American Mint

I am writing in reference to Mr [redacted] 's complaintWe received an introductory order form in the mail from Mr [redacted] on 03/18/for an Class I Silver Dollar coinWe received payment of $(coin was $plus he had to pay $for shipping and handling) with check # and we billed him the remaining $shippingThis package was shipped to Mr [redacted] 's address on 03/24/Per Mr [redacted] 's Rosamond, Ca Post Office shows package was undeliverable due to incorrect address and was returned to sender 03/29/(Copy of [redacted] tracking info enclosed)Mr [redacted] 's complaint states that he never received the merchandise, which he is correct because the order was returned to senderDue to a delay with the Post Office we finally received the return of the Class I Silver Dollar coin 05/10/and we sent Mr [redacted] a refund check for the $he paid (checkh ***) 05/25/Due to Mr [redacted] 's inconvenience we resent his order for the Class I Silver Dollar for free, with an estimated delivery date set up for Saturday 07/09/(Enclosed copy of Delivery Confirmation)We apologize for any inconvenience this may have caused Mr [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan Director of Client Services

01/09/2017Dear [redacted] I am writing in reference to [redacted] 's complaintWe received an introductory internet order from [redacted] on 11/29/for a Donald Trump coinThere was credit/debit card payment received of $(the coin was $plus $for shipping and handling) card# ***This package was shipped to [redacted] 's address on 11/30/Another package with items, the George Washington and Harry Truman coins, was sent 12/19/for preview with no obligation to purchase as it states on our website under the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] 's complaint States that he received merchandise that he never ordered [redacted] contacted American Mint on 12/22/and we advised him of the American Mint Satisfaction GuaranteeHe stated he didn't want any of the items and we sent him a postage paid return label on 12/26/So he could return the package at no costWe have yet to receive the return of the George Washington and Harry Truman coinsThe postage paid return label is also showing that it was not usedWe have enclosed another postage paid return label, he can return those unwanted items in the padded packaging that the order initially came in and once we receive the package it will clear [redacted] 's account balance.Sincerely,Susan D.Director of Client Services

Dear [redacted] :I am writing in reference to [redacted] ’ complaintWe received an introductory order form in the mail from [redacted] on 3/28/for a Double Eagle Archival Edition coinWe received payment of $(the coin itself was $with a $shipping and handling fee) via check # This package was shipped to [redacted] address on 3/30/Another item, an Double Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.' Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that she was shipped the Double Eagle Archival Edition coin to preview as a result of her not crossing off the American Mint Satisfaction Guarantee paragraph as directed on her enclosed order formSince [redacted] kept this item beyond the free day preview period, she was accordingly billed for this item [redacted] has never contacted American MintHad [redacted] contacted American Mint, it would have sent her a postage paid, self-addressed return label for her item.Please note that American Mint has never received the return of the Double Eagle Archival Edition coin nor payment for this itemIn order to clear [redacted] ’ account balance, she will either need to return the Double Eagle Archival Edition coin using the enclosed postage paid, self-addressed mailing label or pay $

03/31/2017To [redacted] ,I am writing in reference to [redacted] ***'s complaintWe received an introductory order form in the mail from [redacted] on 02/16/for a Bald Eagle knifeWe received payment of $(the knife was $plus $for shipping and handling) with his credit/debit card informationThis package was shipped to [redacted] ***'s address on 03/09/Another item, a Wolf knife was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] ***'s complaint states that he received the merchandise but never ordered any of itPer the copy of the order form enclosed [redacted] ordered the Bald Eagle knifeThe Wolf knife was sent as a preview item due to the American Mint Satisfaction Guarantee paragraph not being crossed off on the order form as it advises [redacted] states he doesn't want to continue with the collection, so we canceled the knife collection and removed his credit/debit card information to make sure he doesn't receive any additional chargesIn order to clear [redacted] ***'s account he will either need to pay the $or return the Wolf knife“Enclosed is a postage paid return label.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

