American Mint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
this response is not correct,companys that mislead consumers should be put out of business I will pay a attorney to resolve this even as it will cost more I refuse to be taken advantage of with these practices all persons be ware as this company will rip you off and strong arm you with threat of collection and should be sued or forced out of business too all concerned never ever fall for this scam !!

9/18/2014Dear [redacted],I am writing in reference to [redacted]’ complaint. We’ve received numerous introductory order forms in the mail from [redacted] since June 2014. Every time an introductory order is placed, other merchandise from that corresponding collection is sent for...

preview with no obligation to purchase. This is outlined on every order form in the American Mint Satisfaction Guarantee.All items that were sent to [redacted] to preview have been returned. His account is clear. We recently received a letter from [redacted] requesting to be removed from the mailing list. We have obliged to this request. Due to our advertisements being printed in advance, it may take up to ninety days for mailing advertisements to cease.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,
Susan D
Director of Client Services

I am writing in reference to Mr. [redacted]'s complaint. We received an introductory order form in the mail from Mr. [redacted] on 03/09/2016 for a free 2016 Silver Eagle Bullion coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package was shipped to Mr. [redacted]'s address on...

03/10/16. Another item, a Boston Tea Party Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form' enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Mr. [redacted] called us on 03/16/16 and requested a postage paid return label. A postage paid return label (tracking #[redacted]) was created and mailed to Mr. [redacted]. Mr. [redacted] called us on 03/23/16 regarding his postage paid return label. We advised him that it had been mailed to him and to allow 7-10 business days to receive it. Mr. [redacted] called on 04/6/16 to check on the status of invoice 1. He stated that he had returned the item on his own. We advised Mr. [redacted] that we had not yet received his return and that it could take 4-6 weeks to process. Mr. [redacted] called on 04/23/16 stating that he had returned his item 2 weeks ago. We advised Mr. [redacted] that we still had not received his return and requested that he allow more time as it can take up to 4-6 weeks to process a return. Mr. [redacted] called again on 04/25/16 regarding his invoice. He stated that he had returned the item on his own without using our postage paid return label. We advised him again that we had not received his return and requested that he allow more time as it can take up to 4-6 weeks to process a return. Mr. [redacted] called on 04/29/16 regarding his invoice. He stated that he had returned the item on his own. We advised Mr. [redacted] that we had not received it yet and that he could contact his post office to file a claim. Mr. [redacted] stated he would contact his lawyer and file a lawsuit. Mr. [redacted] called again on 04/29/16. He stated again that he would contact a lawyer to file a lawsuit. He stated that he had mailed the items back in a letter envelope. A return loss letter was sent to Mr. [redacted], the signed return of which will settle his account. Before terminating the call, Mr. [redacted] advised that he had reported us to the Revdex.com. Either the return of the coins or the return of the signed Return Loss letter will reconcile the account.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will get the payment sent out today.
Regards,
[redacted]

2/27/2014
Dear **. [redacted],
I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 8/13/13 for a Declaration of Independence coin. We received payment of $19.95 with [redacted]. Due to...

