American Transmission Exchange

Looking at the account, there was a final bill sent to the mailing address that was provided to us for the final bill. CL&P and Eversource are the same companyCL&P changed their name to Eversource early in 2014, so records are the same. All payments have posted to the account with a remaining balance of $All payment arrangements can be made with our outside collection agency by calling 1-***

The customer contacted the NH Public Utilities Commission with the same complaint. The complaint is being address with the NHPUC

Complaint: ***
I am rejecting this response because: no matter who I pay you still get paid because you own the box on the side of my house it doesn't matter what company is on my check still a monopoly just a loophole
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to comp***nt ID ***. Paul came to my house yesterday (Nov 03, 2015) and brought the contract for me to sign. He said he will start working on installation immediatelyHopefully he will keep for his word this time. I really appreciate the help from Revdex.com!Sincerely, ** ***

The NHPUC rules state that Eversource can request a deposit for a customer that has received or more disconnect notices in months for a residential customer or for commercial. The customer has exceeded these limits and the deposit is justified

The customer will need to contact the company and schedule a time that is available for him

The account was originally disconnected because there was usage on the meter and no billing party. The customer had entered a move in order via the web on the wrong locationIt was not disconnected in error
A disconnect notice was mailed on 9/28/16. The customer did not contact
Eversource to make arrangements prior to the disconnect date. The account was disconnected and the collection and reconnect fee's will not be waived. The disconnection was valid and require a technician to visit the location to disconnect and reconnect

*** ***
I am rejecting this response because: The meter is not being read properly if Im being charged for other electricity that is not mine, the least the company can do is take the time to look at the meter when the breaker is off, if the rep had a hard time finding the meter how am I supposed to?
Sincere***
*** ***

Due to the customers financial hardship, we are willing to lower the customers monthly payment to $Unfortunately we are unable to lower it to the previous budget billing amount of $due to the customers increased historical average usageThe $per month calculation was based on historical usage /billing from 06/20/13-05/21/which was a total of $(7,kWh)The $145/ per month calculation is based on historical usage/billing from 09/19/14- 08/21/which was a total of $(8,kWh)Please be aware that because the $is lower than the customers historical average usage, the customer may accrue a balance within the months (length of the program) which may increase or decrease the monthly payment amount inthe futurePlease let us know if you would like us to lower your monthly payment amount or the customer can call our Credit and Collection Department at ###-###-####

Complaint: ***
I am rejecting this response because:your billing system sucks admit itI senr payments from two seperate checking accounts and got emails with different confirmation numbers for eqch payment from each accountI was not informed my 2nd payment was not completed Because of your payment services
Sincerely,
*** ***

A review of the customer’s account shows a Supervisor in our Customer Service Department has spoken with the customer and resolved the concerns as of today 11/16/(10:AM)A late payment charge of $plus the returned payment fee of $has been removed from the customer’s accountThe
customer is not enrolled for automatic payments at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

A review of the account shows the customer’s bills are based on actual meter readings which means the electric usage was not estimatedThe billing statement dated 01/10/reflects that the customer used more kWh’s which is why the bill has increasedUsage history for the service address shows
higher use in the winter months which reflects seasonal usage

A review of the account shows that the agency contacted the company to inform us that the customer was over income for any of our programs. Our programs are based on the state median. All payment arrangements are based on the balance on the account and the customer's usage
history. Based on the customer's balance the lowest arrangement offered would be $initial payment and $per month

Dear Revdex.com: Thank you for allowing the opportunity to provide an explanation regarding the refund of a gas deposit for *** ***Eversource has reached out to the customer and explained that the refund was issued on August 15, 2017.If I can be of additional assistance, please
contact me at ***Very truly yours, *** *** ***Regulatory Relations SpecialistT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to express your concernsIn the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restoredIt is to offset a potential loss should the customer leave an outstanding bill
The amount of
the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
As courtesy we have reversed the reconnection fee of $The customer’s balance reflects $
We apologize if the customer received anything less than adequate serviceIt’s always disappointing to us when we have not provided superior service to all of our customersThank you again for taking the time to express your concerns

After a review of the account, the customer’s total account balance is now $An error was identified with the final billing statement therefore corrections have been made in the amount of $The balance of $includes the June statement of $(usage from 05/28/15-06/26/15),
July statement of $(usage 06/26/15-07/29/15) and August statement of $(usage from 07/29/15-08/27/15)An adjustment of $was credited to the account to remove the charges from 08/17/15-08/27/(total of kWh) which reflects the customer’s requested cancellation date of 08/17/15. The final bill was originally billed at kWh however after the adjustment of kWh the customer’s final usage was billed at kWhWhat this means is the previous meter reading on 07/29/was ‘00070’ and the reading on 08/17/was ‘00073’ therefore a difference of kWh however there is a constant on the meter which is a multiplier used to determine actual consumption for large commercial metersThis means for each advancement or full rotation the meter makes is equivalent to kWhTherefore (difference between and 00070) multiplied by the constant of equals kWh (of which was billed as the customer’s final billing statement)Two late payment charges of $and $have been removed from the account
A temporary hold has been placed on the customer’s account to allow the customer days to make the payment of $The balance does not reflect on the customer’s credit report

A review of the account shows the customer’s meter readings are based on actual readings every month therefore we are not estimating the customer’s usage. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded
Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter readingA mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter. The signal is captured from a couple hundred feet away. The readings are sent electronically to our computer system to calculate the customer’s monthly bill. Eversource is regulated by the Public Utilities Regulatory Authority (PURA) which requires Eversource to read customer’s meters once a month however due to the automatic meter reading technology Eversource is not required to take meter readings outside of the company vehicle
In regards to the security deposit a review of the account shows the termination of service took place on 11/05/ In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored
The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interestOur records show interest of $was applied to the customers billing account on 01/05/and $was applied on 01/05/Since the security deposit was assessed on 11/06/14, the customer has had late payment charges therefore the customer is not eligible for a refund at this time