American Summit Inc. DBA Summit Realtors

I've banked with Suntrust for decades, but today I reached my limit with customer service My debit number was stolen last weekend, and I was supposedly issued a new card with the admonition that it takes 3-business days to get to me Well after days and still no card, I called, merely to check I was hung up on TWICE by people after being on hold over a half hour, after I explained what I needed to know: whether or not a card was in the mail to me Sounds SIMPLE, but apparently it wasn't for the two lousy people who hung up So, I tracked down a number for my local branch and they jumped through hoops to get me the information I dislike having to pull people away from their jobs in a branch waiting on customers for what should have been a simple computer lookup

This letter is in reference to your concerns that were
forwarded to the Client Advocacy TeamThank you for providing us the
opportunity to research and respond, however we need more information to
proceed.I have attempted to reach you by telephone several times,
but have been unsuccessful
If you would like to speak with me regarding this
matter, please call ***, if you are unable to reach me please leave a
message with your number and the best time to call.I look forward to speaking with you, Thank you for banking
with SunTrust.Sincerely,*** ***

Re: *** *** Revdex.com Case *** We responded to Ms*** by letter on April 23, If you have any questions about our
response, please contact Ms***. Sincerely, *** ** *** Vice President and Manager Executive Services

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** Thank you for your assistance in resolving the issue with Suntrust Bank. Based on my September statement, it appears that the matter has been concluded. Should further issues appear, I will contact you. Again, thanks for your support. *** *** *** *** *** ***

Dear ** ***:
We have received and reviewed your correspondence forwarded to us from the Revdex.com and your correspondence to SunTrust regarding our request that you close the above reference accountsWe appreciate the opportunity to respond
The decision to close the accounts was a business decision made by SunTrust, as explained in the August 21, letter from ** *** *** of Retail Support Services (copy enclosed)
** ***, the decision has been reviewed by SunTrust senior management and is finalShould you have any questions, please call ** *** *** *** ***She will be glad to help youWe wish you well in your future financial endeavors
Sincerely,
*** ***
Assistant Vice President

Revdex.com:
Suntrust didn't contact me as they claimed in your message!
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records
William RH***, Group Vice President, Client Advocacy Management Office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The issue was resolved IMMEDIATELY by my local SunTrust (West Beverly Street, Staunton, VA)They were a pleasure to deal with and PROMPTLY resolved the issue and were very apologeticThey provided SUPERIOR service to me and are an asset to SunTrust!!! The branch manager, ***, is the ONLY reason I will be staying with SunTrust!! She was phenomenal and provided EXCEPTIONAL service!

Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding fees that were deducted from the above referenced cardsWe appreciate the opportunity to respond . Our records reflect that the cards were ordered
on November 11, As disclosed in the Terms & Conditions and Fee Schedule that were included with the gift cards, they are subject to inactivity and service call fees. An inactivity fee of $per month was charged to each of these cards beginning April 1, and continuing monthly until May 1, There were two purchases made on the card ending in ***, which depleted the balance to zeroThere was one transaction made on the card ending in *** on May 3, 2015, which depleted the balance to zero. These are gift cards and Regulation Z does not applyThe initial card load is considered a transaction for activity purposes, thus begins the inactivity timer. As a courtesywe have refunded the inactivity fees of $to each card The cards are now active. Ms***, if we may be of further assistance, please don't hesitate to call 800.SUNTRUST (800.786.8787)Our representatives will be glad to help you. Sincerely,
*** *** Assistant Vice President Client Advocacy Team

Dear ** ***We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding assessed fees on your above referenced accounts
and our reporting of your loan accountThank you for speaking with me about
your concernsI appreciate the opportunity to respond.Your
retails installment sale Contract which you and **
*** *** signed on May 14, 2011, shows that you agreed to make monthly
payments of $beginning June 28, You opened the checking account on
June 22, for deposits to be credited from your military allotment and for
payment to be drafted to pay the loan when you enrolled in SurePay, our automatic
payment Program*** is a copy of your signed authorization dated June 30,
Also *** is a copy of our letter dated July ,confirming the
first payment would be deducted from your checking account in July 2011.Unfortunately, time was not allowed for the military
allotment deposit to be credited before the June 28, paymentThe deposit
must be in the checking account at least hours prior to its withdrawalBecause
we did not receive the June payment by the due date, we assess a $
late fee to the loan accountThe first payment credited to the loan account
was on the July 6, 2011, which satisfied the June 28, paymentThe SurePay
draft was credited to the loan account on July 28, 2011, and returned to the
checking account for non-sufficient funds (NSF) because your *** allotment had
not been receivedA $returned check fee was assessed to the loan account
on that daySurePay drafts were rejected due to non-sufficient funds in the
checking account on August and 31, and no November 9, 2011, with $
returned check fees assessed each timeOn November 9, you were notified
that the SurePay was cancelled due to the returned checks (*** *** ***).*** are copies of the checking account statements for July
through August Also *** is a copy of your payment historyThe loan
history shows the payments were days late times and days late four
timesBased on this information the reporting of the account is accurate.As of the date of this letter, your loan is paid through August
2015, with a partial payment towards the September paymentPlease contact
our Collections Department at *** to make arrangements to bring your
loan current.** ***, we hope the information provided is helpful to
youIf you have any questions or need further assistance, please do not hesitate
to call *** or visit any SunTrust branchOur representatives will be
glad to help you.Sincerely,*** ***

Re: Rosemary *** Revdex.com Case:
We responded to Ms*** by phone on January 2, If you have any questions about our response, please contact Ms***.
Sincerely,
*** ** ***
*** *** *** ***
Executive
Services?

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com
"">as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** I do not see a way to respond to you on the web site ? Yes this complaint has been resolved to my satisfaction If I knew how to reply I would haveI will try this methodThank you for your assistance and I thank Suntrust for resolving this complaintRegards
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Re: Revdex.com complaint #*** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received, Please close this case on your records

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sun Trust bank has sent me information reguarding accounts that are not mineMy account number ends in***, they sent me two diffrent statements for other accounts, that I have no information of opening? Therefore the information you are requesting to view, is void and null
Regards,
*** ***

Re: Revdex.com complaint# *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records