to speak with Angie on Wednesday, I mentioned I've been calling and she said she wasn't there on Wednesday and in a meeting on Monday, how is that if her co-workers say different, where is the truth? The lies are horrible and if someone could just be honest I wouldn't have this issue. I mentioned this very thing to Angie on the 9th. If I could simply get an expectation from your staff on when I should get my items this would be a moot point and we wouldn't be wasting our time. I've taken off work or made arrangements only to be dissatisfied 6 times. A simple acknowledgment and customer service is what any paying consumer should receive correct?

It is now 3/22 and still no chair or any idea, expectation or notice when it will arrive. I called the finance company to discuss my dissatisfied and find out what options I have as a paying customer, only to find out I have none. The rep Stephanie apologized and said she would call the vendor. She spoke with Angie on 3/21 who told her she just spoke to me and told me my order would be complete today 3/22. Angie mentioned no such thing and if that was true why am I calling yet another person to explain this ordeal all over again? Angie's words to me were I'm going to try and go to Lexington today if I can get out of here and she would call when she has the chair, it's 3/22 after 836pm EDT, no call. During that conversation I asked about the credit she said I would get and she mentioned corporate said they would issue a credit in the amount of $100. Thats almost a slap in the face for 6 blunders on delivery and continuos dodging of my calls, to yet result in still no completed order. Keep in mind my original table was never delivered. I went to the store to ask what happened and to make it right Angie let me select another table. So through all this ordeal and I still haven't received the original order completed or replacement order completed I get penalized with a small credit like it's my fault you couldn't make it right with 6 chances?

Again I placed my original order on 2/9/18 it is 3/22/18. Even if I ordered everything brand new it arrives in about 14 days, we are 39 days in by the way. At this point I need someone to call me who will uphold their word. I'm so beyond frustrated that if I can't get someone to take ownership of this by tomorrow I will be reporting to the Revdex.com because this is true customer dissatisfaction. So I'd like to discuss more credit for yet another missed committment today to bring me a simple chair or we discuss why you can't fulfill my purchase as I paid for upholding my agreement as a paid consumer. I'd hope as a company you would want to make it right because I am beyond frustrated with no help and no one taking ownership of a bad customer experience.

4/6/18
Joe contacted me on 3/23 and said he would personally go to Bowling Green to get my last chair on Wednesday which would've been the 28th of March. I got a phone call on that Monday from delivery asking was I home for delivery. I was puzzled as I was told Wednesday the chair was going to be picked up. I explained that to the delivery guy. Never heard anything back. Wednesday comes (my birthday mind you) Angie our new salesperson calls and ask can we deliver today I told her no today is not good she asked would Saturday be ok and I told her yes. I got no time of when they would be there and at this point I figure just get the dang chair. My husband stayed home all day as I had to have birthday lunch without him so he could be there for the chair. NO call of course and I then come home to celebrate with friends and NO chair comes at all neither a phone call. Mind you again I am paying on furniture that I have not had complete since I bought it. I then get a call on Wednesday from delivery to call them. I was heading out of town and not in a good area. They called back on Thursday a little after 7pm to ask if I was home for delivery. I said no their response when can I get there. I said I am out of town and nobody is there. My chair was to be delivered on Saturday the 31st. I get a response to call in to get the VP and VP doesn't call but Joe calls. No offense nobody keeps their word on anything and as I have always said communication if you know you can't deliver is when we should get a call. They want to offer me $100 credit for 2mo now of not having a completed set of everything I ordered. They want to mention its because my new set is more in cost than the original. I get that but what about customer service. If something is out of stock I don't think any other business would say it will take over 4 weeks for you to get your items. Feb. 9th my original order and today is Apr. 6th and no chair and a funky $100 credit. I have made almost 5 payments and that's my *** You Mrs. and have a good day. Ridiculous.

