American Public University System

Good afternoon,
I am happy to clarify our response.  We do not require the student to send a signed FERPA release for the purpose of resolving her complaint, however, in order for us to share the details of her records with the Revdex.com we cannot do so without a privacy release that authorizes us to do so. This is to remain compliant with Federal privacy best practices.  We intend to continue reaching out to the student directly with the details of our proposed resolution, which we hope will be satisfactory.
A representative from our Financial Aid Department indicates that they attempted to reach the student via telephone unsuccessfully, but will attempt to do so again and follow up with a written summary of our proposed resolution.  The student should monitor her email and primary phone for updates, and we hope to close this matter positively and as quickly as is possible independently so that we do not infringe on the student's privacy rights.
 
Warmest Regards

On 9/8/2014, one of our Federal Student Aid Managers spoke with [redacted] regarding the current status of his Federal Student Aid. It was...

explained that the credit balance was processed within the DoE guidelines and currently available to him as was the prior Academic Year balance. We believe that we have resolved his complaint.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,Dr. Sharon v
Executive Vice President & Chief Operations Officer American Public University Systems

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: If appropriate action has been taken, I am unaware of the measures.  I received a telephone call in which I was questioned, however to date, I have received no apology from Madeline R[redacted].  I also have not been reinstated on the AMU/APU [redacted] pages.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have received NO phone calls or email correspondence from any of you.  Feel free to email me via [redacted] or [redacted].[redacted]
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
One of three things has happened.
A. The United States Parcel Service failed to deliver the requested document which is unlikely given experrience with USPS and volume of corresponsence successfully delivered in a timely manner to the Federal courts.
B. Someone in the APUS office failed to deliver it to Mrs. S[redacted] (Most likely scenario despite the fact it had her name on both the envelope and the letter.)
C. Mrs. S[redacted] blatantly lied to the Revdex.com to cover up the institutions blatant negligence and misconduct.
 
P.S. The unreasonable requests for a terribly extended period of time while egregious human rights abuses continue are getting absurd. The letter has been provided twice once via USPS and once from a permanent email account and static ip address. I am not in an office. I do not have an office. I do not have a home. Everything is broken and falling apart. It would not be, had a US Senator and the President not stolen everything to go get high and been vandalizing everything for the last eight years. We are discussing enormous organizations and institutions preying on the most vulnerable and this is just another example. I have just tried a hundred different ways to change the file format, take a screenshot, print, sign, and reattach the file in the alotted 30 minutes to respond and am afraid it is impossible given the current facilities. Every day this goes on I am losing a fortune in capital gains while living in abject poverty and misery struggling to survive. It's been nearly a decade and the rude, sick, irresponsible child I disciplined is making millions and doing absolutely nothing of value and in fact causing considerable harm to the American people. I have survived a twenty year reign of terror and been tortured twice, once while seeking political asylum from the ongoing crimes perpetrated by the highest offices of the United States government. As I stated previously I have multiple confessions from the Solicitor General. I can put another letter in the mail this afternoon. However, what good will it do if it conveniently never arrives nearly two months later when we all know it should not take more than three days.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There is no resolution that would benefit me. I have spoken with the school on plenty occasions (i.e. every time they tacked on a bigger bill that I owed). Why when they call now, would I want to discuss this issue again, to hear the exact same story. I have no questions to ask them, but I would like the rest of world to know how they treat students, and I just might be able to help another potential student consider a different school. I gladly give permission for the school to share my information with the world, maybe it would help me understand why I ended up with a $1074 bill from a previous two semesters.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I received a response from Lynn G[redacted] on 4/15/15 stating that I should go to a different university because I filed a Revdex.com complaint. 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. The Finance Department has worked to respond directly to [redacted] regarding her concerns related to her funding. We believe this outreach will address her concerns and provide the clarity necessary to resolve them.
In accordance...

with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we will encourage her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.
Sincerely,Caroline S[redacted]Assistant Provost, Student ServicesAmerican Public University System

To whom it may concern:
Thank you for the opportunity to respond to this complaint.  Please let me know if there are any questions.
Caroline S[redacted]
Assistant Provost, Student Services
American Public University System
 
Thank you for the opportunity...

to respond to this complaint. Various university departments have worked together to prepare information for [redacted]. Two representatives will be reaching out to [redacted] today to explain the answers to her questions and to address her issues with her student loans and her experience in the classroom. We believe this will address her concerns.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.

January 7, 2015Thank you for the opportunity to respond to this complaint. As [redacted] mentioned, APUS initially worked with him in 2012 when he...

brought his concerns about his potential homelessness to our attention. He was provided guidance and suggestions on his academic options at that time. We didn’t hear from him until he reached back out in late 2014. The university’s policies do not allow us to change a grade that was earned multiple years ago, and while we sympathize with [redacted]’s situation, we are prohibited from extending additional federal aid to someone who has not met satisfactory academic progress requirements.We have provided additional information on how [redacted] can receive potential transfer credit towards his degree through a partnership that the university has with his employer on record and will continue to be available for any questions he may have on returning to school.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.
Sincerely,Dr. Sharon v
Executive Vice President & Chief Operations Officer

Thank you for allowing us the opportunity to respond to this concern.  We have investigated the complaint, and we...

consider the matter to be closed.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.
If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.  

Sincerely,

Caroline S[redacted]
Vice President, Student Services

Tell us why here...

May 26, 2104
We have audited [redacted]’s Federal Student...