I am writing in reference to Mr***’ complaintWe received an introductory order form in the mail from Mr [redacted] on 5/8/for a SSilver Eagle coinThis item is part of The Birth of our Nation Coin Collection SeriesWe received a credit card payment of $(the coin Was $with a $shipping and handling fee)This package was shipped to Mr [redacted] address on 5/9/Another item, a Mayflower Compact coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise Mr [redacted] that he was shipped the next item in The Birth of our Nation Coin Collection Series, the Mayflower Compact coin, to preview with no obligation to purchase as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order formBy completing his order form and voluntarily returning it to American Mint, Mr [redacted] authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchaseSince he kept the Mayflower Compact coin beyond the free day preview period, he was accordingly billed and later charged for this itemMr [redacted] could have cancelled this subscription service at anytime by calling toll-free [redacted] Mr [redacted] also had the right to refuse receipt of the future issuesOn 6/8/2017, we received a credit card payment of $99.95.On 5/19/2017, Mr [redacted] called American Mint to return the Mayflower Compact coinAn American Mint Customer Service Representative sent Mr [redacted] a postage paid, self-addressedAMERICAN MINTP.O [redacted] Mechanicsburg, PA 17055-0010, Local: ###-###-#### a Fax ###-###-#### Toll-Free: ###-###- [redacted] (####) E-mail: contact [redacted] Hours: Monday-Friday, a.m- p.mEasternreturn label on this dateAt this time, Mr [redacted] subscription to The Birth of our Nation Coin Collection Series was cancelled.On 6/22/2017, Mr [redacted] called American Mint in regards to a bill received for the Mayflower Compact coinThis item had already been returnedA customer service representative advised Mr [redacted] to disregard the bill since we had already received the item back on 5/30/The representative advised Mr [redacted] to allow more time for his credit card to be refunded.On 7/5/2017, Mr [redacted] called American Mint regarding his credit card refund for the Mayflower Compact coinThe American Mint Customer Service Representative sent an immediate request for a credit card refundMr [redacted] had previously called for a postage paid, self-addressed return label on 5/19/to return the Mayflower Compact coin, but his credit card was erroneously charged $on 6/8/for the Mayflower Compact coin.Due to delays in processing, on 7/12/2017, we processed the return package from Mr***It contained the Mayflower Compact coinOn 7/10/2017, Mr [redacted] received a credit card refund in the amount of $99.95.American Mint has removed Mr [redacted] from its mailing listPlease advise Mr [redacted] to allow days for all mailings to completely cease.We apologize for any inconvenience this may have caused Mr***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D [redacted] Director of Client Services

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , I am writing in reference to [redacted] ’s complaintWe received an introductory order form in the mail from [redacted] on 7/30/for a free Liberty commemorative coinWe received payment of $for shipping and handling with check #***This package was shipped to [redacted] ’s address on 7/31/Another item, a Symbol of Democracy commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form, as well as a copy of his check #*** [redacted] states that he contacted American Mint in reference to this matterWe have never had any communication with [redacted] [redacted] ’s account is outstanding for $for the Symbol of Democracy commemorative coinIn order to reconcile his account, [redacted] will have to provide a copy of the police report to his insurance company and file a claim [redacted] will have to submit payment to American Mint and his insurance company will reimburse himEnclosed is a copy of his account statementWe apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

7/28/Dear [redacted] ,I am writing in reference to [redacted] ’s rebuttal [redacted] states “the Eagle coin that was or was not sent to me is not an interest to me.” He then states that he is willing to pay for the shipping and handling and call it a done deal[redacted] ’s previous correspondence, with American Mint via telephone, has supported the fact that the merchandise was receivedAt his request, numerous postage paid return labels have beenmailed to [redacted] to return the Eagle Archival Edition coin.Payment of $or a return of the Eagle Archival Edition coin will reconcile the account balance-We apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Customer Service Manager

8/20/Dear [redacted] ,I am writing in reference to [redacted] ’s complaintWe received an introductory order form in the mail from [redacted] on 6/30/for a free Dwight Eisenhower commemorative coinWe received payment of $for shipping and handling with check #*** This package was shipped to [redacted] ’s address on 7/1/Another item, a Douglas MacArthur commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We spoke with [redacted] on 8/8/In response to this telephone conversation, we cancelled the “Leaders of World War II” commemorative coin collection and mailed [redacted] a postage paid return label to return the Douglas MacArthur coinUpon receipt of this return, [redacted] ’s account will be reconciledEnclosed is a copy of his account statement.We apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D Director of Client Services

03/15/2017Dear [redacted] ,I am writing in reference to [redacted] ***'s complaintWe received two introductory order forms in the mail from [redacted] ***, the first order on 12/27/for a Declaration of Independence coinWe received a payment of $(the coin was $plus $the shipping and handling) check# ***This package was shipped to [redacted] ***'s address on 01/03/Another item, a Mayflower Compact coin, was sent along inside the same package for previewThe second order we received on 02/16/for a Bald Eagle KnifeWe received a payment of $(the knife was $plus $the shipping and handling) check# ***This package was shipped to [redacted] ***'s address on 03/09/Another item, a Big Horn Ram knife, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund'Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] ***'s complaint states that he placed both orders but never received the merchandise [redacted] called American Mint on 02/03/and advised us he never received the first order so we sent him a claim form, processed the claim for this order as a lost package and sent [redacted] a replacement order 03/15/The second order we processed on 03/10/and is currently in the mail to be delivered to [redacted] ***We ask [redacted] due to the inclement weather we received, to allow more time to receive both orders.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