backorder, this package was not shipped to **. [redacted]’s address until 09/03/13. Another item, a Boston Tea Party Tribute Gold Tribute coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form. This paragraph states “if you do not wish to preview future issues of the collection, please X out this paragraph.” As shown, **. [redacted]’s order form did not have this paragraph crossed off. The guarantee also states “you will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.”
The Boston Tea Party Gold Tribute coin was billed to the credit card on 10/4/13 in the amount of $99.95 since a request for cancellation or a return was not receive during the preview period. Thus, the “Birth of our Nation” coin collection continued by shipping out invoice #2 on 10/7/13. This package contained a Statue of Liberty Gold Tribute coin and a small 6 coin case.
We spoke with **. [redacted]’s daughter, [redacted], on 10/11/13. During this conversation, we advised her why the $99.95 was billed to the credit card, removed the credit card from invoice 2 to prevent that invoice from charging, cancelled the “Birth of our Nation” collection and submitted a request for a postage paid return label to be emailed. [redacted] advised us that she would use the return label to return the Boston Tea Party Gold Tribute coin from invoice #1. She would refuse invoice #2 since that was shipped only a few days prior to the telephone conversation and was not yet received at that point. The return label was emailed on 10/15/13.
**. [redacted] submitted another introductory order to American Mint on 10/15/13. This order was for a “Form a More Perfect Union” commemorative coin. We received payment of $7.90 ($4.95 for the coin plus $2.95 for shipping and handling) with [redacted]. This package was shipped on 10/16/13. Another item, a “Provide for the Common Defense” commemorative coin, was sent along inside the same package for preview with no obligation to purchase. The $79.95 for this coin was billed to the credit card on 11/15/13. The “225th Anniversary Constitution” commemorative coin collection continued.
The next package was shipped on 11/18/13 and contained a “Promote General Welfare” coin and a coin folder. The $85.90 ($79.95 plus $5.95 shipping and handling) was billed to the credit card on 12/18/13. The next package was shipped on 12/6/13 and contained a “Secure the Blessings of Liberty” coin. The $85.90 was billed to the credit card on 1/7/14. The last package was shipped on 12/19/13 and contained an “Establish Justice” coin. The $85.90 was billed to the credit card on 1/20/14.
We did not speak with [redacted] again until 1/24/14. At this time, we cancelled the “225 Anniversary Constitution” coin collection and advised her that it was started because a new order was submitted. When we last spoke with [redacted] on 10/11/13, there were no active collections on the account because the order that introduced invoice 3 and the subsequent shipments was not received until 10/15/13. At this time, we also advised her that we had not received the return of invoice #2 that was shipped on 10/7/13. That shipment was to be refused. She stated that it was returned. In response, we mailed a “return loss” letter that we needed to be completed and returned to our office for processing and clearing of that particular invoice. The purpose of this form was to state that the package in question was indeed returned and approximately when. Another request for a postage paid return label was also submitted. That return label was emailed on 1/25/14.
We spoke with [redacted] on 2/12/14 and she stated that she wanted a credit card refund because the merchandise was returned. We informed her that our policy is to allow four weeks to receive and process returns. [redacted] was not satisfied and disconnected the telephone call with our Customer Service Representative. On 2/21/14, [redacted] called again and requested to speak with a supervisor. During the conversation with our supervisor, we advised her again that we must allow more time to receive and process the returns before any credit can be issued to the credit card. We also explained that we could not issue any immediate credits to the card because the new collection was introduced on 10/15/13 which was after our conversation with her on 10/11/13. [redacted] was unsatisfied again and disconnected the telephone call.
On 2/25/14, we received returns on the account for a total of 4 coins. The returns received are as follows; the Boston Tea Party Gold Tribute coin for $99.95 per invoice #1, the “Promote General Welfare” coin for $85.90 per invoice #4, the “Secure the Blessings of Liberty” coin for $85.90 per invoice #5, and the “Establish Justice” coin for $85.90 per invoice #6. These individual transactions were refunded to the [redacted] on 2/26/14 and totals $357.65. This refund could take 3-5 business days to reflect on **. [redacted]’s billing statement.
American Mint has yet to receive the “return loss” form for invoice #2, the Statue of Liberty Gold Tribute coin. This was manually processed on 2/27/14 and thus clearing the invoice. A copy of the account statement is enclosed.
We apologize for any inconvenience this may have caused **. [redacted] and his daughter. Let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,

2/7/2014
Dear **. [redacted],
I am writing in reference to **. [redacted]’s complaint rebuttal. **. [redacted] states that he is rejecting the response because he has not received a return address label or envelope. On 2/4/14 we printed the postage paid return label and letter. This was mailed out on 2/5/14. It can take 7-10 business days. Once it leaves our warehouse, it is handled and delivered by the USPS. Also, only a postage paid return label was issued, not an envelope. We urge our customers to use the same padded secure package that the shipment arrived in.
We have removed **. [redacted]’s name and address from our mailing list. However, our mailing advertisements are preprinted in advance. Thus, it may take up to ninety days for advertisements to cease. We have also applied a billing halt on **. [redacted]’s account until mid March so that he will not receive a bill while we are waiting for the package to be returned and processed.
We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

12/9/2015
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 11/12/15 for an Indian Head Buffalo Nickel replica coin, a Buffalo Bill knife and a 1906 Gold Double Eagle coin. We received payment...

