American Home Express

The customer has received and signed for their merchandise We apologize for the delay We appreciate their business

[redacted] We are very sorry for the communication errors and product delays This customer has received all of his merchandise

This customer has received all of their merchandise We apologize for the delay

This Customer has received her merchandiseWe apologize for any delays and for the lack of proper communicationWe appreciate her business

This customer decided she no longer wants to use the finance company that approved her for this purchase We would like to get her merchandise to her at the price she was given on her purchase agreement She may use any method of payment she desires We are sorry for any misunderstandings she may have had with the finance company's required monthly payment She may also begin lay-a-way payments of any amount she desires to purchase her merchandise at the price given to her on her purchase agreement

I got a desk, mattress, and bedroom set from here on three different occasionsThe employees in store were always great and the delivery team were on time, fast, and delivered without a scratch on itVery professional, I would buy from here again

We apologize for any inconvenience that the customer had to endureThe customer has the correct furniture and is satisfiedWe appreciate this customer's business

I had the worst experience with this companyMy items did not come on timeWhen I ordered them the store never sent the order so it took extra time to receiveSome of the representatives were not very nice considering it was their fault my stuff was not received on time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the delays and lack of communicationWe have issued a refund for the delayed full metal bed

Great place to shop for affordable furniture Well pleased with the quality of furniture and the service we received Two couches and recliners we bought years ago are still in beautiful shape, so we came back for our home addition furnishings Thank you for a great place to shop in San Antonio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me"Thanks for being truthful & doing the right thingI would like to purchase the mattress & chairs at the price given me at the purchase agreement"
Regards,
*** ***

The hole in the middle of this customers headboard could not be repaired. Even though this was not a manufactures defect we ordered and delivered this customer a new headboard

We appreciate this customers business and are very sorry that her requested furniture was discontinued by the manufacturer. We were able to located her table and three chairs and have delivered them to her. We have ordered her a fourth chair from the parts department and it should be
arriving soon. We want to thank her for her business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
"Thanks for being truthful & doing the right thingI would like to purchase the mattress & chairs at the price given me at the purchase agreement"
Regards,
*** ***

*** *** *** This customer has received all of the merchandise on her invoiceWe are not willing to give her a refund on the free nightstand we offered her

American Home Express*** *** *** *** *** ** ***

Complaint: ***
I am rejecting this response because: I never received what paid for and they lied about it being discontinuedAlso I want my money back.
Regards,
*** ***

We have delivered brand new furniture in its manufactured packaging and received a signed receipt of delivery indicating it was received in good conditionThe delivery was for all but worth of her merchandiseThe rest of the merchandise will be in on January 27thWe are more than happy to
refund her or get her the merchandise when it arrivesWe apologize for any inconvenience

We have had a very difficult time talking to this customer. We held her merchandise for several months leaving messages to schedule delivery and could not reach her. We reordered her merchandise after finally hearing from her and have been unable to talk to her to schedule
delivery. We have left several messages with no response from her. Even though we have not received a return call we have attempted to deliver twice and she was not home. We need this customer to call and arrange delivery by April 5th or we will have to release her merchandise again