Aid account and found that it has been administered in accordance with U.S. Department of Education regulations and University policy. We have attempted to reach [redacted] by phone and we’ve sent an email to him to explain why we are required to disburse his Federal Student Aid in two payments. The messages included the name and phone number of University Federal Student Aid manager and to date, [redacted] has not responded to us.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity without the student’s written authorization. At this time, we do not have a signed release so we are unable to provide more specific information.
Thank you for the opportunity to attempt to resolve [redacted]’s questions. We are attempting to reach [redacted] to explain his Federal Student Aid disbursements.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,

Thank you
for the opportunity to respond to this complaint. I reviewed the student's
records and correspondence with the university representative he mentions. I
believe he misinterpreted the guidance given. We will reach out to [redacted]
to offer additional assistance.
Caroline
S[redacted]
Assistant
Provost, Student Services
American Public University System

Thank you for allowing us the opportunity to respond to this concern.  We have investigated the complaint, and will...

facilitate our prepared resolution directly with Ms. [redacted] to ensure that we can satisfactorily close the matter.  Representatives of the appropriate department are attempting to reach her via telephone and email in order to facilitate an expeditious closure to the matter.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization.  At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose.
 
If I may be of further assistance, please contact me at your earliest convenience. Thank you again for the opportunity to resolve this matter.  
 
Sincerely,
 
Caroline S[redacted]
Assistant Provost, Student Services
American Public University System

Thank you for giving us the opportunity to address [redacted]s concerns. APUS contacted him in April 17, 2014 to discuss his refund. He expressed to [redacted] that he was satisfied with the outcome.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot...

share specific details about universitystudent interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter. Sincerely,

To whom it may concern,
Today’s Date: February 12, 2016• Date complaint was received by Caroline S[redacted]: February 3, 2016Customer’s Statement of the Problem: School will not let my wife back into school because I refuse to give them more medical information about me. They have...

violated the hippa law by even requesting information on me and my doctors and inquiring about my health which is none of their business. I also believe this can be a former of discrimination. I want them to correct their mistakes about my wife and apologize to me.Complainant’s Desired Outcome/Settlement: Desired Settlement: Contact by the businessUniversity’s Response: Thank you for the opportunity to respond to this complaint. We have made an effort to contact the student referenced in this complaint. To date, we have not received a response.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release and are not able to disclose details with the complaintant.If I may be of further assistance, please contact me at your earliest convenience.Sincerely,Caroline S[redacted] Assistant Provost, Student Services American Public University SystemThank you for the opportunity to respond to this complaint.  Please let me know if there are any questions.Sincerely,Caroline S[redacted]Assistant Provost, Student ServicesAmerican Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Mr. H[redacted], who is the Director of my Academic Programs and dept., has still not addressed the issue at hand, nor has he responded to the complaint that I have been denied six college credits (two classes), which were placed in my Academic Plan by the school administration, and I was never told that the credits would be no good toward my degree until after I had completed the courses and credits. I was mislead by the school, and then charged $1,600 for credits that are no good, money that I have to pay back to the Department of Education. This is a misuse and waste of Department of Education funds, due to negligence by the American Military University's administrative staff, who is responsible for planning and putting in place the student's Academic Plan. If the credits were no good, then why did the school administrative staff put these courses in my Academic Plan, and then never inform me that the credits would not go toward my degree? This issue has not been address, nor answered since I filed the complaint. The only response has been that they will continue to work with me on the issue, yet the Director, Mr. H[redacted], has not even answered or addressed the issue.
Regards,
[redacted]

Good morning, thank you for your email.  I have received Mr. [redacted]’s response to the complaint, as well. To date, APUS does not have the proper information release documentation from Mr. [redacted].  We have shared the document and required steps and he has not followed them.  If we receive the proper documentation, we will be back in touch with additional details regarding his time at APUS. Thank you, Caroline  Caroline S[redacted] | Vice President, Student Services American Public University SystemAmerican Military University | American Public University10110 Battleview Parkway, Suite 114, Manassas, VA 20109703-396-6428 | cs[redacted]@apus.edu | www.apus.edu

April 23, 2014University's Response:APUS contacted **. [redacted] on April 17, 2014 to inform her that we conducted an audit of her Federal Student Aid account and found that it was administered in accordance with U.S. Department of Education...

and American Public University System regulations and policies.Federal Student Aid is awarded based on a student's plan to complete specified courses within a semester. If a Federal Student Aid recipient withdraws from a course or fails to demonstrate sufficient academic engagement in a course, the Department of Education requires the university to perform a Return to Title IV ([redacted]) calculation and return the some or all awarded funds to the lender. The [redacted] process was explained to **. [redacted] in detail and she repeatedly indicated that she understood the reason for the balance that is due to APUS, although she is not happy about it. She was also provided a copy of her student account ledger to show that the funds had been returned.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share specific details about university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encouraged her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,

May 12, 2014
Thank you for the opportunity to address **....

[redacted]’s complaint concerning his denial to attend the American Public University System.We have been working diligently to reach **. [redacted] using the contact information provided in his complaint to the Revdex.com and the contact information in his student record. On our last attempt this weekend, a woman answered the phone and she identified herself as his mother. She said that we could not speak with her son and asked us not to call him again. Therefore, we will continue to contact **. [redacted] via email to try to address his complaint.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; when we speak with him, we will encourage him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenience. Thank you for the opportunity to resolve this matter.Sincerely,