of $29.75 for these items with check #860. This package was shipped to [redacted]'s address on 11/13/15. Another item, an 1879 $4 Stella coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
[redacted] contacted us on 11/25/15 stating that he did not want the 1879 $4 Stella coin. A postage paid return label with the tracking #[redacted] was created and sent to [redacted]. [redacted] contacted us again on 11/25/15 requesting a replacement for the Buffalo Nickel coin as he could not see the date on the coin and he stated he would return thedamaged coin with the 1879 $4 Stella coin. [redacted] called us on 12/2/15 stating that he had not received his return label. We requested that he wait 7-10 business days from the date it was sent. He requested to be removed from our mailing list and we complied, advising him that it may take up to 90 days for all advertisement to cease. [redacted] called us on 12/8/15 regarding a return label and another postage paid return label, tracking # [redacted], was created and sent to him. Another postage paid return label, with tracking #[redacted], has been sent to [redacted] on 12/9/15.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,
Susan D.
Director of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not received the 'previous response'. The order was for $19.95, not $119.90, as stated in the credit statement of 7/16/14 'Total Amount Due $19.95'. I did not authorize any shipments following this order. The prices charged are excessive. I read in the [redacted] report written by a former employee of American Mint '[redacted]! ... The China coins are crap. ... [redacted]'. Sending back these coins will likely cost me more than they are worth. I request refunds for all charges except the first for $19.95.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am writing in reference to Mr. [redacted]'s complaint. Mr. [redacted] States that per a Scratch and match offer, he was to receive a 1933 24kt gold layered [redacted] Replica coin and a [redacted] pocket watch for free. Although Mr. [redacted]'s offer qualifies for the free items, a payment of $4.95 for...

shipping and handling is required as per the offer. A sample of this offer is attached. Unfortunately, American Mint does not have record of receiving this order form or payment from Mr. [redacted].We would be happy to place this order for Mr. [redacted]. If payment of $4.95 for shipping and handling was submitted, please provide proof of payment with a copy of the credit card transaction, or a copy of the cashed check, made payable to American Mint. If no payment was made, Mr. [redacted] can contact our Customer Service Department at the phone number above during our operating business hours and reference source code [redacted] or mail payment to the address on the letterhead above, referencing the same source code [redacted].
We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan Drummer
Director of Client Services

Review: No coin was ever ordered, yet they are now saying that a coin was shipping via Fed Ex. They are billing $96.40 for a coin that was never ordered OR received. They have sent me to a collection agency now for the $96.40. I only use a post office box for my mail, so there would be a signature required for proof of delivery for the coin if, in fact, they sent it. No coin was signed for at any time. It is unreasonable to believe that they would ship a coin before receiving payment. Asked for proof of delivery but they are very belligerent. They state that there is a form to be filled out to state that the coin was not received. Said form was filled out three times and mailed back to them, with no response and no removal of the collection agency harassment.Desired Settlement: Stop sending invoices for a coin that was never shipped or received and stop the collection agency from sending collection letters.

Business

Response:

Attached is our response. Thank you.

In march 2015 I received and item from American Mint and returned it to them immediately. I continued to received statements for 99.95 even after speaking with there telephone representatives on 6 or 7 occaisons. I finally decided just to pay the bill out of frustrations. In my payment letter to them I stated the following and I feel it best describes their business motif.
Your company is either a fraudulent in taking my return and not crediting my account or at the very least inept in not crediting my account due to negligence.

Review: They send me coins that I did not order and I had to send it back four times. I wrote a letter and told them several times to delete or remove my address from their mailing list. They would not remove my address from their mailing list. All I want them stop sending me coins that I did not order and remove my address from their mailing list.Desired Settlement: The only settlement I want them to remove my address from their mailing list and stop sending me coins that I did not order. And do not send me any more mails.

Business

Response:

9/18/2014Dear [redacted],I am writing in reference to [redacted]’ complaint. We’ve received numerous introductory order forms in the mail from [redacted] since June 2014. Every time an introductory order is placed, other merchandise from that corresponding collection is sent for preview with no obligation to purchase. This is outlined on every order form in the American Mint Satisfaction Guarantee.All items that were sent to [redacted] to preview have been returned. His account is clear. We recently received a letter from [redacted] requesting to be removed from the mailing list. We have obliged to this request. Due to our advertisements being printed in advance, it may take up to ninety days for mailing advertisements to cease.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

Review: This company has been taking advantage of my 89 year old father who doesn't understand why they keep sending him products such as knives & coins that he has not ordered. He has severe arthritis and can not walk to the post office to return the items and since he is from the generation who pays their bills, he says it was simpler for him to pay the credit card bill then to return the items. I believe this company is unethical to send and charge for items not ordered by the customer. He did order some items but then American Mint continued to send him more without his ordering. This confused him and he kept it quiet from family for a long time. I think taking advantage of elderly people who are easily confused is elder abuse.Desired Settlement: I want American Mint to take back the 6 "Rarity coins" they charge $99.00 to $105.00 for which have a value of $25 worth of gold in each. Yes buyer beware if the customer orders and wants them but when he didn't order any of these, I want all returned and refunded for the price they charged him.