I purchased a full bedroom suit from the American Freight location in BARTLETT,TN. I purchased the furniture on Feb 25th and was told it would take 4 to 8 weeks to be delivered because it was all on back order. I never received a call about my order on the status one tike. I called twice on my order at the end of March. The first time I spoke to Chris (who was polite) and explained that I had not received word on my purchase. He apologized and said they were waiting on a mirror and that was all. After a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furniture. I told them if it was in to bring my delivery on April 3rd Tuesday. They stated they would call when they were in the area and they did. They came and delivered but we noticed that a nightstand was missing. We spoke with the delivery guys who told us to call the store. I spoke to Tom who apologized and said I would get my nightstand on April 4th deliveries. I arrived home at 5:55pm and called the store. I asked for Tom and was told he wasn't there, I then asked for a manager. Eric gets on the phone and ask for my number. I tell him what the issue is and that Tom said it would be delivered April 3rd. He puts me on hold and I asked when he returned did he need to verify that I ordered 2 nightstands with me holding the receipt in my hand. He said with an attitude no. He said Tom did not leave him a message about my nightstand and that I would have to wait another day. I explained my anger about being told it would be today (April 4th)after it was not delivered on the day it was due to arrive April 3rd. He began to same I need to calm down and I asked why should I when I haven't received what I paid for not once but twice. I have no time on when my nightstand will be here tomorrow and taking their word seems to be worthless.

I purchased a full bedroom suit from the American Freight location in BARTLETT,TN. I purchased the furniture on Feb 25th and was told it would take 4 to 8 weeks to be delivered because it was all on back order. I never received a call about my order on the status one tike. I called twice on my order at the end of March. The first time I spoke to Chris (who was polite) and explained that I had not received word on my purchase. He apologized and said they were waiting on a mirror and that was all. After a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furniture. I told them if it was in to bring my delivery on April 3rd Tuesday. They stated they would call when they were in the area and they did. They came and delivered but we noticed that a nightstand was missing. We spoke with the delivery guys who told us to call the store. I spoke to Tom who apologized and said I would get my nightstand on April 4th deliveries. I arrived home at 5:55pm and called the store. I asked for Tom and was told he wasn't there, I then asked for a manager. Eric gets on the phone and ask for my number. I tell him what the issue is and that Tom said it would be delivered April 3rd. He puts me on hold and I asked when he returned did he need to verify that I ordered 2 nightstands with me holding the receipt in my hand. He said with an attitude no. He said Tom did not leave him a message about my nightstand and that I would have to wait another day. I explained my anger about being told it would be today (April 4th)after it was not delivered on the day it was due to arrive April 3rd. He began to same I need to calm down and I asked why should I when I haven't received what I paid for not once but twice. I have no time on when my nightstand will be here tomorrow and taking their word seems to be worthless.

Purchased furniture from there yesterday, April 3, 2018 @12:47. Signs all over their store says same day delivery. We asked, they said yes. Once we checked out, that changed and wouldn't be delivered till the next morning. Ok...so Was suppose to be delivered today, $180 charge and it is still not delivered. It is now 7:00pm on the morning it was suppose to be delivered. Talked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yet. No one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have 30 days to get us 'out of stock items', which we did NOT know was out of stock in the first place. Corporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to hear until after you checkout!! Corporate was rude and told me that it sounds like I was having "buyers remorse" and she said that she was the highest person I could talk to and refused to give me any other number. The sectional was $1400.

Purchased furniture from there yesterday, April 3, 2018 @12:47. Signs all over their store says same day delivery. We asked, they said yes. Once we checked out, that changed and wouldn't be delivered till the next morning. Ok...so Was suppose to be delivered today, $180 charge and it is still not delivered. It is now 7:00pm on the morning it was suppose to be delivered. Talked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yet. No one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have 30 days to get us 'out of stock items', which we did NOT know was out of stock in the first place. Corporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to hear until after you checkout!! Corporate was rude and told me that it sounds like I was having "buyers remorse" and she said that she was the highest person I could talk to and refused to give me any other number. The sectional was $1400.

