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American Public University System

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American Public University System Reviews (108)

• May 04, 2023

Heartless Instructors
Did my bachelors at APU and had an avg experience, mostly just taught myself with little direct instruction from the instructors. Stayed at APU for my masters since I was familiar with the format. Horrible experience! Had some personal emergencies pop up with a 2-month premature baby arrival, wife needing surgery that took her off her feet for a month, and my live in 70-yr mom had two heart surgeries. This all happened within a 30 day span. I appealed to the instructors, but they just kept marking my stuff late without any regard to my new time limitations. I had to do an official extension and even a special extension, with one special extension being denied. When I got some of the assignments in before the extension deadlines, the instructors refused to even grade them saying that they needed them on certain dates within the extension window. Screwed up my GPA & had to pay back my job for 1 course. I’m transferring to another college and I’m done with merciless robots as teachers.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If appropriate action has been taken, I am unaware of the measures I received a telephone call in which I was questioned, however to date, I have received no apology from Madeline R [redacted] I also have not been reinstated on the AMU/APU [redacted] pages Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 7, 2015Thank you for the opportunity to respond to this complaintAs [redacted] mentioned, APUS initially worked with him in when he brought his concerns about his potential homelessness to our attentionHe was provided guidance and suggestions on his academic options at that timeWe didn’t hear from him until he reached back out in late The university’s policies do not allow us to change a grade that was earned multiple years ago, and while we sympathize with [redacted] ***’s situation, we are prohibited from extending additional federal aid to someone who has not met satisfactory academic progress requirements.We have provided additional information on how [redacted] can receive potential transfer credit towards his degree through a partnership that the university has with his employer on record and will continue to be available for any questions he may have on returning to schoolIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,DrSharon v Executive Vice President & Chief Operations Officer

Thank you for the opportunity to respond to this complaintThe Finance Department has worked to respond directly to [redacted] regarding her concerns related to her fundingWe believe this outreach will address her concerns and provide the clarity necessary to resolve themIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we will encourage her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,Caroline S [redacted] Assistant Provost, Student ServicesAmerican Public University System

Good afternoon, I am happy to clarify our response We do not require the student to send a signed FERPA release for the purpose of resolving her complaint, however, in order for us to share the details of her records with the Revdex.com we cannot do so without a privacy release that authorizes us to do soThis is to remain compliant with Federal privacy best practices We intend to continue reaching out to the student directly with the details of our proposed resolution, which we hope will be satisfactory A representative from our Financial Aid Department indicates that they attempted to reach the student via telephone unsuccessfully, but will attempt to do so again and follow up with a written summary of our proposed resolution The student should monitor her email and primary phone for updates, and we hope to close this matter positively and as quickly as is possible independently so that we do not infringe on the student's privacy rights Warmest Regards

November 14, 2014Thank you for the opportunity to address the complaint and respond to his concernsWe have been in contact with [redacted] We believe that our explanations to his student aid funding are satisfactory to him.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com

Dear Revdex.com, New Roman"> Please see the attached APUS response referencing [redacted] , Revdex.com# [redacted] Thank you for the opportunity to resolve this matter Sincerely, Caroline S [redacted] VP, Student Services American Public Univerity System

May 27, We have conducted a thorough review of ** [redacted] ’s file, including his interactions with the relevant university departments and found that the matter has been handled in accordance with the published policies of the American Public Education SystemWe have also offered ** [redacted] several opportunities to address his concerns, which he has declinedIn accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share further details about university/student interactions with a third party entity without the student’s written authorizationAt this time, we do not have a signed release so we are unable to provide more specific information to the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,

April 15, Thank you for the opportunity to respond to this complaintWe have contacted [redacted] to explain the university’s requirement for a graduation fee and offered to accommodate his request for an exception to our standard practice to the best of our ability.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely, Caroline SVice President, Student Services VP, Student Services American Public University System

May 26, The university conducted an audit of [redacted] s’ account and, in accordance with the U.SDepartment of Education regulations, processed the Federal Student Aid refund to [redacted] s that she was due.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details of the university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed releaseIf I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,

May 26, We have audited [redacted] ’s Federal Student Aid account and found that it has been administered in accordance with U.SDepartment of Education regulations and University policyWe have attempted to reach [redacted] by phone and we’ve sent an email to him to explain why we are required to disburse his Federal Student Aid in two paymentsThe messages included the name and phone number of University Federal Student Aid manager and to date, [redacted] has not responded to us.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity without the student’s written authorizationAt this time, we do not have a signed release so we are unable to provide more specific informationThank you for the opportunity to attempt to resolve [redacted] ’s questionsWe are attempting to reach [redacted] to explain his Federal Student Aid disbursements.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,

To whom it may concern: Thank you for the opportunity to respond to this complaint Please let me know if there are any questionsCaroline S [redacted] Assistant Provost, Student Services American Public University System Thank you for the opportunity to respond to this complaintVarious university departments have worked together to prepare information for [redacted] Two representatives will be reaching out to [redacted] today to explain the answers to her questions and to address her issues with her student loans and her experience in the classroomWe believe this will address her concerns.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe University has also contacted me to resolve this issue personallyI only ask that if this information is going to be posted publicly on your site, that my private information (to include phone number and address) be removedI noticed on the letter/response sent back from the University, it contained all of my private information that I do not wish to be broadcasted on the internetThank you very much for your help in resolving this matter Regards, [redacted]

July 1, The university has been in touch with [redacted] and we believe that we have resolved his complaint.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,DrSharon [redacted] W [redacted] Executive Vice President & Chief Operations Officer American Public University Systems

Thank you for giving us the opportunity to address [redacted] s concernsAPUS contacted him in April 17, to discuss his refundHe expressed to [redacted] that he was satisfied with the outcome.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share specific details about universitystudent interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,

April 23, 2014University's Response:APUS contacted ** [redacted] on April 17, to inform her that we conducted an audit of her Federal Student Aid account and found that it was administered in accordance with U.SDepartment of Education and American Public University System regulations and policies.Federal Student Aid is awarded based on a student's plan to complete specified courses within a semesterIf a Federal Student Aid recipient withdraws from a course or fails to demonstrate sufficient academic engagement in a course, the Department of Education requires the university to perform a Return to Title IV (***) calculation and return the some or all awarded funds to the lenderThe [redacted] process was explained to ** [redacted] in detail and she repeatedly indicated that she understood the reason for the balance that is due to APUS, although she is not happy about itShe was also provided a copy of her student account ledger to show that the funds had been returned.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share specific details about university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:There is no resolution that would benefit meI have spoken with the school on plenty occasions (i.eevery time they tacked on a bigger bill that I owed)Why when they call now, would I want to discuss this issue again, to hear the exact same storyI have no questions to ask them, but I would like the rest of world to know how they treat students, and I just might be able to help another potential student consider a different schoolI gladly give permission for the school to share my information with the world, maybe it would help me understand why I ended up with a $bill from a previous two semesters Regards, [redacted]

We have attempted to reach *** *** via phone and email. We will continue to reach out to him to offer information regarding a proposed solution that we hope will resolve his student aid funding issue to his
satisfaction
If I may be of further assistance, please contact me at your earliest
convenienceThank you for the opportunity to resolve this matter.
Sincerely,
Caroline S***
Assistant Provost, Student Services
American Public University Systems

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Clyde was VERY helpful in resolving my issues
Regards,
*** ***

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Description: Schools - Academic - Colleges & Universities

Address: 111 W. Congress Street, Charles Town, West Virginia, United States, 25414

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