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American Public University System Reviews (107)

Dear Revdex.com,
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Please see the attached APUS response referencing *** ***, ***
Thank you for the opportunity to resolve this matter
Sincerely,
Frank T***
Director of Student Appeals
Submitted for,
Sharon van W**
Executive Vice President / Chief Operating Officer
American Public University System

August 14, 2014One of our Financial Aid Managers contacted *** *** to discuss a proposed resolution to her financial aid concernsShe verbally
accepted his proposal and was appreciative of the personal contactShe was provided the manager’s direct contact information, should she have future questions concerning her Federal Student Aid funding.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,DrSharon v Executive Vice President & Chief Operations Officer American Public University Systems

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This response is farcical I did speak with an APUS representative...a gentleman who identified himself as ***He made no mention of calling me that day in regards, or having knowledge of this Revdex.com complaint. *** *** and I spoke on the phone for approximately an hour (maybe a little more, maybe a little less)But I must say, I was anything but satisfied with the outcomeThe ONLY portion of the outcome that I am somewhat satified with is the fact that the university finally released my funding...almost 8 weeks (2-months) into the semester, a 4-month semester. It has been my personal experience that most universities allocate these funds to their qualifying students about a week prior to the first day of class up to about the first week after the first day of class, unless there is some unusual or extenuating circumstance This allows students to buy books, computers, pay for student housing, food, transportation, etcMaking students wait until 8-weeks into the semester to get their funding, in my mind is completely and totally unacceptableWhen I spoke to *** about this issue, he informed me that it was primarily due to the universities new computer system, that no-one is yet familiar enough withI have very little belief in this excuseBut let me just say, that this financial aid issue is the least of my complaints, in a very long list of complaints regarding APUSI'm not sure what *** *** *** is talking aboutBut what she wrote here for a reply seems consistent, with the universities "one line replies, and apologies" that I briefly spoke about in my original Revdex.com complaintIt seems to be a tactic of APUS to glance over actual/real-world problems, in favor or some administrative or beaurocratic stance I am by no means satisfied with anything about APUSAs a matter of fact I am currently pursuing formal legal action against the university, and plan to leave the university at the end of the current semester I will not be satisfied until my complaints have been addressed and some sort of measurable action has been taken, and I am privy to it's outcomeIn addition, I am going to request that my tuition be refunded for the classes that I enrolled in that had but one other student in themWhich I was required to interact with in forums and other assignments, as a contingency for earning a passing grade in the classClassroom interaction, whether it be on-line or in a bricks-and-mortar based classroom environment, is supposed to aid in the success of all of a class's students, on the wholeIt is a critical component of a successful learning experienceHowever, if there are less than other students in a classroom, a student cannot possibly abide by the professors required interaction schedule in his/her own syllabusThe syllabus is the contract between the student and the professor...and thethe student and the universityIt has been my experience that if there aren't a certain amount of students in attendance at the beginning of a semester, then the class is usually cancelled due to low enrollment As an undergraduate in both Ohio and Kentucky, it was required that students be in attendance for the university to offer an accredited class, worth it's monetary value, and value of attendance, ie., it's tuitionWhether those same rules apply to APUS, or to on-line schools in generalI do not know as of this dateHowever, it is my contention that it should be
I currently have a list of unacknowledged grievances that the university continually glances overThe largest issues being no less than: Theft by deceptionstatements being given by admissions representatives to coerce student enrollmentInaccurate advising in reference to policies and procedures by advisors, administrators and financial aid specialistsNo-accountability practice on the part of financial aid and student services...just to name a few.
I will not stop untill the APUS is held accountable for what it has done to me and to an as-of-yet-undisclosed amount of students, who have suffered the same educational inequities that I have
It is my hope that I may be able to assist in rallying former and current students of APUS to come forward and fight for their rights...for an equitable education in both traditional and on-line universitiesThis universities corporate body and administration should be ashamed of itself
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
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Please see the attached APUS response referencing *** ***, Revdex.com complaint***
Thank you for the opportunity to resolve this matter
Sincerely,
Frank T***
Director of Student Appeals
Submitted for,
Sharon van W**
Executive Vice President
American Public University System

