American Summit Inc. DBA Summit Realtors

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records

Re: Revdex.com complaint #*** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received, Please close this case on your records

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sun Trust bank has sent me information reguarding accounts that are not mineMy account number ends in***, they sent me two diffrent statements for other accounts, that I have no information of opening? Therefore the information you are requesting to view, is void and null
Regards,
*** ***

Re: Revdex.com complaint# *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records

Suntrust is not a bank that anyone should do buisness with I am still being hit on my credit report for a propperty that have no ownership of Every legal documentIncludingDocuments sgned by a judge hsve been provided and suntrust has made it clear that they dont recognize any legal documents that would remove ones name from a loan even if the person being effected has no legal rights to the propperty They will do this even when they have not been able to provide original copies of documentation that shows they even have a right to make such negative marks on your credfit report Avoid this bank at all costs

suntrust has not responded to me There has been no resolution

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received .
"">Please close this case on your records

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** Hello here is the prof that I had the money in my account to cover my check and that there is no frauda copy of my bank statement is enclosed and a copy of the check that sun trust sent back to me

Dear ** ***We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the status of the above referenced accountI
appreciate the opportunity to respond.You mentioned that your account was closed on July 20,
with about $owed to youYour statement
dated July 20, shows your
account was negative $Transactions continued to be presented against
the insufficient balance in the account through September 10, 2010, when we
closed your account with an owed balance of $1,I have *** statements
showing the transactions from June through September 20, for your
reviewBased on this information and that items were presented for payment
against insufficient balances, we have determined that the assessed overdraft
fees are valid and will remain.Your account is currently with the collections agency **
***Should you want to discuss a possible settlement offer, please call **
*** at ***.** ***, we hope the information provided is helpful to you
If we may be of further assistance, please don’t hesitate to call our DDA
Recovery Department at ***A representative will be glad to help you.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.SunTrust told you that they responded to me by letter on May 1, They told you that if you have any questions about their response, contact meThis is to inform you that I have not received any letter correspondence from SunTrust dated May 1, The last letter I received from SunTrust was dated April 7, 2015, which it informed me that I was to recevie a temporary credit for $from *** and it will appear on my next statementThis have yet to occur.
I am only due $I did received a credit for $from SunTrustI am still waiting on this $credit to be reflected on my accountThanking you in advance for your assistance in this matterI will keep you informed of the final decision
Regards,
*** * ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records
FDiane E***
Assistant Vice President - Client Advocacy Office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi Chris,
Thanks for your response, however that does not answer my question nor fully provide an explanation to my issueIn the attached documents that you have provided further supports my case that your online system has issues. ON Decthe print out you provided (Page of 6), shows that after all the transactions posted plus the *** over draft fees (for the *** and ***) there was still *** left in the account positive balance. So again you charged me overdraft fees and my account was in a positive balance before and after the fees, why?
As I have stated before you online system does not properly update and then blindly charged feesThe reimbursements that have been provided were due to similar errors but unrelated to this issueAs I have grown skeptical of the banking systems accountability I decided to raise the concern to higher levels (Revdex.com) Attached I have additionally provided screen shots from the online system on those dates that support these errorsI am again asking (1) A review of the online system (2) Refund of the *** charged on 12-08-As I have accounts as other financial institutions I do not encounter these situations and are strongly considering moving my accountsAs for the overdraft protection, I removed this option a few years ago due to a breach of my information that left my checking account comprisedThis was not a SunTrust error, so I do not feel comfortable linking my other accounts
I look forward to a prompt resolution
Regards,
*** ***

Dear Ms***: We have received and reviewed your correspondences forwarded to us from the Revdex.com and the CFPB regarding the quality of
service you recently received when you contacted us about the balance owed on the above referenced accountI am very sorry to learn that you were a victim of an apparent scam and understand how frustrating a situation like this can beThank you for the opportunity to respond. Your comments are very important to us and were shared with the appropriate management teamSunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situationFor that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placedWe learn how and where we can improve from clients like you, taking the time to share your experiences. We show that your account was closed with an owed balance of $1,($1,053.54 plus a $account closed in overdraft fee) on December 18, (statement enclosed)We received and applied your $payment on November 12, In addition, we have credited a total of $to the account as a courtesy because of the difficulties you experienced when inquiring about the balance, which reduced the amount currently owed to $670.54. As a further courtesy, we have requested Early Warning Systems to remove our reporting of the account from your recordsWe have confirmed that we are not reporting the account to any other consumer reporting agencyBecause funds are still owed on the account, we ask that you please send a check or money order for $to bring the account to a zero balance as soon as possibleThis will ensure that the debt does not reflect on your credit file in the futureOur mailing address is: Ms ***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to contact us at 800.SUNTRUST {800.786.8787) or visit any SunTrust branchA representative will be glad to assist you. Sincerely, Seth ** *** Officer Client Advocacy Team

Re: *** *** Revdex.com Case *** We responded to Ms*** by phone on March 19, If you have any questions about our
response, please contact MsMalaney. Sincerely, *** ** *** Vice President and Manager Executive Services

SunTrust has responded to our client by phone and has resolved the concerns raised
Please close this case on your records

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Suntrust stole my check of $*** which was sent in error by my employer.The employer and me called them several times to return the check and they lied saying the check was returned.I called their retention department which finally admitted they stole my check.I don't have any debt with Suntrust and I want my check of $***.How can they take my check from a closed account without my permission,authorization or signature?

Dear ** ***,We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding SunTrust’s decisions to close your above
referenced accountI appreciate the opportunity to respond.The decision to close the account was a business decision
made by SunTrust, as
explained in the September 17, 2015, letter from our Fraud
Rick Management Department (copy ***)As stated in the letter, according to
our Rules and Regulations For Deposit Accounts, which is provided at account
opening and is available on our website suntrust.com (see About Us- Free
Schedules- Deposit Account Disclosures), “the Bank may close your Account at
any time and for any reason or for no reason without advance notice.” (((( are
pages and of our Rules for your review.We placed a “no debit” status on your account to prevent any
debits activity and to allow time for any remaining funds to be collected from
your account during the closing processYour account was closed on September
24, (statement ***.) Official Check *** representing the remaining
account balance was mailed to you on September 28, 2015.*** ***, we hope the information provided is helpful to
youIf you have any questions, please call our Fraud Risk Management
Department at ***A representative will be glad to help youWe wish
you will in your future financial endeavors

Please see attached