American Fresh Air Inc

Hi ,
We performed a job for *** *** on 10/20/The service included cleaning his Air Ducts and vacuuming the Furnace and Installing a FilterDuring the job we cleaned out the blower but did not touch the condensation pipeThe customer called us on the 11/11/to complain about a
water leak and automatically put the fault on our companySo as a courtesy we sent a 3rd party technician to take a look at the issue and to determine the problemAt the time of the inspection, there was no water damage that was observed or visible. The 3rd party technician did notice a faulty installation of the condensation pipe, because there was no glue on the fitting, which can lead to some water leakage. The company that did the installation needs to take responsibility for the faulty install, not us because we had not part in installing the furnace
The customer then proceed to make a claim with our insurance. The insurance company conducted a inspection and investigation into the claim. They took down reports from all parties and made a decision on the claim. If the insurance denied his claim, it is because they found no evidence that we were at fault. Therefore we are not taking responsibility of this claim
Thank you,
American Fresh Air

We spoke to customer and Gave partial Refund And Resolved the Issue
thank you,
American Fresh Air

We Apologize behalf our technician and we will refund you the $for the inconvenience caused by our which you paid for the Service
I hope this will resolve the Complaint

Complaint: ***
I am rejecting this response because: Yes I got aggravated because the manager was not very helpful and was not listening and kept on saying we cannot refundI got aggravated for letting myself get scammed by your business $covers a lifetime furnace cleaning and the amount of the UV unit I agreed to $because of the lifetime service not the unit Since the company's staff did not service our furnace correctly, I basically wasted $so $is not enoughThis is just plain ripoff.We can look at the service contract because I made the sales guy write the agreement on paper regarding yearly cleaning, filter replacements, UV unit service.I'm asking for $refund because basically this is not even enough to cover the lifetime service that we agreed on I am willing to leave $behind for your unit that's not working most of the time Since I'm only asking for half of the refund, you have to replace this unit with a working one.So please, let's resolve this issue and work with me because I am the customer
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: It is impossible to pull the blower motor out of the furnace without affecting the condensation pipe.? Sending your buddy out to glue it back together is not 'not touching it'? If you knew what you were doing you would know that you pulled and turned the pipe to remove the motor.? A 3-year old could look inside the furnace and see how you did what you did.? Your insurance company conducted no investigation.? They simply took your friend's word.? I will take pictures of the inside of the furnace which will clearly demonstrate how full of BS your claim that you did not touch the pipe is.? You can lie all you want, but no rational person would believe your story given all the facts and your companies reputation to begin with.? Sincerely,*** ***

We have already provide our statement to insurance company and to this complaint
We are not taking any responsibility on this Complaint
?
Thank you,
American Fresh Air

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We spoke to customer and Gave partial Refund And Resolved the Issue
thank you,
American Fresh Air

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We Spoke to the Customer on 2/3/regarding the complaint and she gave us call back on 2/5/informing us the resolution we provided to her was fare and she is happy with it
?
We have resolved this complaint and gave partial discount on the job
?
Thank you,
American Fresh Air

Complaint: [redacted]
I am rejecting this response because:I am wondering why you are not commenting about the lifetime furnace cleaning that was part of the service contract. You just keep on commenting about the replacement of the unit.  It sounds to me that the lifetime furnace cleaning was not really part of the deal and I was just completely lied to to pay $1200 Just for the unit.I demand for the original service contract that I signed to be attached in your next response so Revdex.com can review it as well.  I want to see if you guys really keep tabs of these service contracts that you’re supposed to honor and commit to.It sounds like this is more than false advertising and service issue. 
Sincerely,
[redacted]

We spoke to customer and resolved the Issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  Yes I got aggravated because the manager was not very helpful and was not listening and kept on saying we cannot refund. I got aggravated for letting myself get scammed by your business.  $1200 covers a lifetime furnace cleaning and the amount of the UV unit.  I agreed to $1200 because of the lifetime service not the unit.  Since the company's staff did not service our furnace correctly, I basically wasted $1200 so $150 is not enough. This is just plain ripoff.We can look at the service contract because I made the sales guy write the agreement on paper regarding yearly cleaning, filter replacements, UV unit service.I'm asking for $600 refund because basically this is not even enough to cover the lifetime service that we agreed on.  I am willing to leave $600 behind for your unit that's not working most of the time.  Since I'm only asking for half of the refund, you have to replace this unit with a working one.So please, let's resolve this issue and work with me because I am the customer.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Have received a full refund from Portland office by order of the Redmond Wa office

Complaint: [redacted]I am rejecting this response because: It is impossible to pull the blower motor out of the furnace without affecting the condensation pipe.  Sending your buddy out to glue it back together is not 'not touching it'  If you knew what you were doing you would know that you pulled and turned the pipe to remove the motor.  A 3-year old could look inside the furnace and see how you did what you did.  Your insurance company conducted no investigation.  They simply took your friend's word.  I will take pictures of the inside of the furnace which will clearly demonstrate how full of BS your claim that you did not touch the pipe is.  You can lie all you want, but no rational person would believe your story given all the facts and your companies reputation to begin with.  Sincerely,[redacted]