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American Summit Inc. DBA Summit Realtors

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American Summit Inc. DBA Summit Realtors Reviews (759)

Dear [redacted]We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding your above referenced case. I appreciate the opportunity
to respond.Our records reflect that, on March 24, 2015, you initiated a
claim, case [redacted], for a $400 charge from [redacted] that was...

debited from your
account on February 10, 2015. Because this is considered a merchant dispute, we
may pursue such a claim as a courtesy. We may attempt to recover your money
with the merchant’s bank; however, we do not guarantee the outcome of the
claim. Claims of this type can take an extended period of time. If recovery is
made, we will credit your account for the money received.I spoke with [redacted] who informed me that the
requested documents for the case were received past the required time to
dispute the charges with the merchant. Therefore, the case was closed.Each time I spoke with you, I provided you information that I
received from our Cardmember Services Department. I have requested that your
case be reviewed again for a resolution. I regret that [redacted] did not return
your calls.[redacted], should you have any questions, please contact **
[redacted] at [redacted], extension [redacted]. He will be glad to speak with you.Sincerely,[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com a& no...

signed third party authorization was received. Please close this case on your records.

Revdex.com:
I will review the offer by mail made by the business...

in reference to complaint ID [redacted], and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
If the company does not perform as promised I can get back to you at: [redacted]
Best Regards,
[redacted]

Re: Revdex.com complaint # [redacted] SunTrust is currently reviewing the client's concerns and formulating a response. If...

possible. please extend this case and we will contact you as soon as a response is mailed.

Dear [redacted]We have received your correspondence regarding the above
referenced case. However, you did not included a signed authorization form from
[redacted]. Therefore, we are unable to provide you with a copy of our response
to [redacted] dated July 30, 2015. Upon receipt of the signed...

authorization form,
we will gladly share a copy of our response with your office.[redacted], if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at [redacted], Monday
through Friday from 8am to 6pm ET.Sincerely [redacted]

[A default letter is provided here which indicates your...

acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

SunTrust has...

responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
F. Diane E[redacted]
Assistant Vice President - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted] [redacted] [redacted] 
 
.
 
 
 
LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.[ST:XCL]

We have received and reviewed your correspondence forwarded to us from the Revdex.comregarding our decision to close your above referenced account. I appreciate theopportunity to respond.According to our Rules and Regulations For Deposit Accounts, which is provided ataccount opening and is...

available on our website suntrust.com (see About Us--+FeeSchedules--+Deposit Account Disclosures), "the Bank may close your Account at any timeand for any reason or for no reason without advance notice." [redacted] are pages 22 and23 of our Rules for your review.Your account was placed in a "no debit" status and in the process of being closed afteryou deposited a check for $9,000 that was credited to the account on July 7, 2015.1understand that, after you discussed your account with Ms. [redacted]manager of the [redacted], she was able to assist you with keeping the accountopened.When you spoke with Ms. [redacted] on July 16, 2015, she confirmed your accountwas active. In addition, she was able to reset your online banking and verified that yourdebit card was working.Mr. [redacted], we are pleased that we were able to assist you. If you have any questions, donot hesitate to contact us via your Online Banking Profile, call 800.SUNTRUST[redacted] or visit any SunTrust branch. Our representatives will be glad to help you.Thank you for banking with SunTrust.

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on February 12, 2015. If you have any questions about our response, please contact Mr. [redacted]. Sincerely, [redacted]...

[redacted] Executive Services

Revdex.com:
I have reviewed the offer...

made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I see that a total of 360 has been credit from 10/27
I think it would be fair to bring my account current is for more fees to be credit 
my neg bal is 250.16 I iwll put that in when account is credit at least 150-160 back
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Re: Revdex.com complaint [redacted] SunTrust has responded to our client by telephone but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

We have responded to [redacted] by letter on December 19,2014.If you have any questions about our response, please contact [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Over draft fees are charged for items that cause your account to go into the negative. My account at that time was not ever shown as being in a negative state.  If that was the case then when the item in question was presented for payment why was the bank showing my account as having a positive balance. Although the items they quoted were on hold previously it appears that the hold was release and I'm still charged an over draft fee. Never once did my account show unavailable funds.
Regards,
[redacted]

SunTrust has responded to our client but cannot share the...

response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
F. Diane E[redacted]
Assistant Vice President - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted] 
 
.
 
 
 
LEGAL DISCLAIMER The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error please contact the sender and delete the material from any computer. By replying to this e-mail, you consent to SunTrust's monitoring activities of all communication that occurs on SunTrust's systems. SunTrust is a federally registered service mark of SunTrust Banks, Inc.

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on April 23, 2015. If you have any questions about our...

response, please contact Mr. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.  11px;">Please close this case on your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Sherry R. F[redacted]
Vice President, Client Advocacy Management Office
SunTrust Bank

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative is incorrect, my promotion that I signed up for had nothing to do with the [redacted]. I Have know idea about this information. This was not what i signed up for. Representative has given false information. She hasn't even given the correct information for what I signed up for. Sun trust needs to honor the promotion.
Regards,[redacted]

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