Thank you for the opportunity to respond to this complaintThe university has been in touch with *** *** in response to her concerns a number of timesWe will continue to try to address *** ***’s questions in accordance with our policies and the regulatory standards that we are
excpected to follow in regard to student identification, admissions expectations, and financial aid requests.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceSincerely,Caroline S*Assistant Provost, Student ServicesAmerican Public University System

We are attempting to reach *** *** with a solution that we believe will help him understand the title IV federal requirements that American Public University System (APUS) must followWe hope our proposed solution will resolve his student aid funding issue to his satisfactionWe will continue
to reach out to him to share the resolution with him.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.comIf I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,Caroline SAssistant Provost, Student Services

We reached out to *** *** to reinvestigate her requestIf she is able to provide documentation that supports her appeal, we will be able to appropriately consider her requestWe will continue to work with her to attempt to resolve her concerns.In accordance with the Family Educational
Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,
Caroline S
Assistant Provost, Student Services American Public University System

APUS partners with *** *** to manage the University’s credit balance refund disbursements*** *** allows students to receive their funds in a variety of
waysStudents can choose to use a *** *** debit card, they can have the funds deposited to their personal *** *** account or into an account of their choice, or they can have the funds mailed to them in check form.APUS only sends communication and information to students concerning the student aid disbursement process and *** *** options, if they have completed an application for federal student aid through the University’s on-line campusStudents are not required to open an account with *** ***We have reviewed our internal communications to ensure that they adequately explain this.We believe that *** ***’s complaints are based on confusion regarding the federal student aid refund disbursement process and have reached out to her to provide additional details.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,DrSharon v Executive Vice President & Chief Operations Officer

Dear Revdex.com,
New Roman">
In accordance with the Family Educational Rights and Privacy Act
(FERPA), APUS cannot share the details university/student interactions with a
third party entity unless the student provides written authorization.
At this time, we do not have a signed release; we encouraged him to
share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest
convenienceThank you for the opportunity to resolve this matter. Sincerely,
DrSharon v
Executive Vice President & Chief Operations
OfficerAmerican Public University Systems

November 20, 2014Thank you for the opportunity to address *** ***’s concernsWe have been in touch with him and requested the necessary documents
to resolve his complaintAs of today, he has not responded to our request.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.comIf I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,DrSharonV
Executive Vice President & Chief Operations Officer

To whom it may concern,Thank you for the opportunity to respond to this complaintThe Finance Department is working to respond directly to *** *** regarding her concerns related to her fundingWe believe this outreach will address her concerns and provide the clarity necessary to
resolve them.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we will encourage her to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,Caroline S*Assistant Provost, Student ServicesAmerican Public University System

Dear Revdex.com,
The university has waived *** ***’s balance dueHe has no further financial obligations to the university.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the studentprovides written authorizationAt this time, we do not have a signed release but we will encourage him to share the findings with the Revdex.com.If I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matter.Sincerely,DrSharon V.Executive Vice President & Chief Operations Officer

Dear Revdex.com,
Please see the attached APUS response referencing *** ***, Revdex.com#***Thank you for the opportunity to respond to this matterSincerely,
Caroline S***
VP, Student Services
Submitted for,
Sharon v** ***
Executive Vice President
American Public University System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In the pdf provided, you stated that you received no response from meThat is a statementI did respond to AMU with the statement I would pick back up at the beginning of the yearThe gentleman I talked to stated that I was missing one form that prior to our conversation, I had been told by AMU personnel that I had submitted all necessary formsThis is the same issue time and again when I'm applying for student aidI'm told everything is in order only to find out later that it wasn't in orderSince the second or third semester, I've constantly had these issuesAs stated before, I will be resuming classes at the beginning of the year and will be submitting the missing paperwork within the next few weeks.
Regards,
*** ***

