American Fresh Air Inc

We tried to talk the customer we explained about the service , the customer did not want to listen to us and hang up the phone on us. 
We don't think we need to refund any money back as the service was performed and completed. But we are willing to Refund $80.80.
 
 
Please...

respond you us so we can resolve this complaint
 
Thank you,
American Fresh Air

Hi ,
We performed a job for [redacted] on 10/20/2015 . The service included cleaning his Air Ducts and vacuuming the Furnace and Installing a Filter. During the job we cleaned out the blower but did not touch the condensation pipe. The customer called us on the 11/11/2015 to complain about a...

water leak and automatically put the fault on our company. So as a courtesy we sent a 3rd party technician to take a look at the issue and to determine the problem. At the time of the inspection, there was no water damage that was observed or visible.  The 3rd party technician did notice a faulty installation of the condensation pipe, because there was no glue on the fitting, which can lead to some water leakage.  The company that did the installation needs to take responsibility for the faulty install, not us because we had not part in installing the furnace.
 
The customer then proceed to make a claim with our insurance.  The insurance company conducted a inspection and investigation into the claim.  They took down reports from all parties and made a decision on the claim.  If the insurance denied his claim, it is because they found no evidence that we were at fault.  Therefore we are not taking responsibility of this claim.
Thank you,
American Fresh Air

We Have to spoke to the Customer Same day as the service and Resolved the Complaint Thank YOu

Hi,
We spoke to the customer this morning on on 1/12/2016 , we gave customer partial refund and resolved the Complaint.
 
Thank You,
American Fresh Air.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]