Business

Response:

3/7/2014

Dear **. [redacted],

I am writing in reference to **. [redacted]’s complaint for her father, [redacted]. **. [redacted] has been a customer of American Mints since 2003. He has been consistently ordering and collecting since 2011 by check. **. [redacted] states that “he says it was simpler for him to pay the credit card bill then to return the items.” She then states that American Mint is unethical and preying on her elderly father who is confused. Firstly, **. [redacted] does not have a credit card on file with American Mint. As shown on the account statement, everything has been paid via check. Also, American Mint does not know the age of their customers when orders are submitted.

Every time an introductory order is received, other merchandise from that corresponding collection is sent for preview with no obligation to purchase. This is outlined on every order form in our paragraph titled the American Mint Satisfaction Guarantee. This paragraph also states that the customer is under no obligation and any item may be returned at our cost during our preview period. A copy of one of **. [redacted]’s order forms is enclosed, as well as a copy of the account statement. As shown on the account statement, **. [redacted] has 112 invoices. He has paid for the majority of these items by submitting a check. He has never contacted American Mint to return an item or to cancel a collection.

**. [redacted] did contact us once on 9/10/13 to inquire about the invoice price ($1104.90 for a rare 1928-P Peace Dollar coin). Our representative informed him that it was the price listed. **. [redacted] stated he would think about it and make a decision. We promptly received this payment via check #[redacted] on 9/23/13.

On 2/20/14, we spoke with **. [redacted]. In response to this conversation, we cancelled all the active collections on **. [redacted]’s account and mailed a postage paid return label. We are uncertain as to what items **. [redacted] is requesting to return. Her complaint only lists 6 rarity gold coins but does not state the name of these coins. She also requests that the refund be issued to the credit card. As mentioned previously, there is no credit card on file on **. [redacted]’s account. On 3/5/14, we spoke with **. [redacted] again. At that time, the Customer Service Representative submitted a request for a refund check of $171.05 to be issued for overpayments. This refund check should be received in approximately three weeks.

We apologize for any inconvenience this may have caused **. [redacted] and **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Sincerely,

Review: To whom it concerns,

On the month of August this yr. in the mail I received a junk mail envelope containing junk plated ite** that a mint Co. was trying to get a rediculess $79.95 for which I NEVER EVER had placed an order for in the first place. I opened it & thought it was just junk that gets sent to everyone so I thought no more about it for a month. Then, a month down the rd. I decided to be **. honest & I called them & informed them I had the junk stuff & wanted them to send a package back to me post paid & id send it back, they didn't comply, instead they started sending me bills ea. month with a late fee added & said I had to pay the shipping & I had to box it etc... No, im not doing that on something I did not order period. Also, I asked them how did they get my address? No answer, I asked them send me the order form showing I called & placed an order & id pay them knowing I didn't place an order I figured that was the end of it but nope....The order they sent me has an invoice number of( [redacted]) so im the only customer they have? Its an obvious scam, they also use a PO for pmt another reason I don't trust them.

The coin was misplaced or id send it back making sure it had signature confirmation, im still looking for it but either way the coin is a 5 cent item & not worth the $90 they now are demanding. I buy real Silver & Gold & a real solid silver Walking liberty is $25 so I know real spot pricing & values. Id NVEVER ever buy a plated junk coin or order one. In hindsite I wish I had placed a sticky on it wuth return to sender but I honestly just thought it was the usual run of the mill junk mail since id ordered nothing.

Now they are threatning me with proceeding with collections & ruining my credit. To say im upset is an understatement as I have perfect credit. I don't know what to do all I know is that junk they sent was not worth more then a few dollas at best & im NOT paying $90 since they did not send me a postage paid return enveloe. I tried to be honest with them & got scammed. Their scam starts when you call them if I had never called them I never would have been billed, they probably send out thousands & get them hooked this way. Especially since they would not tell me how on Earth they got my address. Also the invoice number is a sham. Nobody gets [redacted] as an invoice number its a scare tactic & they obviously cann't comply with my inquiry about an order status. I hope you can help me resolve this, they stated they give me 20 days starting today to pay otherwise they will start collections. Their product is real garbage & if you saw it no way would anyone except a poor misinformed person would ever buy such garbage. It canno't be resold lateron etc.. why on Earth would I pay for that?