5/10/2017Dear [redacted] :I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 12/9/for a Donald Trump - Battle coinWe received payment of $(the coin itself was free and the customer only had to pay $for shipping and handling) with check # ***This package was shipped to [redacted] 's address on 12/13/Another item, a Donald Trump – Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the Donald Trump – Business coin due to the fact that the American Mint Customer Satisfaction Guarantee paragraph was not crossed out as stated on his order form(Please see above) As a result, [redacted] continued to receive invoices and accrued late fees for non-payment of this itemOn 4/25/17, American Mint received payment in the amount of $via check # ***On 4/27/17, [redacted] was shipped the next preview item in the Donald Trump coin collection series as a result of him not crossing off the American Satisfaction Guarantee paragraph on his order formThis time, he was sent the Donald Trump - Energy Coin for preview with no obligation to purchase.We have never had any communication with [redacted] , via telephone or mail, despite the fact that we have sent out monthly reminder noticesWe never received payment or a return of the Donald Trump – Energy coin eitherHad [redacted] contacted us, we would have provided him with a postage paid, self-addressed mailing label for use with his return of the Donald Trump – Energy coin.In [redacted] 's complaint, he states that on 5/8/17, he received a package containing the Donald Trump – Energy coin which he did not orderHe received a new invoice for $(The Donald Trump – Energy coin is $with a $charge for shipping and handling.) Had [redacted] contacted American Mint, a customer service representative would have indicated to [redacted] that he continued to receive preview coins with no obligation to purchase since he did not cross off the American Mint Customer Satisfaction Guarantee paragraph on his order formThe customer service representative would have cancelled [redacted] 's coin subscription,In order to clear [redacted] 's account, he will either have to pay the $for the Donald Trump – Energy Coin, or return the Donald Trump – Energy Coin using the enclosed postage paid, self-addressed return labelPlease advise [redacted] to include the invoice information with his return.Please advise [redacted] that his subscription to the Donald Trump – Energy Coin series has been cancelledHe should no longer receive any additional preview coinsAdditionally, [redacted] has been removed from American Mint's mailing listPlease advise [redacted] to allow days for all mailings to cease.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meVery happy with the outcome of this issue and grateful for the great support on your part in resolving this important matter Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: As I've already stated several times, I did not receive the one additional coin in questionThe company did ship the other coins I orderedThe company can show receipt of apackage, but again the only coins I've received were Donald Trump coinsI've senta payment via registered mailI will be calling the company to confirm that they'veclosed my account, and honored my request to remove me from any and all futureoffers, email, phone, or other methods Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted] The claim said,refund was issued on July 2017.Yet on this day as of July there was no credit on my card.I called my credit card company and disputed the charge and now I have a zero balance.It is funny how American mint attempted to blame me for thier scam.I will never deal with them again.All is good and I want to thank the B.B.Bfor all help in this matter

We ordered coins from this company The company sent two invoices with the coins Both invoices were paid in full within days via credit card No additional purchases were madeThe company proceeded to charge the credit card an additional times for the same invoices that were already paid in full When the first unauthorized charge was made to the credit card, I assumed it was an innocent mistake and called asking a refund and specifically told American Mint they were to remove the credit card number from their system and specifically told them they were not authorized to make any additional charges to the credit card American Mint violated those instructions and proceeded to charge the credit card an additional times The customer service representatives and accounting department are awful to work with and did not resolve the problemUltimately I had to dispute the charges with my credit card company and the credit card company had the charges reversed NEVER give American Mint your credit card information

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] they told me on march 10th that it would be here in two weeks and now I have to wait even longer.I think they owe me more money for having to wait so long.I should be entitled to interest on my money since they have had my money in their account since february,this is april.they lie so bad,why do they keep sending me stuff every single day to buy something else if they are so busy????????????????what scam artists!!!!!!!!!!!!!!!!!!!!

12/22/Dear [redacted] , I am writing in reference to [redacted] 's complaintWe shipped a Lyndon Johnson Presidential Dollar coin to [redacted] 's address on 10/06/as part of his ongoing collection of the Presidential Coin Sets collection, which resulted in invoice #**The next coin in his collection, an Eisenhower Presidential $Set, was sent to [redacted] 's address on 11/02/resulting in invoice #**We received check # [redacted] for $from [redacted] on 11/13/We applied that payment to the oldest outstanding balance, invoice #**We havereceived additional payments for other invoices but have yet to receive a payment for invoice #**[redacted] called us on 12/21/regarding invoice #**He stated that he had sent in check # [redacted] to pay that invoiceWe advised [redacted] that we had received check # [redacted] and the $had been applied to invoice #** [redacted] asked how we were going to clear up invoice # [redacted] since he felt it had been paid [redacted] was again advised that the payment received was credited to his outstanding balance on invoice #** [redacted] then got upset and disconnected the callEnclosed is a copy of [redacted] 's statement of account since invoice # [redacted] showing all outstanding invoices and payments received.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely, Susan DDirector of Client Services

10/28/2015Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 03/10/for a free Statue of Liberty coinThe offer advertised a free coin with $for shipping and handlingWe did not receive this payment from [redacted] but mailed the coin in good faith since she returned the offerThis package was shipped to [redacted] 's address on 03/17/Another item, a US National Anthem coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.On 4/17/we received a letter from [redacted] In response, we cancelled the “Symbols of Freedom” collection and sent a postage paid return labelWe received another letter on 6/10/and sent another postage paid return labelOn 9/29/we received an email from [redacted] and a postage paid return label was emailed to [redacted] We then mailed a copy of the order form to [redacted] to show her the American Mint Satisfaction GuaranteePayment or return of the US National Anthem coin will reconcile the account.We apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susash DDirector of Client Services