American Summit Inc. DBA Summit Realtors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have not received any response from the company

September 23, 2016 [redacted] 
[redacted] 
[redacted] Re: Vehicle Loan Account ending in [redacted] Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced account. Thank you for notifying us of your concerns and providing us the opportunity to respond. Our records show that, according to your Retail Installment Sale Contract (copy enclosed), your first loan payment was due on April 3, 2016, but this payment was returned unpaid. Your April payment was not satisfied until May 2, 2016, indicating that you were aware of the payment issues. Subsequent automatic payments that you set up were also returned unpaid. We show that you acknowledged this in your June 3, 2016 call to our Online Support Department. Because payments for your account had not been received in a timely manner, calls were made to each of your telephone numbers on file between June 9 and August 11, 2016. Additionally, a letter dated June 10, 2016 from our Consumer Default Department (copy enclosed) was mailed to your address on file to inform you that the vehicle may be repossessed if a payment of $847.18 was not received by June 26, 2016. No payment was received, and the vehicle was repossessed on July 7, 2016. We received your payment to redeem the vehicle on July 14, 2016. A payment history is enclosed for your review. For these reasons, we regret that we are unable to comply with your request to remove the reporting. If you have any documentation or written correspondence that you believe would provide evidence that current reporting is inaccurate, please forward it to me at our address noted above or fax it to my attention at 877.789.6844. We will be glad to review any additional documentation you send us regarding this issue. As of the date of this letter, your account is past due $1,242.36. Please make a payment as soon as possible to bring the account current. 
 
[redacted] September 23, 2016 Page 2 Mr. [redacted], I understand this is not the resolution you are seeking from SunTrust. If you have questions about your loan account, please call us at 800.SUNTRUST (800.786.8787). For questions about the credit reporting, you may contact our [redacted]. Representatives will be glad to assist you. Sincerely, Seth A. M[redacted] Officer Client Advocacy Management Office

[redacted]We have received and reviewed your most
recent correspondences forwarded to us from the CFPB and the Revdex.com regarding the SunTrust [redacted] Promotional Offer. We appreciate the opportunity to respond. As stated in our August 11,
2016 letter (copy [redacted]), our...

records show that our branch teammate enrolled
you in the promotional offer on July 11, 2016. However, you are currently in
the United States as a Non-Resident Alien. Unfortunately, the promotion Terms And Conditions (copy [redacted])
state that this offer is only available to U.S. residents with a U.S. address.
For this reason, we regret that you are not eligible to receive the reward.[redacted] if you have any new
information concerning your case, please don’t hesitate to contact us via your
Online Banking Profile or call us at [redacted] Our
representatives will be glad to help you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Suntrust bank would simply like this case to be closed. 
Regards,
[redacted]

Re: Revdex.com complaint [redacted]We responded to [redacted] complaint by telephone.[redacted] called for the payoff amount in his account. He wasgiven incorrect information regarding the payoff amount and the amount he sentwas wrong.SunTrust accepted he short payoff...

amount and contributed theremainder of the payoff amount due to bank error.We reported the loan paid in fullThe client was glad.

We responded to [redacted] by letter on October 21, 2014. If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]
Vice President and Manager
Executive Services

Dear [redacted]We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding your above referenced case. I appreciate the opportunity
to respond.Our records reflect that, on March 24, 2015, you initiated a
claim, case [redacted], for a $400 charge from [redacted] that was...

debited from your
account on February 10, 2015. Because this is considered a merchant dispute, we
may pursue such a claim as a courtesy. We may attempt to recover your money
with the merchant’s bank; however, we do not guarantee the outcome of the
claim. Claims of this type can take an extended period of time. If recovery is
made, we will credit your account for the money received.I spoke with [redacted] who informed me that the
requested documents for the case were received past the required time to
dispute the charges with the merchant. Therefore, the case was closed.Each time I spoke with you, I provided you information that I
received from our Cardmember Services Department. I have requested that your
case be reviewed again for a resolution. I regret that [redacted] did not return
your calls.[redacted], should you have any questions, please contact **
[redacted] at [redacted], extension [redacted]. He will be glad to speak with you.Sincerely,[redacted]

Dear [redacted],
We received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from the client. Therefore, we are unable to provide you a copy of our response to the client dated March 7, 2014. Upon receipt of the signed...

authorization form, we will gladly share a copy of our response with your office. 
Thank you for contacting SunTrust.
Sincerely,
[redacted]
Officer

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and disagree with their statement. I have not been contacted nor has my problem been addressed or resolved. I received one call and was informed they had received my complaint and that someone would be contacting me to resolve the issue. That call was last week and no one has contacted me yet.
The issue is not resolved.
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Kathy B[redacted]