Sincerely,

[redacted]Desired Settlement: I also want them to drop the charges they are harrassing me about & never ever again send any of their junk to me I want off their mailing list ASAP. Its a total scam & every single person ive spoken to agrees with me, I see junk collectors coins on TV adds all the time & you have to pay in advance to receive them I wsn't even offered that mistake they just flat out get you when you call them trying to be honest about sending it back, I should NOT have to pay out of my pocket for something shoved down my throat in the first place. They are using unethical practices to screw folks into buying junk metals of no value.

Business

Response:

12/17/2013

Dear **. [redacted],

I am writing in reference to **. [redacted]’ complaint. We received an introductory order form in the mail from **. [redacted] for a free Statue of Liberty commemorative coin. This package was shipped to **. [redacted]’ address on 08/26/13. Another item, a Liberty Bell commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.

We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.

The blue invoice that was enclosed inside the package would have shown an amount due of $79.95 for the Liberty Bell coin. The first reminder notice is then mailed approximately six weeks after the package is shipped. Reminder notices are then sent on a monthly basis.

We first spoke with **. [redacted] on 9/4/13. In response to this conversation, we cancelled the “Symbols of Freedom” commemorative coin collection, sent **. [redacted] a postage paid return label to return the Liberty Bell coin, and removed his name from our mailing list. We advised him that our mailing advertisements are preprinted in advance so it may take up to ninety days for mailings to cease.

We did not speak with **. [redacted] again. We spoke with his wife on 12/14/13. During this conversation, [redacted]. [redacted] stated that she would be filing a complaint with the Revdex.com and requested a copy of their order form. This was mailed, along with another postage paid return label, to **. [redacted] on 12/16/13. According to **. [redacted] complaint, he did not receive the initial return label mailed to him on 9/4/13. American Mint was unaware of this as **. [redacted] did not call us back nor did his wife mention this during the phone call on 12/14/13.

**. [redacted] states that American Mint is operating as a scam because we do not send out bills until the customer calls us. As mentioned above, American Mint sends the first bill approximately 6 weeks after the package is shipped and then monthly notices are mailed until the delinquent account enters collection status.

**. [redacted] also feels that American Mint is a scam because he received an invoice marked “[redacted]” and inquires if he is our only customer. American Mint assigns unique account numbers to every customer. The invoice #s remain the same on each account. **. [redacted]’ account number is #[redacted] and his first package was invoice #[redacted]. If **. [redacted] had previously placed orders with American Mint and was inquiring about his third package, then that corresponding invoice would be #[redacted].

Furthermore, **. [redacted] states that American Mint advised him he would have to pay to ship the item back to us. American Mint provides postage paid return labels, which have been mailed to him twice. The order form and returns information form (located with the packing invoice) also states that items could be returned at no cost to the customer.

Upon return receipt of the Liberty Bell coin, **. [redacted] account would be reconciled. Again, a postage paid return label was mailed to his address on 12/16/13. Enclosed is a copy of **. [redacted] account statement.

We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Review: The coin company claims they sent me a gold plated emblem of some type that I had never ordered also I'm being coerced into paying for something I never received also being charged late fees. I told them since I had not expected this item it was most likely trash along with other junk mail that's delivered to my box. I bought two silver coins from this company and found that they were not pure silver. They are now ruining my credit please advise.Desired Settlement: Stop this illegal collections

Business

Response:

4/15/2014Dear [redacted],I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 9/9/13 for a free 1896 $5 Presenting Light commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package was mailed to **. [redacted] on 9/10/13. Another item, a $1 History Instructing Youth commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.On 11/6/13, we received payment of $79.95 with check #** for the $1 History Instructing Youth commemorative coin. Thus, the coin collection continued. The next package was shipped on 11/7/13 and contained an 1899 $1 Black Eagle coin.We processed an email from **. [redacted] on 12/20/13. In response to this email, we cancelled the coin collection and emailed **. [redacted] a postage paid return label to return the 1899 $1 Black Eagle coin. We did not receive a return.We processed another email from **. [redacted] on 3/13/14. In his email, he stated that he did not receive the 1899 $1 Black Eagle coin. We mailed him a letter with delivery information via the USPS for this package. We urged him to take this information to his local post office. On 4/2/14, we processed another email from **. [redacted]. In this email, he does not reference if he contacted his post office. He states that he refuses to pay this bill and has regarded it as junk mail.**. [redacted] also references that he received a gold plated coin. That coin was an individual order that he placed in October (see invoice #2 on the attached account statement) for $7.90 with check #[redacted]. This order did not introduce a collection. He also references that he bought two silver coins from us but that they were not pure silver. The 1896 $5 Presenting Light coin was not advertised as pure silver; the advertisement listed the coin at .999 pure silver plated.American Mint has reconciled **. [redacted]’s account balance. Attached is a copy of his account statement.We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,?

Review: They kept sending items to me. I have repeatedly asked them to stop sending things. They took over 400.00 out of my bank. Even thou I returned the products. They continued to claim they never received them. Every time I called I got a nasty attitude. They always claimed they emailed me return labels. I never got them, but one time. Now they are trying to take me to collections for items I don't have and continue to bill me.Desired Settlement: I would like the 457.55 dollars that they have taken out of my account since September of 2013.

Business

Response:

2/27/2014

Dear **. [redacted],

I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 8/13/13 for a Declaration of Independence coin. We received payment of $19.95 with [redacted]. Due to backorder, this package was not shipped to **. [redacted]’s address until 09/03/13. Another item, a Boston Tea Party Tribute Gold Tribute coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form. This paragraph states “if you do not wish to preview future issues of the collection, please X out this paragraph.” As shown, **. [redacted]’s order form did not have this paragraph crossed off. The guarantee also states “you will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.”

The Boston Tea Party Gold Tribute coin was billed to the credit card on 10/4/13 in the amount of $99.95 since a request for cancellation or a return was not receive during the preview period. Thus, the “Birth of our Nation” coin collection continued by shipping out invoice #2 on 10/7/13. This package contained a Statue of Liberty Gold Tribute coin and a small 6 coin case.

We spoke with **. [redacted]’s daughter, [redacted], on 10/11/13. During this conversation, we advised her why the $99.95 was billed to the credit card, removed the credit card from invoice 2 to prevent that invoice from charging, cancelled the “Birth of our Nation” collection and submitted a request for a postage paid return label to be emailed. [redacted] advised us that she would use the return label to return the Boston Tea Party Gold Tribute coin from invoice #1. She would refuse invoice #2 since that was shipped only a few days prior to the telephone conversation and was not yet received at that point. The return label was emailed on 10/15/13.

**. [redacted] submitted another introductory order to American Mint on 10/15/13. This order was for a “Form a More Perfect Union” commemorative coin. We received payment of $7.90 ($4.95 for the coin plus $2.95 for shipping and handling) with [redacted]. This package was shipped on 10/16/13. Another item, a “Provide for the Common Defense” commemorative coin, was sent along inside the same package for preview with no obligation to purchase. The $79.95 for this coin was billed to the credit card on 11/15/13. The “225th Anniversary Constitution” commemorative coin collection continued.

The next package was shipped on 11/18/13 and contained a “Promote General Welfare” coin and a coin folder. The $85.90 ($79.95 plus $5.95 shipping and handling) was billed to the credit card on 12/18/13. The next package was shipped on 12/6/13 and contained a “Secure the Blessings of Liberty” coin. The $85.90 was billed to the credit card on 1/7/14. The last package was shipped on 12/19/13 and contained an “Establish Justice” coin. The $85.90 was billed to the credit card on 1/20/14.

We did not speak with [redacted] again until 1/24/14. At this time, we cancelled the “225 Anniversary Constitution” coin collection and advised her that it was started because a new order was submitted. When we last spoke with [redacted] on 10/11/13, there were no active collections on the account because the order that introduced invoice 3 and the subsequent shipments was not received until 10/15/13. At this time, we also advised her that we had not received the return of invoice #2 that was shipped on 10/7/13. That shipment was to be refused. She stated that it was returned. In response, we mailed a “return loss” letter that we needed to be completed and returned to our office for processing and clearing of that particular invoice. The purpose of this form was to state that the package in question was indeed returned and approximately when. Another request for a postage paid return label was also submitted. That return label was emailed on 1/25/14.

