American Summit Inc. DBA Summit Realtors

Dear *** ***:
We have received and reviewed your correspondence forwarded to us by the Revdex.com regarding fulfillment of a promotion for opening the above referenced account We appreciate the opportunity to respond
Thank you for bring to our
attention your customer service concerns when you contacted us by phone, and that a supervisor was not provided nor returned your call We have sent this information to the appropiate management area
You indicated you had not yet received your promotional credit of $for opening both a checking account and an E-savings account and setting up a direct deposit of at least $within days of opening Our records reflect that you opened your accounts on July 16, and the first direct deposit was credited to your account on August 1, in the amount of $1,102.34
Because you met the requirements for the promotion, we creditied your Account ending in on October 30, in the amount of $ This is noted as a Miscellaneous Credit on the enclosed statement, We apologuze that the credit was not given within the timeframe mentioned in the promotional material
*** ***, you are a valued client and we regret any frustration the delay in the credit caused If you have any additional questions or concerns please call us at *** One of our representatives will be glad to assist you Thank you for banking with SunTrust.
Sincerely,
*** ***
Officer
Client Advocacy Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After being reassured on multiple occasions that money would NOT be taken from my escrow account to pay previous tax bills on my property prior to my closing on the property last year, Sun Trust bank went ahead and spent my money without even giving me notification. I have requested that the replace this money into my escrow account. Rather than correcting their error, the banks response was that this is my problem to fix, but at least they won't increase my monthly mortgage payment further to cover THEIR error. Was I supposed to be appreciative of my bank not stealing more money from me to cover their own error? This is unacceptable and outrageously unethical of this corrupt banking institution. They need to replace the money into my count that even they acknowledge should never have been removed. THEY can figure out how to correct their error.
I am happy to sign any release of information you may require to resolve this issue. I am out of the country this week but will promptly send you any authorization for upon my return next week.
Thank you so much for your assistance
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records
*Diane E***
Assistant Vice President - Client Advocacy Office

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the reversal of a credit for a fraud claim and overdraft fees on the above
"">referenced accountThank you for sharing your concerns and providing us theopportunity to respond.Our records indicate that you contacted our Fraud Assistance Center on December 15, to establish a fraud claim for $Your account was credited for $on December 17, (copy enclosed)Because your account was also credited by the merchant, ***, on December 21, 2015, the duplicate credit was reversed on December.22, and a letter was mailed to you on the same day (copy enclosed). Your account was credited $in fees on January 5, as a courtesyThis refund included three $overdraft fees assessed to your account on December 22, as well as the extendedoverdraft fee that posted to your account on December 29, 2015. I have enclosed statement copies for your review. Your comments about your experience are very important to us and were shared with the appropriate managementThe information you provided helps us to know where the emphasis for future training and process improvement efforts should be placed. Ms***, we hope the information contained in this letter will alleviate any further concernsIf you have any questions or need further assistance regarding your fraud claim, please contact our Fraud Assistance Center at .'A representative will be glad to help youThank you for banking with SunTrust. Sincerely, Kathy *** Officer Client Advocacy Team

December 27, 2016 *** ***
*** *** *** ** *** ***
*** ** *** Verdana">Re: Everyday Checking Account ending in Revdex.com (Revdex.com) Case *** Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your concerns about online transfers and overdraft feesI appreciate the opportunity to respond. With regard to online transfers, we found that a delay occurred with some online transfers on December 8, In reviewing your account, I do not see any online transfers that occurred on this dateIf you have any information that an online transfer was made on December 8, and did not post in a timely manner, you may fax the information to my attention at or send it to me at our address noted aboveUpon receipt, I will review the information and notify you of our findings. Also, please note that, effective August 24, 2016, we have new cut-off times for online transfersIn order for an online transfer to post the same day, it must be completed by 10:p.mETOnline transfers received after this time will be processed the next business day. Our records show that overdraft fees were assessed in October, November and December Please keep in mind that we charge overdraft fees in the event that there are insufficient funds in the account, and we may pay an item when your available balance is not sufficient to cover the transactionAfter reviewing your account, we have determined that the assessed overdraft fees are validHowever, as a courtesy, we refunded *** in overdraft fees on October 12, and *** in overdraft fees on December 20, Enclosed are your October, November and December statements for your records. In order to decrease the chances of overdrafts happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Facts About Banking)You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfallsDetailed information about this service is found on our website (see Menu -> Personal Checking Accounts -> Features and Benefits -> Overdraft Services)Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. Ms***, although this may not be the answer you expected, I hope that the information about avoiding overdrafts is helpful to youShould you have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787)A representative will be glad to assist you. Sincerely, Chris L*** Officer Client Advocacy Management Office

Re: Revdex.com complaint #***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case in your records

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records
Seth A* ***

Worst bank I've ever dealt withGave me misinformation about my credit card times over a week period*** ***, she reports to the owner, gave me misinformation about my credit score multiple times which lead me to spend my time insuring the information they gave me was incorrect*** *** then told me point blank "no we will not do anything to resolve the situation nor anything to assist you"I will be looking for a new bank

Dear Mr***:We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees charged
to your above referenced accountI understand the difficulty this type of
situation may causeI appreciate the opportunity to respond.Our records show
that,
on July 11, 2016, seven items totaling $were presented for payment
against a balance of $in your accountGiven that there were not enough
funds to cover all of the items, you were charged six $overdraft item
feesBased on this information, we have determined that these fees are valid
However, as a courtesy, we refunded one $overdraft item fee to your
account on July 12, 2016.Subsequently, multiple
items were presented for payment against a negative balance, and deposits have not brought the account to a positive balance
(statement enclosed)As of the date of this letter, the account is overdrawn
Given this, we ask that you please make a deposit as soon as possible to bring
the account to a positive or zero balanceDoing so may prevent the account
from being closed with an owed balance and reported to various consumer
reporting agencies.The posting order of
your items is in accordance with our Rules
and Regulations For Deposit Accounts
Enclosed is page of our Rules for your reviewOur Rules are provided at
account opening and on suntrust.com (see Menu? Personal Checking
Accounts?Features and Benefits?Overview Guides and Disclosures?Deposit Account
Disclosures).Also, regarding debit
card purchase, once a debit card transaction (ATM withdrawal or purchase) is
authorized, a hold is placed on the client’s account reducing the available
balanceFunds on hold for pending debit card transactions generally cannot be
used for other purposes, even though the transaction has not posted against the
account.Generally, it can take
between two to five business days for debit card transactions to be presented
for payment and permanently post to the accountFor this reason, clients must
maintain accurate account records noting all authorized transactions, including
pending debits and credits, to determine their available balancesDetailed
information concerning this matter is included on page of our Rules
(enclosed)In order to decrease
the chances of overdrafts happening again, please visit suntrust.com, where you
will find helpful tips on how to manage your account and avoid fees (see Facts
About Banking)You will also find useful information about our overdraft
services and how to monitor your account activity when the balance gets too low
or becomes overdrawn by setting up email or mobile alerts.You may also want to
set up Overdraft Protection, whereby a protector account is linked to your
transaction account to cover any potential shortfallsDetailed information
about this service is found on our website (see Menu? Personal Checking
Accounts?Features and Benefits?Overdraft Services)Instructions for signing up
for Overdraft Protection and setting up email or mobile alerts are also found
on our website.Mr***, I hope this
information is helpful to youShould you have any additional questions
regarding your accounts, please do not hesitate to contact us via your Online
Banking Profile or call us at 800.SUNTRUST *** A representative
will be glad to assist you

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was
received
Please close this case on your records
Sherry RF*

Re: Revdex.com Complaint #***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case on your records

[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Suntrust has contacted me and has resolved this complaint to my satisfaction. I want to thank SunTrust for acting quickly to resolve this issue and the Revdex.com for thier assistance
"">Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

I deposited a check into my new suntrust on 8/13& have been recieving the run around about when the fund were going to be releasedAs of now they are saying 8/because they are waiting on the check to clear or investigating the check when it has already cleared my jobs accountThey are more of a headache than anything & I wont put up with them holding my money....noone ahould have to go through thisPlease steer clear

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** ***

We have responded to ** *** by letter on June 12,If
you have any questions about our response, please contact ** ***

We responded to Ms*** by letter on April 13, If you have any questions about our response, please contact MsMurray. 11px;">Sincerely, *** ** *** Vice President and Manager Executive Services

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In their response letter, I was only informed that "Your comments concerning this matter were forwarded to the appropriate management area". I want to be informed every step they investigate this issue till it is closed
Regards,
*** ***