American Summit Inc. DBA Summit Realtors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Late payment status still reflects on my Transunion, Experian and Equifax credit report. Please have those status removed . 
Thank you,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.  11px;">Please close this case on your records.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will note that Suntrust contacted me directly and assumed fault with the account and provided a $150.00 credit for the trouble they caused me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
Amy Motto

Revdex.com:
I have reviewed the offer...

made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I was charged $108 the day of my payroll with no explanation on why I was charged then held my funds for two days for another transaction when the funds were in the account at that time and charged me $72 for that all I'm asking for is a refund for $180 because these charges are not correct this is not the first time suntrust has over charged me with overdraft fees that I had to be reimbursed for I work hard for my labor and I'm a single mother  those charges caused me to leave were I was staying because I could not pay and on top of that I had too turn too churchs and different organization for food because I was unable too have access too my account because of these false charges I need my refund.
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was...

received.
 
Please close this case on your records.
 
Kathy B[redacted]

We responded to [redacted] by letter on September 29, 2014. If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]
Vice President and Manager

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

We responded to [redacted] by letter on February 12, 2014. If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in...

reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was contacted, told information would be reviewed and a I would get a call back. I still have not received a call back.
Regards,[redacted]

SunTrust responded to our client [redacted] on 7/2/14 via...

phone and the following was discussed.
72/14- Spoke to the client and informed her a s a courtest I will refund the annual fee applied to her unsecured credit line for 2013 and 2014 if she agrees to go in to the branch and sign a form to have her unsecured line of credit connected to her checking account as overdraft protection. Informed the client once she has this completed the annual fee will be waived going forward as long as they are both open. The client was very happy

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

We have responded to [redacted] by letter on November 17, 2014.
If you have any questions about our response, please contact [redacted].
Sincerely,
[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no...

signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue was not addressed.  I did not authorize two payments be withdrawn from my checking account to be applied to my loan and no one at Suntrust could tell me why or how this was done.  I made every attempt to have the issue resolved but Suntrust was unable to do anything for two days.  The dealership did call for a payoff of the loan before the issue was resolved.  I can provide the name and date of the Suntrust representative if needed.  
Suntrust has cost me out of pocket money and I would like reimbursement.  Had Suntrust not taken it upon itself to take an unauthorized installment from my account this would have never been an issue.
Regards,
[redacted]

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

SunTrust has responded to our client but cannot share the...

response with the Revdex.com as no signed third party authorization was received.
 
Please close this case on your records.
 
F. Diane E[redacted] - Client Advocacy Office 
SunTrust Bank | Take a step toward financial confidence. Join the movement at onUp.com.
[redacted] 
 
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Good morning,
My complain t has not been resolved. Suntrust Bank keeps insisting they reported accurately that I am late while it is their fault for not advising me that ny auto pay was short and the on line auto pay for an additional $500 for principal deduction([redacted])  did not go through. There was no correspondence whatsoever from April to end of August and they admitted so and they waived the late fee.
My credit should be restored
Thank you
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My account was positive until the one transaction from [redacted] came through and made the account in negative. Like I said, I am fully aware of this and I have no issues making a payment to cover the [redacted] transaction and one overdraft transaction. If Suntrust does not approve my transaction once the account is negative I see no reason why Suntrust kept accepting additional transactions, while the account is severely negative, to cover other payments if the account is on negative. Once again, these are ill practices that are wrongly done by Suntrust in order to gain financial advantage from their clients. There is 1 transaction that I will pay and that is [redacted] and one overdraft fee. 
Regards,
[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed...

third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.How is possible for a bank to block a business debit card every other day for a month and not care about a customer complaining about this? Also how is possible for Mr B working at this bank not to see all the blocks placed on this card? There was another block on our card yesterday! This is unacceptable and I wanted this publicly posted for all suntrust customers to know what can expect. Sure suntrust doesn't pay for his mistakes it's the cusomer paying all the time (in this case my time wasted every other day with a long wait in line for customer service)
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]