We spoke with [redacted] on 2/12/14 and she stated that she wanted a credit card refund because the merchandise was returned. We informed her that our policy is to allow four weeks to receive and process returns. [redacted] was not satisfied and disconnected the telephone call with our Customer Service Representative. On 2/21/14, [redacted] called again and requested to speak with a supervisor. During the conversation with our supervisor, we advised her again that we must allow more time to receive and process the returns before any credit can be issued to the credit card. We also explained that we could not issue any immediate credits to the card because the new collection was introduced on 10/15/13 which was after our conversation with her on 10/11/13. [redacted] was unsatisfied again and disconnected the telephone call.

On 2/25/14, we received returns on the account for a total of 4 coins. The returns received are as follows; the Boston Tea Party Gold Tribute coin for $99.95 per invoice #1, the “Promote General Welfare” coin for $85.90 per invoice #4, the “Secure the Blessings of Liberty” coin for $85.90 per invoice #5, and the “Establish Justice” coin for $85.90 per invoice #6. These individual transactions were refunded to the [redacted] on 2/26/14 and totals $357.65. This refund could take 3-5 business days to reflect on **. [redacted]’s billing statement.

American Mint has yet to receive the “return loss” form for invoice #2, the Statue of Liberty Gold Tribute coin. This was manually processed on 2/27/14 and thus clearing the invoice. A copy of the account statement is enclosed.

We apologize for any inconvenience this may have caused **. [redacted] and his daughter. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Sincerely,

Review: About a year ago I started receiving advertisements in the mail from this company. They offered coins and other trinkets for a price to be pre-paid, usually under $10. I ordered a couple of the products by sending in the required payment in money order form. I re'cd what I ordered although the merchandise was cheap (I had their "gold" coins appraised, no value whatsoever) and a watch was even broken. This company really pushed for me to pay with my credit card but I was leery of that, I had a feeling they were going to try to get me to join some kind of club with exorbitant fees which they would bill to my card, so I always used a money order as payment. About 4 months ago I started receiving collection letters demanding payment for items I never re'cd and to my knowledge never ordered. These coins were now quite expensive, this package they say I owe them for is $59.95, supposedly called "Collectors Choice offers" Includes Presidents of the USA tray (6) (I have NO idea what this is.) It also includes a Presidential Pocket Watch and a Bill Clinton and Barack Obama coin (s) and TL, again, whatever that is. When I re'cd the first or second COLLECTION letter I sent a letter back to them and told them I never ordered these, never re'cd these and I'm not going to pay for these. I told them to stop sending me phony collection letters. It seems shady to me that they are going through the motions of collecting for a product AS IF they had already sent it to me. They have NOT sent these NOR do I want them to send them to me. I want them to stop sending the phony, manipulative, threatening me with collections, letters. Again, if I did, somehow, inadvertently order these, I want to see the original order, I want them to prove that I ordered them. But I still will not accept them.Desired Settlement: I want this company to stop sending phony, threatening, meant to be intimidating collection letters. If I did order this, it was a mistake and I DO NOT want the items. If I sent a money order in, thinking it was for a small item, I want the money order returned to me. And I want this company to take me off their mailing list. Thank you

Business

Response:

Attached is our response. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

While most of what the representative from American Mint stated in response was true there are a couple of points to clear up.

I knew when I ordered the first coin that it was 24kt PLATED, and I never stated that "AM" represented it to be solid gold. Also, about the credit card issue, the representative states that credit card is their preferred method of payment, I was very leery of that very statement as I strongly suspected that something like this would occur and my credit card would be billed, which brings me to the very issue of the problem.

I DO have the first coin, the vial of gold dust and the broken watch along with the Barack Obama Forward coin. I still, however, am confused about the Bill Clinton TL coin and apparently another coin. I did not receive a Bill Clinton TL coin or a Barack Obama TL coin, which I apparently ordered and sent a money order for. I kept everything I DID receive in a bag stored in a drawer, which is how I know exactly what I received.

After reading the response from "AM", it sounds as if the company still owes me the Barack Obama TL coin, the representative references the money order I sent, in her response. However I do not recall the original order which apparently stated that I would also receive the Bill Clinton TL coin for my perusal for a stated amount of time. To the best of my knowledge and after looking at the articles I had actually received, I never received the package. I apologize profusely if this in any way was my oversight and I might mention that our building has had some issues with mail and package theft but I do not have either coin.