We purchased our couch from American freight and were talked into purchasing the 5 year warranty because we have children and animals, we were assured that in the event of a issue our warranty would be honored, it has been months and months I have emailed twice and called the store and they keep directing me to email corporate which I have done and at this point I am sick of doing someone else’s job I just want our warranty that we paid good money for honored, there’s splits in our couch cushions that we spent almost $900 on and is barely a year old.. we were promised how much they care do for customers and honored these warranty’s but when it Comes time to file a claim they are no where to be found. I don’t appreciate it one but m, if I spend good money somewhere I expect to have better service. I can’t afford to buy a whole new couch as this was the point of the warranty purchase.

WENT TO WEB SITE WAS APPROVED FOR FINANCING. GOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.FALSE ADVERTIZING. WANTED ME TO BUY A 1200 DOLLAR COUCH AND LOVE SEAT FOR 256 DOWN AND 400 A MONTH FOR A YEAR.4800 FOR A 1200 DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF 214.12 ON MY CREDIT CARD .. WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESS. TRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STORE. I TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTY.. DONT BUY HERE FRUAD AND FALSE ADVERTIZEING MAJOR RIPOFFF

My first time at America Freight in Huntington, WV was an excellent experience!!!! Josh and Austin were very professional, friendly and helpful! We’ll be back! Give those fellas a pat on the back and a bonus!

My first time at America Freight in Huntington, WV was an excellent experience!!!! Josh and Austin were very professional, friendly and helpful! We’ll be back! Give those fellas a pat on the back and a bonus!

WENT TO WEB SITE WAS APPROVED FOR FINANCING. GOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.FALSE ADVERTIZING. WANTED ME TO BUY A 1200 DOLLAR COUCH AND LOVE SEAT FOR 256 DOWN AND 400 A MONTH FOR A YEAR.4800 FOR A 1200 DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF 214.12 ON MY CREDIT CARD .. WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESS. TRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STORE. I TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTY.. DONT BUY HERE FRUAD AND FALSE ADVERTIZEING MAJOR RIPOFFF

We purchased our couch from American freight and were talked into purchasing the 5 year warranty because we have children and animals, we were assured that in the event of a issue our warranty would be honored, it has been months and months I have emailed twice and called the store and they keep directing me to email corporate which I have done and at this point I am sick of doing someone else’s job I just want our warranty that we paid good money for honored, there’s splits in our couch cushions that we spent almost $900 on and is barely a year old.. we were promised how much they care do for customers and honored these warranty’s but when it Comes time to file a claim they are no where to be found. I don’t appreciate it one but m, if I spend good money somewhere I expect to have better service. I can’t afford to buy a whole new couch as this was the point of the warranty purchase.

My husband and I went into American freight on 473 east black stock Rd unit 1 Spartanburg SC 29301. We bought a bed and value plan in full. We were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another week. When we did get the bed it was just delivered and not put together. We had to go back to the store and have him call someone to set up the bed. It appears that who set up the bed did not set it up correctly. It wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his back. The plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insured. The store said they would not refunded my money and gave me a number to the manager Randy liebler 7408169057. I was told that once the bed leaves the store it is no longer there responsibility they are also not responsible for anything that was set up even though I had it set up through their company. He would not give me a refund or take any responsibility for the product he sold.

My husband and I went into American freight on 473 east black stock Rd unit 1 Spartanburg SC 29301. We bought a bed and value plan in full. We were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another week. When we did get the bed it was just delivered and not put together. We had to go back to the store and have him call someone to set up the bed. It appears that who set up the bed did not set it up correctly. It wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his back. The plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insured. The store said they would not refunded my money and gave me a number to the manager Randy liebler 7408169057. I was told that once the bed leaves the store it is no longer there responsibility they are also not responsible for anything that was set up even though I had it set up through their company. He would not give me a refund or take any responsibility for the product he sold.

I went in on 3/8/18 and ordered a queen bed with platform and a twin trundle with mattress. They repeatedly screwed up the delivery and fulfillment and refused to respond to my request at the corporate level for resolution. I have attachrd screenshots

I went in on 3/8/18 and ordered a queen bed with platform and a twin trundle with mattress. They repeatedly screwed up the delivery and fulfillment and refused to respond to my request at the corporate level for resolution. I have attachrd screenshots