October 14, 2014Thank you for the opportunity to respond to this complaintWe have made several attempts to contact *** *** and to date, we have not
been able to speak with herWe will continue to make contact with her to ensure that her concerns are addressed.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.comIf I may be of further assistance, please contact me at your earliest convenienceThank you for the opportunity to resolve this matterSincerely,
DrSharon vVice President & Chief Operations Officer

Revdex.com Complaint Resolution
"margin: 0in 0in 0pt;"> Revdex.com-***
Customer Information: *** *** *** *** *** *** *** Laurel, MD Daytime Phone: ###-###-#### E-mail: ***.***
Today’s Date: May 12,
• Date complaint was received by Caroline S***: May 2,
Complaint forwarded from the Revdex.com:
Customer’s Statement of the Problem: I have been enrolled in this school since During this time, my life has had many ups and downsThe lack of no teaching position, making minimum wage to make ends meat, the lost of immediate family ones, etcYou need a to have satisfactory academic progress, but one of my courses, I received a C+ in their Powerful Technology Applications for the Active Learning Environments classwhich then in turn made my gpa a few semesters later to be a I as stated, filed a SAP form to appeal my denial of financial aid since I did not have a 3.0..they required me to show physical proof from (mind you this was or late 2015) whether it was a death certificate, a note from work, etcI feel as though with me being technically class away from receiving my Master's degree and only away from a gpa, I feel as though I should be given another chance to do good without having to pay $out of my own pocket(all of my undergrad and graduate work has been paid for by financial aid)Why have graduate credits and not have a full Master's degree? I do not have $to just to give to this school when 100% of my aid has come from the governmentI know that it is my fault I received the grade I did back in 2013, but to have written proof from a doctor, lawyer, or employer about my personal issues is a little farfetched.Desired Outcome/Settlement: To waive my SAP and make me fully eligible to receive federal student aid (if not half time amount) so I can attend a class to make my gpa a so that I can enter my final class so I can graduate ! Desired Settlement: Refund
University’s Response:
Thank you for allowing us the opportunity to respond to this concern. We have investigated the complaint, and will facilitate our prepared resolution directly with Ms*** to ensure that we can satisfactorily close the matter.
In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorization. At this time, we do not have a signed release; we encourage the student to share the outcome with the Revdex.com if they so choose
If I may be of further assistance, please contact me at your earliest convenienceThank you again for the opportunity to resolve this matter.
Sincerely,
Caroline S***
Assistant Provost, Student Services
American Public University System
Tell us why here

"margin: 0in 0in 10pt;" class="MsoNormal">November 14, 2014Thank you for the opportunity to address the complaint and respond to his concernsWe have been in contact with [redacted]We believe that our explanations to his student aid funding are satisfactory to him.In accordance with the Family Educational Rights and Privacy Act (FERPA), APUS cannot share the details university/student interactions with a third party entity unless the student provides written authorizationAt this time, we do not have a signed release; we encouraged him to share the findings with the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,
I am happy to clarify our response.  We do not require the student to send a signed FERPA release for the purpose of resolving her complaint, however, in order for us to share the details of her records with the Revdex.com we cannot do so without a privacy release that authorizes us to do so. This is to remain compliant with Federal privacy best practices.  We intend to continue reaching out to the student directly with the details of our proposed resolution, which we hope will be satisfactory.
A representative from our Financial Aid Department indicates that they attempted to reach the student via telephone unsuccessfully, but will attempt to do so again and follow up with a written summary of our proposed resolution.  The student should monitor her email and primary phone for updates, and we hope to close this matter positively and as quickly as is possible independently so that we do not infringe on the student's privacy rights.
 
Warmest Regards

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Description: Schools - Academic - Colleges & Universities

Address: 111 W. Congress Street, Charles Town, West Virginia, United States, 25414

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