So, in closing, it sounds as if I am still owed one coin or the money order for the coin. Since, as I mentioned, this could've been a theft unrelated to American Mint, I hesitate to place the blame on their company. Had I known at the time that I didn't receive the package I would've reported it to the postal authorities. In truth, I had forgotten that I had even sent the money order or I would've contacted "AM" about the loss. If American Mint would like to return either the money order or the coin that I paid for but NOT the coin that they expect a $59.95 payment, that would be fine, but I'll not press the issue as it sounds like we both lost in this transaction. I WOULD, however, like to return the broken watch for one that works, if that would be acceptable.

Thanks to Revdex.com for their assistance and thank you to American Mint for their response.

Regards,

Review: I have been calling this company since April 2013 to cancel my subscription. They tell me on the phone that they will stop sending me ite** and solications but they continue to send me things and bill me. My family members and I have called over 10 times to no avail in ending this subscription. We have refused ite** that have been sent to us but they continue billing me.Desired Settlement: Billing Adjustment and to stop contacting me.

Business

Response:

10/25/2013

Dear **. [redacted],

I am writing in reference to **. [redacted]’s complaint. **. [redacted] states that he has contacted American Mint on numerous occasions to cancel his subscription, but that we continue to send him merchandise. **. [redacted] has been a customer of American Mint since March 2012. From March 2012 to August 2013, **. [redacted] has submitted 29 introductory order forms with payment by credit card or check. Every time an introductory order is placed, other merchandise from that corresponding collection is sent for preview with no obligation to purchase. This is outlined on every order form in our American Mint Satisfaction Guarantee. This paragraph also states “if you do not wish to preview future issues of the collection, please X out this paragraph. You will be billed only for items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date.” Enclosed is one of **. [redacted]’s order forms.

We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.

As mentioned above, **. [redacted] has submitted 29 introductory orders over the past two years. As shown on the enclosed account statement, **. [redacted] has 52 invoices. The remaining 23 invoices are all preview items. Some of the introductory invoices also contain preview items. Out of the 52 invoices, **. [redacted] owes for 8 invoices (9 coins). These items are underlined on the account statement.

**. [redacted]’s complaint states that American Mint has not obliged to his cancellation request. American Mint has cancelled his subscriptions on numerous occasions. However, if another order form is submitted, it introduces a new collection. **. [redacted] can always place an order and X out the American Mint Satisfaction Guarantee paragraph or enclose a note requesting to not receive future issues of the collection.

On 7/30/2012, American Mint cancelled four active collections on his account per request from a note enclosed with an invoice payment. We then spoke with **. [redacted] on 9/14/2012. During this conversation, he was questioning invoice #7. We provided him with the tracking information for this package. We then received this invoice payment on 10/10/2012. We also cancelled two active collections on his account at that time. The next cancellation request received was via another invoice payment on 3/19/2013. We cancelled six active collections.

We spoke with **. [redacted] on 5/1/2013 and provided him with tracking information for invoice #23. We received payment on 5/28/13. We also cancelled five active collections on the account. We spoke with him again on 6/8/13. We cancelled five active collections and sent a postage paid return label to return invoice #45. This return was received on 7/2/2013.

On 8/16/2013, American Mint received notification that **. [redacted] disputed the credit card charge of $65.90 per invoice #43 with a reason of “cancelled recurring transaction.” By submitting this credit card dispute, the charges were reversed via **. [redacted]’s credit card company or banking institution. Invoice 43 was sent on 5/30/2013. The $65.90 was billed to the credit card on 7/1/2013 as outlined in the American Mint Satisfaction Guarantee. American Mint responded to the dispute case via our credit card merchant and cancelled three active collections on the account. The case was ruled in the favor of American Mint by 9/25/2013. The refunded charges were subsequently reversed.

The last time we spoke with **. [redacted] was on 9/3/2013. In response, we sent him a postage paid return label. At this point, all collections on **. [redacted]’s account were already cancelled. We have not heard from **. [redacted] since early September.

**. [redacted] has three returned invoices on his account. Invoice 17 was returned in January 2013, invoice 45 was returned in July 2013, and invoice 46 was returned in July 2013. We have not received any returns from the label issued in September 2013. We are uncertain if the returns are en route to American Mint or if **. [redacted] has not received this return label. Another label has been issued on 10/25/2013. Again, the items on the enclosed account statement are underlined and outstanding for a total of $680.60. There is a billing halt on **. [redacted]’s account until early December 2013 to allow time for returns to be received and processed.

We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: