American Mint

This company is awful, they have scammed my elderly mother and when I called to tell them to take her off list and send no more mail , they were rude . Beware!!

Review: Dear Revdex.com the company here keeps billing me for coins that I never ordered or received I told them I was out for a few months dealing with a family emergency in Mexico and while away I was burglarized and someone used my checkbook to order products & services I have notified 11 companies included a copy of the police report I personally contacted American Mint and advised them If I was charged anything less that $10 I was not going to waste my time trying to get my money back I've lost thousands in goods here at home and all others understood except AM they continue to bill me I am very upset they are trying to take advantageDesired Settlement: I want a full refund of any check they cashed in of mine & for them to strip trying to collect from me

Business

Response:

Dear [redacted], I am writing in reference to [redacted]’s complaint. We received an

introductory order form in the mail from [redacted] on 7/30/14 for a free

1886 Liberty commemorative coin. We received payment of $4.95 for shipping and

handling with check #[redacted]. This package was shipped to [redacted]’s address

on 7/31/14. Another item, a Symbol of Democracy commemorative coin, was sent

along inside the same package for preview with no obligation to purchase as it

states on the order form in the American Mint Satisfaction Guarantee. Enclosed

is a copy of this order form, as well as a copy of his check #[redacted]. [redacted] states that he contacted American Mint in reference to this

matter. We have never had any communication with [redacted]. [redacted]’s

account is outstanding for $89.95 for the Symbol of Democracy commemorative

coin. In order to reconcile his account, [redacted] will have to provide a

copy of the police report to his insurance company and file a claim. [redacted]

[redacted] will have to submit payment to American Mint and his insurance

company will reimburse him. Enclosed is a copy of his account statement. We apologize for any inconvenience this may have caused [redacted]. Let me

know if you need anything further. Thank you for your assistance in settling

this matter.Sincerely,Susan DDirector of Client Services

Review: I have complaints about American Mint. I won a discount

and sent a check for$4.95 and received a poor quality

molded(not stamped) lightly plated coin. Then because of

very fine print most my age can’t read I was sent 2 more

coins and billed $84. I called and requested a return mail

kit. I think it arrived in 10 days or so. I returned the two coins

as directed. Believe I used their address for a return address.

About 1 month later I received a bill for $84 so I called the

pay(not toll) number. The Service Rep tried to throttle me

on my nickel by doing all the talking. He said they never

received the coins. I repeated what I sent in writing to never

send me unsolicited coins “on approval” again despite

his constant windjamming efforts. we ended up screaming at

each other and I had it, called him a name (well deserved)

and hung up on him. After all it was my nickelDesired Settlement: I recommend

that any mail from American Mint be refused. They are

scammers skirting on the edge of mail fraud, possibly guilty

of elder abuse. They should be shut down. If I hear another

peep out of them I will contact my Attorney General’s

consumer complaint division.

Business

Response:

4/25/2014Dear **. [redacted],I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 1/27/14 for a 1933 Gold Double Eagle Proof coin. We received payment of $4.95 with check #[redacted]. Due to backorder, this package was not shipped to **. [redacted]’s address until 02/24/2014. Another item, a 1929 Half Eagle Indian Head coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.On 3/1/2014, we spoke with **. [redacted]. In response to this telephone call, we cancelled the “Platinum Accented Eagle Replicas” coin collection. We also sent **. [redacted] a postage paid return label. We spoke with **. [redacted] again on 4/11/2014. At this time, we explained why the coin was sent to **. [redacted] for preview. We also informed him that we must allow more time to receive and process the return. **. [redacted] disconnected the telephone call.**. [redacted]’s account is reconciled with American Mint. Enclosed is a copy of the account statement, showing the account as settled.We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,

Review: I have written three letters trying to cancel a subscription and American Mint refuses to stop sending coins and offers, then continues to bill my credit card.Desired Settlement: I would just like to get of of their ( American Mint) mailing list and stop getting offers.

Business

Response:

11/05/2013

Revdex.com 1337 North Front St Harrisburg, PA 17102

Re: **. Gary [redacted] - ID #9790103

Dear **. [redacted],

I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 12/10/12 for a'free JFK 1961 Inauguration Speech commemorative coin. We received payment of $4.95 for shipping and handling with [redacted]. This package was shipped to **. [redacted]’s address on 12/11/12. Another item, a JFK Man on the Moon Speech coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation!” Enclosed is a copy of this order form.

We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.

Per the American Mint Satisfaction Guarantee, the $79.95 for the JFK Man on the Moon Speech coin was billed to the initial credit card on 1/17/13. Since a request for cancellation or a return was not received, the “Life of JFK” coin collection continued. Invoices 2 through 7 were all shipped from this collection and billed to the credit card after the preview period.

Invoice 8 was shipped on 6/13/13 and contained a JFK Nuclear Test Ban Treaty coin and a JFK 50th Anniversary coin. The charge of $165.85 (2 coins plus shipping and handling) was billed to the credit card on 7/15/13. These items were returned on 7/25/13. The $165.85 was refunded to the credit card on 7/26/13. This shipment concluded the “Life of JFK” coin collection. Thus, the next collection, “Greatest American Presidents,” was introduced.

The first shipment of the new collection was invoice 9 and shipped on 8/5/13. This coin was billed to the credit card on 9/4/13. It was returned on 9/10/13 and refunded to the credit card on 9/11/13. Invoice 10 and 11 were sent and billed to the credit card.

Invoice 12 was sent on 9/30/13 and invoice 13 was sent on 10/18/13. Neither of these invoices were billed to the credit card. These items are outstanding for $131.70.

The first communication we had with **. [redacted] was per a telephone call on 10/22/13. During this conversation, he advised us that he had sent letters of cancellations. Unfortunately, American Mint does not have record of receiving any letters from him. **. [redacted] requested to speak to a supervisor. Our supervisor contacted **. [redacted] but was unable to reach him. A phone message was left. American Mint also cancelled the “Greatest American Presidents” coin collection, removed his name from the mailing list, prevented the credit card to bill for invoice 12 & 13, and sent him a postage paid return label to return those invoices.

On 10/25, our supervisor called and left him another message since we had not heard back from him. On the message, she indicated that the credit card would not be charged anymore, explained our American Mint Satisfaction Guarantee, advised that a return label was sent, and explained that we removed his name from our mailing list but that it may take up to ninety days to cease since they are preprinted.

American Mint has not received a return as of yet for invoice 12 & 13. Another return label has been issued should the first one not be received. Enclosed is a copy of **. [redacted]'s account statement.

We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Sincerely,