Revdex.com:
I have reviewed the offer...

made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I work crazy hours with of overtime so when I have tried to call them back, they are closed. 
I was charged by another company in May, June and July. They issued me a credit for May and then issued me a credit for June and July. Then they send me an email stating that they made a mistake and I am only issued a credit for May and July? I don't think so. They allowed this company to change my card 3x. They sent my new information to a company to allow them to charge me again. I deserve to have all $120 credited to me, not just $80.  I don't want to fill out the paperwork to have it sent to the Revdex.com. That is my account and does not need to be shared with anyone.  If they feel the need to close the complaint without a resolution I will find another way to get this handled and corrected. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THERE IS NO RESPONSE FROM ANYONE!!!  What I have is an attachment that is a copy of a FAX sent to the regional office!! It states they cannot give them a copy of their response to me!  I have received no phone call, no email from SunTrust, nor an apology!   I DID FINALLY receive the letters WITH my ACCOUNT numbers on them, yet I'm still not able to make a successful deposit or transfer!!   TALK ABOUT a HARDbTIME from [redacted]!! Your company wouldn't no a great customer or client if it slapped you in the face and called you [redacted]!  Tell the ladies at the bank to get some facial fillers and liposuction so that they can be more pleasant to look at and be able to deal with the customers in front if them!  Don't hate me because I take care of myself.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on February 4, 2015. If you have any questions about our response, please contact Ms. [redacted]. Sincerely, 
[redacted] Vice President and...

Manager Executive Services

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Vehicle Loan Account ending in [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the repossession of the vehicle that secured the above referenced...

account. We appreciate the opportunity to respond. Our records reflect that your September 2, 2014 payment was not received, resulting in each of the payments that followed to be one month late. A copy of your payment history is enclosed for your review. We notified you of the possibility of repossession of the vehicle in our letter to you dated December 10, 2014 (enclosed). We did not receive the requested amount to bring the account up to date by December 26, 2013 as indicate in that letter. Therefore, the vehicle was noted for repossession and was taken on January 3, 2015. Although we received your payment of $550 on December 30,2014, the account remained past due. On January 6, 2015, we received the payoff amount of $3,493.54. After the payment was verified, the vehicle was released to you on January 6, 2015. The payoff for your loan was processed and satisfied on January 15, 2015. It is SunTrust's policy to offer its banking products and services, including credit products, to any qualified applicant in a responsible and non-discriminatory manner, and in compliance With all applicable Fair Banking and Consumer Protection Laws. SunTrust is committed to fairly representing its products and services and honestly and transparently disclosing the associated costs and fees. Our goal is to provide value to our Clients, protect their interests, and assist them in selecting the products or services that meet their needs. To that end, we scrutinize our disclosures to ensure that they are clear and understandable; verify that information provided to our clients is complete and accurate; and listen to our clients' expressed needs. We provide comprehensive training to our employees and perform ongoing monitoring to ensure compliance with Consumer Protection Laws and Regulations. We take allegations of unfair, deceptive or abusive acts and practices seriously and do not tolerate these actions from any employee. Ms. [redacted], we hope the information provided is helpful to you. If you have any additional questions, please call us at 800,SUNTRUST (800.786.8787) or visit any SunTrust branch. Our representatives will be glad to assist you. Sincerely, [redacted] Officer Client Advocacy Team

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

Roman", serif;">SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
F. Diane E[redacted]
Assistant Vice President - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted] 
 
.
 
 
 
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Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the late receipt of your rent...

payment you made when using our Online Banking with Bill Pay service. We appreciate the opportunity to respond. You indicated that your rent payment was to be delivered on April 3, 2015; however, the check was not received by your landlord until April 8, 2015. Your landlord charged you a late fee for which you requested reimbursement. Our records reflect that your April rent payment was scheduled to be paid by April 3, 2015. Since this transaction was to be made with a paper check, we mailed Check 6603 on March 31, 2015 to ensure receipt by April 3, 2015. Because we followed your instructions, we respectfully decline your request for reimbursement of the $27.00 late fee charged by [redacted]. When you requested the assistance of our Digital Client Services regarding this matter, we contacted [redacted] about the $27.00 late fee. We were advised that the due date for the April rent payment was April 1, 2015, They have denied our request to waive the fee. Ms. [redacted], you are a valued client, and we hope this information is helpful to you, If you need assistance to adjust the schedule date of your rent payment using our Online Banking with Bill Pay service, please contact Bill Pay Customer Assistance at 800.382.3232. Our representatives will be glad to assist you. Thank you for banking with SunTrust. Sincerely, [redacted] Officer Client Advocacy Team